--- title: "Backlog Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Backlog the right Project Management solution for you? Explore 169 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-9jkl9g9y3-g2dm.vercel.app/p/162032/Backlog/reviews/" page_type: "reviews" language: "en" --- Backlog 4.6 (169) [View alternatives](https://www.capterra.com/p/162032/Backlog/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Backlog Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews CP Chaitanya P Sales teamInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Project and team collaboration are seamless with centralized task tracking, real-time updates, comments, and notifications that keep everyone aligned.“ December 19, 2025 PL Phong L CEOComputer & Network Security, 11 - 50 employeesUsed the software for: I used a free trial. “At the same time, it isn’t the flashiest tool on the market — some users feel the interface looks a bit dated, and advanced reporting or customization isn’t as flexible as in some competing tools.“ January 8, 2026 SA Segun A Project ManagerHigher Education, 2 - 10 employeesUsed the software for: Less than 6 months. “I liked the accessibility to project tools that enabled me to generate project outcomes for my group in a easy file format that could be shared.“ January 8, 2026 SO Sola O Account support office and customer service representativeFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Limited customization – Workflows, fields, and views aren’t as flexible for complex projects.“ December 16, 2025 SO Sola O Account support office and customer service representativeFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Backlog is a solid and dependable solution for managing projects and teamwork, but there is room for improvement in performance, flexibility, and advanced functionality.“ December 16, 2025 AW April D W AdministrationRetail, 11 - 50 employeesUsed the software for: I used a free trial. “less features available than that of other free software operations, which will be my only downfall theres too much competition today to not even on the free plans, offer more features and make it more compatible with other software“ January 14, 2025 IM Iman M FounderComputer Software, 2 - 10 employeesUsed the software for: I used a free trial. “Its user-friendly interface and customizable workflows also make it adaptable for various team needs, from simple task tracking to more complex project management.“ September 25, 2024 AJ Ann J Backend DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Occasionally, I experience login issues on the mobile app, where I’m unable to sign in.“ December 17, 2025 ## Showing most helpful reviews Showing 1-25 of 169 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ivan B. Managing Consultant Information Technology and Services Used the software for: 6-12 months ### "backlog.com better than many "Goliath" systems" October 30, 2018 5.0 We use backlog.com as overall tracking and project management tool for our projects, support tasks and maintenance activities that we provide to our customer. We selected backlog.com after evaluating many other tools (like Jira, Pivotal tracker etc.) and backlog.com became the clear winner. Why ? Because this tool combine together the best features of all other tool while still being neat and straightforward. Backlog.com has been proving it at our daily use for 1 year approximately. Well done. Thank you. Pros neat design supporting easy of use all necessary functions available on-click excellent for agile approach clear and easy administration of projects, people etc. integration with email and MS Excel (exports) subtasking no-time to get started and leverage the tool by users fast and responsive design standalone application for iOS Cons nothing essential maybe more storage space included in plans better numbering of subtasks (to include number of parent issue) Review Source PL Phong L. CEO Computer & Network Security Used the software for: I used a free trial ### "Backlog review after use" January 8, 2026 5.0 Backlog by Nulab is a project management and development collaboration tool that feels straightforward and practical. It combines task tracking, bug reporting, and documentation with built-in Git/SVN repositories, so teams can manage both project work and code in one place. Most people find it easy to pick up and reliable for day-to-day work, especially for software teams that want clear visibility into tasks and issues without a lot of complexity. Its strengths are simplicity, integrated collaboration features, and good support for Agile workflows. At the same time, it isn’t the flashiest tool on the market — some users feel the interface looks a bit dated, and advanced reporting or customization isn’t as flexible as in some competing tools. In human terms: it’s solid and dependable for getting work done, but it won’t wow you with bells and whistles. Pros Simple, easy-to-use interface with solid issue tracking and good Git/Wiki integration. Hope everyone Cons Limited reporting andd customization, and the UX/UI feels somewhat outdated compared to newer tools. Switched from [Kudosity](https://www.capterra.com/p/214344/BurstSMS/) Feature, UX/UI functions and support Team Review Source Response from Nulab January 9, 2026 Dear Phong, Thank you for your review, we love to hear our customers feedback! We are delighted to hear that you find Backlog's interface to be simple and easy-to-use, and that its features such as Git, Subversion and Wiki help your teams to centralize their work. Thank you for your feedback on reporting, customization, and the UX/UI as well, our team will review it. Please note, Project's Custom fields allow for more issue customization, please see the link below for reference. https://support.nulab.com/hc/en-us/articles/8616310170009-Backlog-101-Project-settings#custom-fields BB Bonnie B. Manager Information Technology and Services Used the software for: 6-12 months ### "Backlog Review" March 11, 2019 3.0 Pros Easy to use, the UI is attractive too as i can have different Theme for different Project Cons Print of Project List into Excel, all the Description of task are not included Review Source SS SONU S. COMPUTER TEACHER Education Management Used the software for: Less than 6 months ### "Simple and Effective Tool for Team Project Management" January 8, 2026 4.0 Overall, my experience with Backlog has been very positive. It is a reliable and efficient tool for managing projects, tasks, and team collaboration. It helps keep work organized, deadlines clear, and communication transparent. For teams looking for a simple yet powerful project management solution, Backlog is a great choice. It offers good value for money and works well for both technical and non-technical teams. Pros Backlog is very easy to use and practical for daily task and project management. I really like how clean and simple the interface is, even for beginners. Creating tasks, assigning them to team members, setting deadlines, and tracking progress is smooth and well organized. The collaboration features like comments, file sharing, and version control help keep everything in one place. It saves time and improves team coordination, especially for small and mid-sized teams. Cons Some advanced features feel limited in the basic plans, and reporting options could be more detailed. Occasionally, the learning curve for new users can be a bit slow if they are not familiar with project management tools. Also, mobile app performance can be improved for better speed and smoother navigation. Review Source Response from Nulab January 9, 2026 Dear Sonu, Thank you for taking the time to share your feedback! We are happy to hear that you had a very positive experience with Backlog, and that you find it be a reliable and efficient tool for project management. Thank you for your feedback on the reporting options, onboarding, and mobile app performance as well, our team will review it. AJ Ann J. Backend Developer Information Technology and Services Used the software for: 6-12 months ### "Simple and Reliable Project Management Tool" December 17, 2025 4.0 Overall, my experience with Backlog has been positive. It’s a reliable tool for managing projects and keeping teams aligned. It works especially well for small to medium-sized teams that want a simple, no-frills way to organize tasks and track progress without feeling overwhelmed. Pros Backlog is very easy to use and doesn’t have a steep learning curve. The interface is clean and organized, which makes it simple to track tasks, bugs, and project progress. I also like how issues, comments, and file sharing are all in one place, making team collaboration straightforward. Cons Occasionally, I experience login issues on the mobile app, where I’m unable to sign in. This doesn’t happen often, but it can be inconvenient when accessing projects on the go. Review Source Response from Nulab December 23, 2025 Hi there, Thanks for the feedback! We’re glad Backlog’s simplicity and all in one setup are working well for your team. Sorry to hear about the occasional mobile login issues that’s helpful to know, and we appreciate you pointing it out. We'll pass this onto our team so they can look into this further. Please let us know if you have any questions or concerns and we'll be here to help! SO Sola O. Account support office and customer service representative Financial Services Used the software for: Less than 6 months ### "A Reliable Tool for Streamlined Project Management" December 16, 2025 5.0 Backlog is a solid and dependable solution for managing projects and teamwork, but there is room for improvement in performance, flexibility, and advanced functionality. Pros What I liked least about Backlog was its limited customization and reporting features. The interface is clean but can feel rigid, and advanced analytics or workflow customization are not as flexible as some competing project management tools. Additionally, integrations and automation options are somewhat limited, which can slow down more complex team processes. Cons Outdated interface – The UI feels less modern compared to tools like Jira, ClickUp, or Asana. Limited customization – Workflows, fields, and views aren’t as flexible for complex projects. Basic reporting – Lacks advanced analytics and detailed performance reports. Search can be slow or clunky – Especially in large projects with many issues. Limited automation – Few built-in automations compared to competitors. Scaling challenges – Works well for small to mid-size teams, but can feel restrictive for larger teams. Mobile app limitations – Not as powerful or smooth as the desktop version. Integrations are fewer – Compared to Jira or ClickUp, integration options are limited. Review Source Response from Nulab December 23, 2025 Hi there, Thank you for your feedback. We understand the frustrations around customization, reporting, and automation especially as projects grow more complex. Feedback like this really helps us see where improvements matter most, and we appreciate you taking the time to share. SA Segun A. Project Manager Higher Education Used the software for: Less than 6 months ### "Helpful and Easy to Navigate " January 8, 2026 4.0 It was a learning experience, where I got to become familiar with project tools that are valuable for supporting the development of project deliverables Pros I liked the accessibility to project tools that enabled me to generate project outcomes for my group in a easy file format that could be shared. Cons The website's interface was visually appealing, making it easier to identify elements needed to complete project tasks as a user. Review Source Response from Nulab January 9, 2026 Dear Segun, Thank you for your review, we love to hear our customers feedback! We are happy to hear that Backlog enabled you to create and collaborate with your team efficiently, and that you find its interface appealing and easy to use. Thank you for taking the time to share your experience with our product as well. EB Eldho B. Digital marketer Education Management Used the software for: Less than 6 months ### "The perfect bridge between project management and version control." January 8, 2026 5.0 My experience has been very positive. It’s a robust, stable platform that specifically caters to development teams who want to keep their code and their tasks under one roof. Pros love that it integrates Git/SVN repositories directly with task management. Having the wiki, file sharing, and bug tracking in one place prevents "tool fatigue." The "Gantt Chart" feature is also included by default, which helps visualize timelines without needing extra plugins. Cons The user interface feels a bit dated compared to newer tools like Linear or Monday.com. Also, the mobile app is functional but lacks some of the advanced features available on the desktop version. Review Source MV Marco V. IT Manager Building Materials Used the software for: Less than 6 months ### "Great tool" December 16, 2025 5.0 I was the first to use backlog and now 2 other departments have their own Kanban boards. Our backlog app is very popular. Pros Very easy to use. In almost no time all the developers started using the tool and after a week or 2 we passed the 100 issues. Cons No app in on prem version. We build it ourself. The support to build the app was very high level and could be better. Review Source Response from Nulab December 18, 2025 Dear Marco, Thank you for your review, we love to hear our customers feedback! We are delighted to hear that you find Backlog to be a great, very easy to use tool, and that it has helped you to manage your tasks. Thank you for your feedback on the Enterprise (on-premise) mobile app as well, our team will review it. ADW April D W. Administration Retail Used the software for: I used a free trial ### "Hit and or Miss!" January 14, 2025 5.0 i set up a account with the free package, and i will say it was a smooth easy process. i did see lacking features other companies offer for free and then some which is why i gave the eight star rating. its nice when software is made available especially free that has everything one needs in one spot. Pros easy to use free plan available, which i have, and integrates seamlessly with my other apps, such as Slack. great to keep track of different projects ongoing Cons less features available than that of other free software operations, which will be my only downfall theres too much competition today to not even on the free plans, offer more features and make it more compatible with other software Review Source Response from Nulab January 22, 2025 Dear April, thank you for your detailed review! Great to hear that Backlog helps you with project tracking, and that you find our integrations to be helpful too! Thank you for your feedback on the plans and features as well, our team will review and consider it. Thank you for taking the time to share your experience with our product. AMP Allan Mark P. Sr. ISG Engineer Information Technology and Services Used the software for: 6-12 months ### "Backlog Review" September 27, 2024 4.0 My experience so far is good. I Appreciate the system. Backlog is useful and it can really help to simplify the process within the organization and can monitor the task which is very essential in the organiztation. Pros Team collaboration. It really helps with managing task within the organization and very useful because most of the team is working from home, we just need to use the backlog to monitor our progress in different projects. Cons Maybe can try improving some layouts. The ticketing feature in Backlog is needs to be enhance. Also, need to register all members so that they can send an email for support and etc. Review Source Response from Nulab October 22, 2024 Dear Allan, We are glad to hear Backlog is helping you with task and organization management. We are always working on Backlog improvements and every feedback from our customers is more than welcome. Thank you for your review! SC Sivaprasad C. Software Engineer Computer Software Used the software for: 6-12 months ### "A Decent product for progect management" September 26, 2024 4.0 It is good to use this product for project management. Pros I like the Save as filter feature which is pretty easy get details quickly. Cons Dashboard UI is not that great and Recent Updates doesn't have any date filter and because of that I need to scroll too much. Review Source Response from Nulab October 8, 2024 Dear Sivaprasad, Thank you for your review! Great to hear that you find Backlog to be a good tool for project management, and that you like its features. Thank you for your feedback on the Dashboard UI and Recent Updates filters as well, our team will review and consider it. AL Abby L. Manager Pharmaceuticals Used the software for: Less than 6 months ### "Logged to success" September 25, 2024 5.0 I love backlog - it provides a single location for me to gather all my tasks, thoughts, files, and more. It helps me keep up with the ever growing client demands that come in each day. Pros Backlog really keeps my work on track. I can easily enter, edit, and share my to do lists so that my whole team can coordinate together! Cons I like the app itself, but there were some barriers to adoption. I think this was more of a company specific / people specific con though. Review Source Response from Nulab October 8, 2024 Dear Abby, Thank you for your feedback! We are happy to hear that Backlog keeps your work on track and that it helps you with team coordination. Thank you for your feedback on app adoption as well, our team will review it. MM Mukesh M. Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Backlog review" September 25, 2024 5.0 I am using backlog for task assignment and task tracking purposes. and I am happy to say help with backlog I am manage my data and projects Pros Task assignment feature and task tracking Cons as of now, I don't have any least like of backlog Review Source Response from Nulab October 8, 2024 Dear Mukesh, Thank you for your review, we love to hear our customers opinion. Great to hear that Backlog helps you with task tracking and project management. Thank you for taking the time to share your experience with our product as well. GL Gervia L. CHW Public Safety Used the software for: Less than 6 months ### "Efficient and User-Friendly Ticket Management with Backlog" September 27, 2024 5.0 My overall experience with Backlog has been great. It's simple, efficient, and makes submitting and tracking IT issues easy. Pros What I like most about Backlog is how it simplifies the process of submitting IT tickets. It makes reporting issues easy and efficient, ensuring that all requests are tracked and addressed in an organized manner. It also allows us to follow the status of our submissions, which helps improve communication and transparency within our team Cons I don't have any cons at this time. Backlog has been working well for my needs, especially in managing IT-related tickets and issues efficiently. Review Source Response from Nulab October 23, 2024 Dear Gervia, Thank you for your detailed review! We are delighted to hear that you find Backlog efficient and user-friendly, and that it helps you with IT tickets submission and tracking. Thank you for taking the time to share your experience with our product as well. UA Ulf A. Software Developer Information Technology and Services Used the software for: 1-2 years ### "Versatile task and issues tracker tool" April 23, 2024 5.0 Pros Easy to use versatile project/task/issue management tool. It can be used for many different purposes and doesn't put any constraints on any use case. Cons I miss a quick option to update progress on a task/issue without having to open it for editing. For example, if you want to set an issue as "resolved", then you have to open it for editing, change status to resolved, and then save and close it. I would like to be able to do this with just one click or one selection in a dropdown from where the issue is listed. Review Source Response from Nulab May 2, 2024 Hi there, Thank you for sharing you experience with Backlog! We are happy to hear that it is meeting your needs for various use cases. We understand that not having the option to quickly update issue statuses without opening the issue can be time consuming, and we have passed your feedback on to our development team. In the meantime, please note that you can update multiple issue statuses at once with the batch update feature: https://support.nulab.com/hc/en-us/articles/8707143605401 Happy collaborating! VR Verified Reviewer Internet/Cyber cafe Telecommunications Used the software for: Less than 6 months ### "Backlog shows" July 28, 2023 4.0 Pros The title, description, order, and estimate.It is easy to use Cons For now there’s is no features missing. Actually I haven’t use backlog for long but it’s okay with my little experience with backlog and I can highly recommend it worth spending time and money. Review Source sK stella K. Information technologist Hospital & Health Care Used the software for: 2+ years ### "Backlog info ®✓" August 2, 2023 4.0 Pros Helps prioritize tasks, keeps your to-do list up-to-date, helps you focus on deadlines and it's very flexible. Cons It restricts storage for files with large sizes and it's always too long for larger projects making tasks become lost. Review Source KR Kartik R. CEO Computer Software Used the software for: 2+ years ### "Good Product Project Management" August 3, 2023 5.0 Pros The low tech look and interface gives you comfort and does not overwhelm you. Cons UI is not as responsive as it should be. All pages load fully which takes time. Review Source VR Verified Reviewer Software Tester Information Technology and Services Used the software for: 6-12 months ### "Excellent ,easy to adopt,easy to use" February 11, 2019 4.0 We are using the Backlog tool on 2 projects with a total of c. 30 people involved. For one of those, it is used solely as an issue tracker. For the other one, it is used as the main tool for managing the project( keeping the track of backlog items, version, milestones, question, improvements....) Wiki is widely used for changelogs and manuals. Project documentation is stored in the Files section. The whole team ( especially the upper management) is really satisfied with the tool and we will keep on using it for upcoming projects. It also has gained some traction in the entire company so other teams are using it with the same results and satisfaction. Pros \- easy to use - Wiki functionality - ability to add a custom category and issue types - dashboard and recent activity - search functionality works excellent - support team Cons \- lacks the ability to add custom status for issues (starter plan) - mail notifications are sent to the assignees only, but not the one notified in the notify field Review Source JP Jignesh P. Technical Lead Information Technology and Services Used the software for: 1-2 years ### "Best Expericance with Backlog" August 7, 2023 5.0 Overall Excellent experience using backlog and happy to use. Pros I have used most feature and all are very useful and easy to use and manage.UI is very user friendly. Cons There are no any cons in backlog. all feature are working good. Review Source VR Vyshali R. Automation QA Information Technology and Services Used the software for: 6-12 months ### "easy way to access Backlog" July 27, 2023 5.0 Pros tracking is very easy and it very useful for track all the activities of the other team teamembers Review Source AS Arpita S. Business Analysr Information Technology and Services Used the software for: 1-2 years ### "The most compact Project Management Application!" November 13, 2022 4.0 Backlog was awesome to use! Pros Backlog is the most compact & advanced Project Management Application! No gibberish and very clean UI/UX experience. Cons It's knowledgebase/FAQ features could be a little bit improved for easy navigation/usage. Review Source KN Kat N. Solutions Architect/ New Implementations Manager Information Technology and Services Used the software for: 6-12 months ### "Good tool for bugs tracking" July 26, 2023 4.0 We are tracking UAT issues and so far, Backlog has been helpful in the entire process! I also like that it's easy to search and sort items as there are multiple filters you can apply. Pros Reassignment of "assignee" is easy and beneficial for instances where there's a lot of back and forth between resources. And the attachment of images as well. You can insert the image at the position (in the message) where you want it. Cons none at the moment. I actually haven't explored the other functionalities (aside from adding an issue/task) so I cannot name anything that I dislike or the least. Review Source VR Verified Reviewer Scientist Pharmaceuticals Used the software for: I used a free trial ### "Easy to learn quality program" August 25, 2019 4.0 Overall excellent app for a great cost that your team has control over. You get to pay for the level your team will use without the burden of overwhelming excess features. Definitely recommend. Pros I've been trying out a lot of project management software lately and I think Backlog is a strong contender among them. It's quick to learn and the UI is sleek and appealing. It has all the essential features for project tracking and coordination. I liked the inclusion of the Wiki as well, and I like the tiered subscription model they use, making it easy to find a level of feature availability that suites your team's needs. Cons There isn't anything major that stands out. There's room for more options and features (more specificity in the prioritization area, maybe) but it has all the essentials from what I can tell. 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