--- title: "Backlog Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Backlog the right Project Management solution for you? Explore 169 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162032/Backlog/reviews/" page_type: "reviews" language: "en" --- Backlog 4.6 (169) [View alternatives](https://www.capterra.com/p/162032/Backlog/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Backlog Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews CP Chaitanya P Sales teamInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Project and team collaboration are seamless with centralized task tracking, real-time updates, comments, and notifications that keep everyone aligned.“ December 19, 2025 PL Phong L CEOComputer & Network Security, 11 - 50 employeesUsed the software for: I used a free trial. “At the same time, it isn’t the flashiest tool on the market — some users feel the interface looks a bit dated, and advanced reporting or customization isn’t as flexible as in some competing tools.“ January 8, 2026 SA Segun A Project ManagerHigher Education, 2 - 10 employeesUsed the software for: Less than 6 months. “I liked the accessibility to project tools that enabled me to generate project outcomes for my group in a easy file format that could be shared.“ January 8, 2026 SO Sola O Account support office and customer service representativeFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Limited customization – Workflows, fields, and views aren’t as flexible for complex projects.“ December 16, 2025 SO Sola O Account support office and customer service representativeFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Backlog is a solid and dependable solution for managing projects and teamwork, but there is room for improvement in performance, flexibility, and advanced functionality.“ December 16, 2025 AW April D W AdministrationRetail, 11 - 50 employeesUsed the software for: I used a free trial. “less features available than that of other free software operations, which will be my only downfall theres too much competition today to not even on the free plans, offer more features and make it more compatible with other software“ January 14, 2025 IM Iman M FounderComputer Software, 2 - 10 employeesUsed the software for: I used a free trial. “Its user-friendly interface and customizable workflows also make it adaptable for various team needs, from simple task tracking to more complex project management.“ September 25, 2024 AJ Ann J Backend DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Occasionally, I experience login issues on the mobile app, where I’m unable to sign in.“ December 17, 2025 ## Showing most helpful reviews Showing 1-25 of 169 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ivan B. Managing Consultant Information Technology and Services Used the software for: 6-12 months ### "backlog.com better than many "Goliath" systems" October 30, 2018 5.0 We use backlog.com as overall tracking and project management tool for our projects, support tasks and maintenance activities that we provide to our customer. We selected backlog.com after evaluating many other tools (like Jira, Pivotal tracker etc.) and backlog.com became the clear winner. Why ? Because this tool combine together the best features of all other tool while still being neat and straightforward. Backlog.com has been proving it at our daily use for 1 year approximately. Well done. Thank you. Pros neat design supporting easy of use all necessary functions available on-click excellent for agile approach clear and easy administration of projects, people etc. integration with email and MS Excel (exports) subtasking no-time to get started and leverage the tool by users fast and responsive design standalone application for iOS Cons nothing essential maybe more storage space included in plans better numbering of subtasks (to include number of parent issue) Review Source SS SONU S. COMPUTER TEACHER Education Management Used the software for: Less than 6 months ### "Simple and Effective Tool for Team Project Management" January 8, 2026 4.0 Overall, my experience with Backlog has been very positive. It is a reliable and efficient tool for managing projects, tasks, and team collaboration. It helps keep work organized, deadlines clear, and communication transparent. For teams looking for a simple yet powerful project management solution, Backlog is a great choice. It offers good value for money and works well for both technical and non-technical teams. Pros Backlog is very easy to use and practical for daily task and project management. I really like how clean and simple the interface is, even for beginners. Creating tasks, assigning them to team members, setting deadlines, and tracking progress is smooth and well organized. The collaboration features like comments, file sharing, and version control help keep everything in one place. It saves time and improves team coordination, especially for small and mid-sized teams. Cons Some advanced features feel limited in the basic plans, and reporting options could be more detailed. Occasionally, the learning curve for new users can be a bit slow if they are not familiar with project management tools. Also, mobile app performance can be improved for better speed and smoother navigation. Review Source Response from Nulab January 9, 2026 Dear Sonu, Thank you for taking the time to share your feedback! We are happy to hear that you had a very positive experience with Backlog, and that you find it be a reliable and efficient tool for project management. Thank you for your feedback on the reporting options, onboarding, and mobile app performance as well, our team will review it. BB Bonnie B. Manager Information Technology and Services Used the software for: 6-12 months ### "Backlog Review" March 11, 2019 3.0 Pros Easy to use, the UI is attractive too as i can have different Theme for different Project Cons Print of Project List into Excel, all the Description of task are not included Review Source AJ Ann J. Backend Developer Information Technology and Services Used the software for: 6-12 months ### "Simple and Reliable Project Management Tool" December 17, 2025 4.0 Overall, my experience with Backlog has been positive. It’s a reliable tool for managing projects and keeping teams aligned. It works especially well for small to medium-sized teams that want a simple, no-frills way to organize tasks and track progress without feeling overwhelmed. Pros Backlog is very easy to use and doesn’t have a steep learning curve. The interface is clean and organized, which makes it simple to track tasks, bugs, and project progress. I also like how issues, comments, and file sharing are all in one place, making team collaboration straightforward. Cons Occasionally, I experience login issues on the mobile app, where I’m unable to sign in. This doesn’t happen often, but it can be inconvenient when accessing projects on the go. Review Source Response from Nulab December 23, 2025 Hi there, Thanks for the feedback! We’re glad Backlog’s simplicity and all in one setup are working well for your team. Sorry to hear about the occasional mobile login issues that’s helpful to know, and we appreciate you pointing it out. We'll pass this onto our team so they can look into this further. Please let us know if you have any questions or concerns and we'll be here to help! SO Sola O. Account support office and customer service representative Financial Services Used the software for: Less than 6 months ### "A Reliable Tool for Streamlined Project Management" December 16, 2025 5.0 Backlog is a solid and dependable solution for managing projects and teamwork, but there is room for improvement in performance, flexibility, and advanced functionality. Pros What I liked least about Backlog was its limited customization and reporting features. The interface is clean but can feel rigid, and advanced analytics or workflow customization are not as flexible as some competing project management tools. Additionally, integrations and automation options are somewhat limited, which can slow down more complex team processes. Cons Outdated interface – The UI feels less modern compared to tools like Jira, ClickUp, or Asana. Limited customization – Workflows, fields, and views aren’t as flexible for complex projects. Basic reporting – Lacks advanced analytics and detailed performance reports. Search can be slow or clunky – Especially in large projects with many issues. Limited automation – Few built-in automations compared to competitors. Scaling challenges – Works well for small to mid-size teams, but can feel restrictive for larger teams. Mobile app limitations – Not as powerful or smooth as the desktop version. Integrations are fewer – Compared to Jira or ClickUp, integration options are limited. Review Source Response from Nulab December 23, 2025 Hi there, Thank you for your feedback. We understand the frustrations around customization, reporting, and automation especially as projects grow more complex. Feedback like this really helps us see where improvements matter most, and we appreciate you taking the time to share. SA Segun A. Project Manager Higher Education Used the software for: Less than 6 months ### "Helpful and Easy to Navigate " January 8, 2026 4.0 It was a learning experience, where I got to become familiar with project tools that are valuable for supporting the development of project deliverables Pros I liked the accessibility to project tools that enabled me to generate project outcomes for my group in a easy file format that could be shared. Cons The website's interface was visually appealing, making it easier to identify elements needed to complete project tasks as a user. Review Source Response from Nulab January 9, 2026 Dear Segun, Thank you for your review, we love to hear our customers feedback! We are happy to hear that Backlog enabled you to create and collaborate with your team efficiently, and that you find its interface appealing and easy to use. Thank you for taking the time to share your experience with our product as well. EB Eldho B. Digital marketer Education Management Used the software for: Less than 6 months ### "The perfect bridge between project management and version control." January 8, 2026 5.0 My experience has been very positive. It’s a robust, stable platform that specifically caters to development teams who want to keep their code and their tasks under one roof. Pros love that it integrates Git/SVN repositories directly with task management. Having the wiki, file sharing, and bug tracking in one place prevents "tool fatigue." The "Gantt Chart" feature is also included by default, which helps visualize timelines without needing extra plugins. Cons The user interface feels a bit dated compared to newer tools like Linear or Monday.com. Also, the mobile app is functional but lacks some of the advanced features available on the desktop version. Review Source MV Marco V. IT Manager Building Materials Used the software for: Less than 6 months ### "Great tool" December 16, 2025 5.0 I was the first to use backlog and now 2 other departments have their own Kanban boards. Our backlog app is very popular. Pros Very easy to use. In almost no time all the developers started using the tool and after a week or 2 we passed the 100 issues. Cons No app in on prem version. We build it ourself. The support to build the app was very high level and could be better. Review Source Response from Nulab December 18, 2025 Dear Marco, Thank you for your review, we love to hear our customers feedback! We are delighted to hear that you find Backlog to be a great, very easy to use tool, and that it has helped you to manage your tasks. Thank you for your feedback on the Enterprise (on-premise) mobile app as well, our team will review it. VR Verified Reviewer Mobile Developer Information Technology and Services Used the software for: Less than 6 months ### "Customizable project management collaboration tools" February 10, 2025 4.0 Overall, Backlog is a multi-function and flexible tool that helps teams collaborate and manage projects effectively. In short, Back log was good because it could be customized to adjust the workflow according to the needs of the team and respond flexibly to various projects. Pros The best thing about using the backlog was "User-friendly interface" which provides an intuitive design that is easily accessible to users without a technical background. Cons In my opinion, the interface felt a little outdated. Also when reviewing the entire request, the lack of capability to see the number of changed code lines is a little bit disappointed. Review Source Response from Nulab February 28, 2025 Dear customer, Thank you for your detailed feedback! We're glad to hear that you found Backlog's user-friendly interface helpful and appreciated its flexibility for team collaboration. We understand your concerns about the interface feeling outdated and the lack of code line tracking. We're constantly looking for ways to evolve Backlog to better serve our users, and your feedback is crucial in helping us prioritize improvements. Please feel free to reach out to us at https://nulab.com/contact/ for any further suggestions and we'll be happy to help! ADW April D W. Administration Retail Used the software for: I used a free trial ### "Hit and or Miss!" January 14, 2025 5.0 i set up a account with the free package, and i will say it was a smooth easy process. i did see lacking features other companies offer for free and then some which is why i gave the eight star rating. its nice when software is made available especially free that has everything one needs in one spot. Pros easy to use free plan available, which i have, and integrates seamlessly with my other apps, such as Slack. great to keep track of different projects ongoing Cons less features available than that of other free software operations, which will be my only downfall theres too much competition today to not even on the free plans, offer more features and make it more compatible with other software Review Source Response from Nulab January 22, 2025 Dear April, thank you for your detailed review! Great to hear that Backlog helps you with project tracking, and that you find our integrations to be helpful too! Thank you for your feedback on the plans and features as well, our team will review and consider it. Thank you for taking the time to share your experience with our product. AMP Allan Mark P. Sr. ISG Engineer Information Technology and Services Used the software for: 6-12 months ### "Backlog Review" September 27, 2024 4.0 My experience so far is good. I Appreciate the system. Backlog is useful and it can really help to simplify the process within the organization and can monitor the task which is very essential in the organiztation. Pros Team collaboration. It really helps with managing task within the organization and very useful because most of the team is working from home, we just need to use the backlog to monitor our progress in different projects. Cons Maybe can try improving some layouts. The ticketing feature in Backlog is needs to be enhance. Also, need to register all members so that they can send an email for support and etc. Review Source Response from Nulab October 22, 2024 Dear Allan, We are glad to hear Backlog is helping you with task and organization management. We are always working on Backlog improvements and every feedback from our customers is more than welcome. Thank you for your review! AA Aaron A. Data Information Technology and Services Used the software for: Less than 6 months ### "Backlog the best" September 28, 2024 5.0 Backlog really helps in organizing our tasks. Pros Backlog’s interface is intuitive and easy to navigate, making task management simple. Cons None so far. I haven’t encountered any issues or features that I dislike. Review Source Response from Nulab October 22, 2024 Dear Aaron, We are very happy to read your great review! Thank you for taking time to share how you find Backlog intuitive and easy to navigate and that it helps you in organizing your tasks. UA Ulf A. Software Developer Information Technology and Services Used the software for: 1-2 years ### "Versatile task and issues tracker tool" April 23, 2024 5.0 Pros Easy to use versatile project/task/issue management tool. It can be used for many different purposes and doesn't put any constraints on any use case. Cons I miss a quick option to update progress on a task/issue without having to open it for editing. For example, if you want to set an issue as "resolved", then you have to open it for editing, change status to resolved, and then save and close it. I would like to be able to do this with just one click or one selection in a dropdown from where the issue is listed. Review Source Response from Nulab May 2, 2024 Hi there, Thank you for sharing you experience with Backlog! We are happy to hear that it is meeting your needs for various use cases. We understand that not having the option to quickly update issue statuses without opening the issue can be time consuming, and we have passed your feedback on to our development team. In the meantime, please note that you can update multiple issue statuses at once with the batch update feature: https://support.nulab.com/hc/en-us/articles/8707143605401 Happy collaborating! PJ Peter J. Sales Customer Success Operations Marketing and Advertising Used the software for: Less than 6 months ### "Tool Helping in many ways" September 26, 2024 5.0 It was overall a good experience, helping me involve in the project management and also helping me in other related tasks as well. Pros It is actually helping me and the team in the project management Cons I believe it is working fine so nothing as of now. Review Source Response from Nulab October 22, 2024 Dear Peter, Thank you for your review! It's great to hear that Backlog helps you in many ways, and that it helps you and your team in project management. Thank you for taking the time to share your experience with our product as well. VR Verified Reviewer Internet/Cyber cafe Telecommunications Used the software for: Less than 6 months ### "Backlog shows" July 28, 2023 4.0 Pros The title, description, order, and estimate.It is easy to use Cons For now there’s is no features missing. Actually I haven’t use backlog for long but it’s okay with my little experience with backlog and I can highly recommend it worth spending time and money. Review Source MM Mukesh M. Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Backlog review" September 25, 2024 5.0 I am using backlog for task assignment and task tracking purposes. and I am happy to say help with backlog I am manage my data and projects Pros Task assignment feature and task tracking Cons as of now, I don't have any least like of backlog Review Source Response from Nulab October 8, 2024 Dear Mukesh, Thank you for your review, we love to hear our customers opinion. Great to hear that Backlog helps you with task tracking and project management. Thank you for taking the time to share your experience with our product as well. MK Milan K. Lead Solution Architect Information Technology and Services Used the software for: 2+ years ### "After months using free version for 1 project we successfully moved to paid version for all projects" June 17, 2020 4.0 We track not only reported issues/incidents, but also the planned project tasks to have overview who is working on and what is the backlog of all unassigned tasks. The main benefit is to not have projects information in several excel or project files but in one place. Also our status meetings with our teams are faster and more effective. Pros Easy to setup and use including graphic differentiation and access rights for individual projects (customer logo and colors). No training required for users in our company who adopted this tool very fast. In addition, GantChart is really usable with several options for grouping, automatic issue creation from email is also useful to support our clients and track how our internal specialists perform. Internal wiki is also used in our company to document not only the knowledges and technical information to be shared with others in the team, but also the meeting minutes related to our projects - everything stored and available in one place. The mobile application also works as expected. Cons It is not possible to create links/relations in GantChart helping to display dependencies and reschedule the project tasks when something happen - now all issues have to be moved manually. Navigation in wiki would be enhanced little bit. Review Source VR Verified Reviewer VB.Net Full Stack Outsourcing/Offshoring Used the software for: 6-12 months ### "CamNX - Review Backlog" July 28, 2023 5.0 Pros The comment feature and Bug management. The comment attachments Cons I have the activity and my comment in one tab in Page. I just want it 2 tabs. Review Source VD Vishal D. Lead iOS Developer Information Technology and Services Used the software for: 1-2 years ### "Unveiling the Power of Our Backlog Project Management Tool" August 11, 2023 5.0 I personally like backlog as compare to other project management tool. If we need to send report for daily status to higher position person then it is easy to copy ticket and make reports. Pros Easy to UnderstandUser-Friendly UIEasy to track issue/Bug/Enhancement Cons First screen, we need to enter Username & Password because if we entered email and enter password for next screen, It will hard to repeat process if we entered wrong password. Review Source JH Jim H. Application Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Great Collaboration Software" August 14, 2019 4.0 UI is easy to use. Issues are clearly tracked. Robust attachment management. Email notifications are effective and clear. Icon personalization is a nice touch. Pros I'm solving problems related to software design and development. We work across different time zones, and BackLog is great for our international projects. In conjunction with realtime collaborative software, we are able to use BackLog for high-level project organization. Cons Working with the smartphone app is not as useful since the browser version is so well designed. Also unwieldy at times when flipping between different projects. No realtime chat. Wish there were more markdown options for formatting. Alternatives considered [Redmine](https://www.capterra.com/p/212445/Redmine/) Switched from [Redmine](https://www.capterra.com/p/212445/Redmine/) Redmine is too simple and light. Review Source VR Verified Reviewer Senior Journalist Media Production Used the software for: 6-12 months ### "Backlog - My perfect work companion" July 27, 2023 5.0 Project management for media.It's a perfect tool though takes a little time to get familiarized with it. Pros Work flow. It is not only on the system but easily translated into action. Cons The report feature. I feel it is not so needed. Review Source AL Amogh L. Senior Engineer Computer Software Used the software for: 6-12 months ### "Mostly better than Jira" June 23, 2023 5.0 Pros The user interface is simple and easy to use. I often found myself lost when I used Jira previously Cons Saving options requires a button click and does not happen immediately upon the field losing focus. Review Source AS Arpita S. Business Analysr Information Technology and Services Used the software for: 1-2 years ### "The most compact Project Management Application!" November 13, 2022 4.0 Backlog was awesome to use! Pros Backlog is the most compact & advanced Project Management Application! No gibberish and very clean UI/UX experience. Cons It's knowledgebase/FAQ features could be a little bit improved for easy navigation/usage. Review Source KN Kat N. Solutions Architect/ New Implementations Manager Information Technology and Services Used the software for: 6-12 months ### "Good tool for bugs tracking" July 26, 2023 4.0 We are tracking UAT issues and so far, Backlog has been helpful in the entire process! I also like that it's easy to search and sort items as there are multiple filters you can apply. Pros Reassignment of "assignee" is easy and beneficial for instances where there's a lot of back and forth between resources. And the attachment of images as well. You can insert the image at the position (in the message) where you want it. Cons none at the moment. I actually haven't explored the other functionalities (aside from adding an issue/task) so I cannot name anything that I dislike or the least. Review Source VR Verified Reviewer Scientist Pharmaceuticals Used the software for: I used a free trial ### "Easy to learn quality program" August 25, 2019 4.0 Overall excellent app for a great cost that your team has control over. You get to pay for the level your team will use without the burden of overwhelming excess features. Definitely recommend. Pros I've been trying out a lot of project management software lately and I think Backlog is a strong contender among them. It's quick to learn and the UI is sleek and appealing. It has all the essential features for project tracking and coordination. I liked the inclusion of the Wiki as well, and I like the tiered subscription model they use, making it easy to find a level of feature availability that suites your team's needs. Cons There isn't anything major that stands out. There's room for more options and features (more specificity in the prioritization area, maybe) but it has all the essentials from what I can tell. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.