# Gotmerchant.com Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Gotmerchant.com Software - reviews, pricing plans, popular comparisons to other Point of Sale products and more.

Source: https://www.capterra.com/p/162042/Gotmerchant-com

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# 

 Gotmerchant.com Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Gotmerchant.com

## What is Gotmerchant.com?

Restaurant and retail POS system that includes hardware and software providing menu programming and online back office management.

## What is Gotmerchant.com used for?

[Point of Sale](https://www.capterra.com/point-of-sale-software/)

Overall rating

Based on 17 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$39

Per User, Per Month

Free trial  
available

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Do you work for Gotmerchant.com?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.gotmerchant.com&name=Gotmerchant.com)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Gotmerchant.com

4.6 (17)

VS.

[3.8 (711)](https://www.capterra.com/p/152638/Epos-Now/reviews/)

Starting Price

$39

per user, per month

Starting Price

$349

Flat Rate, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (17)

Ease Of Use

3.8 (2,992)

Value For Money

1.0 (1)

Value For Money

3.6 (2,228)

Customer Service

4.6 (15)

Customer Service

3.6 (1,933)

## Gotmerchant.com alternatives

[4.6 (364)](https://www.capterra.com/p/180087/Boulevard/reviews/)

Starting price

$158.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (17)](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[4.7 (215)](https://www.capterra.com/p/133390/CleanCloud/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/162042/Gotmerchant-com/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Barcode/Ticket Scanning

Scan barcodes to ensure accurate pricing and label tracking

Credit Card Processing

Accept and process credit card transactions

Electronic Signature

Digitally sign online documents

Employee Management

Track employee schedules, availability, and performance across projects and tasks

Gift Card Management

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Inventory Management

Track and manage inventory levels to maintain proper supply

Gotmerchant.com 11 features

Scan barcodes to ensure accurate pricing and label tracking

Accept and process credit card transactions

Digitally sign online documents

Track employee schedules, availability, and performance across projects and tasks

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Track and manage inventory levels to maintain proper supply

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Manage and support multiple locations

Tracks and processes online orders

Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants

For retailers

Get Advice

We can help you find the software with the features you need.

Features

4.5 (17)

4.5

Based on 17 reviews

## Pricing

Value for money

1.0 (1)

Free Trial

Basic

$39.00

Value for money

1.0 (1)

1.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.6 (15)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (15)

4.6

Based on 15 reviews

## User reviews

Overall rating

4.6

Based on 17 reviews

Filter by rating

5(11)

4(5)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

SK

Sherene K.

Owner

Health, Wellness and Fitness

### "such a rip off - don't do it!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 6, 2020

Awful from the day they made "upgrades" to their software we didn't ask for, and it changed everything about the way it worked. Despite the fact that it no longer served our business purposes, we were held to insane restrictions on ending the relationship. No initial savings on the equipment was worth the eventual cost of time, energy and expense to later ending the relationship.

Pros

I liked the low price point when I was a start-up, but it turned into a trap of momentous proportions. It's not worth the small start-fee. Their tech and software are archaic and you won't be able to get out of your contract without heroic efforts.

Cons

difficulty ending the relationship despite the fact that they could no longer meet our needs or requirements due to changes they made to their software.

Reasons for choosing Gotmerchant.com

All in one, bundle, low-cost start up

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Alexandra S.

Office Manager

Retail

### "We needed a Merchant and this one is great"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

March 26, 2018

Pros

This has been overall the best merchant I've worked with. I can brag about the software but what makes them shine is their awesome team of Customer Support.

Cons

Got in touch with their Customer Service because one day the system froze and had Customer Support walk us through every little detail until we got everything working again.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JW

Jill W.

Owner

Restaurants

### "Reliable Product"

4.5

Overall Rating

4.5

4.5

Ease of Use

4.5

4.5

Features

4.5

4.5

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

August 6, 2015

Pros

The product works very well. We've had very little "down" time with the POS, which is important for any business. Updates occur fairly seemlessly, and without work on the front end.

Cons

We initially had some trouble with the accounting department, but that has since gone away.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LH

Lucas H.

Retail

### "Easy to ease. Accurate."

4.5

Overall Rating

4.5

4.5

Ease of Use

5.0

5.0

Features

4.5

4.5

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

December 23, 2014

Pros

Easy to use and reliable. I'm familiar with the brand and I trust it.

Cons

There is nothing I like least, so far I have had no problems with it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EK

Elisa K.

Restaurants

### "Working with Gotmerchant was very good"

4.5

Overall Rating

4.5

4.5

Ease of Use

4.5

4.5

Features

4.5

4.5

Customer Service

4.5

4.5

Likelihood to Recommend

10/10

October 9, 2014

Pros

They did the credit card vendor search for me and offered me two solutions.

Cons

It was a little confusing when I encountered an issue going between the CC vendor and Gotmerchant.com.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Kelly M.

Restaurants

### "Great service"

4.5

Overall Rating

4.5

4.5

Ease of Use

5.0

5.0

Features

3.5

3.5

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 7, 2014

Pros

Very responsive, and the system is tailored to my business.

Cons

I guess if I could have anything better, it would be to have a rep living in our neighborhood. Otherwise, all is fine.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jennifer S.

Restaurants

### "Very Pleased"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.5

4.5

Features

4.5

4.5

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 18, 2013

Pros

I like the ease of use and integration with other systems.

Cons

Lack of backend access to system - I should be able to control data by editing db lists/objects, not just through the UI.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EB

Earl B.

### ""

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

October 3, 2013

I really like the Gotmerchant.com POS so far. I have had it for a week or so. I would like to very much to brag on your staff right now. I've spoken to tech support several times this week and they have all been very helpful and polite. Thank you very much to my salesman, who sold me on the system. I would like to very much commend Steve Merchant in particular. He has helped me a lot during my training sessions, not only by answering my questions and going forward with programing the changes that I needed to happen, but having an extensive knowledge of the functionality of the system to the point of suggesting things that I had not considered. He is a top notch guy who really knows his stuff. His actions have streamlined the user experience, vicariously boosted moral in the restaurant, making me look so smart while telling the owner how easy it is to use the POS and all of the things we have been able to accomplish. Thanks to everyone!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LD

Lydia D.

### ""

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

November 27, 2012

Overall, we like the POS system but most of all, we are very happy with the Tech/Customer Support, especially from Curtis. The POS system has made it easier to track sales in detail. Since we moved to a more strategic place and a very user friendly POS system, our sales have been wonderful. Thank you for making a product that works for and with us.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JE

Josie E.

### ""

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

October 17, 2012

Very happy with the product and service!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/162042/Gotmerchant-com/reviews/)

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