# Gotmerchant.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gotmerchant.com the right Point of Sale solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162042/Gotmerchant-com/reviews --- Gotmerchant.com 4.6 (17) [View alternatives](https://www.capterra.com/p/162042/Gotmerchant-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gotmerchant.com Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Alexandra S. Office Manager Retail Used the software for: 6-12 months ### "We needed a Merchant and this one is great" March 26, 2018 5.0 Pros This has been overall the best merchant I've worked with. I can brag about the software but what makes them shine is their awesome team of Customer Support. Cons Got in touch with their Customer Service because one day the system froze and had Customer Support walk us through every little detail until we got everything working again. Review Source EB Earl B. Used the software for: ### "" October 3, 2013 5.0 I really like the Gotmerchant.com POS so far. I have had it for a week or so. I would like to very much to brag on your staff right now. I've spoken to tech support several times this week and they have all been very helpful and polite. Thank you very much to my salesman, who sold me on the system. I would like to very much commend Steve Merchant in particular. He has helped me a lot during my training sessions, not only by answering my questions and going forward with programing the changes that I needed to happen, but having an extensive knowledge of the functionality of the system to the point of suggesting things that I had not considered. He is a top notch guy who really knows his stuff. His actions have streamlined the user experience, vicariously boosted moral in the restaurant, making me look so smart while telling the owner how easy it is to use the POS and all of the things we have been able to accomplish. Thanks to everyone! Review Source SK Sherene K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "such a rip off - don't do it!" February 6, 2020 1.0 Awful from the day they made "upgrades" to their software we didn't ask for, and it changed everything about the way it worked. Despite the fact that it no longer served our business purposes, we were held to insane restrictions on ending the relationship. No initial savings on the equipment was worth the eventual cost of time, energy and expense to later ending the relationship. Pros I liked the low price point when I was a start-up, but it turned into a trap of momentous proportions. It's not worth the small start-fee. Their tech and software are archaic and you won't be able to get out of your contract without heroic efforts. Cons difficulty ending the relationship despite the fact that they could no longer meet our needs or requirements due to changes they made to their software. Reason for choosing Gotmerchant.com All in one, bundle, low-cost start up Review Source JW Jill W. Owner Restaurants Used the software for: 1-2 years ### "Reliable Product" August 6, 2015 4.5 Pros The product works very well. We've had very little "down" time with the POS, which is important for any business. Updates occur fairly seemlessly, and without work on the front end. Cons We initially had some trouble with the accounting department, but that has since gone away. Review Source SC Stephen C. Used the software for: ### "" September 13, 2012 5.0 As a small business owner, Gotmerchant.com POS has provided us with a tremendous amount of flexibility and room for expansion without having to worry or stress about the growth of our business and the impact that it would have on our customers during the retail checkout process. The system works great, there's been a few hiccups, but the response to resolve those issues has been stellar. I highly recommend this system to any small business owner looking for streamlined reporting and tracking that you can only dream about in terms of daily receipts, taxes, finances, and product inventory. Fantastic stuff. Review Source JA Jose A. Used the software for: ### "" September 20, 2012 5.0 When starting my business, I was trying to make life as easy for myself as possible. As I researched the mountain of different companies I could have gone with, Gotmerchant.com consistently came up as a top contender, and I now know why. The service and support has been excellent from the beginning. My point of sale system is modern and works just how I need to it work. Whenever I have a problem I get prompt service and technical support to resolve it. Review Source SH Simon H. Used the software for: ### "" September 11, 2012 4.5 I have had a couple of problems with the machinery Gotmerchant.com sent. They have all been relatively minor issues. I will say that the customer support system is one of the best I have encountered. Their people are prompt and knowledgeable. They don't waste my time, and cut right to the heart of the problem, even if they can't always correct it. The support team and pricing system, are without a doubt Gotmerchant.com's strongest assets. Review Source LD Lydia D. Used the software for: ### "" November 27, 2012 5.0 Overall, we like the POS system but most of all, we are very happy with the Tech/Customer Support, especially from Curtis. The POS system has made it easier to track sales in detail. Since we moved to a more strategic place and a very user friendly POS system, our sales have been wonderful. Thank you for making a product that works for and with us. Review Source KD Konstantinos D. Used the software for: ### "" September 5, 2012 5.0 So far we are very happy with the system. Since we are new to the system, it took some time getting used to it. Overall, it is a very good system. However, I'm not sure if the credit card rates are the best when compared to other companies. I also like that we can order paper rolls and only pay for shipping costs. That is an added bonus. Review Source MS Maureen S. Used the software for: ### "" September 13, 2012 5.0 This system has proved itself over and over again. It is extremely user friendly and none of our staff have a problem learning it quickly. Being able to track our sales immediately is a big plus for us when we are determining what to keep, delete or add to our menu. Daily closeout is easy and quick. We are extremely happy with the system. Review Source MF Michael F. Used the software for: ### "" September 5, 2012 5.0 The system has been fantastic since the moment it was installed, and all without the huge outlay needed with all the other POS systems. Our sales have definitely increased and I love being able to track and reward my regular customers with the customer database. Review Source JS Jennifer S. Restaurants Used the software for: ### "Very Pleased" November 18, 2013 5.0 Pros I like the ease of use and integration with other systems. Cons Lack of backend access to system - I should be able to control data by editing db lists/objects, not just through the UI. Review Source EK Elisa K. Restaurants Used the software for: ### "Working with Gotmerchant was very good" October 9, 2014 4.5 Pros They did the credit card vendor search for me and offered me two solutions. Cons It was a little confusing when I encountered an issue going between the CC vendor and Gotmerchant.com. Review Source KM Kelly M. Restaurants Used the software for: ### "Great service" January 7, 2014 4.5 Pros Very responsive, and the system is tailored to my business. Cons I guess if I could have anything better, it would be to have a rep living in our neighborhood. Otherwise, all is fine. Review Source LH Lucas H. Retail Used the software for: ### "Easy to ease. Accurate." December 23, 2014 4.5 Pros Easy to use and reliable. I'm familiar with the brand and I trust it. Cons There is nothing I like least, so far I have had no problems with it. Review Source AS Ameed S. Used the software for: ### "" September 24, 2012 5.0 I'm very happy with the system. It's simple, easy to use and program. Review Source JE Josie E. Used the software for: ### "" October 17, 2012 5.0 Very happy with the product and service! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.