# Rivews Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Rivews Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/162109/Rivews --- # Rivews Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Rivews ## What is Rivews? Rivews is a new generation patient satisfaction and online reputation management solution. Enabling facilities to collect patient feedback and transform brand reputation by: Collecting 100s of reviews online to become the highest ranked facility in the city across Google, Facebook, etc.; improving patient retention rates by Identifying every single patient that has a negative experience to improve customer retention and Identifying patient satisfaction trends to understand quality of care. ## What is Rivews used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $225 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rivews?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.rivews.com&name=Rivews) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rivews 5.0 (5) VS. [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting Price $225 Per Feature, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.7 (10,442) Value For Money 5.0 (4) Value For Money 4.4 (6,481) Customer Service 5.0 (4) Customer Service 4.5 (5,789) ## Rivews alternatives [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (964)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/162109/Rivews/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Survey/Poll Management Create and administer polls and surveys Rivews 4 features Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service View and track pertinent metrics to find patterns and gain insights from data Create and administer polls and surveys Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 5.0 (4) Basic $225.00 Per Feature,Per Month Value for money 5.0 (4) 5.0 Based on 4 reviews ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PC Paul C. MD Medical Practice ### "Collecting reviews and patient engagement made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 19, 2019 Pros Easy engagement with patients after surgery Cons No complaints thus far and happy with the easier engagement with patients and obtaining feedback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ James J. Director of Engagement ### "Successful in improving our Google ratings across all our sites." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2018 Pros Rivews has been a successful campaign for our organization and has boosted our google ratings to over a 4 at all four of our locations. Before Rivews, we were at a 3.5 average across all four sites. Rivews also notifies us of low scores which allows us to perform service recovery. This is a great tool to evaluate the customers experience. We find that customers are comfortable voicing their concerns through Rivews, which allows us to understand their experience better. Within less than 90 minutes, the patient receives a text to rate their experience. We are extremely happy that Rivews asks the customer to post their positive review on Google. This is why our ratings have improved significantly. Cost is reasonable and results are proven. If you are looking to boost your presence on Google, Rivews in the one to use. Cons I do not have any cons in regards to this product. We have had nothing but success so far with this product and we enjoy being a part of Rivews. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nick S. Practice Manager Medical Practice ### "Fantastic service, amazing team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2017 This has been a tremendous service our clinic has used to market and promote our urgent care. Yasir and his team have gone out of their way time and time again to help our team fully utilize the analytical tools made available to us through their website. Rivews has supplied us with the ability to collect a reliable and complete patient feedback data set. With Rivews, every patient has an opportunity to provide their feedback in a comfortable matter by not having to supply it directly to an employee in the facility. I highly recommend Rivews to other companies looking to better their reputation online and for those looking to easily acquire and analyze accurate patient feedback data. Pros Ease of use and the software team's ability to tweak the analytical tools to better serve our reporting needs. Early on we liked that we were able to adjust the content of the text the patient received. Cons I thoroughly enjoyed each feature the software provided. The few cons I had with the analytical tools were quickly adjusted to meet our needs. No cons at this time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2017 Thank you, Nick. We genuinely appreciate your feedback! :) Regards, Rivews Team KB Katherine B. Regional Assistant Office Manager Health, Wellness and Fitness ### "Review for Rivews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 25, 2017 Rivews is an easy to use application that I have recently started using and I am already starting to see results. The customer service is great and I am looking forward to developing our online presence with them. Pros Easy to use and effective Cons I have not found any cons to this application thus far Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 25, 2017 Thank you, Katherine! Regards, Rivews Team CF Carole F. ### "Rivews - Try It! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 25, 2017 Rivews is a fantastic tool for our Urgent Care Centers to maximize the number of reviews we get while minimizing the efforts for our staff to obtain them! As a practice manager of 30 years I have never had a survey platform produce this kind of result in such a short time. A GREAT number of our new patients expressed they tried us based on our terrific and frequent reviews. It's also been very empowering to the staff to hear such great feedback from our patients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 25, 2017 Thank you Carole! We appreciate your feedback as its been essential to our growth :) Cheers, Rivews Team ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)