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Rivews is a new generation patient satisfaction and online reputation management solution. Enabling facilities to collect patient feedback and transform brand reputation by: Collecting 100s of reviews online to become the highest ranked facility in the city across Google, Facebook, etc.; improving patient retention rates by Identifying every single patient that has a negative experience to improve customer retention and Identifying patient satisfaction trends to understand quality of care.
Provider
Rivews
Located In
United States
Foundation
2016
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online
Support
Chat
Rivews is a healthcare survey solution tailored for a wide spectrum of healthcare facilities and practices from urgent care centers, to dental practices, etc.
Content Source: Rivews
Green rating bars show the winning product based on the average rating and number of reviews.
Rivews Reviews
"Successful in improving our Google ratings across all our sites."
Pros: Rivews has been a successful campaign for our organization and has boosted our google ratings to over a 4 at all four of our locations. Before Rivews, we were at a 3.5 average across all four sites. Rivews also notifies us of low scores which allows us to perform service recovery. This is a great tool to evaluate the customers experience. We find that customers are comfortable voicing their concerns through Rivews, which allows us to understand their experience better. Within less than 90 minutes, the patient receives a text to rate their experience. We are extremely happy that Rivews asks the customer to post their positive review on Google. This is why our ratings have improved significantly. Cost is reasonable and results are proven. If you are looking to boost your presence on Google, Rivews in the one to use.
Cons: I do not have any cons in regards to this product. We have had nothing but success so far with this product and we enjoy being a part of Rivews.
"Fantastic service, amazing team"
Overall: This has been a tremendous service our clinic has used to market and promote our urgent care. Yasir and his team have gone out of their way time and time again to help our team fully utilize the analytical tools made available to us through their website. Rivews has supplied us with the ability to collect a reliable and complete patient feedback data set. With Rivews, every patient has an opportunity to provide their feedback in a comfortable matter by not having to supply it directly to an employee in the facility. I highly recommend Rivews to other companies looking to better their reputation online and for those looking to easily acquire and analyze accurate patient feedback data.
Pros: Ease of use and the software team's ability to tweak the analytical tools to better serve our reporting needs. Early on we liked that we were able to adjust the content of the text the patient received.
Cons: I thoroughly enjoyed each feature the software provided. The few cons I had with the analytical tools were quickly adjusted to meet our needs. No cons at this time.
Vendor Response
"Review for Rivews"
Overall: Rivews is an easy to use application that I have recently started using and I am already starting to see results. The customer service is great and I am looking forward to developing our online presence with them.
Pros: Easy to use and effective
Cons: I have not found any cons to this application thus far
Vendor Response
"Rivews - Try It! "
Overall: Rivews is a fantastic tool for our Urgent Care Centers to maximize the number of reviews we get while minimizing the efforts for our staff to obtain them! As a practice manager of 30 years I have never had a survey platform produce this kind of result in such a short time. A GREAT number of our new patients expressed they tried us based on our terrific and frequent reviews. It's also been very empowering to the staff to hear such great feedback from our patients.
Vendor Response
"Collecting reviews and patient engagement made easy"
Pros: Easy engagement with patients after surgery
Cons: No complaints thus far and happy with the easier engagement with patients and obtaining feedback.
