Who Uses This Software?

Rivews is a healthcare survey solution tailored for a wide spectrum of healthcare facilities and practices from urgent care centers, to dental practices, etc.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $225.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Rivews
  • yehup.com/
  • Founded 2016
  • United States

About Rivews

Rivews is a new generation patient satisfaction and online reputation management solution. Enabling facilities to collect patient feedback and transform brand reputation by: Collecting 100s of reviews online to become the highest ranked facility in the city across Google, Facebook, etc.; improving patient retention rates by Identifying every single patient that has a negative experience to improve customer retention and Identifying patient satisfaction trends to understand quality of care.


Rivews Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Rivews Reviews Recently Reviewed!

Fantastic service, amazing team

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and the software team's ability to tweak the analytical tools to better serve our reporting needs. Early on we liked that we were able to adjust the content of the text the patient received.

Cons: I thoroughly enjoyed each feature the software provided. The few cons I had with the analytical tools were quickly adjusted to meet our needs. No cons at this time.

Overall: This has been a tremendous service our clinic has used to market and promote our urgent care. Yasir and his team have gone out of their way time and time again to help our team fully utilize the analytical tools made available to us through their website. Rivews has supplied us with the ability to collect a reliable and complete patient feedback data set. With Rivews, every patient has an opportunity to provide their feedback in a comfortable matter by not having to supply it directly to an employee in the facility. I highly recommend Rivews to other companies looking to better their reputation online and for those looking to easily acquire and analyze accurate patient feedback data.

Recommendations to other buyers: Yasir and his team's communication with us is another fantastic pro with this product. In addition to the benefit we received from the product, I also enjoyed working with Yasir.

Vendor Response

by Rivews on April 27, 2017

Thank you, Nick. We genuinely appreciate your feedback! :) Regards, Rivews Team

Review for Rivews

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and effective

Cons: I have not found any cons to this application thus far

Overall: Rivews is an easy to use application that I have recently started using and I am already starting to see results. The customer service is great and I am looking forward to developing our online presence with them.

Recommendations to other buyers: It is easier than using any other social media application

Vendor Response

by Rivews on April 25, 2017

Thank you, Katherine! Regards, Rivews Team

Rivews - Try It!

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rivews is a fantastic tool for our Urgent Care Centers to maximize the number of reviews we get while minimizing the efforts for our staff to obtain them! As a practice manager of 30 years I have never had a survey platform produce this kind of result in such a short time. A GREAT number of our new patients expressed they tried us based on our terrific and frequent reviews. It's also been very empowering to the staff to hear such great feedback from our patients.

Vendor Response

by Rivews on April 25, 2017

Thank you Carole! We appreciate your feedback as its been essential to our growth :) Cheers, Rivews Team