Hilti

ON!Track Asset Management

4.5 / 5 41 reviews

Who Uses This Software?

Construction industry


Average Ratings

41 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Hilti
  • www.hilti.com
  • Founded 1941
  • United States

About ON!Track Asset Management

ON!Track Asset Management is for construction professionals. Our system gives you complete clarity into what assets you have, where they are, who is using them, and when they'll need maintenance. With this critical information at your fingertips you can efficiently get your assets where they need to be keeping your jobs on track and profitable. Our total asset management system solution (service, software, hardware) helps solve the question of Where is my stuff? and Who is responsible for it?


ON!Track Asset Management Features

  • Activity Tracking
  • Audit Trails
  • Barcoding / RFID
  • Checkout / Check-In
  • Depreciation Tracking
  • Disposal Tracking
  • Inventory Management
  • Location Tracking
  • QR Codes
  • Reservations
  • Service History

ON!Track Asset Management Reviews Recently Reviewed!

Generally satisfied with system overall , but there is still room for improvement

Sep 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: System is easy to use and effective for tracking inventory movement. App allows local and remote employees to access the system.

Cons: System is not specifically geared towards tracking consumable inventory which is what we primarily use it for, so it has taken some work to figure out how to make the system work for us. There are still some minor issues that would make the system easier to use that can hopefully be incorporated into future updates.

Overall: System allows for improved inventory tracking and saves time overall (eg. data entry) compared to a manual Excel database.

Vendor Response

by Hilti on September 25, 2017

Hello Jesse, we appreciate your feedback as it helps us understand what functions and capabilities are important to our users and what enhancements should be included in future software releases. Please continue to provide your input to our technical support team (1-866-879-4578). Thank you for the opportunity to work with you

Easy to use

May 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Functionality, quickly move assets from job to job. Able to instruct others on how to use the asset system in a quick amount of time

Cons: Asset tags are easily removed, making it hard to locate the asset. The cost is a little too expensive as well as the amount of tags that you're given.

Overall: Easily move assets and track them

Vendor Response

by Hilti on June 01, 2017

Hello Matt, we appreciate your feedback. Thank you for the opportunity to work with you.

Great asset to have in the construction industry

May 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The OnTrack system allows my company to keep better tabs on the location of our equipment, saving money on rentals and time locating our assets.

Cons: I would like the mobile app to stay logged in instead of having to type my username and password every time i get on the app.

Vendor Response

by Hilti on May 31, 2017

Hello Josh, we appreciate you sharing your ON!Track experience. Thank you for the opportunity to work with you.

Best product among many in the field. Can organize your entire business, assets, people, goods.

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The structure is intuitive. I like adding supporting information and pictures to assets so it is easy for new team members to train and spot items. Product is becoming an indispensable tool to organize our business.

Cons: Product is better than others I have tried toolwatch and asap passport and Hilti's software blows it away. What I like least is really with any of these software, the difficulty in implementing it without dedicated staff. The software itself is awesome just wish there was a way to populate it more easily.

Overall: Organized our materials and equipment. Clean quick system to hold our data.

Vendor Response

by Hilti on May 31, 2017

Hello Gregory, we appreciate you taking the time to review ON!Track. It is great to hear we have become an integral part of how you manage your business. Hopefully you found value in the start-up implementation day we provided. We are always available to provide additional implementation days with our staff, or provide training on how to add assets to the system to any employees you identify. Thank you for the opportunity to work with you.

easy to use on the app, not so easy on the computer

May 31, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to track tools around in the whole company
really easy to use and manage when it come to the app

Cons: sometimes when logging in gets a little slow
entering data/ certs on an employee takes a lot time

Vendor Response

by Hilti on May 31, 2017

Hello Jose, we appreciate your review. We have received this feedback from other customers and are happy to announce that we now offer employee certification uploads as a charged service. Someone will reach out to you with details on this new service. Thank you for the opportunity to work with you.

Simple application for ease of field use. Three step process to transfer tools is quick and easy.

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tracking and accountability for all tools and equipment. Crews are able to determine where equipment is at all times and plan for what they need and know who to contact instead of always asking the office where a particular tool or piece of equipment is.

Cons: One of the search icons is misleading and doesn't function as you might think. It also uses more data than I expected.

Overall: Tracking of tools and equipment allows us not only to determine where tools are but it also allows us to track maintenance schedules. It also helps us to identify if equipment or tools require inspections and when these are due.

Vendor Response

by Hilti on May 31, 2017

Hello Josh, we appreciate you taking the time to leave a review. Thank you for the opportunity to work with you.

Very good way to track equipment and records.

May 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The fact that it can be using on a computer, tablet, iPhone or android is excellent. The ability to track the service records for equipment is very helpful.

Cons: The restriction on retiring a consumable item is not good. The restriction of using the information directly with accounting is quite time-consuming.

Overall: The ability to know exactly what we have and where it is, is very beneficial. Also the responsibility of each person being allocated an item helps with the long term productivity.

Vendor Response

by Hilti on May 26, 2017

Hello Jason, we appreciate your feedback. Our support team will reach out to you to review possible ways to help you with consumable management and accounting.

Lots of glitches, unreliable transfers, not convinced it is worth the money.

May 25, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The potential that it has. I can see how it could be a great system, IF everything worked the way that we were promised.

Cons: Transfers do not always go through, jobsite "Check Inventory" is unreliable. We are constantly having to double check and correct inventory at various locations. We have stopped tracking consumables altogether because of the unreliability of the transfers.

Every couple of months we discuss whether the software is worth the money we are paying for it, and every time it is a close decision.

Overall: My guys are more aware of their tools being tracked, which has led them to be more responsible with them.

Vendor Response

by Hilti on May 26, 2017

Hello Paul, thank you for the feedback. We are happy you see the potential of ON!Track. At the same time we are sorry to hear the challenges you are experiencing in using the solution. We will reach out to you shortly to discuss possible solutions.

Really helped us get organized

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We know where all of our tools are. Tracking tool movement and certification records from one place is great.

Overall: We are still new at this and really just discovering how to get the most out of it. So far so good.

Vendor Response

by Hilti on May 26, 2017

Hello William, thank you for the feedback. keep in mind we are always developing new solutions in ON!Track so if you have any additional feedback please let your Hilti Representative or Customer Service know.

We have had great results with this system. We plan to expand the use as we continue using it

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and has enabled us to better control our assets with a minimum of time and effort. Great product

Vendor Response

by Hilti on May 26, 2017

Hello Philip, thank you for the feedback and I happy to hear your company has realized the savings in a short amount of time.

Good app and desktop version, very easy to use.

May 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Design and functionality. Very fast customer service, lots of features in the app however some of them you will never use.

Cons: Could not say exactly but advise you to increase a quantity of tools for the account. Also, i would add some bonus program for users such as add extra tools with no additional cost, something like that - such a reward program.
One more thing - would increase a speed in app, sometimes it slow to load a tool with a picture on the screen.
Last thing - i would like to see a report for last moving of tools - for the last day, yesterday or in the past last hours as a list of last transactions from you bank.

Vendor Response

by Hilti on May 26, 2017

Hello Alex, thank you for taking the time to provide feedback. We have a new releases every 3-4 months and we have added your requests to the IT development queue. In addition to adding your requests, we will have one of our ON!Track PROS in the back office reach out to you to discuss possible solutions in the meantime.

Overall design works for the most part

May 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ease of use, great program for base functions and tracking transfer history. Useful tool to for loss management.

Cons: Too many loop holes for scanning/tracking. Employees can click on inventory instead of scanning at all times, leading to lost items. This is the single biggest downfall. Ticket sent to IT, nothing came of it.

Overall: took tracking is beneficial, reduced the amount of lost tools at year end, did not solve the issue as expected due to loop holes in scanning.

Vendor Response

by Hilti on May 26, 2017

Hello Richard, thank you for the feedback and for providing us with improvement opportunities, Hilti is always trying to tighten up potential loop holes. We will reach out to you with an update on the IT ticket.

Should have went with this system 3 years ago !!!

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Now not only myself but our operators can keep up with their own equipment transfers between their trucks.

Cons: The actual system on the internet logs you out to quick...
The really is nothing that I have found yet to be bad, maybe haven't used long enough.

Overall: able to keep up with each truck (We have 45) and that trucks inventory on a daily basis.

Vendor Response

by Hilti on May 22, 2017

Hello Linda, we appreciate you sharing your ON!Track experience. We wish we had had you as a customer 3 years ago as well, and are extremely glad to have you now. Thank you for the opportunity to work with you.

Very easy to use and the setup team was great,

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that everything can be put in the software. We have every tool and consumable that we use in the system.

Overall: Able to know where our assets are at all times.

Vendor Response

by Hilti on May 26, 2017

Hello Kevin, we appreciate the positive feedback and keep in mind we are always developing new solutions for ON!Track so if you have any additional feedback please let your Hilti Representative or Customer Service know.

it works well for what I need.

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can hold people responsible for tools and equipment , how much each person has on site vs how much I have in stock

Overall: easy to find things that we could not before

Vendor Response

by Hilti on May 23, 2017

Hello Hector, we appreciate you sharing your ON!Track experience. It¿s great to hear ON!Track is helping you hold your employees accountable and more effectively locate items on jobsites and in the warehouse. Thank you for the opportunity to work with you.

Easy to use, Gives good working information

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is very user friendly, reduces work load to track where all the tools are. Very easy to issue and return tools and equipment.

Cons: a little trouble initially to get all phones working properly. We worked through it with the excellent assistance of the help desk personnel.

Overall: the ability to know where all the tools and equipment are in real time. We can now exchange our fleet tools without having to go through all of our vehicles.

Vendor Response

by Hilti on May 22, 2017

Hello Bill, we appreciate you sharing your ON!Track experience. It is great to hear our support team is providing excellent service. Thank you for the opportunity to work with you.

The sales team explained the system well. Implementation and training was well planned.

May 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Complete inventory on one system. Able to track maintenance and generate reports. Accountability with the field personnel as far as locations and care of equipment.

Cons: Would like to see document upload and storage of personnel training certificates. Inventory can be too much for certain sites - would like to see an option to scan and compile lists without having to complete a total inventory.

Overall: Complete inventory.
Equipment maintenance records for COR.
A system to locate equipment from the office instead of searching sites.

Vendor Response

by Hilti on May 22, 2017

Hello Chris, we appreciate your feedback. You will be happy to know we are working with our development to team to add the certificate upload function in the employee section. Thank you for the opportunity to work with you.

Not the quality of our previous program.

May 16, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Shop guys saving time tracking tools. Management knowing where tools are and who they are assigned to.

Cons: Itemizing vehicle maintenance and the accumulative total of maintenance spent per vehicle. When put into a PDF the read out is hard to understand. Takes more time to find vehicles than previous system we use. Ended up going back with previous system.

Vendor Response

by Hilti on May 22, 2017

Hello Jeremy, we appreciate your feedback. We will reach out to you to better understand your situation. Thank you.

a system we needed for quite some time.

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: job lists, inventory is at a click away. ease of use with the scanner, this is our first system from going from pen and paper lists. OnTrack has lived up to all the claims we were shown by your sales team and setup crew. it was a simple system for a novice to learn and has become a key component in our daily work schedule.

Cons: there really aren't too many things I can call a con regarding the product, not to happy with the pricing of the tags, the reusability of the tags. I would like to be able to print our own barcode workbook. we have been able to get one done by our setup team, but we do make changes to our own system and would like to coordinate it with the way our warehouse is setup , not the way it was loaded into the software.

Overall: the system is in control of the tools and consumables out on the jobsites, and also in our warehouse. which relieves a lot of time and pressure off of our shoulders. plus we know that what we get out of the system is what we put into it. so we take pride in knowing the inventory on the jobs is what we sent and should still be accountable by the team at the site. I also believe that tool loss and or theft has completely been eliminated as the whole company is aware of our system and our warehouse teams reliability to how it works for them.

Vendor Response

by Hilti on May 22, 2017

Hello Anthony, we appreciate your feedback. It is fantastic to hear that tool loss and theft has been eliminated for your team. It's amazing what transparency and accountability can achieve. Our team will reach out to regarding scan book options. Thank you for the opportunity to work with you.

Overall a positive experience

May 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The potential of the software to manage and track equipment tools is very good.

We were looking for a system to manage our tools and equipment. The HILTI system is a natural fit since we utilize their HILTI Fleet program already,

Cons: The consumable management piece is still work in progress but has a lot of potentials.

The set-up and training is pretty intense, but HILTI support is very responsive and their training materials are very good.

The RFID component does not work well when the tags are attached to metal. Otherwise, that is a great feature too.

Overall: It did improve our management and tracking of tools and equipment.

Vendor Response

by Hilti on May 22, 2017

Hello Douglas, we appreciate your feedback. ON!Track is indeed a perfect match for our Tool Fleet Management service. We will continue to improve the consumable management capabilities of the system and look forward to working with you in the future. Thank you for working with us.

Heavily involved with the Implementation process

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is internet base and has unlimited users. We like the customization aspect that allows us to use it specifically for our company setup. We have not started the cost aspect, but looking forward to how this will decrease our accounting department time and involvement.

Cons: Having to have internet access to make sure adding assets in the app. Also, wish there was a easier transferring option for delivery drivers (i.e. select all)

Overall: Visibility by any user we give access (which we allow all company users to have access). Helps create accountability within our organization and keep track of all the different assets we have spread throughout the company in several different cities and states. The ability to have access to all the information with the only requirement of needing internet access.

Vendor Response

by Hilti on May 22, 2017

Hello Kirk, we appreciate you taking the time to share your experience. We are glad you found value in the implementation process with our team. We will share your feedback on delivery driver functionality needs with our development team. Thank you for the opportunity to work with you.

Very easy to use, easy to train employees in it's use

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has cut down on the time we spent tracking down tools, we have a better grasp on what we currently have for assists.

Cons: The AI S scanner we bought with the system, is not very user friendly. The battery dies, to fast and sometime does not work at all. The software is great the hardware is the problem for us.

Overall: Big time saver, cert tracking and tool control

Vendor Response

by Hilti on May 22, 2017

Hello Jeremy, thank you for submitting a review. It is great to hear the software is working well for you. We would like to offer the option to replace your scanner, as well as send someone out to review your situation. Thank you for the opportunity to work with you.

Very difficult to track tools. The app doesn't notify one tools are in transit

May 16, 2017
2/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: All the tools are accessible. There are lots of features and options. Easily add and delete jobs, locations etc.

Cons: The app doesn't notify when tools are transferred to you
The excel report is difficult to understand
The dashboard is not very clear
The app shows different inventory on separate phones, and isn't always accurate

Overall: I know how many tools I have

Vendor Response

by Hilti on May 22, 2017

Hello Robert, we appreciate your feedback. Our support team will reach out to you to review these issues. Thank you for the opportunity to work with you.

Overall good. Could have used better training when we started. Have learned most on my own.

May 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to track our tools and equipment with much more ease. Ability to upload and track costs, repairs and expenses. Ability to track and be notified of equipment and employee certifications and inspections and when due. Versatility to enter assets and commodities in ways that work for us.

Cons: Can not edit or delete entries in services once entered. Have talked to Tech support about that, it's a fact. Cannot add columns in transfers once go to transfer items, no description there, only alternate code so gets confusing what and how many when multiple items in list. Commodities in an asset group can not be numbered or identified individually. If put in notes, carries to all in that group. I.E., six foot ladder #20. No way to identify it is #20. And when someone enters a return date and it goes past, notification difficult to get off dashboard even after returned. Always have to transfer back to and back from for it to go away.

Overall: Able to track equipment and tool easier. Able to keep information and costs in one location.

Vendor Response

by Hilti on May 22, 2017

Hello Mark, thank you for the feedback. You will be happy to know our software developers are working on these topics. It is unfortunate you did not receive proper training upfront and have felt the need to learn on your own. We will reach out to you to offer an in-person training by one of our consultants. Thank you for the opportunity to work with you.

OnTrack makes a daunting task much more manageable but there's definitely room for improvement.

May 16, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It works well as a tool tracking mechanism. It creates transparency and clarity for managers.
There are plenty of fields to enter specific details. Transferring tools is simple.

Cons: It doesn't export well to excel. I can't find an easy way to look at tool usage by job. The value fields per tool could be better explained. Overall it's a product in need of more development.

Overall: Improved tracking of company assets.

Vendor Response

by Hilti on May 22, 2017

Hello Cliff, we appreciate your feedback and it is great to know we make a daunting task much more manageable. We will have one of our support team members reach out to you do explain the value fields. Thank you for the opportunity to work with you.

It is a much more user friendly interface than our previous product

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Web Based and it is easy for field users to learn. It is easy to add assets and transfer. Like being able to go to a locaiton and see each tool

Cons: Reporting could be better. Some pre-defined reports and ability to save report styles. Would also be nice to have the ability to group assets under one scancode and transfer those as a "kit"

Vendor Response

by Hilti on May 22, 2017

Hello Jason, thank you for taking the time to provide your feedback. We are glad to hear ON!Track is more user friendly that your previous product. We will take your feedback and continue to make improvements to the system. Thank you for the opportunity to work with you.

System is easy to use and customer service is always helpful when there are questions.

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have the ability to easily track consumable use to specific jobs and capture these costs. Able to know where assets such as tools are located and assign responsibility. I like having the reports to know what is in inventory at any given time.

Cons: I don't like that in order to adjust a quantity I have to delete the location and add it again it would be nice to just adjust the quantity. Also I'm not able to add cost of an item except when I am restocking I would like to be able to go into an item assign cost.

Overall: Ability to better track assets and know where our consumables are being used.

Vendor Response

by Hilti on May 22, 2017

Kelly, we appreciate you taking the time to provide feedback. We will share this with our development team. It is great to hear our customer service team is a valuable resource to you. Thank you for the opportunity to work with you.

Takes all of the guess work out of were all of our tools and equipment are at at all times!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate and add assets and transfers for employees etc. It takes all of the guess work out of what we have and where it is at.

Overall: Keeping track of our ever revolving inventory of assets!

Vendor Response

by Hilti on May 22, 2017

Hello David, we appreciate you taking the time to share your experience. We love that ON!Track "takes all the guess work out", perhaps this could be a new slogan! Thank you for the opportunity to work with you.

On Track system is very nice

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The app is easy to use, we like the ability to use mobile on phone or via computer in the office.

Cons: some additional customization aspects would be nice. A default for repeated steps, i.e. adding a location would be nice.

Overall: Asset management is wonderful , we have not fully implemented for inventory.

Vendor Response

by Hilti on May 22, 2017

Hello Elizabeth, we appreciate your feedback and will share it with our developers. It is nice to know the mobile apps is a valuable resource to you. Thank you for the opportunity to work with you.

Completely flawless

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of the program. Access to the site and how easy it is to track everything. No more wasted time looking for tools

Vendor Response

by Hilti on May 22, 2017

Hello Justin, we appreciate you taking the time to share you experience. We are glad we are able to help reduce/eliminate your wasted time. If anything changes in the long-run, please do not hesitate to reach out to us.

This product works well for us

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can transfer tools in the field. I also like that you can put the manuals with the tool so that the field can see it.

Cons: I wish you could request tools via the app. I wasn't a fan of the mandatory implementation and consultation charges.

Overall: Tool tracking

Vendor Response

by Hilti on May 22, 2017

Hello Robert, we appreciate you taking the time to share your feedback. It is great to hear that you are using the function to upload documents such as tool manuals to the system for your employees to reference. The consultation and implementation are key moments in the change management process and we want to be a part of the process to supervise quality, as it can make or break the software adoption. We hope you still found value in this support. Thank you for the opportunity to partner with you.

The setup went Great. The customer support was amazing.

May 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I can track my assests where ever they are and keep track of what consumables are being used on each job

Cons: I don't like that my supervisors can't place an order through the system, or that the description doesn't show up on the dashboard for the items that stock is low

Vendor Response

by Hilti on May 22, 2017

Hello Michael, we appreciate you feedback and will share it with our development team. It is wonderful to hear you enjoyed the experience with one of our consultants and the implementation team. Thank you for the opportunity to work with you.

QUICK/EASY

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I ENJOY TRACKING AND KNOWING WHERE ALL MY HILTI AND EQUIPMENT IS AT ALL TIMES. IT IS EASY TO TRANSFER BETWEEN JOBSITES AS WELL

Cons: THE APP ON THE PHONE AND SOFTWARE IS SLOWER THAN I LIKE. ALSO, A CON IS THE SOFTWARE ON THE WEB IS SLOWER TO UPDATE AT TIMES.

Vendor Response

by Hilti on May 22, 2017

Hello Amber, thank you for taking the time to share your feedback. The system may run slower when there is a weak internet or WiFi signal. Our back office team may also have tricks to clear out your phone to increase it's operating time. Please reach out to them if you have any questions: hnaontrack@hilti.com or 1-866-879-4578. Thank you for the opportunity to work with you.

It works great, and has many features that are helping the company

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keep track of tool and getting an inventory count on consumables. I am able to print out reports of consumables and charge them to a job at the end of the month. This helps for Profitability reports and restocking when needed.

Cons: I wish the phone app had the diversity of the computer, I am not always at the office therefor it would allow me to use the software more often, at the time when its needed, on the road or even at home.

Overall: Accuracy, and it helps track our tools.

Vendor Response

by Hilti on May 22, 2017

Hello Maxime, we appreciate your feedback. The phone app is definitely not as robust as the computer dashboard version. We will continue to look at ways to add important features to the phone app to further enhance your experience. Thank you for the opportunity to work with you.

OnTrack! has become a valuable tool that our company uses on a daily basis!

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the UI and ease of use the most. It gives us a great tool in keeping track of company property. Not just how much but where it is as well. It has helped us deplete excess inventory in our warehouse and for the first time we were able to close out a project and have every tool that went out when the job was mobilized come back!

Cons: Implementing OnTrack! was more expensive than anticipated and took much more time than planned on.

Overall: Being able to track our assets as well as our consumables. It gave us the ability to hold our ever growing field team accountable to the tools that were put in their care.

Vendor Response

by Hilti on May 22, 2017

Hello Mike, thank you for taking the time to submit a review. The consultation and implementation phases are key in the change management process and we want to be a part of the process to supervise quality, as it can make or break the software adoption. We hope you still found value in this support. It is fantastic to hear that you closed up a job and have everything come back. Thank you for the opportunity to work with you.

Makes tracking my equipment quicker and more functional.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I can quickly view any job's inventory and with greater accuracy then before. I can print reports for foreman and trucking.

Cons: Doesn't work so great when internet access onsite is a problem. Without a hot spot we cant use it at the jobs.

Overall: Individual scan codes for each tool. A more accurate tracking of all equipment. Job specific reports that can be edited in excel versions.

Vendor Response

by Hilti on May 22, 2017

Hello Robyn, thank you for taking the time to share your experience.

Software is too rigid.

May 16, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to track down tools without wasting everyone's time. Quick and easy lookups for employees and tools.

Cons: Strict funtions. I don't want to have to transfer a tool twice because i forgot to transfer it back. Also, I don't want to have to assign a site manager to a project when i upload the job list. We often don't have a site manager until the day before a job starts. Therefore maintaining an active job list with your requirements is a real pain.

Overall: Locating tools quickly

Vendor Response

by Hilti on May 22, 2017

Hello Drew, we appreciate your feedback and will share this with our development team. It is great to hear the system saves you time tracking tools and provides you with quick and easy search capabilities. Thank you for the opportunity to work with you.

Recently set up Hilti On Track and have been using for a couple months

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mobile usage, employees are fairly adept at the user friendly software, and OnTrack support is knowledgeable.

Cons: Employee training records NEED to have an upload spot for their certifications. Also during implementation there needs to be better control over the contractors who assist with data entry, majority of time since has been cleaning up improperly entered information.

Overall: Ability to track tool usage and records

Vendor Response

by Hilti on May 22, 2017

Hello Layne, we appreciate your feedback. Adding attachments for certifications is currently underdevelopment. It is unfortunate that the data entry was not completed properly and we want to work with you to remedy this. One of our support team members will reach out to you to devise a solution.

Very informative, and helpful

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Reports, The Tracking, the customer support team, the ability to list job sites as locations, makes termination of employee easier.

Overall: Easier Tracking, reports, etc.

Vendor Response

by Hilti on May 22, 2017

Hello Chelsea, thank you for taking the time to submit a review. We will reach out to you to discuss additional training options to increase your understanding of the system. Thank you for the opportunity to work with you.

I have had very good luck using ON!Track. It meets my needs.

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ability to capture photographs and calibration documents and attach them directly to a tool.

Cons: It is just a little hard to navigate when looking for a tool without the tracking number. Also, I would like to start adding personnel qualifications.

Overall: I have a good inventory that can be changed by individual users. Also, the idea that a tool must be sent and received in order to move it between employees adds to the reliability of the data.

Vendor Response

by Hilti on May 22, 2017

Hello Paul, we appreciate you taking the time to share your feedback. One of our team members will reach out to you to see if they can help navigate through the tool look up process, and share best practices when is come to personnel qualifications. Thank you for the opportunity to work with you.

From Discovery to Planning and Purchasing to Implementation Hilti's performance is second to none.

May 10, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of tracking, transferring assets and notifications to reorder consumables. Cloud Based is also a plus.

Cons: On Track Could be more user friendly. And it would be nice if we could re-order materials through the On Track software.

Overall: Knowing who is responsible for tools and where they are. Transferring tools between job sites is a snap. And notifications on reordering consumables such as shots and pins is also a huge plus. We also are able to track service dates and oil changes on company trucks too!

Vendor Response

by Hilti on May 11, 2017

Hello Christopher, thank you for taking the time to share your ON!Track experience and for recognizing the support we provide. You will be happy to know our software development team is reviewing integrated purchasing options for Hilti products, as well as non-Hilti assets managed in the system. Our PROS support team is happy to take any additional user feedback you have, so please continue to share with us. The support team can be reached at hnaontrack@hilti.com or 1-866-879-4578.