Netchex

Netchex


4.5 / 5
78 reviews

Who Uses This Software?

Netchex works with companies in all 50 states and across a variety of industries. The system can be customized to empower employers with as few as 2 and as many as 10,000 employees.


Average Ratings

78 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Netchex
  • netchexonline.com/
  • Founded 2003
  • United States

About Netchex

A single-source, cloud based system that helps employers manage the employee lifecycle from recruitment to retirement.


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Netchex Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

Netchex Reviews Recently Reviewed!


The customer support team is friendly and prompt. Netchex has been a great asset for our department.

Oct 06, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software has been utilized at my previous company, as well as where I am currently employed and it has been an overall great experience. This software has allowed us to automate processes across all of our locations and begin laying the foundation to implement a uniform system for our company as a whole.

Cons: One of the things I like the least is the amount of times the site gets overloaded with users and stops working, or will kick me out while actively working on something. I have been kicked out while hiring a new employee, and even while processing payroll. That is certainly the most frustrating thing about this software.

Overall: This software has allowed our company to automate several tasks that were previously done on paper and required more manual labor. This software has also created more time for the employees in our department to focus their time and efforts on other areas that have increased our productivity.

Netchex is a great product to use for payroll and HR compliance and reporting

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The system is easy to use and navigate. I have had excellent and professional customer service with the Netchex staff. The NetCommunity and Support services are a great way to get answers quickly. It is a great product for our purposes and company size. We could be more efficient if we used all of the products and services we currently have. I am gradually working on updating the system with information to better fit our company needs for tracking information and for reporting.

Overall: It is a easy product to use and navigate. I guess if I had one issue is that we are not able to go back into the system to change termination reasons. We have to rehire and then re-terminate the employee which actually is an issues when pulling reports. If they could correct this and allow us to make the corrections without having to rehire, that would be beneficial and make a better and cleaner report.

The ease of use with Netchex was apparent from the beginning!

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: From an Administrator stand point, Netchex works well and was easy to pick up! From the side of the End User, I think this product is fabulous!! The security enhancements added recently have given me a sense of security that was questioned before. I love the fact that I am able to access my check stubs, W-2's and other information I haven't been able to access with previous employers. While I know there are many companies out there that offer this type of service, the support with Netchex has been impeccable!! The product overall has served us well and we look forward to continuing to grow with Netchex into the future!

Overall: There are things that presented challenges early on that have been changed and simplified over time. I am sure there is room for expansion and growth but, the team at Netchex seems to work diligently to stay at top of the game!!

my overall experience with Netchex its great.

Nov 16, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: i like that it's easy to navigate the software and that it's web based I can put the application up on my phone or tablet. I can work from anywhere in the country.

Cons: What i like lease about this Software is the reporting. The reporting should give you more options to work with you should be able to create the reports use information to reference and cross reference things. I just need the reporting to be more advance reporting system.

Overall: the benefits I get from this software are the following: easily to navigate, easy post jobs internally, easy to add benefit information, easy to look as time and attendance issues. etc...

The customer support is always extremely helpful and friendly.

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: The help features are easy to access. The warning reminders about payroll holidays help too! Entering new employee information is very streamlines and easy to follow. Managing employee accounts has gotten easier through the self service modules.

Cons: Creating reports in publisher do not always come out the way I would like them to. There are often times 401K reports that I need in a certain format but I can not create that format in Publisher which means I have to export to excel and then manipulate the report to the desired format. This can be time consuming.

Very supportive staff even with the "little" things.

Oct 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Pro: Can centralize a lot of the needs our company has. You can place all of employees forms and information in one place. You can smoothly transfer new hires into the system and even move them from one location to the next easily.

Cons: Con: Don't always have the luxury of being creative with some forms. When building the forms in the system for new applicants you are unable to be creative with the forms. Which can be a con. They do have pre-set options which makes decisions process easier but not always what you have built in your mind. They are great about working with you and building that across the seperate companies and they are easy to use for a new hire.

Lacking in honest sales staff and transparency on lack of upgrades to growing companies.

Jul 11, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: We are a small company experiencing experiential growth. Although Netchex support has been friendly, we find it disappointing that the sales representative made false representations of the contract termination fees and a hidden "auto renewal" feature. Prior to leaving Netchex we inquired about upgrades and additional support we could tap into, however Netchex turned out to be a basic software company that truly lacks knowledge of payroll and Human Resource management skills essential to marry this software properly to its clients. It was only after termination of their services (after 1 year contact was up) that Netchex is now trying to backdoor our company with early termination fees that were expressly voided by our sales representative upfront. We now use a company that stands behind their products & services with a NO CONTRACT options for 100% satisfaction guaranteed.

Pros: Very cost effective if you have a HR department and tech savvy staff. Friendly customer service support.

Cons: 1. Dishonest sales staff about contract termination fees. Watch out for "auto renewal" of contract. 2. Customer support was not able to resolve issues immediately or answer simple questions without creating a "ticket". Normal turn around for ticket resolution was 4 to 7 days. Once when we inquired about Insurance support we were notified it would be 2 weeks before someone would reach out. 3. Security upgrades during our contract 2017-2018 that failed to meet the deadline advertised to clients. 4. When inquiring about upgrades for our growing company, none could be offered. Lacks upgrade & tailored support options.

Easily used and understood by any employee

Mar 07, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's nice to be able to check your hours and also if you're in management to see what your team is doing daily. Also nice to have easy access to your I-9 and other important info

Cons: It's only as useful as your team lets it be. You need to have people who actively update it and use it correctly to see the best functionality from it

Overall: Great for seeing our team and how their over time or daily hours are coming in.

Ease of use and having all feature in one system is great!

Oct 09, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Netchex is a all in one system, time and attendance, payroll and reporting. Able to access in multiple locations if need be. Love that it is cloud based.

Cons: Would like more features that can be tuned to each company. And reporting structure, more features. I would like to be able to change some of the attendance reporting. More graphing capabilities.

Overall: Saves time with it all in one system.

Awesome Support

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Our client support team is great! They're helpful and responsive. The onboarding process has been amazing in that it automated how we bring people into our company. The experience has been a significant improvement from how we used to do it. Love having all new hire paperwork completed electronically!

Cons: Updates and rollouts have not gone very well or been communicated well this year. Also, effective dates in the system mean nothing when it comes to payroll -- they're not tied to when deductions go into effect.

Great customer service and very user friendly system

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Netchex is a very user friendly system. It enables me to do everything I need to do in one system. There are a lot of tasks that are automated and this gives me to time to work on other things. Customer service is very friendly and responsive.

Cons: There honestly isn't anything that I don't like about Netchex. It has been a wonderful system for our company.

Easy to work with!

Dec 03, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Netchex is pretty easy to navigate. The staff is very easy to work with and prompt with responses. They listen to our suggestions on how to improve to make things more user friendly. We have really enjoyed using Netchex for several years!!

Cons: Some operations could be more efficient; however, the development team listens to suggestions and adapts if possible.

My experience with this software has been a great one. Awesome to be exact.

Oct 13, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that it is user friendly. By using this software my everyday workload has become more efficient.

Cons: What I like least about this software is that there is not more educational videos and instructions. Other than that I really love this software.

Overall: The benefits that we get from this software is amazing. We can get more work done in less time.

Top Notch Service!

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality and having an all in one platform! I like having the ability to not only run payroll but also turn around and post a job and having an applicant tracking system.

Cons: Sales Reps have changed and I have not heard from anyone since rep left but having other reps makes the world of difference. They always take care of me needs or concerns!

NetChex processes payroll without error every time. They are rapidly upgrading the user experience.

Oct 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.

Cons: The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.

Overall: Efficient, effective payroll processing.

Capterra loader

Awesome overall Experience

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their Customer Service and Support is the best I have seen both in knowledge and friendliness.

Their product is super easy to use.

Cons: If I had to come up with a con, their custom reports could be a little more user friendly. The good news is, that if you cant make your custom report do what you want, Customer Support will.

Overall: It makes my life easy!

Pretty user friendly

Oct 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The overall system is user Friendly. The customer service and helpdesk team is very responsive, friendly and helpful.

Cons: The reporting capability needs to be more flexible. I need more detailed clock in reports, more detailed time off reports, but with specific criteria that does not exist currently.

Overall: Ease of use for the staff members

Payroll rolls smoothly along

Oct 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are lots of components in one package. Customer Services is very helpful. Ease of use is helpful on the administrative end, as well as the user end.

Cons: Some components are difficult to work and training provided is sometimes not very helpful and has to be self taught

Overall: Payroll, Benefits and ACA reporting all in one software

I WOULD BE HAPPY TO RECOMMEND TO OTHER CLIENTS AND HAVE.

Oct 09, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the fact you can move around pretty easy, I also like the fact the garnishment and other payments are made and sent during the processing of payroll.

Cons: I wish that the Holiday pay would populate but because of our different levels it can not be done. I also wish all the reports could be exported in excel also.

We get All Star products and service for a negligible fee. We will never change payroll companies.

Oct 06, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Netchex provides so many solutions to common problems for small businesses. If you need it chances are they have thought about it and perfected it. The best part though, is the customer service. You always get the answers you need when you need them. You can ALWAYS get someone on the phone to help.

Using the Netchex products my company uses allows us to free up time to work on our goals.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the reports the most and ease of use for our employees second. I would not be able to most of the critical aspects of my job without the reports that are both easy to create and easy to read.

Cons: I wish that there were more ability for us to create customized text alerts to employees about various things.

Seamless HR resource and database

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely user friendly, everything in one place, able to customize views, permissions, reports, etc

Cons: Updates usually have glitches which require additional time to fix and roll out and it is web based so no internet means to access (the cons are so minor that they shouldn't even be mentioned)

Netchex is awesome!

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Everything payroll, benefits, form filing can be handled in one place. I can print reports for reconciliation of benefits billing.

Cons: The Microsoft Azure clocking software they tried to force on companies that caused more work/damage for HR professionals. The double screen to sign in now.

Netchex keeps Payroll Easy

Jun 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall a great payroll company.

Pros: I was very new to payroll and learning with Netchex made me feel very at ease. All payroll needs are available and reporting is right at my fingertips.

Cons: Scheduler has been in need of improvement for some time now. The mobile app also could use some upgrading.

Netchex

Aug 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is very user friendly. Hiring new hires is self explanatory.

Cons: Slow downs and web pages not loading correctly.

Overall: We have been able to move our clients up to date with NetRecruiter and NetGuide. This has helped the stores in overall recruiting process. This has helped them stay current with forms etc. with NetGuide.

Netchex is great overall. There are lots of resources in all aspects of payroll and human resources.

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team.

Cons: What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software.

Overall: All I need is internet access to be able to access any employee information and/or documents, from anywhere!

Capterra loader

Netchex is always eager to help me with any question that I have. They are so knowledgeable.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The website is very easy to use. It is pretty self explanatory on each screen. The payroll module is easy to learn and the reports are plentiful.

Overall: We use this for benefits and payroll. It works perfect for us.

I even had one of the service reps call me on a Saturday to answer my question because I was at work and needed help.

NetChex has a lot to offer. Easy use of software. GREAT Customer Service.

Oct 09, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability for employees to have everything on one system...Time and attendance, Payroll and Benefits.

Cons: Occassionally, I have run into a problem with how something is being done, the response I received, "the software can not do that" or "that is not how this works" . Then I am directed to the ideas field to input my suggestion, WHICH I don't receive a response for or don't see where any of the other users ideas are being used or being worked on.

Implementation for our company did not run as smoothly as I would have liked to have seen.

Overall: Merging all three HR needs into one source (Payroll, Benefits and Time/Attendance).

It takes too many steps to see a report. I can't figure out how to see reports on my iphone

Oct 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to enter payroll and new employee info. I like the publisher feature where I can customize reports and export them to excel.

Cons: Too many steps to see a report and I can't figure out how to see reports on my iphone, specifically a General Ledger transaction report

Cloud-based payroll solution with excellent customer service support

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Netchex has a very responsive customer service team. In fact, up until just a couple months ago, a real person even answered the phone when you called the main number. Payroll is cloud-based, with real-time updates, and lots of reporting, including self-customizing reports, to help with everything that goes with payroll.

Cons: The onboarding and recruiting/hiring features haven't worked for our business - they weren't a good fit for the volatility of the industry we're in. This was disappointing, as that was one of the reasons we chose Netchex.

Overall: Cost-savings

Faster turn around on payroll than with our previous provider

Love Netchex!!

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: User friendly, intuitive and easy to train personnel. The customer support is genuine, I love speaking to people who really want to help.

Cons: Screens blink between fields. After entering some information you have to wait for the screen to reset to continue.

Great.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use; You do not need to be a payroll expert to prepare payroll; Customer support is very responsive;

Cons: Cannot think of anything except custom reporting could be a little more user friendly for people without heavy IT experience

Very easy to use and the support is great to help you when you have questions.

Oct 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is very easy to use. Online documentation is a big help when you are not sure how a function works. The support team is very good to respond to your questions in a very timely manner when you have questions.

Customer service & support has declined in the last few years.

Oct 06, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Since I've been using it for a while, it is familiar and comfortable. Not hard to learn for my assistant.

Cons: Search for help features is not good; the user has to scroll through documents to look for the subject.

Easy to use for payroll processing.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: BEST customer service ever! Every question and issue has been addressed quickly and accurately, and the customer service people are very patient and friendly.

Easy to export GL entries to Quickbooks.

Cons: I'd like to be able to save a report, then use it later as the basis for another report, but not replace the first one. Also when people leave, knowing how to set up all the deductions so that everything is calculated correctly for the final paycheck (especially accruals and 401K contributions) is not easy.

Netchex is a very easy payroll software to use. The staff is very friendly and helpful.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is very user friendly and easy to navigate through. I like that there is a process that keeps track of any changes in the system and who made those changes. The ease of having someone help you through all the payroll questions and tax issues.

Cons: One thing is the reports are not as user friendly as i would like. The second is, i would like it if we could tap on an employees name in the grid and it would take you to their employee file. Anytime a change needs to be made i need to get out of the grid and make the change.

I have worked in netchex for a few years now and It is very user friendly, and customer service

Oct 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IT is easy to work in sometimes I can just figure out what to do prior to having to call the customer service dept to help me with questions that I may have

The Best Customer Support Ever

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Out of the 3 payroll applications I have used in the last 7 years, this one by far is the most user friendly and has the absolutely best customer service.

Cons: My only wish or concern is that the payroll itself does not currently automatically transfer to our DMS but that will be changed very soon!!!

Phenomenal

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything. There is not one thing negative that I can say about the software. It is very user friendly! I'm always telling my HR Networking Group about Netchex in hopes that they would reach out to a sales person at Netchex to inquire about the products they offer.

Overall: Simplicity of the use of the software!

Capterra loader

Great Company!

Oct 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Netchex Online is beyond easy to navigate. As someone just getting started in the HR world, Netchex has been my life saver! Their customer service has been nothing short of amazing, I call them on average about once per week. They never fail to have an answer for me, even if they have to dig to find what I'm looking for! I never have to wait any longer than a few hours to get what I need!

Overall: Learning about HR, great customer service, ease of use

Netchex is always available to answer to questions and concerns.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is user friendly, easy to import payroll hours for our employees, able to run a variety of reports.

Overall: I always receive great customer service.

Great robust product

Dec 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Time and attendance works very well. As a result, payroll runs smoothly (and everyone loves getting paid on time!)

Cons: The Report Publisher is difficult to use. It takes several attempts to get the data I want, and then I usually have to put in in Excel to extract the key pieces.

Capterra loader

Easy to use. Intuitively built. Help links easy to find.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is logical, making it very easy to move through and complete tasks quickly. It you hit a snag, the help links are at your finger tips and written in a straight forward complete manner.

Cons: Learning to remember the printed reports show up at the bottom of the monitor screen as an icon instead of auto populating.

Overall: It makes the portion of my responsibilities dealing with payroll and HR seamless and removes the pressure of remembering ever detail. Absolutely decreases my stress level.

VERY USER FRIENDLY.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: KEEPS ALL EMPLOYEE INFO IN ONE PLACE, ALLOWS YOU TO TASK EMPLOYEES,

& ALLOWS YOU TO PREPARE AND CHANGE PAYROLL INFO FAST.

Cons: DOES NOT WORK FOR SCALED SALARIES, UPLOAD OF EMPLOYEE FORMS AND DOCUMENTS ARE NOT ALWAYS EASY FOR EMPLOYEES TO ADD.

I use Netchex for payroll process.

Oct 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and maneuver. Payroll entry is user friendly. Help function is easy to follow and use.

Cons: Some functionality could be better. Not much to dislike, customer service is always very responsive with any questions or concerns.

Amazing, Best system I have worked with.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how detailed it is & easy to work with & great customer service when you call support. We also love being able to view timecards & what you make per day.

Cons: No complaints yet. Only one I can think of is issues logging in sometimes for my employees but other than that good!!

Overall: Easy access to paystubs & W2's. Great way to request time off & have schedules on hand at all time since you can check it from your phone.

Saving 80% with more features!

Jun 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It takes a little getting used to if you are a small business coming from the ADP/Paychex world. Phone support is not the same; you do not call in and hold. Instead, you submit a case and they call you back. Great training videos and step by step guidance so you can learn how to do the work on your own, which is a time saver. Great product for those who do not need handholding and are comfortable entering a payroll on their own. I would not reccomend for someone who calls their payroll in.

Pros: LOTS of features. More robust tracking than ADP for things like start dates, performance reviews, and vacation accruals. Also, can I repeat, I'm saving 80%!!

Cons: We had a bad experience during implementation. It was a bad rep. The VP stepped in to save the day and get our first payroll processed (the data was migrated).

Great staff!

Oct 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: reporting, no more paper regarding employee files and PTO tracker, love the online applications. everything is more streamlined.

Cons: scheduler and general ledger needs to be improved. both are complicated. scheduler needs to be updated every few weeks. very annoying. general ledger is complicated when we have a different account for individuals and not departments.

Easy to Use

Dec 11, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Netchex is very easy to use for both managers and employees. I like the freedom the employees have to change their information or set up their account the way they choose.

Cons: I would like to go back in and make changes or be able to "undo" something like a termination - to change the information - without affecting the reporting.

My overall experience is with NetChex is positive.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: NetChex is very user friendly and easy to navigate. The one thing I like most about NetChex is the reports I can generate - I am able to custom build all my reports with only the information I need - I can have as much or as little information on every report.

Cons: I don't like the fact that we as administrators can no longer reset employees passwords from the self-service menu.

I find it fairly easy to use. Some items you can someone see its put pieced together

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Employee Self Service which includes Time clock that syncs to the payroll. I like the fact that employees can always access their pay history.

Cons: When payroll processing and while using Time and Attendance is a little buggy and a few too many steps.

Overall: Saves times of time while process payroll along with tax info

easy to learn - customer support always to show me how to do something I do not know how to ddo

Oct 06, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use

was easy to learn for most of the employees

I do not have to do the tax reporting anymore

Cons: hard to find reports that I was used to running

have to put notes or comments on things that I did not do before

Overall: frees up some of my time to do other things instead of figuring hours and paying taxes

I have been a Netchex user for about 15 years and am very pleased with the product.

Oct 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for simplified payroll purposes is the best feature. Customer support is always amazing, very courteous and knowledgeable. The value for the money is better then all the rest products on the market.

Overall: Ease of Use and consolidated reporting are the best features of this product. Next is customer service is outstanding.

Software is pretty intuitive; customer service is outstanding!

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. There are a lot of explanations and instructions, if you need them. If you get stuck, they have the best customer service. I have my own customer service rep that I have built a relationship with. Gabby is always quick and accurate in her responses. Simply outstanding!

Change for the Better!!

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I love most about the software is the NetHelp and training functions. Before you call customer service you can try to figure out the solution on your own which is definitely the most memorable method of learning in my opinion.

Cons: What I like least about this software is the initial wizard to manually onboard employees as well as the link that we send the employees to get into the system. The wizard isn't comprehensive enough and should prompt adding their accrual plan as well as their direct deposit. The initial email that it sends employees expires in 24 hours and so I am consistently having to resend it.

It's so easy to use that I very seldom have to call customer service

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very easy to use, very seldom do I call customer service, but they are there to help and usually have my problem solved promptly

Cons: I wish there were a users manual that would have basic problems covered. I know you can go online but I don't find that as user friendly

Capterra loader

So easy to use!

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface looks terrific! The choices are intuitive and the screen is clean and GUI appealing to the employee.

Cons: There are limit to the tailoring. Like you can't have multiple new hire waiting periods. Several of our clients need small adjustments that turn into a big deal.

Netchex

Nov 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Netchex is fast and responsive. It's fairly simple to use.

Cons: The time clocks that interface with the software have quite a lot of issues. It would be great if the system had more reporting options.

Overall: Netchex is an adequate solution for online payroll.

Great Product

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been with Netchex for many years the software is very easy to use, I have recommended Netchex to many of my colleagues.

Customer support has always been very helpful with any issues I have had.

Overall: Fast and easy payroll processing

Great experience after initial set up

Oct 05, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. Also, a large variety of reports are available and useful in payroll and time keeping.

Cons: Too many steps when you process payroll. I think some could be eliminated.

Several steps involved in finding certain reports.

Being a novice I needed help to understand the world of salaries

Oct 09, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way the software answers to my questions by highlighting where to go and indicating what to do one step at a time

Easy, once you understand the shortcuts

Cons: The technical vocabulary ... it may need a lexicon over each specific word that appears whenever selected and needed. (Helping people new in business)

Overall: Doing all the job for me and peace of mind when it comes to pay taxes!

Overall, this has been a good software for us!

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy to access reports. Love that each employee has access to their profile and can easily view check stubs and demographic information. Easy to add various levels of access for managers/supervisors.

Cons: PTO/Accrual system could use some enhancements; would love more parameters for each report so we can drill down further.

Effective

Oct 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is very user friendly with drop down menus. It has been very easy for our employees to navigate around in the tabs and to understand the set up.

Cons: The one feature that is a little uncomfortable to me is when I mass add hours, under the Earning Menu, I would like to add one lump sum of hours for an entire week instead of only being able to add one 8 hour sum which populates for the days in the chosen range of dates

Overall: Great customer service, easy to navigate, user friendly.

Great customer service! Kaitlyn Villars IS the Netchex gold standard.

Oct 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface for payroll is user friendly.

I think the set up for employee information is useful and easy to use.

It has all the information I need for quick look up of each employee.

Cons: We would like a system that can capture all the hours employees put in without changing their salary. So if they get paid a pay period, no matter if they worked 80 to 120 the rate would stay the same.

Overall: Payroll is easy to input, reports are helpful, and quick look up of employee information is helpful.

Netchex for HR and Payroll

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: USER FRIENDLY! CAN NOT say that enough. Customer service is quick, helpful and friendly. Very customizable.

Cons: None! I honestly do not have a complaint. But if I HAVE to pick something I would say, I am not 100% sure on who I am to contact with an issue. I call in to the main number they look up our company code and get me someone.. not sure if that is the way I am susspose to do it or not. But I still always get someone helpful and get my answers.

Overall a good experience with a lot of functionality and value for the price

Dec 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Amount of features, functionality, value for price, good support, customizable, does everything we need

Cons: Some features do not quite work right for our organization, lack of response and updates to ideas, items being worked on for future updates etc.

Great customer service team

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Netchex customer support team is always responsive and friendly. We moved to Netchex after Hurricane Katrina and have not had any issues with payroll getting done. We were able to automate most of the tasks making it easier and saving a ton of time when processing payroll.

Cons: Our company has several varying payroll amounts, which causes us to have to call to switch between small and large payroll funding.

It's great once you learn the system.

Oct 06, 2017
5/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Quick to use and customer service is really great. I always get help immediately and everyone is always polite!

Cons: It's not very intuitive. It's hard to figure out what to do, but I guess that's where customer service comes into play

NC sets the standard for outstanding customer service / support!!

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, employee participation, IMMEDIATE , LIVE customer support, any detail or report we could ever need, navigating around the incredible amount of options...the entire program is extremely well thought out and very user friendly. Our account rep, should be a manager / trainer...she is outstanding and does an incredible job of representing what NC means to us

Was promised things that never happend

Aug 21, 2018
3/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It was easy to use for the administrator and when I called for support the wait times were minimal.

Cons: The UX was very outdated and not user friendly for our employees.

Overall: Is a good platform if all you want to do is run payroll and if you are a single state employer. I didn't get all of the help that I needed from support which is why we ended up cancelling with them.

Awesome Customer Service

Oct 23, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is very easy to use-- very intuitive-- Payroll with another company took all day-- Netchex has helped cut that time to 1 hour

Overall: Time saving- both in completing payroll and in reports

I constantly have to manually enter information that I feel should be automated.

Oct 09, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Support team responds quickly, making changes in employee profiles is fairly easy to do, variety of Netguide tasks available

Cons: Instructions are out of date, lack of future dating actions, no ability to make company changes across all employee profiles at one time, since the update a lot of admin reports and controls are no longer available, no ability to customize on-boarding to collect specific information our organizations needs.

We are new to Netchex and other than a few minor "would love if" of the features I love this system.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very user friendly and the flow of information between payroll/HR/benefits is seamless.

Cons: Reporting and sort functionality is a little antiquated. I would love to see more sorting options in Time and Attendance.

Frustrating

Dec 06, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Website is easy to use and navigate, integration with M3 Time Management, lots of reports are available

Cons: Implementation is time consuming on administrator, after 2 months we are still not completely set up so I'm disappointed that the change to Netchex takes so long, NetBenefits is a nightmare. I was not aware that our company would have to do so much work just to change to a new payroll processing company. That has never been my experience before. It was always set up for us after expressing features and settings that we wanted. With Netchex, we as the client, have to do most of the work.

Netchex

Dec 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: I like that all payroll info is accessible there including w2s

Cons: Its difficult to navigate the quick keys aren't even simple

Overall: My overall experience is fine

My experience has been nothing short of wonderful.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of the application and the ability to move between screens is great. The customer service team assembled

Top quality program and wonderfully supportive people to back it up!

Oct 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use for payroll and the customer service is excellent!! I've learned so much by using this software, and it has helped me improve my work life a lot!

Cons: It is a little complicated but only on some parts. The scheduling is hard to learn. I have yet to master this part.

Netchex for payroll

Apr 17, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: My company used Netflex as its payroll company for over a year. Their website is easy to access and documents are easily located.

Cons: I don't have confidence that Netchex knows the ins and outs of tax issues for every state and locality.