--- title: "Netchex Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Netchex the right Human Resources solution for you? Explore 165 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162115/Netchex/reviews/" page_type: "reviews" language: "en" --- Netchex 4.5 (165) [View alternatives](https://www.capterra.com/p/162115/Netchex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Netchex Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews YB Yuri B EmployeeHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The Pros of Netchex is that you can use this for time keeping and to see how many hours you worked and paystubs.“ March 16, 2026 ME Mary E Team LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Incredibly slow load times for all pages, often timing out and requiring logging out and back in; issues with time clock-not set up to handle 24 hr shifts-no flexibility in it at all, often created random missing punches when making edits.“ July 24, 2025 BB Bayardo B CFOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Moreover, the system is highly customizable to suit the specific needs of our business. Whether it's setting up different pay schedules, defining various deductions, or incorporating specific compliance requirements, Netchex can accommodate it all.“ March 6, 2024 ME Mary E Team LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Issues with pages loading or showing "no employees;" Does not track accrual of PTO.“ July 24, 2025 BB Bayardo B CFOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The system provides comprehensive reports on various aspects of payroll, allowing us to gain valuable insights into our workforce costs, compliance status, and more.“ March 6, 2024 ME Mary E Team LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Holiday pay does not show up on time cards at all-dont know why.“ July 24, 2025 AY Annie Y HR ManagerSemiconductors, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, intuitive interfaces that allow users to easily input and review payroll data, generate reports, and make adjustments contribute to a positive user experience.“ March 8, 2024 Callie F HR DirectorBanking, 51 - 200 employeesUsed the software for: 1-2 years. “Yes, they offer other "features", but know this is one of the most outdated systems I have ever used.“ February 6, 2025 ## Showing most helpful reviews Showing 1-25 of 165 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John N. Senior Director of Corporate Administration Used the software for: 2+ years ### "Awesome overall Experience" January 25, 2018 5.0 It makes my life easy! Pros Their Customer Service and Support is the best I have seen both in knowledge and friendliness. Their product is super easy to use. Cons If I had to come up with a con, their custom reports could be a little more user friendly. The good news is, that if you cant make your custom report do what you want, Customer Support will. Review Source MS Melissa S. Office Manager Consumer Services Used the software for: 2+ years ### "Best Tool for Businesses" March 6, 2024 5.0 Netchex combines everything you need and makes it seamless. I have had many companies offer us pricing to move to another provider and no one has ever gotten remotely close to the price we pay to Netchex. Pros I love the easy to use website and mobile app that Netchex offers. Anytime I have had a question, I can get in touch with someone right away to guide me. Cons The only issue I have had is remembering where to find some of the reports that I do not use that often. When that happens I can usually find the answer on the Help site. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Pricing and easy to use system. I also had more control of functions inside the Netchex system. Review Source SN Sally N. General Manager Hospitality Used the software for: 2+ years ### "Regret the Choice now" January 10, 2020 2.0 I have been with them for like 9 years now, and have explained above why I have been with them. I do not want to go thru the hassle and pain of transferring the enormous data over to a new software, waste of time, money, energy. But I might reach the end of my patience soon, and just move to another one. Pros Well, it is like any other payroll software. When I selected it about 9 years ago, I had other options, but their representative was very persistent and offered a good price. At that time, I used to travel often and was looking for a software where I could do my payroll online and this was one of the features offered, so I opted for it. Like I said there were options, and all the softwares I was looking at offered it, so it was a question of making a choice and I made it. Cons For about 8 years, we had the swipe clock, and there was definitely the issue of 'buddy punching', so we decided to do the biometric clock. Again, I had a couple of other options, but I am sure everyone is aware of how much time and energy goes into inputting data for all the employees. Only one of our companies has 100 employees and we have more than one. It is a laborious task, which I already went thru when I moved from another software to this one. It was a painful procedure, inputting socials, dates of birth, addresses, telephone numbers, exemptions and what have you. Having gone through it once, I wouldn't want to do it again, which is the only reason, I am hesitant to move to another company. Well my problems started when we moved to the biometric clock. Either they have not given us the right hardware, or I don't know. But almost every 2 weeks, I see the punches from the clock have not uploaded to the software. In the 8 years that I had the previous clock, it might have happened maybe 4 times, so an average of once in 2 years, that was ok right. But this is like once every 2 weeks, and I have informed them. they replaced the clock once, but the same thing is happening again, so maybe it is a software compatability. But if is frustrating. Wastes a lot of my time, and they don't seem to have an answer Reason for choosing Netchex The representative was persistent and used to visit my office often. Review Source MM Moser M. HR Manager Medical Practice Used the software for: 2+ years ### "Netchex saved us time and money" March 6, 2024 5.0 They have saved us time and money and my sanity. I used to have to process payroll manually and trying to figure out everyone's taxes was taxing, so this has literally saved me! Pros The ease of use and the helpfulness of all their representatives. I know I can call and get help if I don't understand something or need someone to walk me through a task. They also send these great HR questions and answers which has been helpful to not only myself, but my management team and the Webinars are very informative. Cons I don't think there is anything about Netchex I don't like. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Netchex local and more affordable, and the representatives were all very knowledgeable about their product. Review Source BB Bayardo B. CFO Medical Practice Used the software for: 2+ years ### "Streamlined and Efficient Payroll System: A Game Changer for Businesses" March 6, 2024 5.0 I must commend the exceptional customer support provided by the Netchex team. Whenever we encounter any issues or have questions about the system, their support staff are always prompt, courteous, and knowledgeable, ensuring that our concerns are addressed promptly. Pros Moreover, the system is highly customizable to suit the specific needs of our business. Whether it's setting up different pay schedules, defining various deductions, or incorporating specific compliance requirements, Netchex can accommodate it all. This flexibility ensures that our payroll processes align perfectly with our business objectives. Another aspect that sets Netchex apart is its robust reporting functionality. The system provides comprehensive reports on various aspects of payroll, allowing us to gain valuable insights into our workforce costs, compliance status, and more. These insights empower us to make informed decisions that drive business growth. Cons The user interface is incredibly intuitive, but there is a bit of a learning curve. Navigating through the system can be improved a bit for those with limited technical expertise. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Netchex I was familiar with the team at Netchex and their great customer service. Review Source CK Christopher K. HR Manager Airlines/Aviation Used the software for: 6-12 months ### "Netchex Nightmare" July 28, 2021 2.0 This has been one of the worst ATS programs I have used in my entire career. Pros While we have not had the most pleasant experience with NetChex; the payroll process is the best feature. It is super easy to use and easy to process payroll in minutes. Cons The tax department is horrible. We have submitted several tickets about missing state tax not being filed or paid, unemployment tax not being paid or filed, and last we have had to educate Netchex on how to pay these taxes. We have received several late fees, penalties, and notices because of Netchex. Last, every ticket is unprioritized; our tickets are open on average 5 weeks before they are fully resolved. Moreover, the talent acquisition system is horrible. The system doesn't tell you when a candidate applied for other jobs. The system doesn't generate reports that you can use to help manage the recruiting team or to increase efficiency. Moreover, when you call Netchex to get customized reports they say it isn't their system we have to contact another party to get answers and customized reports. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Netchex The sales guy \[SENSITIVE CONTENT\] sold us on the fact we would have one dedicated rep that would learn our company and be able to assist us with anything we needed. That simply wasn't true. Moreover, he promised the cost would be substantially lower than ADP without compromising the experience. This wasn't true either. Stay away from Netchex. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost savings Review Source SM Sandra M. Controller Automotive Used the software for: 2+ years ### "Payroll Service Provider" March 6, 2024 5.0 We are a very small business and we don't have all the features available because we don't need it. In general Netchex is a great payroll provider. I would recommend them to anyone looking for a payroll service. Pros I absolutely love their customer service. They are very professional, and very very friendly. They never act like you are a burden to them. Cons I wish they had a six month follow-up training session after implementation. There are always questions or issues that arise that that kind of follow-up would be a tremendous help. Switched from [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) We switched our DMS provider and because of the cost we chose Netchex Review Source NB Nazia B. Finance / HR Manager Hospital & Health Care Used the software for: 2+ years ### "Very Satisfied" September 11, 2019 5.0 Still exploring more as there is so much you can get from Netchex Pros Very user friendly and Awesome customer support Cons I don't think there is anything I can think of Reason for choosing Netchex great sales team support and knowledge with training. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) very frustrated with their service and support Review Source VR Verified Reviewer Director of Administrative Operations Utilities Used the software for: I used a free trial ### "Netchex is a breeze" September 21, 2020 5.0 I thoroughly enjoy using it. Pros It is super user friendly, customer service is always helpful and quick to respond. Cons I really currently do not have anything negative to say. Reason for choosing Netchex I have used it in the past and loved it. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) We left QB and were using 1099 and switched to w2 Review Source Breena B. Compliance analyst Consumer Services Used the software for: 2+ years ### "Better than it was originally " June 21, 2021 4.0 Overall it has been easy to deal with lately but there have been bugs in the past Pros Ease in clocking in & out of work, you don’t have to log in and navigate to punch in/out, you can just enter your username and password & click punch in/ out. Cons It’s glitchy sometimes and has trouble loading when trying to punch in or out for work. It also logs you out if you don’t punch right away. Review Source EL Ericka L. ophthalmic technician Hospital & Health Care Used the software for: 6-12 months ### "Like the ability to track all time " June 6, 2025 5.0 Happy with the service and will maybe consider using it again in the future. Right now we are just using another product. Pros Easy to use and easy to track employees time. Easy to change any time that was missed or to add PTO hours. Cons There is really nothing that was bad about the service. We used it and it was helpful for all of the things we needed it for. Review Source AY Annie Y. HR Manager Semiconductors Used the software for: 2+ years ### "NetChex Review" March 8, 2024 4.0 Pros One aspect that I often appreciate about Netchex is its ability to automate calculations for various elements such as wages, taxes, deductions, and benefits. For example, NetChex automatically calculates overtime pay, taxes withheld, and retirement contributions based on predefined rules and employee information can save time and reduce the likelihood of errors compared to manual calculation. Additionally, intuitive interfaces that allow users to easily input and review payroll data, generate reports, and make adjustments contribute to a positive user experience. Cons At the moment, I cannot think of any issues as I am quite satisfied with NetChex. Reason for choosing Netchex NetChex offers more affordable pricing ad aligns well with the needs of smaller companies like ours. Review Source SW Samantha W. Service advisor Automotive Used the software for: 1-2 years ### "Netchex payroll review " July 19, 2023 5.0 Netchex is the easiest payroll software to use that I have encountered. It is like no other. Pros Netchex is a very easy to use program that is also very accurate. I would recommend to any dealership/ service department. Cons I have zero complaints! I’m saddened that my company no longer uses this program as it was amazing. Review Source HL Holly L. Business Development Manager Automotive Used the software for: 2+ years ### "Simple to keep track of hours worked" September 4, 2024 5.0 Pros You are able to see your employees hours to make sure they are not going into overtime. Cons Switching from employee to manager can be difficult. I always have to use a new browser to switch over. Review Source SC Sue C. Finance Events Services Used the software for: 2+ years ### "Netchex Payroll Service Great Software" April 5, 2022 5.0 We are very satisfied with Netchex, it takes the burden of Payroll and tax reporting off of our business. Pros We find this software very easy to use, has a wide variety of features and reports. We have tried other Payroll services and they do not compare to what Netchex offers in features. Customer Support is very good and fast to respond. Cons I have not found anything to date that we do not like about this software. Review Source bK bridgette K. owner Retail Used the software for: 1-2 years ### "Netchex works" March 28, 2024 5.0 Pros The pros about Netchex is that it allows for a streamline and user friendly process as it relates to recording time and payroll. At one times, employees were even able to clock in on their phones because it was protected by a firewall. Cons Although I did not experience this, some employees ran into an issue when connecting Netchex to a certain early wage access app. But overall, I have no complaints. Review Source VR Verified Reviewer VP of Administration Higher Education Used the software for: 2+ years ### "NetChex processes payroll without error every time. They are rapidly upgrading the user experience." October 5, 2017 5.0 Efficient, effective payroll processing. Pros The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees. Cons The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it. Review Source NL Nesi L. sales and leasing associate Automotive Used the software for: Less than 6 months ### "Netchex experience so far" August 1, 2022 5.0 Overall an pretty good experiece. No problems that I couldn't solve. Pros I started this job two months ago and have been using Netchex for my clock in/out and timecard/payroll/direct deposit information. It is great to be able to look at past pay periods and that your timecard is updated daily with hours and pay. Cons If I forget to clock in or out the system will not let me fix it. I have to call human resources or get a manager to do it. There are no reminders. It diesn;t save login information so you have to type credentials several times a day (if you check out and back in for lunch too). Sometimes the geo tracker is off and you have to walk around the building tryung to find a better spot to be able to clock in/out. Review Source MW Michelle W. HR Payroll Dept Used the software for: 1-2 years ### "The ease of use with Netchex was apparent from the beginning!" October 5, 2017 5.0 There are things that presented challenges early on that have been changed and simplified over time. I am sure there is room for expansion and growth but, the team at Netchex seems to work diligently to stay at top of the game!! Pros From an Administrator stand point, Netchex works well and was easy to pick up! From the side of the End User, I think this product is fabulous!! The security enhancements added recently have given me a sense of security that was questioned before. I love the fact that I am able to access my check stubs, W-2's and other information I haven't been able to access with previous employers. While I know there are many companies out there that offer this type of service, the support with Netchex has been impeccable!! The product overall has served us well and we look forward to continuing to grow with Netchex into the future! Review Source EG Elizabeth G. Director of Human Resources Architecture & Planning Used the software for: 2+ years ### "Netchex is a great product to use for payroll and HR compliance and reporting " October 5, 2017 5.0 It is a easy product to use and navigate. I guess if I had one issue is that we are not able to go back into the system to change termination reasons. We have to rehire and then re-terminate the employee which actually is an issues when pulling reports. If they could correct this and allow us to make the corrections without having to rehire, that would be beneficial and make a better and cleaner report. Pros The system is easy to use and navigate. I have had excellent and professional customer service with the Netchex staff. The NetCommunity and Support services are a great way to get answers quickly. It is a great product for our purposes and company size. We could be more efficient if we used all of the products and services we currently have. I am gradually working on updating the system with information to better fit our company needs for tracking information and for reporting. Review Source LD Laura D. HR/Administration Financial Services Used the software for: 1-2 years ### "Outstanding Company Providing the Very Best Human Resources and Payroll Administration Services" April 22, 2020 5.0 Netchex is WONDERFUL! I have now used Netchex for approximately 7 years. Netchex was the company we used at my previous employer, and after coming to my current job, I knew we needed them here too. The program we were using was obsolete, and I had already seen what Netchex could do and how great they are. It wasn't long before we had them here, and everyone has been continuously impressed by the services they provide. Back when the new ACA regulations went into place and even now with the whole COVID-19 situation, Netchex just continues to knock it out of the park. Pros The software is very user friendly. It makes our jobs in HR/Payroll hassle free. Cons Honestly, I can't think of one thing that I do not like about this software. Review Source VR Verified Reviewer Payroll & Benefits Specialist Real Estate Used the software for: 1-2 years ### "Usage review" November 9, 2020 5.0 Pros Ease of use and flexibility for customization Cons Report could use improvement, some data needs to be taken from different report which create inefficiency. Review Source TC Tahara C. Payroll Manager Hospitality Used the software for: 2+ years ### "my overall experience with Netchex its great." November 16, 2017 4.0 the benefits I get from this software are the following: easily to navigate, easy post jobs internally, easy to add benefit information, easy to look as time and attendance issues. etc... Pros i like that it's easy to navigate the software and that it's web based I can put the application up on my phone or tablet. I can work from anywhere in the country. Cons What i like lease about this Software is the reporting. The reporting should give you more options to work with you should be able to create the reports use information to reference and cross reference things. I just need the reporting to be more advance reporting system. Review Source CG Claire G. VP/Owner Real Estate Used the software for: 2+ years ### "Easy to work with!" December 3, 2018 4.0 Pros Netchex is pretty easy to navigate. The staff is very easy to work with and prompt with responses. They listen to our suggestions on how to improve to make things more user friendly. We have really enjoyed using Netchex for several years!! Cons Some operations could be more efficient; however, the development team listens to suggestions and adapts if possible. Review Source AH Abigail H. HR Coordinator Used the software for: 1-2 years ### "Very supportive staff even with the "little" things." October 13, 2017 5.0 Pros Pro: Can centralize a lot of the needs our company has. You can place all of employees forms and information in one place. You can smoothly transfer new hires into the system and even move them from one location to the next easily. Cons Con: Don't always have the luxury of being creative with some forms. When building the forms in the system for new applicants you are unable to be creative with the forms. Which can be a con. They do have pre-set options which makes decisions process easier but not always what you have built in your mind. They are great about working with you and building that across the seperate companies and they are easy to use for a new hire. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.