# Page 3 | Netchex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Netchex the right Human Resources solution for you? Explore 165 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/162115/Netchex/reviews

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Netchex

4.5 (165)

[View alternatives](https://www.capterra.com/p/162115/Netchex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Netchex

## Showing most helpful reviews

Showing 51-75 of 165 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KK

Kristan K.  
Legal Administrator  
Legal Services  
Used the software for: 2+ years

### "User Friendly and Great Customer Service"

June 28, 2022

5.0

Netchex has been wonderful to work with. They are very responsive to any issues that we may face and follow up timely. The program is extremely easy to navigate.

Pros

Netchex is extremely user friendly, has exceptional customer service and great for on the go payroll processing.

Cons

Glitches with the time clock punch features.

Review Source

SC

Sue C.  
Finance  
Events Services  
Used the software for: 2+ years

### "Netchex Payroll Service Great Software"

April 5, 2022

5.0

We are very satisfied with Netchex, it takes the burden of Payroll and tax reporting off of our business.

Pros

We find this software very easy to use, has a wide variety of features and reports. We have tried other Payroll services and they do not compare to what Netchex offers in features. Customer Support is very good and fast to respond.

Cons

I have not found anything to date that we do not like about this software.

Review Source

SK

Sheryl K.  
CFO  
Restaurants  
Used the software for: 2+ years

### "Netchex is the BEST!"

July 19, 2022

5.0

Ease of use and great customer service when I questions or concerns.

Pros

ACA and payroll management. During the PPP loan process, they provided lots of reports to make applying easy!

Cons

Nothing. It has everything we need to process payroll and manage our employees.

Review Source

bK

bridgette K.  
owner  
Retail  
Used the software for: 1-2 years

### "Netchex works"

March 28, 2024

5.0

Pros

The pros about Netchex is that it allows for a streamline and user friendly process as it relates to recording time and payroll. At one times, employees were even able to clock in on their phones because it was protected by a firewall.

Cons

Although I did not experience this, some employees ran into an issue when connecting Netchex to a certain early wage access app. But overall, I have no complaints.

Review Source

HF

Hannah F.  
Scheduling Coordinator  
Automotive  
Used the software for: 6-12 months

### "Has all the features but they don't always work properly"

June 29, 2022

3.0

Pros

The home page/dashboard is the best feature of this software because it clearly displays all pertinent employee information that might need to be accessed quickly such as work scheduling, time punch card, time off balances, etc. I also like that there is a mobile app option.

Cons

This software seems to have a lot of glitches and down time. Our time punches often seem to disappear or change on their own behind the scenes. This is frustrating because if it is not caught in time, it can cause discrepancies in payroll that take time to correct, which can then cause financial hardship for employees!

Review Source

Emily S.  
Human Resources Assistant  
Consumer Services  
Used the software for: Less than 6 months

### "Convenient and Easy to Use"

September 21, 2022

5.0

Pros

Product is very easy to use and makes the administrative tasks of my job simpler! I also like that employees are able to take more ownership of their information and access it for themselves.

Cons

Sometimes employees are left off of reports (like the time and attendance detail report) which necessitates checking their account to make ensure whether they clocked in or not.

Review Source

VR

Verified Reviewer  
VP of Administration  
Higher Education  
Used the software for: 2+ years

### "NetChex processes payroll without error every time. They are rapidly upgrading the user experience."

October 5, 2017

5.0

Efficient, effective payroll processing.

Pros

The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.

Cons

The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.

Review Source

JP

Jacquelyn P.  
payroll admin  
Automotive  
Used the software for: 1-2 years

### "Better than Dealertrack"

October 5, 2022

5.0

Great Customer Service. I never want to go back to another software other than Netchex

Pros

Excellent user friendly..... great customer service.. employees learn to use on their own. easy instructions

Cons

timecard manual entry for managers when the employee doesnt clock correctly

Switched from

[Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)

taxes

Review Source

NL

Nesi L.  
sales and leasing associate  
Automotive  
Used the software for: Less than 6 months

### "Netchex experience so far"

August 1, 2022

5.0

Overall an pretty good experiece. No problems that I couldn't solve.

Pros

I started this job two months ago and have been using Netchex for my clock in/out and timecard/payroll/direct deposit information. It is great to be able to look at past pay periods and that your timecard is updated daily with hours and pay.

Cons

If I forget to clock in or out the system will not let me fix it. I have to call human resources or get a manager to do it. There are no reminders. It diesn;t save login information so you have to type credentials several times a day (if you check out and back in for lunch too). Sometimes the geo tracker is off and you have to walk around the building tryung to find a better spot to be able to clock in/out.

Review Source

Angela D.  
Director of Human Resources  
Education Management  
Used the software for: 2+ years

### "Netchex is always eager to help me with any question that I have. They are so knowledgeable. "

October 5, 2017

5.0

We use this for benefits and payroll. It works perfect for us. I even had one of the service reps call me on a Saturday to answer my question because I was at work and needed help.

Pros

The website is very easy to use. It is pretty self explanatory on each screen. The payroll module is easy to learn and the reports are plentiful.

Review Source

MB

Michaela B.  
Payroll Administrator  
Automotive  
Used the software for: 2+ years

### "The customer support team is friendly and prompt. Netchex has been a great asset for our department."

October 6, 2017

4.0

This software has allowed our company to automate several tasks that were previously done on paper and required more manual labor. This software has also created more time for the employees in our department to focus their time and efforts on other areas that have increased our productivity.

Pros

This software has been utilized at my previous company, as well as where I am currently employed and it has been an overall great experience. This software has allowed us to automate processes across all of our locations and begin laying the foundation to implement a uniform system for our company as a whole.

Cons

One of the things I like the least is the amount of times the site gets overloaded with users and stops working, or will kick me out while actively working on something. I have been kicked out while hiring a new employee, and even while processing payroll. That is certainly the most frustrating thing about this software.

Review Source

MW

Michelle W.  
HR Payroll Dept  
  
Used the software for: 1-2 years

### "The ease of use with Netchex was apparent from the beginning!"

October 5, 2017

5.0

There are things that presented challenges early on that have been changed and simplified over time. I am sure there is room for expansion and growth but, the team at Netchex seems to work diligently to stay at top of the game!!

Pros

From an Administrator stand point, Netchex works well and was easy to pick up! From the side of the End User, I think this product is fabulous!! The security enhancements added recently have given me a sense of security that was questioned before. I love the fact that I am able to access my check stubs, W-2's and other information I haven't been able to access with previous employers. While I know there are many companies out there that offer this type of service, the support with Netchex has been impeccable!! The product overall has served us well and we look forward to continuing to grow with Netchex into the future!

Review Source

MY

Mindy Y.  
Staffing Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "World class customer service!"

December 10, 2019

4.0

We are a seasonal company that has 700+ staff each summer. We require a system that is quick to learn for our staff, as they are only with us for 10 weeks. Netchex has been able to meet that need.

Pros

My support team is amazing! They are always very polite, knowledgeable and prompt in their replies to my questions/issues. The updates they have made recently have really improved the user experience (staff, manager and administrator).

Cons

My wish is that the integration with my onboarding system was more robust.

Review Source

EG

Elizabeth G.  
Director of Human Resources  
Architecture & Planning  
Used the software for: 2+ years

### "Netchex is a great product to use for payroll and HR compliance and reporting "

October 5, 2017

5.0

It is a easy product to use and navigate. I guess if I had one issue is that we are not able to go back into the system to change termination reasons. We have to rehire and then re-terminate the employee which actually is an issues when pulling reports. If they could correct this and allow us to make the corrections without having to rehire, that would be beneficial and make a better and cleaner report.

Pros

The system is easy to use and navigate. I have had excellent and professional customer service with the Netchex staff. The NetCommunity and Support services are a great way to get answers quickly. It is a great product for our purposes and company size. We could be more efficient if we used all of the products and services we currently have. I am gradually working on updating the system with information to better fit our company needs for tracking information and for reporting.

Review Source

JW

Janean W.  
HR Manager  
Automotive  
Used the software for: Less than 6 months

### "TERRIBLE MISTAKE!"

December 9, 2020

2.0

DO NOT UNDER ANY CIRCUMSTANCE DECIDE ON NETCHEX. YOU WILL REGRET THE DECISION!

Pros

The features of Netchex were very appealing. The timekeeping, employee services, and payroll seemed great.

Cons

The implementation has been the most terrible implementation I have ever went through with any company ever. There is 0 communication. There is 0 follow through. They do not make their clients a priority in any way. I would like nothing more than to erase everything we have done with Netchex and start from scratch.

Alternatives considered

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reason for choosing Netchex

The seemed on it... that was however not the case at all. They were also fully integrated with Netchex.

Switched from

[Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)

DEALERTRACK WILL NO LONGER BE OFFERING PAYROLL.

Review Source

KP

Katie P.  
HR/Payroll Manager  
Automotive  
Used the software for: 6-12 months

### "NetChex"

February 3, 2023

5.0

Oustanding!

Pros

easy to use, excellent online training, easy to contact IT/customer service, fast response from NetChex team

Cons

So far nothing. I really like everything.

Review Source

LD

Laura D.  
HR/Administration  
Financial Services  
Used the software for: 1-2 years

### "Outstanding Company Providing the Very Best Human Resources and Payroll Administration Services"

April 22, 2020

5.0

Netchex is WONDERFUL! I have now used Netchex for approximately 7 years. Netchex was the company we used at my previous employer, and after coming to my current job, I knew we needed them here too. The program we were using was obsolete, and I had already seen what Netchex could do and how great they are. It wasn't long before we had them here, and everyone has been continuously impressed by the services they provide. Back when the new ACA regulations went into place and even now with the whole COVID-19 situation, Netchex just continues to knock it out of the park.

Pros

The software is very user friendly. It makes our jobs in HR/Payroll hassle free.

Cons

Honestly, I can't think of one thing that I do not like about this software.

Review Source

CF

Carrie F.  
H R Director/Admin Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Netchex is the Best Around"

June 13, 2019

5.0

Netchex is so beneficial for our employees to have easy access to their information and for us to maintain or day to day job.

Pros

I love the whole system! It's hard to say what is the best thing because it has so many features that I love. The ease to get around in the system is awesome. It offers so many training videos so if you aren't sure about a feature or best of all you can call customer service and they will help you. I have never met a better service team than Netchex!

Cons

I really don't have anything I dislike with Netchex!

Review Source

Linda Turner P.  
Business Manager, CFO Admin.  
  
Used the software for: 2+ years

### "Easy to use. Intuitively built. Help links easy to find."

October 5, 2017

5.0

It makes the portion of my responsibilities dealing with payroll and HR seamless and removes the pressure of remembering ever detail. Absolutely decreases my stress level.

Pros

It is logical, making it very easy to move through and complete tasks quickly. It you hit a snag, the help links are at your finger tips and written in a straight forward complete manner.

Cons

Learning to remember the printed reports show up at the bottom of the monitor screen as an icon instead of auto populating.

Review Source

EH

Elizabeth H.  
HR Manager  
Automotive  
Used the software for: Less than 6 months

### "Outstanding Planning and Customer Support"

August 24, 2021

5.0

Pros

Very easy to use. Throughout the set -up we have had amazing support and learning mods provide Admins with easy to use tips and tricks to quickly master employee set-up.

Cons

We are looking forward to increased functionality with our onboarding, as well as the Benefits features that are essential to supporting our people.

Review Source

CM

Chris M.  
System Administrator  
  
Used the software for: 2+ years

### "Easily used and understood by any employee"

March 7, 2018

4.0

Great for seeing our team and how their over time or daily hours are coming in.

Pros

It's nice to be able to check your hours and also if you're in management to see what your team is doing daily. Also nice to have easy access to your I-9 and other important info

Cons

It's only as useful as your team lets it be. You need to have people who actively update it and use it correctly to see the best functionality from it

Review Source

JF

Jennifer F.  
Practice manager  
  
Used the software for: 2+ years

### "The customer support is always extremely helpful and friendly."

October 5, 2017

4.0

Pros

The help features are easy to access. The warning reminders about payroll holidays help too! Entering new employee information is very streamlines and easy to follow. Managing employee accounts has gotten easier through the self service modules.

Cons

Creating reports in publisher do not always come out the way I would like them to. There are often times 401K reports that I need in a certain format but I can not create that format in Publisher which means I have to export to excel and then manipulate the report to the desired format. This can be time consuming.

Review Source

MG

Megan G.  
HR Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Awesome Support"

December 5, 2018

4.0

Pros

Our client support team is great! They're helpful and responsive. The onboarding process has been amazing in that it automated how we bring people into our company. The experience has been a significant improvement from how we used to do it. Love having all new hire paperwork completed electronically!

Cons

Updates and rollouts have not gone very well or been communicated well this year. Also, effective dates in the system mean nothing when it comes to payroll -- they're not tied to when deductions go into effect.

Review Source

VR

Verified Reviewer  
AVP, Assistant Controller  
Financial Services  
Used the software for: 2+ years

### "Great customer service and very user friendly system"

December 4, 2018

5.0

Pros

Netchex is a very user friendly system. It enables me to do everything I need to do in one system. There are a lot of tasks that are automated and this gives me to time to work on other things. Customer service is very friendly and responsive.

Cons

There honestly isn't anything that I don't like about Netchex. It has been a wonderful system for our company.

Review Source

RG

Robert G.  
Service Manager  
Automotive  
Used the software for: 6-12 months

### "Great product and easy to use."

October 23, 2023

5.0

Great

Pros

Very easy to use, employees love the app.

Cons

Sometimes it can run slow or the site will go down but does not take long to get everything back up and running.

Review Source

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