# Page 5 | Netchex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Netchex the right Human Resources solution for you? Explore 165 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/162115/Netchex/reviews

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Netchex

4.5 (165)

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Last updated March 13th, 2026

# Page 5 - Reviews of Netchex

## Showing most helpful reviews

Showing 101-125 of 165 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MR

Maureen R.  
Human Resources Director  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Netchex payroll and benefits"

November 5, 2019

5.0

My overall experience with Netchex has been great, the sales team, and then the implementation team, and now the support team have been impeccable. They are on top of everything that needs to be done and help keep me on track. As a one person HR for a global company it is imperative to have that backup.

Pros

The website is very easy to use both for administration and employee. The implementation staff were constantly in contact meeting at least weekly and calling in between to make sure all my questions were answered. The software is very intuitive and easy to figure out just by doing, but there are also tutorials and the support staff are more than willing to either send a pdf or get on the phone and talk me through anything.

Cons

It does log you out after a period of time which I expect but some employees seem to get frustrated with that.

Review Source

MJ

Mallory J.  
HR Manager  
  
Used the software for: 2+ years

### "Using the Netchex products my company uses allows us to free up time to work on our goals."

October 5, 2017

5.0

Pros

I like the reports the most and ease of use for our employees second. I would not be able to most of the critical aspects of my job without the reports that are both easy to create and easy to read.

Cons

I wish that there were more ability for us to create customized text alerts to employees about various things.

Review Source

KA

Kayla A.  
HR Generalist  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Netchex"

May 23, 2019

4.0

Pros

I love the NetRecruiter and NetBenefits features.

Cons

The delayed response time when Client has question and/or issues

Review Source

LA

Lorraine A.  
  
  
Used the software for: 6-12 months

### "Netchex is the best and most unified HR system that I have used."

February 4, 2019

5.0

Pros

My favorite thing about Netchex is the Customer Service. There is always someone available to answer a question.

Cons

The only portion of Netchex that I have not been very pleasantly surprised by is the Scheduling system. We are a resort with many different departments and the scheduling system that Netchex currently has is not flexible enough to allow us to schedule the way we have been with outside scheduling software.

Review Source

DL

Donna L.  
HR Manager  
  
Used the software for: 6-12 months

### "NetChex has a lot to offer. Easy use of software. GREAT Customer Service."

October 9, 2017

4.0

Merging all three HR needs into one source (Payroll, Benefits and Time/Attendance).

Pros

The ability for employees to have everything on one system...Time and attendance, Payroll and Benefits.

Cons

Occassionally, I have run into a problem with how something is being done, the response I received, "the software can not do that" or "that is not how this works" . Then I am directed to the ideas field to input my suggestion, WHICH I don't receive a response for or don't see where any of the other users ideas are being used or being worked on. Implementation for our company did not run as smoothly as I would have liked to have seen.

Review Source

OE

Olivia E.  
Financial Director  
Retail  
Used the software for: 2+ years

### "We get All Star products and service for a negligible fee. We will never change payroll companies."

October 6, 2017

5.0

Pros

Netchex provides so many solutions to common problems for small businesses. If you need it chances are they have thought about it and perfected it. The best part though, is the customer service. You always get the answers you need when you need them. You can ALWAYS get someone on the phone to help.

Review Source

JL

Jennifer L.  
HR  
Restaurants  
Used the software for: 2+ years

### "Seamless HR resource and database"

June 21, 2018

5.0

Pros

Extremely user friendly, everything in one place, able to customize views, permissions, reports, etc

Cons

Updates usually have glitches which require additional time to fix and roll out and it is web based so no internet means to access (the cons are so minor that they shouldn't even be mentioned)

Review Source

VR

Verified Reviewer  
Payroll coordinator  
Retail  
Used the software for: 2+ years

### "Netchex"

May 14, 2019

3.0

Pros

For a new user it is very easy to learn.

Cons

The Features and functionality could be a lot better.

Review Source

MM

Megan M.  
HR Director  
Law Practice  
Used the software for: 2+ years

### "Netchex is awesome!"

June 26, 2018

4.0

Pros

Everything payroll, benefits, form filing can be handled in one place. I can print reports for reconciliation of benefits billing.

Cons

The Microsoft Azure clocking software they tried to force on companies that caused more work/damage for HR professionals. The double screen to sign in now.

Review Source

VR

Verified Reviewer  
HR Admin  
Human Resources  
Used the software for: 2+ years

### "Netchex Revieq"

October 2, 2019

3.0

Pros

How easy it is to enter in newhires into the system

Cons

some of the updates make the system laggy

Review Source

KN

Kathy N.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Netchex keeps Payroll Easy"

June 23, 2018

5.0

Overall a great payroll company.

Pros

I was very new to payroll and learning with Netchex made me feel very at ease. All payroll needs are available and reporting is right at my fingertips.

Cons

Scheduler has been in need of improvement for some time now. The mobile app also could use some upgrading.

Review Source

DW

DeAnna W.  
HR Specialist  
Building Materials  
Used the software for: 6-12 months

### "Flows with ease"

November 5, 2019

5.0

Pros

Netchex has to be the best user-friendly database as far as HR/Payroll I have used over the course of 15-20 years. The set-up makes sense and everything that is needed for both HR and Payroll are all intergrated within the same structure!

Cons

Reports. Report set up is not as easy as i am accustomed to, however, i have only been using for 9 months. So this could just be the "newbie" user error.

Review Source

Ernest P.  
Customer Service Rep  
Automotive  
Used the software for: Less than 6 months

### "Netchex is cool but I don't like the recent update. "

April 26, 2019

4.0

Overall it's a pretty usually software that I would recommend to anyone.

Pros

What I like most about the software is that its a cloud based software. It's really easy to use and its pretty simple. Great for small businesses.

Cons

What I like least about the software is the new software update. It kicks people out 3 times before it allows you to clock in. This needs to be fixed.

Review Source

BG

Barbin G.  
Owner  
  
Used the software for: 2+ years

### "It takes too many steps to see a report. I can't figure out how to see reports on my iphone"

October 9, 2017

4.0

Pros

It is easy to enter payroll and new employee info. I like the publisher feature where I can customize reports and export them to excel.

Cons

Too many steps to see a report and I can't figure out how to see reports on my iphone, specifically a General Ledger transaction report

Review Source

VR

Verified Reviewer  
Finance & Operations Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Product, Bright Future"

April 2, 2019

4.0

Pros

Ease of Use, customer support is always helpful

Cons

Software does not always function properly, save doesn't take place automatically, not as far along as other providers in offerings of features, No good mobile app yet.

Review Source

TR

Tiffanie R.  
CFO  
Retail  
Used the software for: 2+ years

### "Great."

October 5, 2017

5.0

Pros

Ease of use; You do not need to be a payroll expert to prepare payroll; Customer support is very responsive;

Cons

Cannot think of anything except custom reporting could be a little more user friendly for people without heavy IT experience

Review Source

HN

Haley N.  
New Home Specialist  
Real Estate  
Used the software for: 2+ years

### "Love using Netchex at work"

January 27, 2021

5.0

I've used Netchex as an employee at two companies, and it's been great to help me personally keep track of work-related records!

Pros

I like that I am able to easily pull up payment history, benefits, time off, etc. I can download and save old pay stubs, tax documents, etc.

Cons

Sometimes the login doesn't work great. For example, you have to log in several times before it works. I'd love if there was an app that worked well

Review Source

VR

Verified Reviewer  
Account manager  
Human Resources  
Used the software for: 1-2 years

### "Goos product"

January 20, 2020

5.0

Pros

I used to check my salary and details of my pay checks. Very simple to understand. I recommend.

Cons

Nothing as such . Detail oriented. Never had any problem

Review Source

JA

Judy A.  
Adm Asst  
Medical Practice  
Used the software for: 2+ years

### "Very easy to use and the support is great to help you when you have questions."

October 9, 2017

5.0

Pros

The product is very easy to use. Online documentation is a big help when you are not sure how a function works. The support team is very good to respond to your questions in a very timely manner when you have questions.

Review Source

CF

Carla F.  
  
  
Used the software for: 6-12 months

### "Easy to Use"

December 11, 2018

4.0

Pros

Netchex is very easy to use for both managers and employees. I like the freedom the employees have to change their information or set up their account the way they choose.

Cons

I would like to go back in and make changes or be able to "undo" something like a termination - to change the information - without affecting the reporting.

Review Source

MH

Mary H.  
Office Manager  
  
Used the software for: 2+ years

### "Customer service & support has declined in the last few years. "

October 6, 2017

4.0

Pros

Since I've been using it for a while, it is familiar and comfortable. Not hard to learn for my assistant.

Cons

Search for help features is not good; the user has to scroll through documents to look for the subject.

Review Source

AC

Amie C.  
HR Generalist, Recruiting Lead, Benefits Admin, & Employee Relations  
Food & Beverages  
Used the software for: 2+ years

### "null"

December 17, 2018

4.0

Review Source

ML

Melanie L.  
Business Manager  
  
Used the software for: 2+ years

### "Netchex is a very easy payroll software to use. The staff is very friendly and helpful."

October 5, 2017

5.0

Pros

The software is very user friendly and easy to navigate through. I like that there is a process that keeps track of any changes in the system and who made those changes. The ease of having someone help you through all the payroll questions and tax issues.

Cons

One thing is the reports are not as user friendly as i would like. The second is, i would like it if we could tap on an employees name in the grid and it would take you to their employee file. Anytime a change needs to be made i need to get out of the grid and make the change.

Review Source

LK

Lina K.  
Customer Service  
Automotive  
Used the software for: 1-2 years

### "GREAT!"

April 26, 2019

4.0

Pros

I can access my pay check stubs from home

Cons

The least that I like about this software is, it times out sometimes and I have to sign back in

Review Source

nM

nidia M.  
Human Resources Administrator  
Research  
Used the software for: 6-12 months

### "Surprised by all it offers"

March 26, 2019

4.0

I have been doing payroll and HR for over 20 years and Netchex has by far been my favorite product.

Pros

I like that all the components are build in and very easy to learn. The dashboard is very easy to navigate and most of the functions are self explanatory.

Cons

Reporting could be better but its definitely not bad.

Review Source

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