# Page 2 | Netchex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Netchex the right Human Resources solution for you? Explore 165 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162115/Netchex/reviews --- Netchex 4.5 (165) [View alternatives](https://www.capterra.com/p/162115/Netchex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Netchex ## Showing most helpful reviews Showing 26-50 of 165 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ME Mary E. Team Lead Non-Profit Organization Management Used the software for: Less than 6 months ### "Maybe for some, but not for us." July 24, 2025 2.0 Overall, this is not the program I would use for an organization with 24-hr shifts. It is incredibly frustrating, time consuming, and inefficient. Pros I am struggling to come up with things that I like. I like that you don't have to log all the way in to clock in/out. I also like that there is a lunch in/out button. I like that it gives you space to put your likes/dislikes/hobbies Cons Incredibly slow load times for all pages, often timing out and requiring logging out and back in; issues with time clock-not set up to handle 24 hr shifts-no flexibility in it at all, often created random missing punches when making edits. Issues with pages loading or showing "no employees;" Does not track accrual of PTO. Will show you the number of hours you have but does not have a running list showing when you accrued the hours. Took months to get incorrect PTO numbers corrected for staff and Admin and still having issues with it not being quite right. Many staff have given up and are just going to take the hit. Holiday pay does not show up on time cards at all-dont know why. Does not notify administrative team about time off requests. Struggles with basic functions and often requires closing out the program entirely and starting over. Not user friendly for admin or staff and not at all attractive to look at. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Wanted to move HR paperwork and onboarding paperwork online and to a 3rd party Review Source Callie F. HR Director Banking Used the software for: 1-2 years ### "Only use Netchex if all you need is a basic payroll system" February 6, 2025 1.0 If you are used to Paycom or are more modern in technology, this system will drive you crazy. This system makes my job harder in every aspect outside of payroll. Everything is the long way around. Let me give you a tiny snip of information to see what I am referring to: all holidays have to be manually added to timecards every time (there is no way to place your holidays in to auto place it for that day based on pay group etc.), no reports that are created can be ran to PDF, and while on reporting, there isn't a feature to search for what you are looking for. You have to click around to find where the item is to add it to your report. There is no feature to request a missed punch, so managers (or me) have to manually enter missed punches. I mean, I could go on for hours about how this system has made my life harder. If I could go back to Paycom, I would run not walk. Pros \-Payroll is not very complicated. -Customer service is great. Cons This system is a payroll system and that alone. Yes, they offer other "features", but know this is one of the most outdated systems I have ever used. Review Source KH Kevin H. Director of Quality Hospital & Health Care Used the software for: 1-2 years ### "Netchex is an "all-in-one" solutions for HR" April 29, 2025 5.0 Payroll process are streamlined, editing of time, time approval, are easy. The mobile app is awesome. Employees have a self-service type interface that allows for time-off requests, tax documents, etc. Pros Netchex can do pretty much all things HR: from payroll to annual evaluations and tracking of training and education. It's an excellent solution that doesn't require you to move from one product to another to accomplish your employee management tasks. Cons I don't have any issues/cons with Netchex. The interface is user-friendly, and I really like the mobile app. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) I worked for a different company and used paycom. Review Source HB Haley B. x-ray tech Hospital & Health Care Used the software for: 1-2 years ### "This was so helpful with opening a business " July 28, 2025 5.0 I loved using this for payroll for St. Tammany hospital. It was easy, affordable, and I had payroll done so fast Pros EVERYTHING!!!!! The support when help was needed, clocking in and out, security, and just my employees being at ease Cons Maybe the log in could be different. There was nothing bad to say about it. It is the payroll I will be using for all of my life. Review Source EL Ericka L. ophthalmic technician Hospital & Health Care Used the software for: 6-12 months ### "Like the ability to track all time " June 6, 2025 5.0 Happy with the service and will maybe consider using it again in the future. Right now we are just using another product. Pros Easy to use and easy to track employees time. Easy to change any time that was missed or to add PTO hours. Cons There is really nothing that was bad about the service. We used it and it was helpful for all of the things we needed it for. Review Source YB Yuri B. Employee Hospitality Used the software for: Less than 6 months ### "NETCHEX REVIEW" March 16, 2026 3.0 Overall it is an OK system not great but will get the job done. Its a cheaper system to so if your looking to save money use this. Pros The Pros of Netchex is that you can use this for time keeping and to see how many hours you worked and paystubs. Cons The Cons of Netchex is that it feels like an old system. The layout of the system just feels like outdated. Review Source ES Emily S. Assistant Manager Farming Used the software for: I used a free trial ### "Assistant manager" September 23, 2025 4.0 My overall experience was great. It was easy to navigate and go through the whole process with out incident Pros I like the accuracy and in the payroll and security which helps to ensure the privacy of each employee Cons There is nothing that I least liked about this product. It was valuable and informational all around Review Source DD Damian D. Senior accountant Accounting Used the software for: 2+ years ### "Great payroll software" December 21, 2024 5.0 Pros Fantastic payroll software easy to see reports efficient Cons Nothing in particular honestly great software Review Source PH Patrick H. Server Restaurants Used the software for: Less than 6 months ### "Netchex review" November 23, 2024 5.0 Overall it was an easy app to use for work. Pros Simple to use and easy to navigate through Cons Sometimes the app would crash. But not very often. Review Source NO Nerea O. Educadora Education Management Used the software for: 6-12 months ### "Merece la pena probarla " January 12, 2024 5.0 La he usado pensando que no le daría mucho uso, pero me ha gustado. Pros Como método de organización es muy útil. Cons La variedad de funciones hace un poco difícil su implementación. Menos es más. Review Source AY Annie Y. HR Manager Semiconductors Used the software for: 2+ years ### "NetChex Review" March 8, 2024 4.0 Pros One aspect that I often appreciate about Netchex is its ability to automate calculations for various elements such as wages, taxes, deductions, and benefits. For example, NetChex automatically calculates overtime pay, taxes withheld, and retirement contributions based on predefined rules and employee information can save time and reduce the likelihood of errors compared to manual calculation. Additionally, intuitive interfaces that allow users to easily input and review payroll data, generate reports, and make adjustments contribute to a positive user experience. Cons At the moment, I cannot think of any issues as I am quite satisfied with NetChex. Reason for choosing Netchex NetChex offers more affordable pricing ad aligns well with the needs of smaller companies like ours. Review Source SN Sally N. General Manager Hospitality Used the software for: 2+ years ### "Regret the Choice now" January 10, 2020 2.0 I have been with them for like 9 years now, and have explained above why I have been with them. I do not want to go thru the hassle and pain of transferring the enormous data over to a new software, waste of time, money, energy. But I might reach the end of my patience soon, and just move to another one. Pros Well, it is like any other payroll software. When I selected it about 9 years ago, I had other options, but their representative was very persistent and offered a good price. At that time, I used to travel often and was looking for a software where I could do my payroll online and this was one of the features offered, so I opted for it. Like I said there were options, and all the softwares I was looking at offered it, so it was a question of making a choice and I made it. Cons For about 8 years, we had the swipe clock, and there was definitely the issue of 'buddy punching', so we decided to do the biometric clock. Again, I had a couple of other options, but I am sure everyone is aware of how much time and energy goes into inputting data for all the employees. Only one of our companies has 100 employees and we have more than one. It is a laborious task, which I already went thru when I moved from another software to this one. It was a painful procedure, inputting socials, dates of birth, addresses, telephone numbers, exemptions and what have you. Having gone through it once, I wouldn't want to do it again, which is the only reason, I am hesitant to move to another company. Well my problems started when we moved to the biometric clock. Either they have not given us the right hardware, or I don't know. But almost every 2 weeks, I see the punches from the clock have not uploaded to the software. In the 8 years that I had the previous clock, it might have happened maybe 4 times, so an average of once in 2 years, that was ok right. But this is like once every 2 weeks, and I have informed them. they replaced the clock once, but the same thing is happening again, so maybe it is a software compatability. But if is frustrating. Wastes a lot of my time, and they don't seem to have an answer Reason for choosing Netchex The representative was persistent and used to visit my office often. Review Source JM Jen M. Payroll Benefits Administrator Automotive Used the software for: 1-2 years ### "Netchex has the best value with innovative products for the company and HR Administrators" March 5, 2020 5.0 Netchex has so many learning tools, one-on-one training and webinars to help you learn the products with a dedicated team of customer care representatives that are always willing to go above and beyond to provide knowledgeable instruction and advise. We couldn't have accomplished the growth in our company without these products. Our company goal is to be the leading employer in our area and Netchex/Hireology has been a huge factor in providing tools to make that happen. Pros The Netchex software has allowed the HR Administrative Team to streamline so many processes with the product suite available and the ability to integrate with industry leaders. With the NetGuide feature, our department has been able to onboard new hires more effectively and efficiently which gives a better overall first impression of our company allowing us to focus on training and welcoming new employees. The NetAssist HR helps most managers and administrators keep track of HR tasks easily with a snapshot view of what needs to be performed. The NetBenefits, NetCOBRA and ACA Central product has been a tremendous time and compliance life saver. Integration with our carriers has shaved hours of time off tracking a host of these tasks. It's all built in and easy to use! Cons The HR department really loves all the offered products, but there are some functions that we still need. There are ways to monitor when performance reviews are happening but not a way to tie the individual performance factors for each employee in the system. It would be nice to have this as a built in the system in the employee profile instead of on paper. There is no tracking mechanism built to record personnel improvement plans or warnings. Initial set up and implementation is an extensive amount of work that was expected but exhausting for a 1 or 2 man team to stay on task and make deadlines. If considering Netchex, I would highly suggest that you assign an implementation team of 2-4 members to tackle. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Netchex Cost compared to the totality of value in the products. Switched from [Corvus Axiom](https://www.capterra.com/p/170815/Corvus-Axiom/) Unfortunately, Axiom couldn't compete with Netchex's features available that encompassed so many of our needs. We were not experiencing the value or expected level of client customer service that was expected for the price we were paying. Review Source CK Christopher K. HR Manager Airlines/Aviation Used the software for: 6-12 months ### "Netchex Nightmare" July 28, 2021 2.0 This has been one of the worst ATS programs I have used in my entire career. Pros While we have not had the most pleasant experience with NetChex; the payroll process is the best feature. It is super easy to use and easy to process payroll in minutes. Cons The tax department is horrible. We have submitted several tickets about missing state tax not being filed or paid, unemployment tax not being paid or filed, and last we have had to educate Netchex on how to pay these taxes. We have received several late fees, penalties, and notices because of Netchex. Last, every ticket is unprioritized; our tickets are open on average 5 weeks before they are fully resolved. Moreover, the talent acquisition system is horrible. The system doesn't tell you when a candidate applied for other jobs. The system doesn't generate reports that you can use to help manage the recruiting team or to increase efficiency. Moreover, when you call Netchex to get customized reports they say it isn't their system we have to contact another party to get answers and customized reports. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Netchex The sales guy \[SENSITIVE CONTENT\] sold us on the fact we would have one dedicated rep that would learn our company and be able to assist us with anything we needed. That simply wasn't true. Moreover, he promised the cost would be substantially lower than ADP without compromising the experience. This wasn't true either. Stay away from Netchex. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost savings Review Source Rachel B. Director of Finance Hospital & Health Care Used the software for: 1-2 years ### "Series of Unfortunate Events" October 7, 2022 3.0 The experience we were sold and the experience we received have been in polar opposition. The sales team was involved and detailed but the staff at Netchex appear to be not well trained and far from experts in payroll and HR processing. Management will address concerns but there is no follow up and issues persist from month to month and years. The entire experience has been very dissappointing and challenging. We moved to Netchex to create efficiencies within our limited staff responsibilities and have ultimately created more work for accounting, payroll and HR. We have zero confidence in the ability of the Netchex staff and software to provide accurate results and recompute everything. Pros Sales team showed a software that was completely different than the software that we have. Sales team shared a seamless approach to payroll in a time that we needed simplicity. The payroll processing is not complicated and fairly straightforward to navigate as long as your business is limited in size and scope of personnel. Cons Time and Attendance needs a new programmer. The current software cannot maintain accrual based PTO, retro PTO or rollovers between banks. The tax department does not know basic tax laws - it took over 6 months to get a corrected W2. We filed Employee Retention Credit with our former vendor because of the lack of confidence in processing tax forms. There is no dedicated customer service representative - it is a call center. We paid for NetBenefits to integrate with our health insurance provider and there has been no file transfer take place in almost 2 years. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Netchex Sales team presented a more integrated payroll approach and dedicated representation. The technology was sound and the references that I spoke with had good experiences - their size and organization type were different from ours which I believe contributed to the good experience. Netchex is simple minded. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We were having trouble integrating the PTO and payroll processes and were looking for excellent customer service at a reasonable price. Review Source SM Sandra M. Controller Automotive Used the software for: 2+ years ### "Payroll Service Provider" March 6, 2024 5.0 We are a very small business and we don't have all the features available because we don't need it. In general Netchex is a great payroll provider. I would recommend them to anyone looking for a payroll service. Pros I absolutely love their customer service. They are very professional, and very very friendly. They never act like you are a burden to them. Cons I wish they had a six month follow-up training session after implementation. There are always questions or issues that arise that that kind of follow-up would be a tremendous help. Switched from [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) We switched our DMS provider and because of the cost we chose Netchex Review Source KM Kelli M. Payroll Manager Hospitality Used the software for: 2+ years ### "Great for Mid-Sized and Small Companies with Simple Payrolls" November 16, 2020 4.0 We went onboard with Netchex during a growing stage of our company. Netchex was ok for us and definitely filled a need and got us where we needed to go during that period of time and for that we are grateful. However, the payroll / benefits system was not setup with "effective dating" that worked while we were with them. Meaning, major updates like annual increases and open enrollment changes for our 4000 team members had to be frantically entered in the time between one payroll processing period's closing and the next payroll processing, which can be challenging when you have union and weekly locations. There also was no mass approval option for open enrollment, which was a major challenge on our benefits team. Multiple times we were told that the issue was fixed but it never worked properly while we were there, resulting each year in massive situations where either the new benefit rate would be applied too early or the old rate would apply too late, meaning lots of payroll corrections. Again, their software would be just fine for a company that has a basic, uncomplex payroll with up to 1 or 2 thousand team members. We just outgrew their available functionality with our complex needs. Pros The simplicity of the software Ease to use Relatively easy to setup Cons Not easily scalable to company growth Reporting is antiquated - must be an excel guru for reporting to be ok - Basic reports are fine but report writing tool is difficult to navigate and sometimes just doesn't work (times out trying to query) Alternatives considered [Inova Payroll](https://www.capterra.com/p/147551/Inova-Payroll/) Reason for choosing Netchex Software flexibility in setups. Review Source JS Jennifer S. Human Resources Manager Automotive Used the software for: 2+ years ### "Outstanding HRIS service!" April 3, 2023 5.0 Customer service has always been exceptional! Terrific program and worth the price. Pros Payroll and benefits. Integration back in was not easy. Today, implementation of programs in smoother with may walk-throughs and support. Cons Benefits has always been my qualm since 2017. Benefits overhaul has been on the roadmap way too long. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Netchex Netchex came in at the last minute. Pricing made a huge impact as well as the company is local. Review Source SW Samantha W. Service advisor Automotive Used the software for: 1-2 years ### "Netchex payroll review " July 19, 2023 5.0 Netchex is the easiest payroll software to use that I have encountered. It is like no other. Pros Netchex is a very easy to use program that is also very accurate. I would recommend to any dealership/ service department. Cons I have zero complaints! I’m saddened that my company no longer uses this program as it was amazing. Review Source MB Mitch B. Senior Accountant Accounting Used the software for: Less than 6 months ### "Using Netchex has made much of our payroll and HR processes so much easier." April 13, 2022 4.0 Our overall experience with Netchex has been great. We really appreciate the elimination of paperwork with the hiring and onboarding process as this saves us time as payroll administrators and gives our employees the ability to fill out the necessary forms online whenever it works best for them. The product seems very sophisticated and the service team has always been very helpful whenever issues do arise. Pros Our favorite part about this product is how it services the entire lifecycle of the employee. It begins with hiring and putting out adds and continues through onboarding and payroll once they are employed. You can also set up helpful templates to contact interviewees or soon-to-be employees to let them know about any paper work they need to complete (all online!) or to simply send them an email you set up beforehand. The entire process can be tailored to fit however you would like it to look. Cons There are some areas within payroll that we wish would be more flexible and editable to match our specific needs. As with many payroll products, there are limitations with how reports can be tailored and we simply have to filter or manipulate the date into what we need it to show. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Quickbooks was not a very sophisticated payroll product and also did not offer any of the HR functions that we were looking for. Review Source TB Tina B. Vice President of Administration Marketing and Advertising Used the software for: 1-2 years ### "Great addition to a small business" November 23, 2021 5.0 I've had a great experience. From the start, they helped us transition away from our old company and guided me to get started. Tech support is always quick in answering my questions and finding a solution. Pros I like the options for add-ons as my company grows and has a need for more features. I can add them on ala carte when needed. The functionality is easy and smooth and they have so much training to get you started. Cons I don't have anything I dislike, as time progresses, they fix and improve little things to keep moving forward. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) Rippling causes a lot of tax issues with failing to file. They did not correct their mistakes and we had to deal with the IRS. They had several other small hiccups along the way but that put us over the edge. Review Source JS John S. Hiring and Training Director Automotive Used the software for: 1-2 years ### "NetChex Super User" March 26, 2024 5.0 It has been a massive improvement of what we were using before. It is lightyears beyond that. We have to take some extra steps to figure things out, but the customer service has always been helpful. Pros It does have so many features. I enjoy how to you can assign certificates. It is nice that you can customize the dashboard. It is pretty easy to onboard and the task system is really nice. Cons It is not intuitive. It take a while to set something new up in NetChex. It is not easy to figure things out. You need to be asking a lot of questions to see what NetChex can do and how to do it. It would be nice if it integrated with other systems. It does not play with any of our other systems. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Netchex had way more features and was better suited for our size of company. Review Source JR John R. CHRO Banking Used the software for: 2+ years ### "Great Product for small business needing capabilities from an online HRIS." December 15, 2021 4.0 Overall we have been happy with Netchex. They provide us with all the necessary tools we need to get the job done. As we get larger in size I will need to start looking at companies with more in depth capabilities. Pros Netchex has by far the best customer service in the industry. You are never on hold and you always get to speak to someone onshore. Cons Some of the features that I feel are most important are kind of archaic. The time management part looks and feels old and hard to edit and make changes. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Netchex Price point. Review Source VR Verified Reviewer Office Administrator Architecture & Planning Used the software for: 2+ years ### "We Love Netchex!!!" October 10, 2023 5.0 Pros I love all of the training resources that are available. Cons I haven't found any features that I dislike. Review Source RC Ranee C. SERVICE MANAGER Automotive Used the software for: Less than 6 months ### "Netchex offer a great product!" October 2, 2023 5.0 Netchex has been great and truly helped our company move in the right direction with online timeclock and payroll. Pros Netchex is any easy to use point and click payroll, attendance software. The ease of switch to Netchex from our previous online payroll platform was appreciated. They set up multiple training sessions with our Administration and Office Manager teams to ensure ease of use. They have been helpful in answer all of our questions and making the transfer seamless. Cons The onboarding process seems slightly redundant for our new employees. They are required to attach documents for every step of the process, even if there is not necessarily one to attach. We have received some complaints there, but otherwise all is good. Switched from [ezLaborManager](https://www.capterra.com/p/212443/EzLaborManager/) The integrated onboarding and payroll system were a main selling point. Review Source Similar Products Featured