# SutiDesk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SutiDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/162137/SutiDesk

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# 

 SutiDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on January 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

SutiDesk

## What is SutiDesk?

Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions.

## What is SutiDesk used for?

[Complaint Management](https://www.capterra.com/complaint-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)

Top alternative

Featured

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for SutiDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sutisoft.com/&name=SutiDesk)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SutiDesk

4.7 (3)

VS.

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting Price

Contact vendor

Starting Price

$19

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (3)

Ease Of Use

4.5 (3,346)

Value For Money

4.7 (3)

Value For Money

4.4 (2,734)

Customer Service

4.3 (3)

Customer Service

4.5 (2,920)

## SutiDesk alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Assignment Management

Assign issues and tasks based on availability or required skills

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Case Management

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

SutiDesk 32 features

System alerts about the need to escalate an issue or request

Assign issues and tasks based on availability or required skills

Tickets are automatically assigned to specific agents based on predefined rules

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Track customer complaints from initiation through resolution

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage, store and organize emails within the system or via third-party apps

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Store, manage and track all forms in a centralized location

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Schedule and assign issue completion dates and/or times

Record and follow the progress of every issue

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Templated responses for responding quickly to recurring support requests

Plan and coordinate all the resources, costs and time needed to execute assignments

Monitor wait time and abandonment for incoming requests that have not been routed

Set an issue to repeat

View and track pertinent metrics to find patterns and gain insights from data

Plan daily routes to optimize employee scheduling and provide directions

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Allow customers/users to submit support queries and service requests

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

Features

4.7 (3)

4.7

Based on 3 reviews

## Pricing

Value for money

4.7 (3)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.7 (3)

4.7

Based on 3 reviews

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## Support, customer service and training options

Customer Service

4.3 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (3)

4.3

Based on 3 reviews

## User reviews

Overall rating

4.7

Based on 3 reviews

Filter by rating

5(2)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Brenda C.

System Engineer

Food & Beverages

### "Excellent work."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 7, 2018

Pros

Wow, there is no doubt that SutiDesk is a very complete and effective company, I will definitely return to continue working with them, I made it clear that it is one of the best companies that can be found in the area of help desks.

Cons

I have no complaints to give on the contrary I only have good reviews that is all that this company deserves. Excellent work.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Valentina G.

Web Designer

### "Amazing!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 6, 2018

Pros

Incredible effort that the SutiDesk company makes to keep the customers happy, I am very satisfied to have worked with them, I have no doubt that it is one of the best in the field of help desks.

Cons

I really do not have any complaints to give, on the contrary, just congratulate them for the excellent service, it was very rewarding to work with a company with its warm service and empathy with the client. Very good.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Jeremy M.

Founder

### "Simple CRM software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

April 4, 2018

Pros

Easy to onboard team members and use, plus some automated processes save time over other CRM alternatives

Cons

UI isn't great and the dashboard feels like a corporate-y app that hasn't been updated in a decade.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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