# Audiense Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Audiense the right Social Media Analytics Tools solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162154/Audiense-Connection-Platform/reviews --- Audiense 4.2 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Audiense Ease of use 4.3 Customer Service 3.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MV Mercedes V. Licenciada Events Services Used the software for: 2+ years ### "Audiense Insights and Audiense Connect represent the best strengths of Audience connect" December 19, 2019 5.0 Audience connect represents the best platform to track the community on twitter, it helps to analyze the commitment in social networks. It has two strengths Audiense Insights and Audiense Connect. Pros The possibility of knowing best time to tweet, and the users that are granted in real time, as well as other characteristics of these users to increase engagement Cons Segmentation of reports. They must incorporate other KPIs. KPIs related to thematic and not with like or comments Review Source Response from Audiense September 27, 2022 Thank-you for your review Mercedes! Audiense offers segmented reports with two methods of segmentation: interconnectivity and affinity. These reports can be created on audiences using multiple filters with Boolean Logic. This allows for both simple and complex audiences to be segmented. We love to see your use of Audiense Connect to increase engagement. We hope to see you in Audiense again! Beaton M. Community Hub Manager E-Learning Used the software for: Less than 6 months ### "Social Media monitoring and marketing " April 6, 2022 5.0 Pros It gives a one-stop dashboard for analytics and audience of Twitter accounts with a bonus of being able to follow or unfollow one's audience Cons The platform is packed with lots of features but it is not intuitive to use and navigating the dashboard can be a bit tricky from moving between the home screen to finding the various metrics and options available Switched from [Statusbrew](https://www.capterra.com/p/155456/Statusbrew/) The pricing package gave Audiense a competitive edge Review Source Response from Audiense September 27, 2022 Woohoo! Thank-you for your review Beaton! Within the parameters of what Twitter allows, we love the follow/unfollow capabilities We're passing your feedback regarding navigating, and learning features to the team. This is something we're continuing to work on. If you have any specific suggestions, please email productrequest@audiense.com JM Jamie M. Head Of Marketing Information Technology and Services Used the software for: 2+ years ### "A great Twitter listening tool - but limited features for lower tier users" February 13, 2018 4.0 Pros There are some brilliant social listening features that help you to understand what an audience is doing on Twitter. The advanced reporting (that costs extra per 'pack' of mentions/Tweets) is really useful for doing reports on events, hashtags or industry reports. You can monitor specific lists, including Twitter users, email lists (successfully matched to Twitter users) and more. And, you can create Twitter advertising lists from these internal lists. Cons Their entry-level pricing is very reasonable but the features are limited and seemingly have become more limited over the years. Some key listening features, such as listening to keywords within Tweets is a premium feature - I've tried reaching out to them multiple times to find out how much this costs but have never heard back. It's a good tool to have and explore, but some key features are missing with the 'cheap' version and it's yet another tool to manage in my marketing stack but it can only do a fairly limited spectrum of tasks. Review Source Response from Audiense September 27, 2022 Thank-you for your review Jamie! Our Twitter Marketing plan offers all features within it now, whereas more data can come via add-ons. We love to hear that you used the lists for Twitter Ads! Our Twitter Marketing plan can be used for basic level social listening capabilities, but you might find Social Listening specific platforms such as Pulsar, Meltwater, amongst others to give you the depth you're looking for. We're sorry a team member didn't get back to you, please reach out to help@audiense.com if you have any questions. We hope to see you in Audiense again! KR Kushal R. Researcher, MS Student Education Management Used the software for: 1-2 years ### "Audiense is a powerful social media platform that helped us to better understand our audiences." December 27, 2022 4.0 Overall, Audiense is one of the nice platforms to manage social media marketing. The platform's influencer management features make it easy to identify and connect with potential ambassadors for my brand. Pros I love the social media monitoring and analytics that Audiense provides. It helps me keep track of my influencer marketing campaigns and identify new opportunities for growth. Additionally, the platform is extremely user-friendly and provides great insights into the social media landscape. It also provides valuable insights into my audience's demographics and interests, which helps me to create more targeted and effective content. Cons The only thing I don't like about it is its price. $79.00 /month is too expensive for small businesses. Otherwise, The features are great to grow marketing. Review Source Response from Audiense March 21, 2023 Thank you for your Audiense review. We are super happy that you are enjoying your experience and value the platform's influencer & brands feature, amongst other insights. I have shared your pricing feedback with the team so they are aware. We are always aiming to improve Audiense and its value further, so thought you might like to access our roadmap via our Product Portal, where you can see planned, beta, under consideration and launched features. Within the product portal and inside the updates, you can vote for features that are most important to you, or simply submit ideas you'd like to see become part of Audiense's functionality. Link: https://portal.productboard.com/audiense/4-product-portal-roadmap/tabs/6-planned Hope this is useful! Best wishes, The Audiense Team Laureine Claire N. Manager Farming Used the software for: 6-12 months ### "Audiense est le meilleur logiciel de gestion des réseaux sociaux " September 12, 2023 4.0 Pros C'est un logiciel qui facilite le suivi de l'engagement pourquoi mon équipe Cons Le tableau de bord d'activité de Audiense n'est pas très efficace Review Source Response from Audiense October 3, 2023 Thank you for taking the time to review Audiense. We really appreciate it! We'd like to know more about your experience with the activity dashboard to truly understand what you mean. Whether this is where you see the amount of reports used etc.. We have a product portal that is available via the Audiense platform top menu - where you can see contact us, there is one area just below called Product Feedback This will take you to our roadmap/product portal, where we have planned, under consideration, beta and launched features, and always invite our highly esteemed users to submit ideas or vote on features that matter to them most. Please feel free to share your thoughts as we will be able to make the necessary adjustments to improve our dashboard further. Best wishes, The Audiense Team VR Verified Reviewer Developer Information Technology and Services Used the software for: 6-12 months ### "A Comprehensive Social Media Analytics and Audience Intelligence Platform" January 3, 2023 5.0 Pros Audience is a game-changer. It is the only platform that I found that offers it all. From analytics to sentiment analysis, Audience will provide you with insights on your social media presence that you never had before! I can't recommend it enough! Cons So far, I have not encountered any drawbacks or negative aspects of this tool. Review Source Response from Audiense March 21, 2023 Thank you so much for your review! ���� We are delighted that you are enjoying Audiense and the value you get out of it. ���� You can keep up-to-date with our product roadmap, vote for specific features or submit an idea if you would like to see any improvements on our newly launched Product Portal here: https://portal.productboard.com/audiense/4-product-portal-roadmap/tabs/6-planned ���� If you enjoy to keep up with trends, how-to's and other useful content our blog may be useful if you don't have access already: https://resources.audiense.com/blog Best wishes, The Audiense team JC Jonathan C. founder Internet Used the software for: 2+ years ### "Great software for consumer segmentation" June 30, 2022 5.0 Pros Audiense UX is great , and the software is easy to use with quite straight forward use case . Use it mostly to understand our audience , define persona and relevant segmentation Cons would love to have the same quality of data across all social network( obviously not all platforms as the same policy as twitter...) Alternatives considered [NOW Affinio](https://www.capterra.com/p/170004/NOW-Affinio/) Review Source Response from Audiense September 27, 2022 Wow, thank-you for your review Jonathan! Segmentation and developing personas is the real deal Broader data sources (at the same level!) is recurrent feedback for us, and whilst we aim to remain compliant, we have resources on our stance and how can use Audiense to its max for understanding other platforms. Reach out to us at productrequest@audiense.com if you would like to learn more. AD Alan D. Landlord Marketing and Advertising Used the software for: 6-12 months ### "Socialbro" October 12, 2017 5.0 Overall the software is still worth it but you have to have a bigger budget now and working for a larger corporation. Pros Social bro was a great tool in being able to understand your audiences and being able to understand your audiences and cater to them is important because you want to be more targeted. Cons Social bro seems to have become more expensive once it was acquired by audisense. The cost factor is important because, the returns may not always be there. Review Source Response from Audiense September 27, 2022 Thank-you for your review Alan! We take onboard your feedback. Whilst our product is priced for the value we believe it delivers, we still have free access to both sides of the platform, and trials are available. We hope to work with you again in the future! DH Darren H. Owner of Think Twice Marketing. Challenging the way you do marketing Marketing and Advertising Used the software for: ### "null" March 12, 2018 1.0 Review Source Response from Audiense September 27, 2022 Hi Darren, We're sorry to see that you rated Audiense with low scores, if you would like to provide us more feedback of how we can improve, please do! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.