# Sympa Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Sympa the right Human Resources solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/162164/Sympa-HR/reviews

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Sympa

4.4 (19)

[View alternatives](https://www.capterra.com/p/162164/Sympa-HR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Reviews of Sympa

Ease of use

4.5

Customer Service

4.4

## Showing most helpful reviews

Showing 1-19 of 19 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jarkko S.  
HR Business Partner  
Information Technology and Services  
Used the software for: 2+ years

### "Good, simple and multipurpose HRIS"

November 1, 2022

4.0

You can handle many same time changes and keep updated all the time in personel data.

Pros

You can easily make customization and new features yourself.

Cons

User right management is quite compicated and requires lot manual work.

Review Source

WH

Wouter H.  
HR Director  
Sports  
Used the software for: 1-2 years

### "Great and most of all user friendly software!"

March 5, 2020

5.0

Great experience, super to use and implemented software. Next to that we are in charge of changing the system. No super high consulting costs. What you see is what you get, and it works great!

Pros

Adaptability, Look & Feel, Implementation

Cons

Because of the enormous options, it took a while for me to have the right scope for implementation

Alternatives considered

[Visma Severa](https://www.capterra.com/p/81468/Severa-PSA/)

Reason for choosing Sympa

Flexibility, price vs. functionality

Switched from

[Auto Decision Platform](https://www.capterra.com/p/173166/ADP/)

Previous software didn't meet the expectations. No options to customize and because we are not a multinational, we were not an important customer for ADP.

Review Source

Response from Sympa

June 25, 2020

Hi Wouter, Thanks for your review! And yes, you're right - Sympa HR can be implemented and configured in so many ways! If you need any further help with development of your system, don't hesitate to contact your dedicated Customer Success Manager, who can guide you through our Best Practice site and help you pinpoint your needs. Wouter, thanks for being with us and enjoy your smoother HR ride with Sympa!

HT

Hanna T.  
HR Specialist  
Food Production  
Used the software for: 2+ years

### "-"

March 21, 2022

3.0

Pros

software is easy to use and also for administator

Cons

Features that I need are covered well. Frequent system failures interfere from time to time.

Review Source

SJ

Satu J.  
HR Director  
Wholesale  
Used the software for: 1-2 years

### "All going well"

December 16, 2024

5.0

All going smoothly, my overall feeling is satisfyed

Pros

Easy, customer service is always nice and helpful.

Cons

Sometimes bugs, and you need to wait it gets better.

Review Source

EH

Eva H.  
Senior HR Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "We really liked SYMPA"

January 31, 2024

5.0

Me and my colleagues that used SYMPA always liked it a lot! It was easy to introduce to the organization and easy to improve overtime. We got a system that made us more effective.

Pros

An HR system that is very easy to adopt to the business needs. It is very easy to take out reports. It really makes HR work more efficient!

Cons

In the earlier version it did not keep track of all changes in the system, now this has been improved.

Reason for choosing Sympa

We evaluated our need, the functionality and price. Sympa had the best solution at a good price.

Review Source

KO

Katri O.  
henkilöstöpäällikkö  
Education Management  
Used the software for: 2+ years

### "Sympa makes everyday HR-life easier"

January 23, 2020

4.0

Sympa is well-functioning Hr-system from employee journey from start to finish. Reporting also works.

Pros

Sympa is easily customizable to the customer's needs

Cons

Sympa does not always provide a quick response to customer's software problems. Sympa Support is wery often busy.

Reason for choosing Sympa

Sympa was a Finnish software provider. The product was recommended and user-friendly from employee-user to supervisor-user. We have never regretted buying Sympa. I can strongly recommend Sympa for all HR people to small or large businesses.

Review Source

Response from Sympa

June 25, 2020

Hi Katri, thanks for your review! We are really sorry to hear that your experience of our customer support has not lived up to your expectations! We're continuously developing our processes and working methods, with customer satisfaction. We surely take your feedback seriously, thank you again for sending it. Please remember you can also call us or contact us via the Support Chat, found from our Support Portal. The Support Portal also contains guides regarding Sympa HR and its features and functionalities. We hope you find them useful :) Let us know, if there's anything we could help you with. And I hope you get to enjoy your smoother HR ride with Sympa HR!

EI

Eva I.  
HR Generalist  
Automotive  
Used the software for: 2+ years

### "Easy to use"

November 1, 2022

4.0

Sympa saves time for both HR and leaders at our company.

Pros

We looked for a system that could be scaled after our needs. Also a system that could be integrated with our salary/time system. We found that in Sympa. The implementation was well structured.

Cons

We miss a good competence matrix. The support can sometimes take time.

Review Source

AF

Anna F.  
HR BP  
Gambling & Casinos  
Used the software for: 1-2 years

### "Sympa helped us change the way of working"

March 17, 2020

4.0

The easy access to the system and information has helped everyone in the organization a lot.

Pros

With Sympa the time consumption of making reports and administrative tasks were reduced by at least 70 %. The managers love the easy access to all information about their employees that they needed to ask HR about before. It looks good and is easy to access. Sympa was a great help in setting up the system in the best way for our organisations needs. I fell that Sympa listens to the customers needs and is trying to develope the system frequently.

Cons

I still miss a good feature to work with appraisals. It fells a little bit edgy still and we have to invent and priorize a little to much to make the form/feature good.

Reason for choosing Sympa

Sympa gave more value for the money.

Review Source

Response from Sympa

June 25, 2020

Wow Anna, amazing impact in efficiency with the reduced time consumption! Very well done, and thank you for sharing these results! Maybe the new multi-edit tool could ease some of your pain when it comes to handling appraisals? Don't hesitate to reach out to our support or your dedicated Customer Success Manager, if you have any further questions! Thanks for being with us and enjoy your smoother HR ride!

VR

Verified Reviewer  
Sr. Account Executive  
Information Technology and Services  
Used the software for: 6-12 months

### "HR tool that makes onboarding and goal setting much simpler than I've experienced before!"

December 13, 2021

5.0

My overall experience has been very positive. Sympa has been a really important aspect of our company and the management of HR internally and getting that information out to employees. At my last company we didn't have anything like it, so it's been a huge help.

Pros

I like that the portal is completely customized for our organization. When I log in, I have access to tons of resources, a company directory (we're global so it's really helpful), and my business goals, PDP, sales quotas, etc.

Cons

The user interface could be a bit cleaner, but overall it's really great!

Review Source

Ellen B.  
HR  
Real Estate  
Used the software for: Less than 6 months

### "A good experience as a first-time buyer, implementer at a company that didn't have an HRM-system "

November 1, 2022

4.0

Pros

Scalable, value for money, wide variety of features.

Cons

The user interface could be prettier and more easily navigated.

Review Source

KN

Kati N.  
HR Coordinator  
Design  
Used the software for: 1-2 years

### "HR software that is supereasy to modify"

February 3, 2020

4.0

I really enjoy working with Sympa. It is so easy to modify and I always get brilliant support from Sympa when needed.

Pros

It is quick and easy to modify to meet your needs. I like the graphics and symbols. You can count on that it improves all the time and you can get new versions.

Cons

Some sections are a bit out of date and inflexible, like recruiting pages.

Review Source

Response from Sympa

June 25, 2020

Thank you for your review Kati! We also love our support - they are simply amazing! Thanks, your thoughts on recruitment have been sent to product development. Any further comments and feature requests can be sent to our Support, who will make sure they reach or development team. Your review is super appreciated, and we hope you get to fully enjoy your smoother HR ride with Sympa!

TK

Toni K.  
SystemSpecialist  
Construction  
Used the software for: 1-2 years

### "Good Software"

November 1, 2022

5.0

I like this sofware

Pros

Easy to use. Easy to add fields and plots if necessary.

Cons

Making calculation formulas is challenging

Reason for choosing Sympa

It seemed very versatile and easily customizable

Review Source

HP

Helene P.  
HR Partner  
Hospitality  
Used the software for: 1-2 years

### "Sympa HR is a great help for us every day"

March 13, 2020

5.0

Our managers have access to all employee data in one system.

Pros

It´s easy to use for our managers. We can administrate it by ourselves and there are a lot of opportunities.

Cons

Sometimes as an administrator it´s not so easy to do changes. We need to contact Sympa support for help.

Reason for choosing Sympa

It was the HR system that was most user friendly. Our managers and employees are very operational and not so administrative.

Review Source

Response from Sympa

June 25, 2020

Hi Helene, Mastering building and configuring a new system really might take some time, but I am sure you will get the hang of it in no time! Also, our support is always happy to help. I hope you also have had time to look at our functionality guides on the Support Portal - you might find some answers there too! Thanks for being with us and enjoy your smoother HR ride!

SJ

Sara J.  
HR-partner  
Real Estate  
Used the software for: 6-12 months

### "Sympa HR in Sweden"

April 4, 2022

4.0

Pros

Sympa is easy to use and appriciated by our managers. It´s easy to create reports.

Cons

It´s not that easy to use and learn the system as an administrator.

Reason for choosing Sympa

Beacuse it is easy to use and the company has a drive to keep developing the system.

Review Source

CD

Chiel D.  
HR Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Easy to use "

October 31, 2018

5.0

Easy to change HR processes ourselves after a short admin-training

Pros

how easy we could make an integration with our Payrol solution

Cons

I would have liked to have a dashboard on the first page, but we solved that with an power BI integration.

Review Source

Response from Sympa

June 25, 2020

Thank you for your review, Chiel! Much appreciated. Sounds like a well-functioning work-around, well discovered! Your wish has however been taken to the development team, we hope to have it proceeding soon. In the meantime, we hope you get to enjoy the smoother HR ride with Sympa, and thank you for being with us.

MN

Morris N.  
Legal Trainee  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use "

May 8, 2020

5.0

Pros

I like that all the necessary information about my employment is found in the same place with ease.

Cons

As an end user it is hard to single out any specific feature related con.

Review Source

Response from Sympa

June 25, 2020

Thank you Morris! Sounds great! Happy to hear from a satisfied end-user. Enjoy your smoother HR ride, and let us know if we can help you further.

ICN

Ina Catrine N.  
HR Director  
Management Consulting  
Used the software for: 6-12 months

### "Meets all organizational Employee Life Cycle management needs"

July 30, 2015

4.5

Pros

Personal follow up and close interaction through the implementation period. Excellent service level. Flexible solutions to build your own environment to suit your organizational needs. You can build for the basic functions or you can build the solution to meet all complex Employee Life Cycle management needed in your organization. Good value for money

Cons

No Pre buildt API for social media integration in recruitment module No Big Data accessability Not in compliance to all countries

Review Source

EA

Emmanuel A.  
HR Administrator  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Sympa"

November 10, 2016

5.0

For a tool that you can utilize for your entire HR cycle, Sympa is definitely a great HRIS that is very easy to implement from the start of your employment process. They work very well with your needs and customer service is exceptional!

Pros

Very easy to implement from the start of your HR program/cycle

Cons

None!

Review Source

SA

Stephanie A.  
analista  
Staffing and Recruiting  
Used the software for: I used a free trial

### "Qualidade de utilização"

November 17, 2022

4.0

Pros

forma diferente de anúncios de eventos, cursos, shows entre outros.

Cons

não tenho do que reclamar do site, a principio tudo dentro dos conformes

Review Source

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