# Telzio Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Telzio Software - reviews, pricing plans, popular comparisons to other Telephony products and more.

Source: https://www.capterra.com/p/162167/Telzio

---

# 

 Telzio Software Review 2026: Features, Integrations, Pros & Cons

Last updated on February 11, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Telzio

## What is Telzio?

Telzio's telephony capabilities center around Voice Over Internet Protocol (VoIP) technology, which allows for telephone communication via the internet instead of traditional landlines. This modern approach to telephony includes IP communications and broadband phone service, utilizing internet connectivity to transmit voice signals globally. Telzio provides VoIP services accessible through mobile and browser-based applications, ensuring high-quality, reliable, and flexible communication solution

## What is Telzio used for?

[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)

Overall rating

Based on 34 user reviews

Reviews sentiment

Positive

91%

Neutral

3%

Negative

6%

Starting price

$50

Usage Based, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Telzio

4.5 (34)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$50

Usage Based, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (34)

Ease Of Use

4.8 (900)

Value For Money

4.5 (33)

Value For Money

4.5 (820)

Customer Service

4.8 (32)

Customer Service

4.6 (857)

## Telzio alternatives

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

[4.6 (14,520)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Starting price

$14.99

Per User, Per Month

[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting price

$10.00

Per User, Per Month

[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting price

$0.01

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/162167/Telzio/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Routing

4.8 (12)

58.33% of 12 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Alerts/Notifications

5.0 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatic Call Distribution

4.8 (6)

16.67% of 6 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Transfer

4.8 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Chat/Messaging

4.8 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Voice Mail

4.8 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Computer-based system that allows users to send and receive voice messages

Telzio 54 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Track and report on call outcomes

Manage and track all past and future calls.

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

View caller ID details such as name and number and determine how to respond by prioritizing or blocking it

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

For Cloud-based phone system that sends and receives calls via the internet.

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Transmit voice and other information digitally

Telephone system that allows users to connect internally as well as place and receive external phone calls

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Enables the connectivity to send and receive calls over the internet

Send messages via SMS

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Computer-based system that allows users to send and receive voice messages

Transcribe voicemail audio messages to written text that is sent over email

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.6 (34)

4.6

Based on 34 reviews

## Pricing

Value for money

4.5 (33)

Free Trial

Basic

$50.00

Usage Based,Per Month

Value for money

4.5 (33)

4.5

Based on 33 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (32)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (32)

4.8

Based on 32 reviews

## User reviews

Overall rating

4.5

Based on 34 reviews

Filter by rating

5(24)

4(7)

3(1)

2(1)

1(1)

Mentioned topic

Sorted by most recent

AR

Ashley R.

Marriage and Family Therapist

Mental Health Care

### "Unfamiliar with case use text"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

June 26, 2025

Pros

I like how everything is organized on the website and quick responses in the chat with \[sensitive content hidden\] I also like the voicemail to text.

Cons

I am not to happy with having to do the branding and the use case. I understand why it is happening, but it is just more work for me, since I am the only employee as a therapist. I understand that it was suggested that I have my own website, so clients can consent to the use case. I believe it is direct-to-direct communication. Well, just another thing to do, and it is slowing me down from texting clients. Not to mention, it seems a bit confusing. On another note, can I suggest a separate file to store all of my clients number's, with an additional code to get into. Currently, I have client's and friends together on my contact list.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WS

Warren S.

Director of Technology

Education Management

### "Best phone service for Schools"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 9, 2025

Service is great. Easy to speak to a real person, and the few issues we had were solved immediately

Pros

Great price for a place with lots of internal calls and limited outside. Not paying per line is THE BEST!!!

Cons

Limited to the number of phone numbers you buy, so each line does not have its own number. Not an issue for us with classroom phones.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Cost was much less. We did not need full features on all phones.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CV

Clarelle V.

Admin Assistant

Building Materials

### "Simple to use VoIP solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 19, 2025

We use Telzio daily to monitor phone calls for internal quality assurance and to easily update call flows or recorded messages—such as changes to store hours. We've also had a great experience with their customer service, which has been consistently responsive and helpful.

Pros

Very easy to use web dashboard and mobile app. The company uses this on both their work computers and mobile. Customer support is always responsive. Any issue you have with Telzio can easily be troubleshoot if you look at their FAQ page. Setup is straightforward, and managing users, numbers, and call flows is seamless.

Cons

Honestly, we have no complaints so far. As I mentioned, customer support is always responsive if there is an issue.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Sarah B.

Owner

Mental Health Care

### "meets my small business needs"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 23, 2025

Smooth; good customer service, very helpful and informative.

Pros

the flexibility in creating a unique business profile. Allows my small business to have a footprint in making connections with our community without it being expensive

Cons

service is glitchy at times, with dropped calls and inability to hear people.

Alternatives considered

[Plum Voice](https://www.capterra.com/p/19653/Plum-Voice-Hosted-IVR/)

Reasons for choosing Telzio

Cheaper for the amount of numbers I would need in my business

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JJ

Jim J.

Sys Admin

Electrical/Electronic Manufacturing

### "Cost effective & reliable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 8, 2025

It has been a perfect fit for our small business. Cost effective, reliable, features we need. Because we have many users but few lines and only basic calling needs, Telzio has kept us from breaking the bank on our phone system.

Pros

Easy to set up cloud hosted VOIP system. Plenty of features. Excellent value.

Cons

Integration with Grandstream phones doesn't always work well, that may be a problem with the phones.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Radu B.

CTO

Computer Networking

### "Review from Entropya"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 27, 2025

Pros

Creating and using US numbers is straightforward and easy. The custom plan that was offered to us provides good value.

Cons

We cannot receive SMS on the Swiss and Romanian numbers.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HS

Harvey S.

Operations Manager

Health, Wellness and Fitness

### "TELZIO - \[sensitive content hidden\] are the prime example of Client Support and Management"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 7, 2024

Wonderful, the best money can buy. \[sensitive content hidden\] from accounts and \[sensitive content hidden\] from support, have been very helpful in solving and assisting us. they even offered us cost-effective alternative options to lower our costs. that says it all.

Pros

\[sensitive content hidden\] from support and \[sensitive content hidden\] from accounts have been very helpful and replied instantly and I do mean instantly. Their replies are so fast, they make your ex’s texts look like they’re coming by carrier pigeon. They have the best Visual Call Flow Feature in the market IMHO. I mean it really simplifies everything, from incoming to outgoing.

Cons

the suggestion feature is kinda slow. i mean if you want to get some features added, you need to have a majority number of votes in and this could take years or sometimes never.

Alternatives considered

[Google Voice](https://www.capterra.com/p/210592/Voice/)

Reasons for choosing Telzio

I could not talk to anybody from google regarding google voice

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AK

Andrew K.

Director of Technology

Religious Institutions

### "Best Phone System Our Church Has Used"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 28, 2023

Fantastic, if I had to outfit a small office or start-up, this is where I'd begin

Pros

I love that I could just jump headfirst into Telzio without an unneeded sales call telling me what I needed. I knew what we needed, a basic phone system - nothing with video calls and everything else. We have been through a couple providers and it always seemed like the feature we needed was behind a more expensive plan. With Telzio, everything is included and you just choose what you need for minutes, which in case you're wondering - you probably do less minutes than you think - I was shocked at how low our usage was. Telzio is extremely easy to use and compatible with so many different office phones that nearly everything from our old system flawlessly transferred to our new one. I can't say enough good things!

Cons

The only thing I'd nitpick is setup of caller ID name and e911 have an initial fee - I didn't mind paying them but it would've been nice knowing that going in those were not included in the initial startup cost.

Switched from

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)

Horrible experience - billing was consistently incorrect and never actually equalled the bill we were promised when the contract was signed. Had to get out under a clause in our contract of not fulfilling the contract. It was just an overall headache from start to finish and we are glad to be away from them.

Alternatives considered

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

Reasons for choosing Telzio

Pricing - Per account price instead of per seat. Full feature set without different levels of plans. It also worked with 80% of our equipment already in the building.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ML

Mitchell L.

Manager, Information Technolog

Wholesale

### "Telzio Telephone System"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 9, 2023

Overall Telzio is a wonderful VOIP system. Our team uses it globally, with many DID in many countries. The setup was slick and straightforward. IOS & Android APP and web browser access. The support team is very helpful and reply quickly via the live chat. BIG FAN of TELZIO!!

Pros

Telzio Voip is a wonderful, feature rich, solid and affordable system. Everything works and works well. The cost to add a DID is very inexpensive. The support team is knowledgeable and friendly.

Cons

Telzio VOIP System is all good. The one thing I can think of is that when you have all your users entered, if you delete a user (if they have left the business) they are gone so I just remove the extension number from the user instead and keep the user......endless number of users.

Switched from

[Asterisk](https://www.capterra.com/p/60249/Asterisk/)

Telzio takes care of the system updates and backend fixes. Plus the cost to use Telzio is less expensive.

Reasons for choosing Telzio

Telzio offers unlimited users and not on a pay per user basis where as the competition charges per user.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KS

Kathryn S.

Manager - Customer Service Dept

Information Technology and Services

### "Highly Satisfied with our time with Telzio"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 3, 2023

Overall, we are highly satisfied with Telzio. Since our initial test, we've moved virtually all of our clients over to Telzio. The ease in which we can set up, make changes and receive customized personal help has been truly remarkable. We've worked with a number of providers and this by far has been our favorite experience.

Pros

Strongest feature by far for us has been how user friendly setting up Call Flows are. Because we are able to manage users, devices, call handling on such a granular level, we can truly direct our callers where we need them when and how is best.

Cons

The online Telzio calling features aren't as strong as they could be. We'd love to see a desktop app instead of needing to use a web based calling system.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/162167/Telzio/reviews/)

Popular comparisons

[Nextiva vs Telzio](https://www.capterra.com/compare/162167-175788/Telzio-vs-Nextiva) 

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