# Telzio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Telzio the right Telephony solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162167/Telzio/reviews --- Telzio 4.5 (34) [View alternatives](https://www.capterra.com/p/162167/Telzio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 11th, 2026 # Reviews of Telzio Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews CV Clarelle V Admin AssistantBuilding Materials, 11 - 50 employeesUsed the software for: More than 2 years. “We've also had a great experience with their customer service, which has been consistently responsive and helpful.“ May 19, 2025 JJ Jim J Sys AdminElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “Integration with Grandstream phones doesn't always work well, that may be a problem with the phones.“ April 8, 2025 HS Harvey S Operations ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “They have the best Visual Call Flow Feature in the market IMHO.“ October 7, 2024 Nathan L Information Technology ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “Pricing by the minute instead of by the user or line saves us so much in telephony costs.“ November 2, 2023 Nathan L Information Technology ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “Telzio has been rock-solid from the ease of use on the administrator side, to the ease of use for our users, to the support we've received.“ November 2, 2023 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan L. Information Technology Manager Real Estate Used the software for: 2+ years ### "Give Telzio a Try. You won't regret it." November 2, 2023 5.0 Telzio has been rock-solid from the ease of use on the administrator side, to the ease of use for our users, to the support we've received. Very happy with Telzio as our VoIP vendor. I have no plans to make any changes any time soon. Pros I like the pricing structure. Pricing by the minute instead of by the user or line saves us so much in telephony costs. It's not for everyone; but for us, it was integral over other options we looked at that charged by the user or line. Cons I thought the mobile app was the weak point at first but it's been steadily improved over time and is very solid now. Review Source SB Sarah B. Owner Mental Health Care Used the software for: 1-2 years ### "meets my small business needs" April 23, 2025 4.0 Smooth; good customer service, very helpful and informative. Pros the flexibility in creating a unique business profile. Allows my small business to have a footprint in making connections with our community without it being expensive Cons service is glitchy at times, with dropped calls and inability to hear people. Alternatives considered [Plum Voice](https://www.capterra.com/p/19653/Plum-Voice-Hosted-IVR/) Reason for choosing Telzio Cheaper for the amount of numbers I would need in my business Review Source AR Ashley R. Marriage and Family Therapist Mental Health Care Used the software for: 1-2 years ### "Unfamiliar with case use text" June 26, 2025 3.0 Pros I like how everything is organized on the website and quick responses in the chat with \[sensitive content hidden\] I also like the voicemail to text. Cons I am not to happy with having to do the branding and the use case. I understand why it is happening, but it is just more work for me, since I am the only employee as a therapist. I understand that it was suggested that I have my own website, so clients can consent to the use case. I believe it is direct-to-direct communication. Well, just another thing to do, and it is slowing me down from texting clients. Not to mention, it seems a bit confusing. On another note, can I suggest a separate file to store all of my clients number's, with an additional code to get into. Currently, I have client's and friends together on my contact list. Review Source WS Warren S. Director of Technology Education Management Used the software for: 2+ years ### "Best phone service for Schools" June 9, 2025 5.0 Service is great. Easy to speak to a real person, and the few issues we had were solved immediately Pros Great price for a place with lots of internal calls and limited outside. Not paying per line is THE BEST!!! Cons Limited to the number of phone numbers you buy, so each line does not have its own number. Not an issue for us with classroom phones. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Cost was much less. We did not need full features on all phones. Review Source HS Harvey S. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "TELZIO - \[sensitive content hidden\] are the prime example of Client Support and Management" October 7, 2024 4.0 Wonderful, the best money can buy. \[sensitive content hidden\] from accounts and \[sensitive content hidden\] from support, have been very helpful in solving and assisting us. they even offered us cost-effective alternative options to lower our costs. that says it all. Pros \[sensitive content hidden\] from support and \[sensitive content hidden\] from accounts have been very helpful and replied instantly and I do mean instantly. Their replies are so fast, they make your ex’s texts look like they’re coming by carrier pigeon. They have the best Visual Call Flow Feature in the market IMHO. I mean it really simplifies everything, from incoming to outgoing. Cons the suggestion feature is kinda slow. i mean if you want to get some features added, you need to have a majority number of votes in and this could take years or sometimes never. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Telzio I could not talk to anybody from google regarding google voice Review Source CM Christopher M. Director of IT Mental Health Care Used the software for: 1-2 years ### "Telzio is great! " November 2, 2023 5.0 We have no plans to transition away from Telzio in the foreseeable future. The reliability of the service is commendable, as we have yet to experience an outage or any issues in the 2 years we have been using it! Pros Telzio offers a user-friendly experience with its straightforward setup and easy configuration. Should you require physical phones, they conveniently ship them to you, requiring nothing more than a WiFi password on your part. The phones arrive preconfigured to your account, making the process hassle-free and efficient! Cons Telzio demonstrates promise and I am hopeful for its expansion to integrate with other third-party applications. There's room for enhancement in its security features for administrators, notably the absence of Google Single Sign-On (SSO), though it's heartening to hear that a substantial update in 2024 aims to address these aspects. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Telzio The license cost per user just didn’t make sense for our business. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Opting for Telzio over alternatives like Google Voice has proven to be cost-effective due to its pricing structure. Unlike the per license fee model, which can get expensive, Telzio provides a more flexible approach. It seemingly allows for an unlimited number of users, charging instead on a per-minute basis or through tailored plans/packages. This setup aligns more fittingly with varying needs, ensuring you only pay for what you use, which ultimately contributes to better cost management for your communications solution. When not every employee would not be a heavy phone user it just didn’t make sense to pay google $20 a user for 35 users. Review Source AK Andrew K. Director of Technology Religious Institutions Used the software for: 1-2 years ### "Best Phone System Our Church Has Used" December 28, 2023 5.0 Fantastic, if I had to outfit a small office or start-up, this is where I'd begin Pros I love that I could just jump headfirst into Telzio without an unneeded sales call telling me what I needed. I knew what we needed, a basic phone system - nothing with video calls and everything else. We have been through a couple providers and it always seemed like the feature we needed was behind a more expensive plan. With Telzio, everything is included and you just choose what you need for minutes, which in case you're wondering - you probably do less minutes than you think - I was shocked at how low our usage was. Telzio is extremely easy to use and compatible with so many different office phones that nearly everything from our old system flawlessly transferred to our new one. I can't say enough good things! Cons The only thing I'd nitpick is setup of caller ID name and e911 have an initial fee - I didn't mind paying them but it would've been nice knowing that going in those were not included in the initial startup cost. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Telzio Pricing - Per account price instead of per seat. Full feature set without different levels of plans. It also worked with 80% of our equipment already in the building. Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) Horrible experience - billing was consistently incorrect and never actually equalled the bill we were promised when the contract was signed. Had to get out under a clause in our contract of not fulfilling the contract. It was just an overall headache from start to finish and we are glad to be away from them. Review Source ML Mitchell L. Manager, Information Technolog Wholesale Used the software for: 2+ years ### "Telzio Telephone System" December 9, 2023 5.0 Overall Telzio is a wonderful VOIP system. Our team uses it globally, with many DID in many countries. The setup was slick and straightforward. IOS & Android APP and web browser access. The support team is very helpful and reply quickly via the live chat. BIG FAN of TELZIO!! Pros Telzio Voip is a wonderful, feature rich, solid and affordable system. Everything works and works well. The cost to add a DID is very inexpensive. The support team is knowledgeable and friendly. Cons Telzio VOIP System is all good. The one thing I can think of is that when you have all your users entered, if you delete a user (if they have left the business) they are gone so I just remove the extension number from the user instead and keep the user......endless number of users. Reason for choosing Telzio Telzio offers unlimited users and not on a pay per user basis where as the competition charges per user. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Telzio takes care of the system updates and backend fixes. Plus the cost to use Telzio is less expensive. Review Source KN Kathy N. HR Coordinator Automotive Used the software for: 6-12 months ### "Easy Way to Streamline Phone Services!" December 20, 2021 4.0 I have realized it is way easier to contact customers with everything readily available to me in one place. This allows for our remote employees to not miss a beat as well. I especially enjoy that customers will not have my personal phone # when I call through the Telzio app. Pros Instead of having 3 phone numbers that our customers call, we now have one that our customers can use to call each of our locations! This makes it so that I and others can see and respond to calls for Site #1 while we're at Site #3 or home. Once set up, it's very user friendly. Cons There is a lag once I answer calls where the caller won't hear me. Other than that, no complaints. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing Telzio This seemed more user friendly and offered more of what we were looking for. Review Source CV Clarelle V. Admin Assistant Building Materials Used the software for: 2+ years ### "Simple to use VoIP solution" May 19, 2025 5.0 We use Telzio daily to monitor phone calls for internal quality assurance and to easily update call flows or recorded messages—such as changes to store hours. We've also had a great experience with their customer service, which has been consistently responsive and helpful. Pros Very easy to use web dashboard and mobile app. The company uses this on both their work computers and mobile. Customer support is always responsive. Any issue you have with Telzio can easily be troubleshoot if you look at their FAQ page. Setup is straightforward, and managing users, numbers, and call flows is seamless. Cons Honestly, we have no complaints so far. As I mentioned, customer support is always responsive if there is an issue. Review Source VT Veena T. Program Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Telzio has great support services!" November 4, 2022 4.0 Pros The staff are great to work with, and you can add multiple team members along with tracking text messages! Cons Missing some support in labeling contacts and phone number that we call to keep track of clients we have been talking to Review Source FB Frank B. Board member/IT Chairman Accounting Used the software for: Less than 6 months ### "Great call center solution" November 7, 2022 5.0 Satisfied with Telzio and the support the company provides Pros Easy to setup and use. We were able to get up and running the same day we signed up. Cons I have not had any problems using Telzio. Review Source JJ Jim J. Sys Admin Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Cost effective & reliable" April 8, 2025 5.0 It has been a perfect fit for our small business. Cost effective, reliable, features we need. Because we have many users but few lines and only basic calling needs, Telzio has kept us from breaking the bank on our phone system. Pros Easy to set up cloud hosted VOIP system. Plenty of features. Excellent value. Cons Integration with Grandstream phones doesn't always work well, that may be a problem with the phones. Review Source RB Radu B. CTO Computer Networking Used the software for: Less than 6 months ### "Review from Entropya" March 27, 2025 4.0 Pros Creating and using US numbers is straightforward and easy. The custom plan that was offered to us provides good value. Cons We cannot receive SMS on the Swiss and Romanian numbers. Review Source KS Kathryn S. Manager - Customer Service Dept Information Technology and Services Used the software for: 6-12 months ### "Highly Satisfied with our time with Telzio" November 3, 2023 5.0 Overall, we are highly satisfied with Telzio. Since our initial test, we've moved virtually all of our clients over to Telzio. The ease in which we can set up, make changes and receive customized personal help has been truly remarkable. We've worked with a number of providers and this by far has been our favorite experience. Pros Strongest feature by far for us has been how user friendly setting up Call Flows are. Because we are able to manage users, devices, call handling on such a granular level, we can truly direct our callers where we need them when and how is best. Cons The online Telzio calling features aren't as strong as they could be. We'd love to see a desktop app instead of needing to use a web based calling system. Review Source LM Lucas M. Technical Support Manager Computer Software Used the software for: 1-2 years ### "Growing Company getting Great Support" December 3, 2021 4.0 We use Telzio as for our clients to contact us for customer support and purchasing. It works exactly as advertised and it has been simple to implement, add users, add different call flows, and track employee calls. The follow up from your customer support and sales team has been exceptional. They have followed up with me regarding features and requirements that amidst a company merger I often had far in the back of my mind but needed to get done. Pros The interface to setup call flows is very simple, flexible, and immediate. Usage data presentation is attractive and fairly easy to extract for reporting purposes. Cons There are features that are not yet implemented that would be nice. Better text message support (ie 5 digit text numbers in particular). Also, ringing folks in a queue in the same order every time opposed to the person who hasn't received a call in the longest time. Reason for choosing Telzio 3CX was incredibly complicated and required multiple systems to get setup, implemented, and functioning. To many points of failure that did not belong to 3CX. While their feature set was huge, all of it would have been very difficult and niche to setup (anyone can login to Telzio and quickly understand how to use it). Can't remember with Dialpad. Review Source Response from Telzio December 7, 2021 Thank you for your great review, Lukas! Ease of use and rapid configuration is one of our top priorities, so we are thrilled to hear that. We do in fact offer shortcodes for texting (5-digit codes). If it's something you'd be interested in, please reach out to us to get started. PS Peter S. IT Director Hospitality Used the software for: 6-12 months ### "Telzio is perfect for our season business" December 2, 2021 5.0 Telzio has been perfect for our organization. We are a seasonal business and go from an off-season usage of about 30 users to 200 or so for 3 months a year. The pay by usage model has saved us low 5 figures per year, even when accounting for having to purchase all new hardware during year 1. The service is reliable, easy to use and tech support is excellent. Honestly, no complaints at all! Pros The admin control panel is excellent, easy to use, and has modern UI. All services have been reliable and interactions with tech support friendly and informative. Cons The mobile app sometimes has connection issues but that is more likely network / LTE related. Review Source Response from Telzio December 8, 2021 Thank you for your kind review, Peter! We are happy to hear you enjoy our services and all the savings from our usage-based pricing model. We have a new mobile app coming out soon, which will squeeze even more performance out of poor connections while on the go in areas with suboptimal coverage. Please contact your account manager if you're interested in our private BETA program for select customers. KL Kevin L. Director of Operations Retail Used the software for: 2+ years ### "Highly Reliable and Scalable" November 2, 2023 5.0 Highly reliable, I do not have to deal with it often. Setting up new employees is a breeze. Pros Easiest setup of a VOIP solution I have seen. Highly Reliable Cons Pricing is a bit difficult to measure starting. Worth it for the savings. Reason for choosing Telzio User interface Review Source Kristina J. JRSC Express Manager Printing Used the software for: 1-2 years ### "Telzio" January 4, 2019 5.0 Telzio has allowed my company to have an easy to use but great company phone system. You can set it up so that not everyone that is on the system will receive every call. We have 3 different phone lines that come into ours, and it is very easy to tell what phone line the incoming call dialed. Also it is very easy to place a call on hold, or transfer to another person. Use can also use it to inter-call between the company. Through the website you can also send text messages and fax. Pros How easy it is to use. You sign up, and then can start using. It takes no time to get used to the setup, and is very user friendly. Cons It does not often work great if you start a call on Wifi and then need to switch to cellular data, most often it will loose the call. Review Source VR Verified Reviewer Medical Director Health, Wellness and Fitness Used the software for: 1-2 years ### "not great value" September 2, 2020 2.0 Our medical practice has lost HUNDREDS of clients because of an issue with this app and we got about \[SENSITIVE CONTENT\] back Pros The ease of using on multiple devices, I like the ability to set up different call flows Cons interface hard to use, voicemails are easy to miss, customer support is suboptimal. You ask for features they don't get done and you only realize a year later when you would have desperately needed a conversation to get recorded. Point of contact is defensive and not taking responsibility Reason for choosing Telzio it appeared as an up and coming good product. A year later, it's still in beta testing while VERY expensive Review Source bK barbara K. owner Law Practice Used the software for: 6-12 months ### "The best telephone service for small business" January 26, 2022 5.0 I no longer need someone to answer calls, I can get back to clients quickly. Pros Ease of use, great customer support, great product and great results, best price Cons The translation of voicemail needs to be a little clearer. Reason for choosing Telzio My son in law used Telaio for his company and I trust his judgment and he was correct. Review Source Response from Telzio February 4, 2022 Thank you Barbara! TM Tisha M. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Quality Service" November 15, 2022 5.0 So far there are no complaints. The service seems reliable and consistent. I look forward to see the success in the future. Pros All the features we needed in one place. High level of security and confidentiality is what we needed. Cons Website took a minute to get used to, but the customer service to help navigate the trouble was outstanding. Reason for choosing Telzio Great product and had what we needed. Review Source JW Jules W. Chief Executive Officer Entertainment Used the software for: 1-2 years ### "Simple, yet powerful!" December 28, 2021 5.0 Great! No problems so far! Pros Easy to configure and manage at any point in time. I love it’s all done with the drag-and-drop feature. I could honestly manage everything myself without having to learn the system, and our office manager was able to take over without any training or leaning curve. Cons Nothing really. Does what it says on the tin. Review Source EC Elizabeth C. Firm Administrator Civil Engineering Used the software for: 2+ years ### "Phone" December 16, 2022 5.0 Pros Was possible to use phones we already had, Cons That music plays before letting caller know they have reached Crest Review Source EM Emanuel M. IT Director Real Estate Used the software for: Less than 6 months ### "Easy to use and PERFECT customer support" January 27, 2022 5.0 A residential apartment complex we manage was destroyed during hurricane Ida, leaving hundreds of residents as well as out office staff displaced. We were able to instantly set up emergency toll free numbers for the residents to call for support and information. We were also able to instantly transfer all calls from our now submerged management office to the office staffs cell phones via the telzio app. Because of Telzio we were able to maintain communication with our residents and staff, allowing us to assist and relocate all of our residents. All of this set up in under an hour. Pros The support team behind the product is the best feature of this product. Cons Admin tools on the app would be appreciated. The app could use a GUI update. Reason for choosing Telzio Ease of use. Quick setup Review Source Response from Telzio February 4, 2022 Hi Manny! Please be on the look out for our brand new app that's available now. We take pride in our exceptional support team and will be sure to share your amazing review with them. Thank you! Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)