# TherapySync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TherapySync the right Home Health Care solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162168/TherapySync/reviews --- TherapySync 4.6 (64) [View alternatives](https://www.capterra.com/p/162168/TherapySync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TherapySync Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KJ Karen J. Hospital & Health Care Used the software for: 2+ years ### "Great Company" February 20, 2015 4.5 Pros I like the user friendly site, but most of all the IT service. Cons Does not have the "check's and balances" we would like. I.E. - warning if something is not completed on the documents before submitted. Or if one answer contradicts another answer, etc. Review Source SP Stanley P. Hospital & Health Care Used the software for: 2+ years ### "I have used this product for over three years." February 24, 2015 5.0 Pros Great final note. Ease of use. It is typed, so it can be read easily. It has a spell check. I love that. The company and its owners are first class. Cons It does not merge with other HHA software. I wish they would develop an HHA and an RN component. Review Source LB Lindsay B. Medical Practice Used the software for: ### "DTS survey" October 17, 2014 3.5 Pros This system is streamlined and easy to use. The drop-down menus and check mark boxes geared towards CMS guidelines are so nice. Cons As a clinician, I feel like this system is easy to use and assists in making sure my documentation is efficient and represents skilled neccesity. Review Source BP Betty P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great product." August 12, 2015 5.0 Pros It is very easy to use and the technical support is great. Cons Only problem I have with the software is that if a patient has been re-certed or discharged and there is a problem with the frequency it does not show on the frequency checker. Review Source LY Lee Y. Clinical Director Hospital & Health Care Used the software for: 6-12 months ### "I have used many documentation system and Therapy Sync is the best. " August 12, 2015 4.0 Pros It's obvious that this product was created By therapists and For therapists. The interface is very helpful and the system gives our therapists a lot of independence. Every time I have called TS I get a quick resolution to my issue. The fact that TS will build us individualized reports within a week is outstanding. Cons The biggest issue by far is that our therapists are often kicked out of their notes before finishing documentation. Therefore, they lose everything they had documented. This continues to happen almost daily. Review Source LH Lynn H. Medical Practice Used the software for: ### "Innovative, Web-Based Business Tool" August 29, 2014 4.5 Pros This software allows us to capture the interaction with the patient while the therapist is in the patient's home. This may seem to be a given, but other software products that we investigated did not allow for the completion of the note during the visit. With TherapySync, we are able to provide for our patients in the hands-on way that we prefer, and we are still able to produce a quality note that meets all the requirements for billing in a timely manner. We have also been able to have customized reports created for our patient population. Cons The vendor is responsive to feedback and input, and I don't have anything that I don't like about this product or vendor! Review Source AB Andi B. Medical Practice Used the software for: 2+ years ### "I love being paperless. Everything is at my fingertips." February 26, 2015 4.5 Pros Everything is at my fingertips. I have everything I need easily accessible. I like being able to upload documents, too. Cons I would enjoy more options when doing billing (more fields to export to Excel). Review Source AF Amy F. Medical Practice Used the software for: ### "Through Eclipse Healthcare" October 15, 2014 4.5 Pros I like the tech support, the easy drop down menus, and the goals listed for each discipline. Cons There are some glitches when it comes to multiple same certification dates. When the OT is no longer active, but the PT is, and someone goes to the hospital and comes back, it will put the patient back into the referral box even though there is not a resumption order for OT (it should only alert the current therapist). I would like to be able to see the assistant's full schedule, not just who she/he is seeing for me as the supervising therapist and if she is doing facility work (that does not show up on the system). Review Source CF Chris F. Hospital & Health Care Used the software for: ### "TherapySync has a great product and I highly recommend " July 18, 2014 4.5 Pros This home health therapy software was created from the perspective of the therapist and therefore makes it extremely user-friendly for all therapists. I looked at several other software programs for home health therapy, and therapy sync was hands down the easiest to navigate through and easiest to work with. And I really like the offline version, as I live in rural USA where the internet connection is not always available. All of my therapists and I love this product and would recommend to anyone. Cons I really can not think of anything I do not like about this product; they have thought of everything. Review Source ST Shannon T. Hospital & Health Care Used the software for: ### "We love TherapySync!" July 18, 2014 5.0 Pros This product is extremely user-friendly. We get nothing but compliments from our agencies on how much they love the software. It was a major transition for my therapists, but now that they use the software, they are so grateful. We are nothing but pleased with the level of customer service this vendor provides. They are constantly making improvements to better the program, which we thoroughly appreciate. What makes this software so perfect is that it was created by therapists for therapists. Cons We really don't have any complaints. This company is constantly improving their product via updates. Review Source JL Jevan L. Medical Practice Used the software for: ### "TherapySync Review" July 22, 2014 4.5 Pros They have very fast support. Cons It needs more error checking, like required fields left blank, progress notes subjective left blank, missing BPs, etc. The 13th and 19th visit needs more checking. Therapy orders need to have checking too. The therapist/staff should not be able to add visits if orders are out and they check how many visits a week the patient has been seen. Review Source DM Darrell M. Medical Practice Used the software for: ### "TherapySync - HH software for Therapy contractors" July 18, 2014 4.5 Pros The software provides immediate access to patient records for therapists in the field and HHA contacts, which allows for real-time tracking of caseload progress. It has allowed us to pick up several new HHA contracts because of reporting capabilities. Cons The lack of integration with billing or time management creates a need for re-entering data and/or middleware. Review Source KH Karen H. Medical Practice Used the software for: ### "I use this in my job as a coordinator for physical therapy/home health" October 16, 2014 4.5 Pros The technical support is very good. They are always just a phone call away and very pleasant and helpful. Also, the system is user-friendly and fairly easy to learn. Cons I don't like having to call technical support to have to adjust certain periods for a less than 60 day period (the system automatically defaults to a 60 day timeframe). Review Source TC Toni C. Hospital & Health Care Used the software for: ### "I love Therapy Sync and would recommend it to anyone" February 6, 2015 5.0 Pros It is very easy to use and navigate through, and the technical support is outstanding. Cons It does not list a price per visit. I think this would help a lot with invoicing. Review Source MB Matt B. Hospital & Health Care Used the software for: ### "Therapy-driven software" July 18, 2014 4.5 Pros The notes are well put together. It forces the therapist to write good goals that are outcome-focused. It tracks 13/19 better than rivals. Cons If the therapist's internet connection gets weak, they lose the note if they have forgotten to click save. Review Source VC Valarie C. Medical Practice Used the software for: ### "Good job, but sometimes costly for us" September 25, 2014 5.0 Pros The software is user-friendly. Cons I dislike the cost (I don't know competitors). I know that for the low business use we have, it is sometimes a pinch to pay the rate we do. Maybe it would help if cost was based upon the level of usage. Review Source MH Misty H. Medical Practice Used the software for: ### "Review of TherapySync" February 7, 2015 5.0 Pros They have great customer support. They're on top of changes and exceeds medicare requirments. The product exceeds my customer's needs and expectations. Cons I have nothing but positives to share about TherapySync. Review Source SP Stanley P. Hospital & Health Care Used the software for: ### "Synergy therapy services software review" July 18, 2014 5.0 Pros The vendor is top-notch. They have excellent tech support. The software meets our needs 100%. Cons I wish it would work with other home health agency's software programs. Review Source KK Kris K. Hospital & Health Care Used the software for: ### "Excellent software for PT " October 16, 2014 5.0 Pros The software is very easy to use and is user-friendly. Cons Very rarely do I have difficulty with processing, but it does happen occasionally. Review Source MP Marla P. Medical Practice Used the software for: ### "It's easy to use; never had a problem with it. " October 20, 2014 5.0 Pros It's easy to use, and you can use it offline as well as online. Cons Nothing to report. I don't have any issues with the program. Review Source NQ Noelia Q. Hospital & Health Care Used the software for: ### "Access Home Town Therapy" October 27, 2014 5.0 Pros The customer support provided by the tech team is great. Cons I don't think there is a specific area that I dislike. Review Source sY stephanie Y. OTR Health, Wellness and Fitness Used the software for: 1-2 years ### "somewhat user friendly" August 1, 2020 4.0 tech support just keeps tell me they will look into the idea. Nothing done in 1-2 years. Pros I am a user of therapy sync only, have not purchased the software. I wanted to review as a user that has tried to request some changes for the user end of the software to no avail. The company that has purchased the use as well has asked for some friendly user changes to no avail either. They respond with "we will look into that" but never make any changes. The main issue I have with the program is that all levels of functioning have to be re-added at each visit making it very time consuming. Other fields self populate after the eval but they cant or wont make it populate with each additional followup. If you cant make the users happy, then it sounds like you don't have great customer service. Cons easy to navigate through the evaluation tabs. Review Source BM Bonnie M. Medical Practice Used the software for: ### "We have used TherapySync for over 3 years now. A+!" July 18, 2014 5.0 Pros We are a contract therapy company providing therapy services to multiple home health agencies in our area. Before we found TherapySync, we had been looking for software that was specifically for therapy companies for several years. There are a lot of different software options out there, but the vast majority of the ones available have been created for a home health type setting/business, with nursing and aide settings included. What we love the most about TherapySync is that it is just for therapy services. This software enables us to provide excellent documentation to our contract companies, and we feel good about the quality of care and paperwork we are providing to these agencies. The technical support and all other support staff do a great job of helping you wade through any problems that occur, and they have great customer service. Personally, as the office manager and scheduler for all of our therapists, I love all of the administration options that are available for scheduling, as well as the threshold tools and the 30-day assessment tracker. This system has lightened my workload and provided our company with a system that is high-quality and efficient. Cons There are very few things that I dislike about this software. The only thing that wasn't convenient was that there were no Oasis paperwork options in the system. This is being added to the system in July 2014. Review Source RUTH W. Web Developer Computer & Network Security Used the software for: 6-12 months ### "Therapysync is definitely created for therapist for it has worked wornders in this field of therapy." June 5, 2018 5.0 It has made therapy more interesting Pros Ability to Work both offline and online.It has great support team.It is easy to use and very responsive Cons I haven't met any glitches so far with the software , it has been very useful.But if there are upgrades am looking forward to seeing them. Review Source JB Jen B. Medical Practice Used the software for: ### "Therapy Sync Rocks!" February 5, 2015 5.0 Pros This software is the easiest to use of many other software products we have used. It's very user friendly. My staff loves this product and often comments how easy it is to use. The flow of the evaluations we put in is very smooth and moves straight to the visit notes for our assistants. The payroll and billing sections are wonderful and very user-friendly as well. The vendor is friendly and fast with help and product support. They always are sure that you understand the product and the issue you might be having before they finish the call with you. It truly is service with a smile! Cons The only things I can think of is when you use the "HELP" button and they answer your issue or question, there is no respond button so that you can communicate further with them. I have to copy and paste the issue into a new help ticket submission. It makes that process longer when something needs more info to be corrected or explained. Also, you have a limit of characters in some of the boxes you type in and it does not tell you that or have a counter so you know. We have lost info because of that and it can be frustrating. You don't know and when you hit submit it comes up in a code that only a programmer would understand what it was. 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