# Page 2 | TherapySync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TherapySync the right Home Health Care solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162168/TherapySync/reviews --- TherapySync 4.6 (64) [View alternatives](https://www.capterra.com/p/162168/TherapySync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TherapySync ## Showing most helpful reviews Showing 26-50 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Abraham S. Chief Operating Officer Financial Services Used the software for: Less than 6 months ### "Excellent and Concise" July 3, 2019 4.0 Pros I have been using the software for several months in conjunction with a PT office in New York. I have nothing but good to say about TherapySync, as it is doing half of my job for me. I own a Medical acclaims Billing Company and therapysync is so convenient, easy to use for billing, monitoring payments, and reconciliation that it is threatening to turn my clients away from me. It is feature rich and I have only monitored the Payroll Management features a few times but they seem like it will make life a breeze for that department as well. Integration and cross melding with other billing platforms or supplementary software is not necessary at all. I look forward to the day that another client comes to me with therapysync already in their arsenal. Cons There are no cons with this software so far. I have used every feature relating to billing and monitoring bills available on the platform and I could not be more satisfied. Review Source TH Taylor H. Medical Practice Used the software for: ### "Excellent Product, Even Better Support" September 25, 2014 4.5 Pros Their system is simple and easy to understand for therapists and agencies. There are a lot of great tools to help me as an office manager keep track of what's going on with all of our patients. As our caseload has grown as an office, I don't know how I'd stay on top of things without them. They also have amazing customer service. I love telling my therapists that they can call their support line when they have an issue and they don't have to worry about it being like most IT calls. I've never had a problem speaking with someone on the first try. They've generally been kind and will always go the extra mile to be helpful. They're open to feedback, and we're always seeing things that we've recommended on their updates. Cons The only issues I've had with the product would be the same of any internet based documentation. Sometimes if the internet dips down, therapists can lose notes they've been working on. But it's a rarity. Review Source RM Rosa M. Hospital & Health Care Used the software for: ### "This software is great for home health needs." September 10, 2014 4.5 Pros I'm able to schedule VTs for PTs, PTAs, etc., and not having to go in and out under their name. I can also access all of a patient's information on the same page, especially the calendar to follow the VT count and being able to see all disciplines involved. Notes on a patient's chart are easily accessible at the bottom. Cons I can't access a patient's calendar when they are in the hospital. Often, I still have to audit the chart and can't access the calendar. I would like a "Return to Top" button on the chart or an arrow to press to take me back up to top of same page. When sending a message to Help, I send it and will get a response. If I want to respond further on that particular subject, I have to send a whole new message. That is really frustrating! I just want to be able to follow the same message. We have to go into Google Chrome to correct a therapist's signature date or if they want to correct a signature. Review Source TC Tina C. Physical Therapist Medical Practice Used the software for: 6-12 months ### "Easy to learn and use, great IT" May 15, 2018 4.0 Pros Catered toward therapists, which makes it very PT friendly, even for an old PT like myself. Need computer or tablet. Cons Not having autosave... Not as efficient as it could be as notes are lost if you get kicked off or hit the back button Review Source DP Dave P. Hospital & Health Care Used the software for: ### "Park Rehab" September 25, 2014 5.0 Pros The product is easy to use. Support from the technical team is the best I have ever worked with, and I worked in IT for 30 years. They are open to suggestions on improvement that can be made and usually will incorporate into their system. Cons When new feature come out, I would like to see more explanation of the feature and how it works. Currently we only get a brief description of the feature, but no explanation on how it works and we need to figure it out ourselves. With the OASIS documentation, it would have helped to have a brief description of how it was designed to work. Explaining things like information populated from OA form to Eval for the OASIS SOC with Evaluation and how the Final Admin Note Approval worked. Review Source MM Michael M. PRESIDENT OF THERAPY REGISTRY COMPANY Hospital & Health Care Used the software for: 1-2 years ### "If you provide physical therapy in California and use OASIS for Home Care do not use this software." June 6, 2017 2.0 I would suggest you check out Devero software located in California. Pros Great technical support. Good scheduling software for visits. Easy to write Dr. order or communication notes Cons The OASIS for PT and OT is very poor with multiple pages. Medication do not save or auto-populate when you start to type in the medication name. No auto-populate for diagnoses. Review Source DD Dan D. Hospital & Health Care Used the software for: ### "Director review of software" September 29, 2014 4.5 Pros Great customer service. I am always able to reach someone at DTS if corrections are needed or if I need someone to walk me through something. I am very grateful to have such excellent customer service. The software flows well and allows for very detailed documentation as well as check off options to speed up the evaluation process when appropriate. Cons I have some therapists who use their own device out in the field and lose notes occasionally. It is frustrating for the therapists to lose a note. Review Source HA Heather A. Owner/treating therapist Hospital & Health Care Used the software for: Less than 6 months ### "Reveiw of Therapysync" January 10, 2017 5.0 The system works great and once therapists get used to it, even older ones, they like it. Would recommend using a tablet or computer. Very small on a phone. An app would be nice. Pros Customer service is AMAZING. Always helpful even if you call 10 times a day. Cons Auto save has not yet been offered to us and if you hit the back button you lose everything. Review Source RR Rachel R. Medical Practice Used the software for: ### "Review of TherapySync software" February 5, 2015 5.0 Pros Their customer service is phenomenal! The service is quick and accurate. They are always polite and respectful, even if I've asked the same question over and over again. The software is very user-friendly, and I often get comments from other agencies we work with that they love the product, even more than others they already use. Cons There's not much to dislike about this product. The only thing I can say is that I've had a few ideas that I haven't seen implemented yet, but there's no rush. Review Source BL Brianna L. Hospital & Health Care Used the software for: ### "Extremely versatile and very user-friendly!" February 5, 2015 5.0 Pros The support team is responsive and always accessible. The product itself is so easy to use! I love the different options that we have been given for custom reports that fit our needs and the things that we need to track here in our office. Overall, life has gotten a lot easier since we started using this product. Cons Duplicate cert periods show up when a patient's care is resumed, and I have to contact support in order to merge the two together. Other than that, I have no complaints. Review Source RO Russell O. Hospital & Health Care Used the software for: ### "Easy Breezy Software" September 3, 2014 4.5 Pros It is easy to input data and the software is user-friendly. The objectives and assessment sections are well-organized. Cons The font is small, and it's hard to edit mistakes when saved. The signature boxes make my sign look ugly all the time. Review Source KR Kaci R. Medical Practice Used the software for: ### "TherapySync - A fantastic therapy documentation software " September 25, 2014 5.0 Pros The customer service is top-notch. The product is extremely user-friendly for therapy staff and administrators. Our home health agencies are very pleased with the documentation and ease of use of the sight. They are able to print/upload notes as needed. The patient records are easy to read and follow. Cons I do not have any dislikes for either this product and/or vendor. The product has made all aspects of management easier. Review Source JB Jessica B. Hospital & Health Care Used the software for: ### "Overall excellence " July 18, 2014 5.0 Pros TherapySync is therapist-friendly and extremely easy to learn and use. Their technical support team is fast, efficient, and friendly. Administration features allow flexible control of user options, while also providing the necessary business reporting options. Cons It's very hard to find something that I do not like about the product or the vendor. Information regarding software updates could be a little more frequent. Review Source LH LeeAnn H. Manager of Home Therapy Staffing Services Hospital & Health Care Used the software for: Less than 6 months ### "TherapySync review" August 12, 2015 5.0 Pros Very easy to use. Love the home exercise program. IT very responsive Cons We have had issues with saving notes and sometimes loosing the notes. Would like the ability to add into an existing note/visit: ie... we had a HH agency ask us to make an initial evaluation an OASIS SOC and it doesn't allow us to save the initial eval and then add the SOC to the visit. I still haven't figured out how to move through screens without losing my information. ie... Entering a referral but then receiving a call from a therapist to reset her password. I lost all my eval information and had to re-enter. Review Source SC Sonya C. Hospital & Health Care Used the software for: ### "Very pleased with this product" October 19, 2014 5.0 Pros Support is responsive and always accessible. The product is intuitive and easy to use. Updates are focused on resolving issues that have been raised by clinicians. The visit count tool and reminders on the home page are helpful in avoiding scheduling issues, even for the most organized clinician. Cons I dislike the lack of ability for registered clinicians to view assistants' weekly schedules at a glance. Review Source TC Todd C. Hospital & Health Care Used the software for: ### "By far the best software I have seen for contract therapy doc." September 25, 2014 5.0 Pros I love the ease of use. It's IT accessible. They are open to suggestions/input. I appreciate the "offline" version. That way no connectivity is needed in the home. Cons I cannot think of anything negative at this time. We have had very little complaints, if any from staff or the companies we service. They like the accessibility and ease of document retrieval and communication ability within the system. Review Source MG Melissa G. Hospital & Health Care Used the software for: ### "Love this software!" February 5, 2015 5.0 Pros The customer service is extraordinary. Their responses are fast (within an hour). They are polite. The followthrough is amazing. Their software is amazing. I am able to train therapists within 15-30 minutes via a phone call. The documentation is thorough and meets insurance and home care guidelines. Cons They do not have an option for making invoices and doing payroll. Review Source JC John C. Medical Practice Used the software for: ### "TherapySync for Contract Therapy Companies" August 23, 2014 5.0 Pros The software is very therapist-friendly. Saying that it decreases administrative duties is a huge understatement. It allows documentation with or without an internet connection, and it eliminates documentation at home. Cons You can't make all your customers 100% satisfied, but it would be nice to see personal suggestions for software improvements happen more quickly. Review Source AA Arnold A. Hospital & Health Care Used the software for: ### "TherapySync Review" August 8, 2014 5.0 Pros The vendor's customer service team is great. They are always available to help. The management team welcomes suggestions and listens to their clients. The product greatly helps in managing caseloads; it's easy to use and navigate. Cons The product has very limited options on documentation and needs plenty of improvement: However, the vendor is a great company. Review Source LT Lisa T. Medical Practice Used the software for: ### "Easy to navigate" September 25, 2014 4.5 Pros It's easy to navigate for therapist and agencies. I like the offline feature to complete work in the field when internet is not available. The staff is always available to help with any needs that arise with system issues. Cons It frequently boots me out of the system when on an iPad. It could include more objective tests that are frequently used. Review Source FP Falisha P. Medical Practice Used the software for: ### "Great Software" July 18, 2014 4.5 Pros All of the tools that are available to assist with monitoring therapy. Any time that we have needed help with anything they are back to us in minutes to get it resolved. Cons So far, the only thing is scheduling patients for a therapist is a little bit confusing. Over time, I'm sure we will get a system down to adapt to it. Review Source DR Dawn R. Hospital & Health Care Used the software for: ### "Very user friendly! " August 22, 2014 5.0 Pros It's so simple to use! The pulldown menus are so specific just for Therapy. There's no unwanted or unnecessary documenting. We spend less time worrying about how to write a note and more time with the patient. Cons The only thing I would like to see is more of a variety of pictures for exercises for therapy. Review Source RA Robyn A. Hospital & Health Care Used the software for: ### "Wonderful therapy software system!" July 18, 2014 5.0 Pros I like the ease of use (it's very user-friendly)! The staff is very friendly, knowledgeable, professional, and quick to resolve any issues or answer any request/questions. Cons There is nothing about this product or the vendor that I don't like. We are very happy with both. Review Source CN Chase N. Hospital & Health Care Used the software for: ### "Excellent, dynamic program." July 21, 2014 5.0 Pros I love that you can dial directly in to tech support, and the person who answers addresses your problem immediately. Cons I wish there was a better way for people with tablets (iPads, etc) to use TherapySync, but I understand that this is being addressed soon. Review Source CJ Cristi J. Hospital & Health Care Used the software for: ### "Best customer service of any business and of any kind ever!!" September 20, 2014 5.0 Pros Every time I call or need assistance, the staff is always patient with me,goes out of there way to help me find the problem, and stick with me until it is solved. Cons I work for two companies that you have and I would live to get them on one computer. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.