# Zultys MX System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zultys MX System Software - reviews, pricing plans, popular comparisons to other Softphone products and more. Source: https://www.capterra.com/p/162194/MXIE --- # Zultys MX System Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zultys MX System ## What is Zultys MX System? Ideal for businesses in retail, healthcare & more, it is a desktop client tool that helps users operate various communication functions, that includes sending emails, controlling phone calls, conducting audio/video calls and launching web conferences. ## What is Zultys MX System used for? [Softphone](https://www.capterra.com/softphone-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 59% Neutral 30% Negative 11% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zultys MX System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.zultys.com&name=Zultys MX System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zultys MX System 3.7 (27) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (27) Ease Of Use 4.4 (464) Value For Money 3.1 (16) Value For Money 4.3 (304) Customer Service 3.5 (19) Customer Service 4.1 (336) ## Zultys MX System alternatives Highest Rated [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242188/RingCentral-MVP/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208535/Zoom-Phone/) [View all alternatives](https://www.capterra.com/p/162194/MXIE/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Logging 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Live Chat 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Ability to chat online in real time Call Monitoring 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Contact Management 2.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Video Conferencing 1.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Zultys MX System 10 features Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Manage, organize, and store contact information Ability to chat online in real time Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 3.6 (27) 3.6 Based on 27 reviews ## Pricing Value for money 3.1 (16) ### Starting price Contact vendor for pricing Free trial available Value for money 3.1 (16) 3.1 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (19) 3.5 Based on 19 reviews ## User reviews Overall rating 3.7 Based on 27 reviews Filter by rating 5(7) 4(9) 3(8) 2(2) 1(1) Mentioned topic Sorted by most recent TB Travis B. Solutions Engineer Telecommunications ### "Zultys is a robust feature rich phone system with incredible support! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2025 Overall, Zultys as a company is easy to work with. We are a Zultys reseller and they are by far the best group of people that we have ever worked with. Pros The Zultys MX system is a great product. The phone system is the same whether you choose to purchase hardware and have it on your premise or if you choose to pay monthly fee for their cloud offering. Cons The integrations with 3rd party software is currently lacking. We have talked to engineers and sales people at Zultys and there is a clear road map of what they will be integrating with in future releases. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Mitel is going bankrupt and their support is terrible. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing Zultys MX System The support and ease of use are great. Ring was just another massive company just looking for the next big sale. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Carmen R. Executive Director Non-Profit Organization Management ### "Stay away from Zultys" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 12, 2024 Worst mistake I've made in my role was choosing Zulty's. Pros When we have issues with Zultys (which is constantly) they are quick to help us repair them. Cons It very simply does not work. It drops calls, logs off randomly without warning you so you don't receive calls, the app randomly disappears sometimes. We have had endless issues to the point where my staff team don't use it at all and opt to use their personal phones to conduct business instead. The system is unreliable and we hate it. Hoping desperately to get out of our contract. Reasons for choosing Zultys MX System Price. Came recommended by our IT provider. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Aaron D. Technology Services Information Technology and Services ### "Next Gen. Voice" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 23, 2022 Very positive. \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] are awesome to work with, I think we work well together and get the job done. Pros Ability to manage from an individual level to an organizational level. Call Recording and auto dialer are great features. Cons Texting has been a pain. More so the legal/campaign/registration aspects. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Brad B. Owner Legal Services ### "Unreliable" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 23, 2021 App is terrible and unreliable. Pros The onsite phone system works well, everything about the app does not, especially the android version. Cons The cell phone apps are trash. Wholly unreliable. If you move from data to wifi, drops the call EVERY single time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Amanda H. Sales Automotive ### "great program" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 12, 2021 we have used this system for atleast the last 5yrs and i honestly wouldnt want to switch. it was easy to learn and very simple for every day use. Pros being able to see the call log right there up in front and make the layout of everything the way you want. Cons cannot go back very far in call recordings - maybe only a day and half Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Team Leader Consumer Services ### "Good Software " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 September 24, 2020 My overall experience with MXIE has been a great one. Pros The thing I like most about this software is the different functions that can be used to monitor and review calls. Cons The thing I like least about this software is it’s had technical issues and hangs up on customers sometimes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Chris R. Engineer Machinery ### "MXIE Daily User" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 21, 2020 MXIE has proven to greatly improve efficiency in the office. The software is stable and solid. After several years of daily use, we have never had a glitch or a crash. It is one of those products that become an integral part of your daily work. Every office employee here uses it every day - a great indicator of MXIE's value. Pros MXIE works seamlessly within our office communication system - a VOIP in a small, basic Windows server network. It allows for speedy in-office messaging from your desktop, much like mobile phone texting. Calls and voicemails can be managed through MXIE as well, with time stamped records of each. There is also an easily referenced frame within the MXIE window indicating who is logged in and their availability (available, on the phone, away from my desk, etc...). Cons The MXIE interface can be a bit cluttered. The layout can be customized to your specific needs, but this is limited. It can be confusing to find functions you do not use regularly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Steve R. Voiceover Artist/Producer Broadcast Media ### "If you want high quality outgoing messages, or to add your own custom messages, look elsewhere" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 30, 2019 ...To continue the "cons" comments, if the company makes it SO difficult to find out the most basic information, I can only wonder what a nightmare it might be if you have a legitimate technical problem... Cannot recommend... Pros I am not an active user of this product, so cannot comment on any pros. Cons As an outside "value-added" provider of high quality custom voicemail messages, I was EXTREMELY disappointed with the fact that Zultys refused to provide me with even the most basic information regarding which file formats were supported by their system (MXIE) so that I could provide my clients (the users of the product) with the very best possible quality recordings. They claimed that all "customer support" had to go through their "channel providers." These are the people my clients would call if they were having a technical problem with their system (they weren't). They also asked me for identifying information regarding the client's name, which I would not give them out of respect for my client's privacy. I tried to explain that none of this was necessary, nor would I bother my clients with issues they didn't need to be dealing with (that was my job). In fact, I already knew the basic file requirements but wanted to make sure I was providing the very best possible quality audio to my clients. Zultys would not budge, despite the fact that sharing this information would only enhance their customers' experiences (and it's not the sort of stuff that anybody would call "trade secrets"). If this is the kind of customer service experience that you want to get stuck with, you have been warned... If I were considering buying a voicemail system for my company, the very first thing I would want to know is whether I could easily add high quality custom recordings ... nope! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Leonard B. Service Support Specialist Financial Services ### "MXIE Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 November 7, 2019 Over the experience was average, nothing too difficult, nothing super amazing. Pros Setting up various queues was very easy to do, the entire setup portion is very user friendly. Cons Reporting was very lacking and difficult to work in Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We were outgrowing the Shortel system and needed something more appropriate for a larger call center environment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alexis P. Billing Representative Hospital & Health Care ### "Great way to connect departments at different locations!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 2, 2019 It's a vital part of our business. It connects us quickly and efficiently. MXIE makes communicating enjoyable and easy for any office. Pros I had never worked with this kind of program before and was amazed at it's capabilities when I first used it. It's effecient and easy to use. We use it to connect our different locations and I couldn't imagine not having it. It makes the work day a breeze. Cons To customize your setup takes a little bit of trial and erro and some software problems can arise, but their customer service is great to troubleshoot with you and help arrange the program to accommodate your needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/162194/MXIE/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [3CX vs Zultys MX System](https://www.capterra.com/compare/158704-162194/3CX-vs-MXIE)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)