Average Ratings

16 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows

Vendor Details

  • Zultys
  • www.zultys.com
  • United States

About MXIE

Send emails, control phone calls, make video calls, send and receive faxes, send instant messages or voice messages via one SaaS.


MXIE Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Audio / Video Conferencing
  • Call Logging
  • Call Recording
  • Call Transfer
  • Caller Identification
  • Chat / Messaging
  • Contact Management
  • Fax Management

MXIE Reviews Recently Reviewed!


Expensive!

Apr 02, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money

Pros: Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.

Cons: Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.

Good Network Phone Tool but with Complications

Apr 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It works well for remote office telephone use. It has a good app that allows calls from your mobile while protecting your mobile number. Faxes and voicemails are easy to retrieve.

Cons: Somewhat complicated to change settings. Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.

Overall: Remote telephone use is important for me. I can check faxes and voicemails from anywhere, including my mobile. Transferring calls, creating teleconferences, etc. is good.

Mxie User

Dec 04, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: I like that you can access your phone via the computer. Messages are e-mailed to you. That you can reroute calls, binding for front desk coverage all from the computer.

Cons: It is not user friendly. Even when you poke around to figure things out it is not right in front of you or easy to find. You have to know the system almost in and out.

Overall: I have had frustrations but think that there are more capabilities. The interface looks as though there is a lot of functions but it doesn't seem accessible to the general user as it should.

Capterra loader

It does what it needs to do.

Apr 09, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It works. You need to make a phone call, you need to transfer and utilize a voicemail box. This product does everything it says it does. I unfortunately did not purchase this product so cannot tell you how the value for money compares, just that in being a user of MXIE who is competent with technology, it gives me no issue.

Cons: The admin side of the software could be much more intuitive. I would like to see a better UI overall, clearer reports and live view setups.

Overall: I am able to place/receive phone calls and manage voicemails. The product doesn't seem to have any major issues or bugs which is all you can ask for at the end of the day. Happy with it.

Capterra loader

Phone system connectivity, but still a work in progress

Jan 25, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Integration with Polycom and other phones is nice

There's a phone (softphone) app

Old Enterprise application is much better then the new Enterprise or Cloud applications

Cons: They are moving to a new UI and it removes some functionality that was available in the old application

The phone app does not work consistently enough to work for our on-call technicians

Overall: Enterprise level phone applications for coordinating with the group VoIP phone service

Limited Phone System Interface

Mar 12, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: Just a very basic system to integrate your VOIP phone system. No bells and whistles and not a lot of options to make it customized to your needs.

Pros: Simple, easy to learn, somewhat customizable, remembers user info so you don't have to login every time - that is the best I can say!

Cons: Interface is not interesting or modern, limited options, can't personalize enough to make this super custom, BORING!

Easy to Use

Feb 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set status, message folks, while I'm not in a call que, the ability to have my phone ring on my computer while I'm in a meeting is great. Forwarding voicemails to email for easy access is an amazing feature.

Cons: The only con is it feels a little old, the user interface could use an update, but I'm being pretty knit-picky on that.

MXIE has made our office run much more smoothly!

Sep 07, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like the ability to have different call groups, so different phone numbers ring different people. I also like the reporting functionality so I can see how we're handling our calls.

Cons: Sometimes the software seems a little glitchy. Occasionally it will just pick up a call without touching the phone or disconnect for no reason.

Capterra loader

Overall a good experience.

Jul 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used MXIE at multiple jobs. It has been easy to use at all jobs. You are able to create a phone book and buddy list. The instant messaging system incorporated which is helpful.

Cons: I wish we could sent images through the instant messages. It would be helpful to be able to send screenshots etc.

Okay product

Aug 06, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Super easy and simple to use. Great when you need to be on multiple phone numbers.

Cons: I've been using this system for 4 years (the company has had it for a long time) and it has no cool features. It is pretty basic. I would never guess that there was an upgrade.

Mxie

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, desktop platform that is visual enough to make sense to anyone.

Cons: Not portable - would like something to cue into cell phones as some people are a little more mobile than others. I know there's an option for this, but our staff have not had luck getting it to function.

Overall: It's good. But there are online options (i.e. Hangouts, etc.) that are more portable and just as functional, as long as you are a G Suite client.

Interactive and Easy to operate

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the Instant Messaging feature, helps when you do not want to disturb someone with a phone call. I also love the Voicemail forwarding feature and the convenience of transferring calls to others with just a drag and drop, either warm or cold hand offs. The status selection is great too, allowing others to see that you are available or busy. It is easy to connect to any ZULTYS phone through the Bind tool, which is really convenient if you switch workstations quite a bit.

Cons: I would prefer a conference instant messaging ability, so more than just two can communicate in one window. I also feel like some of the word links could be replaced with a more noticeable button.

Overall: Great for large or small agencies/businesses that need to communicate with each other throughout the day.

Why I choose Ring Central over Mxie

Dec 20, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: It was easy to learn to use, it was very upfront when coming to using software. Mxie was step by step instructions how to use

Cons: its is very faulty dont get most messages, and it logs out most of the time

Overall: We are not solving any problems, we actually switched to Ring Central

Underwhelmed

Oct 17, 2018
2/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: In theory it looks easy to set up and use

Cons: Does not work well on certain modems and internet providers, inconsistent delivery, not display when team mates are on the phone, call drop outs, not displaying incoming caller id's even though phone book is loaded and works on another machine right beside, inability by tech support to solve issues. Conference function never worked, Call log was intermittent, hard to redirect call diverts and set up after hours messaging. Don't expect any tech support if you are using Macs. Provider slow to respond and when you finally give up trying after a 18 months of perseverance, very slow to port you out and nil communication.

Overall: Very average at best. This was a product we really wanted to work but despite many calls, emails and attempts to resolve ongoing issues, we had to concede that it was not longer worth wasting energy on. We Tolerated it mainly because we were forced to sign a 12 month contract. There are better options out there.

Fair product

Aug 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: It is fairly easy to use as things are clearly labeled

Cons: The IM function is a bit lacking unless you have it open for calls you get stuck in the chat and in some cases it is hard to tell who you may be chatting with if you have multiple chats open

Great tool used to communicate internally and externally

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The ability to bind myself to any phone, anywhere in the company and to utilize my personal cell as my desk phone when I am out of the office. Customer support has also been great so far with tutorials and ease of access to talk to them.

Cons: There is almost too much to be able to do with it so it was overwhelming at first when we integrated it to the company.