Average Ratings

2 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows

Vendor Details

  • Zultys
  • www.zultys.com
  • United States

About MXIE

Send emails, control phone calls, make video calls, send and receive faxes, send instant messages or voice messages via one SaaS.


MXIE Features

  • Audio / Video Conferencing
  • Call Logging
  • Call Recording
  • Call Transfer
  • Caller Identification
  • Chat / Messaging
  • Contact Management
  • Fax Management
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

MXIE Reviews Recently Reviewed!


Interactive and Easy to operate

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the Instant Messaging feature, helps when you do not want to disturb someone with a phone call. I also love the Voicemail forwarding feature and the convenience of transferring calls to others with just a drag and drop, either warm or cold hand offs. The status selection is great too, allowing others to see that you are available or busy. It is easy to connect to any ZULTYS phone through the Bind tool, which is really convenient if you switch workstations quite a bit.

Cons: I would prefer a conference instant messaging ability, so more than just two can communicate in one window. I also feel like some of the word links could be replaced with a more noticeable button.

Overall: Great for large or small agencies/businesses that need to communicate with each other throughout the day.

MXIE has made our office run much more smoothly!

Sep 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the ability to have different call groups, so different phone numbers ring different people. I also like the reporting functionality so I can see how we're handling our calls.

Cons: Sometimes the software seems a little glitchy. Occasionally it will just pick up a call without touching the phone or disconnect for no reason.