Average Ratings

9 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows

Vendor Details

  • Zultys
  • www.zultys.com
  • United States

About MXIE

Send emails, control phone calls, make video calls, send and receive faxes, send instant messages or voice messages via one SaaS.


MXIE Features

  • Audio / Video Conferencing
  • Call Logging
  • Call Recording
  • Call Transfer
  • Caller Identification
  • Chat / Messaging
  • Contact Management
  • Fax Management
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

MXIE Reviews Recently Reviewed!


Expensive!

Apr 02, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.

Cons: Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.

Good Network Phone Tool but with Complications

Apr 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It works well for remote office telephone use. It has a good app that allows calls from your mobile while protecting your mobile number. Faxes and voicemails are easy to retrieve.

Cons: Somewhat complicated to change settings. Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.

Overall: Remote telephone use is important for me. I can check faxes and voicemails from anywhere, including my mobile. Transferring calls, creating teleconferences, etc. is good.

Capterra-loader

It does what it needs to do.

Apr 09, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It works. You need to make a phone call, you need to transfer and utilize a voicemail box. This product does everything it says it does. I unfortunately did not purchase this product so cannot tell you how the value for money compares, just that in being a user of MXIE who is competent with technology, it gives me no issue.

Cons: The admin side of the software could be much more intuitive. I would like to see a better UI overall, clearer reports and live view setups.

Overall: I am able to place/receive phone calls and manage voicemails. The product doesn't seem to have any major issues or bugs which is all you can ask for at the end of the day. Happy with it.

Limited Phone System Interface

Mar 12, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: Just a very basic system to integrate your VOIP phone system. No bells and whistles and not a lot of options to make it customized to your needs.

Pros: Simple, easy to learn, somewhat customizable, remembers user info so you don't have to login every time - that is the best I can say!

Cons: Interface is not interesting or modern, limited options, can't personalize enough to make this super custom, BORING!

MXIE has made our office run much more smoothly!

Sep 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the ability to have different call groups, so different phone numbers ring different people. I also like the reporting functionality so I can see how we're handling our calls.

Cons: Sometimes the software seems a little glitchy. Occasionally it will just pick up a call without touching the phone or disconnect for no reason.

Capterra-loader

Overall a good experience.

Jul 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used MXIE at multiple jobs. It has been easy to use at all jobs. You are able to create a phone book and buddy list. The instant messaging system incorporated which is helpful.

Cons: I wish we could sent images through the instant messages. It would be helpful to be able to send screenshots etc.

Okay product

Aug 06, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Super easy and simple to use. Great when you need to be on multiple phone numbers.

Cons: I¿ve been using this system for 4 years (the company has had it for a long time) and it has no cool features. It is pretty basic. I would never guess that there was an upgrade.

Interactive and Easy to operate

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the Instant Messaging feature, helps when you do not want to disturb someone with a phone call. I also love the Voicemail forwarding feature and the convenience of transferring calls to others with just a drag and drop, either warm or cold hand offs. The status selection is great too, allowing others to see that you are available or busy. It is easy to connect to any ZULTYS phone through the Bind tool, which is really convenient if you switch workstations quite a bit.

Cons: I would prefer a conference instant messaging ability, so more than just two can communicate in one window. I also feel like some of the word links could be replaced with a more noticeable button.

Overall: Great for large or small agencies/businesses that need to communicate with each other throughout the day.

Great tool used to communicate internally and externally

Jul 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to bind myself to any phone, anywhere in the company and to utilize my personal cell as my desk phone when I am out of the office. Customer support has also been great so far with tutorials and ease of access to talk to them.

Cons: There is almost too much to be able to do with it so it was overwhelming at first when we integrated it to the company.