Who Uses This Software?

SilverBlaze is a web portal solution built specifically for utility providers who want to increase customer engagement, improve billing & payments, and reduce strain on internal resources.


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SilverBlaze
  • www.silverblaze.com/
  • Founded 1999
  • Canada

About SilverBlaze Customer Portal

SilverBlaze Customer Portal enables customer engagement for Utilities through self-service web portals that connect customers with utility providers. Intuitive and feature-rich, SilverBlaze integrates with ANY Billing/CIS, Payment, Smart Meter, Outage and other utility platforms. Completely functional directly out-of-the-box, SilverBlaze streamlines your utility processes, improves billing & payment, reduces costs, extends your service to a 24/7 model, and increases customer satisfaction


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SilverBlaze Customer Portal Features

  • Chat
  • Content Management
  • Discussion Boards
  • Document Management
  • File Sharing
  • Search

SilverBlaze Customer Portal Reviews Recently Reviewed!


SilverBlaze was easy to work with when setting up our new customer portal.

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login.

Cons: Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful.

Overall: Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing.

Vendor Response

by SilverBlaze on March 27, 2018

Thanks for the review Kate. We enjoy working with your team and, we truly value your business.

I'll pass along your comments regarding the customer password and ratings to Dan.
We always appreciate customer feedback in order to improve our software.
Regards, Betty

The staff is very easy to work with from demo, purchase, to implementation and ongoing support.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to navigate with a lot of information available at your fingertips. The interface is modern looking and intuitive. Our customers can better manage and keep track of their consumption for water and electricity, view copies of their bills and pay online which helps lower call volume in the office.

Cons: There really isn't much that I don't like about the software!

We use export tables from our CIS system which means the data is not real time information. We are currently working to use available API's to help with a real time integration.

User classes had to be setup to determine which tabs to 'show' for each customer for the different services. I would like to see the software determine which tabs to show based off the information in the tables that is available.

Vendor Response

by SilverBlaze on March 26, 2018

Thanks for the great review Patty. We truly enjoy working with you and your team and, we truly value your business.
I'll pass along your comments regarding the tabs to Dan. We always appreciate customer feedback in order to improve our software.
Regards, Betty

This is a full featured reasonably priced web portal.

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The bill analytics with graphs are outstanding.

The team at Silver Blaze is easy to work with, and keeps our best interest in mind.

Overall: At OMU we wanted a web portal that was full featured plus. Our customers expect the standard information and functionality, such as bills and payments. However, with Capricorn our customers get so much more. The bill analytics with graphs are outstanding and really help our customers evaluate their utility usage. We are very pleased with the Capricorn web portal and its continuing development.

Vendor Response

by SilverBlaze on March 23, 2017

Thank you for the review! OMU has been a pleasure to work with. We look forward to continuing to work with your team to help exceed your goals and meet your customer needs.

Customer experience redefined

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Capricorn has been an easy transition and a great step forward in providing the best customer experience to our hydro customers. The constant innovation required to keep up with the industry is captured in the Capricorn product and keeps us on the leading edge of our goals to meet the customer needs.

Recommendations to other buyers: Great team to work with at SilverBlaze. Great job!

Vendor Response

by SilverBlaze on March 23, 2017

Thank you for the review! Oakville Hydro has been a pleasure to work with. We look forward to continuing to work with your team to help meet your goals and customer needs.

Engaging customers with self-service tools using Capricorn customer portal for utilities

Sep 22, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: PowerStream's My Account portal has received top marks from our customer focus groups for its design and ease of navigation. Regardless of the device being used, our customers are impressed with the self-serve options and 24/7/365 availability of the Capricorn energy management and account inquiry tools.

Vendor Response

by SilverBlaze on March 23, 2017

Thank you for the review! PowerStream has been a pleasure to work with. We look forward to continuing to work with your new Alectra team to help exceed your goals and meet your customer needs.

All the staff at SilverBlaze are professional and readily available to answer all questions

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a modern look and is very flexible to make changes as required. SilverBlaze team is great to work with on enhancements whether driven by customers or their internal technical folks.

Cons: n/a Currently, I cant's say anything negative about their product. As mentioned on the 'pro' side the team is constantly looking to develop and enhance their products.

Vendor Response

by SilverBlaze on March 23, 2018

Thank you for the great review Garry! We truly appreciate your business and enjoy working with you and your team.
Regards, Betty

Reliable, modern looking and functional customer portal.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Capricorn has an intuitive user-friendly layout. We have had no problems with uptime. SilverBlaze support has been excellent.

Cons: The customer service representative management access and role assignment is a bit clunky. Creating new CSR roles

Overall: Customer online account portal.

Vendor Response

by SilverBlaze on July 11, 2017

Hi Gabe,
Thank you for your positive review.
We will take your feedback into consideration. Our priority is to deliver the best Customer Portal for our clients - like you, who are hands-on, and using our product.
As such, your feedback is instrumental in improving Capricorn.

Thanks again,
Betty

Excellent quality and service.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product has great flexibility for integrating with other software and customers really enjoy the presentation online.

Cons: There is really nothing for me to comment on from a negative standpoint. Product and service have both been great.

Overall: Excellent quality and superb service.

Vendor Response

by SilverBlaze on March 23, 2018

Thank you for the great review Jody. We truly appreciate your business and enjoy working with you and your team!
Regards, Betty

Great Product

Mar 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Utility is available 27/7. This flexibility makes it capable of allowing customers to perform their work with the utility when it is most convenient for them and not the utility. Very interactive and ensures that all information is collected.

Cons: I have no real concerns at the present time. We are working on expanding the services and expect it to be even better than the existing

Vendor Response

by SilverBlaze on March 22, 2018

Thank you so much for the review Ralph. We appreciate your business and your positive feedback.
Regards, Betty

Outstanding support through implementation and post go-live.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A vast improvement over our past customer portal. Easy for our customers to find what they are looking for.

Cons: There is nothing I don't like about the software. Some of the responsive pages on smaller browser windows are odd.

Vendor Response

by SilverBlaze on July 11, 2017

Hi Andrew,
Thank you for your positive review.
We will take your observations into consideration.
Your feedback is important to us, and we'll review the responsive pages that you made reference to.
Please feel free to contact us directly with specific change requests and improvements.

Thanks for helping us improve Capricorn.
Betty

Fast to implement and easy to use

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The implementation of Capricorn is fast. SilverBlaze responded in a timely manner to our requests. Capricorn is a software that is easy to use and very appreciated of our customers.

Vendor Response

by SilverBlaze on March 23, 2017

Thank you for the review! Hydro-Sherbrooke has been a pleasure to work with. We look forward to continuing to work with your team to help exceed your goals and meet your customer needs.

Capricorn Web Portal

Mar 22, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The Capricorn Web Portal is a great product; working with the Silverblaze team has been a very positive experience.

Vendor Response

by SilverBlaze on March 23, 2017

Thank you for the review! Danville has been a pleasure to work with and, we look forward to the next project with your team.