--- title: "ManageEngine AlarmsOne Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ManageEngine AlarmsOne Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/162259/Site24x7/" page_type: "product" language: "en" --- # ManageEngine AlarmsOne Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManageEngine AlarmsOne ## What is ManageEngine AlarmsOne? If you are a SMB or an Enterprise company, there's a higher chance that you use a number of on-premises or SaaS-based applications to keep your business up and running. These applications include IT monitoring, log management, project management, team collaboration and help desk tools. AlarmsOne seamlessly integrates with all these applications to centralize your alert management in one console. Being a SaaS-based application, AlarmsOne can be accessed anytime, anywhere. ## What is ManageEngine AlarmsOne used for? [Emergency Notification](https://www.capterra.com/emergency-notification-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ManageEngine AlarmsOne?[Manage this product listing](https://www.g2.com/products/manageengine-alarmsone/claim_requests/new?auto=true) ## ManageEngine AlarmsOne Overview Updated September 2026 AI summary ManageEngine AlarmsOne consolidates alert and incident management for organizations of all sizes, covering IT management, emergency notification, server monitoring, and incident response. With features including real-time notifications, dashboards, reporting, and remote control, it offers API access, event logs, and third-party integrations. AlarmsOne deploys via cloud or web, with mobile access for on-the-go monitoring and response. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ManageEngine AlarmsOne 4.1 (8) VS. [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting Price $15 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (7) Ease Of Use 4.8 (151) Value For Money 4.9 (7) Value For Money 4.7 (129) Customer Service 4.9 (7) Customer Service 4.9 (140) ## ManageEngine AlarmsOne alternatives [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (68)](https://www.capterra.com/p/166388/Day-to-Day-Notification/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Hyper-Reach](https://www.capterra.com/p/245868/Alertcycle/) [4.7 (33)](https://www.capterra.com/p/245868/Alertcycle/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/245868/Alertcycle/) [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145848/Ez-Texting/) [View all alternatives](https://www.capterra.com/p/162259/Site24x7/alternatives/) ## FAQs about ManageEngine AlarmsOne Overview ### What company size and specific industries is ManageEngine AlarmsOne built for? ManageEngine AlarmsOne is designed for SMBs and enterprises that manage IT with multiple tools. It fits organizations that need to handle IT alerts across varied systems, rather than specific industries, and is aimed at businesses with both smaller and large-scale IT operations. Features and Usability ### What are the key features of ManageEngine AlarmsOne? ManageEngine AlarmsOne offers alerts and notifications, including mass notifications, push notifications, and real-time notifications, along with alert escalation and incident management. It also includes monitoring and performance monitoring, event logs and event tracking, customizable dashboards, IT reporting, uptime reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does ManageEngine AlarmsOne integrate with? ManageEngine AlarmsOne integrates with 17 third-party tools and platforms, including monitoring and observability tools such as AppDynamics, Datadog, Dynatrace, Librato, Loggly, New Relic, Sumo Logic, and Zabbix, plus workflow and development tools like Confluence, Jira, Microsoft Visual Studio, and Zoho Projects. Getting Started and Support ### What training and onboarding options does ManageEngine AlarmsOne offer? ManageEngine AlarmsOne provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does ManageEngine AlarmsOne offer? ManageEngine AlarmsOne provides email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live rep options. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so support experience details cannot be stated here. ## Features AI summary Based on 5,645 Incident Management reviews Capterra data shows that buyers of IT Management software rank the following features as their top priorities: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Remote Monitoring & Management** (**47%**) ManageEngine AlarmsOne supports **Remote Monitoring & Management**, but it does not include **Patch Management** or **Real-Time Monitoring**. Instead, it offers **Remote Access/Control** (**48%**) and **Real-Time Notifications** (**43%**), which cover related needs for IT teams. These features help businesses respond to issues quickly, access systems from a distance, and keep operations running with less manual oversight. Remote Monitoring & Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Real-Time Notifications 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Alerts/Notifications 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communications Management 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Record and track all relevant internal and external communications Activity Dashboard 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Incident Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents ManageEngine AlarmsOne 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Contact Management: Manage, organize, and store contact information - Customizable Dashboard: Alter the layout and content of dashboards - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mass Notifications: Send messages to multiple recipients at the same time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Push Notifications: Trigger clickable pop-up messages - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Uptime Reporting: Track the availability time for a designated network or website over a given period of time --- Get Advice We can help you find the software with the features you need. Features 4.1 (7) 4.1 Based on 7 reviews ## Pricing Value for money 4.9 (7) Free Trial Free Version Basic $15.00 Per Feature,Per Month Value for money 4.9 (7) 4.9 Based on 7 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Microsoft Visual Studio](https://www.capterra.com/p/80230/microsoft-visual-studio/)[ Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/)[ Site24x7](https://www.capterra.com/p/168192/Site24x7/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[ ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)[ Pulseway](https://www.capterra.com/p/141792/Pulseway/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.1 Based on 8 reviews Filter by rating 5(1) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CY Chris Y. Operations Manager Construction ### "Centrality of event management made monitoring easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 26, 2025 Pros I found it easy that with the help of AlarmsOne the alerts received from different monitoring tools can be seen in single window. Auto-sorting and auto-filtering of events enabled me to attend to important matters while not missing other events of a lesser level of importance. Cons The integration with some fewer monitoring tools lasted or needed certain settings adjustments from time to time. It would have been ideal, if all integration scenarios were to work seamlessly with no further settings change needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jerome C. Customer Support Manager Information Technology and Services ### "Mobile alert management makes me informed and connected" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2025 Pros AlarmsOne’s mobile alert management has proved to be useful. When the team is away from the desk, getting notifications through the mobile phone SMS and voice calls is rather helpful. It has given our operations the flexibility to address important occurrences in warm kinds.​ Cons A major disadvantage is that a part from the main periods of work, notifications in a mobile appear to be delayed. These lags may affect our ability to give urgent alerts the attention they deserve hence may lead to low service delivery.​ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Abdullah A. IT Technician Hospital & Health Care ### "Effective role-based access control enhances security" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2025 Pros AlarmsOne makes certain that the members of teams are provided with requisite levels of access through roles such as Super Admin Role, Alarm Admin Role and the Alarm User Role. This has served to improve the security measures and reduce the flow of unauthorized persons access to somber alerting.​ Cons When configuring these roles these steps can be rather time consuming. The problem does not lie in the functionality of the tool, but in their navigation, especially when granting or revoking roles in a large group.​ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HR Henrijs R. System Administrator Higher Education ### "Helped to manage alerts when integrated into our infrastructure" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2025 Pros The capability to easily add AlarmsOne to our current level of monitoring such as Nagios or SolarWinds was rather positive. Alarm Poller helps to controls the data gather easily and much focused single panel called dashboard to control the all the alert has improved my monitoring system.​ Cons We have found that the alert thresholds are not easily adjustable during integration. This sometimes leads to an excessive number of alerts or ignoring important ones due to the default parameters of the integrated tools.​ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Margaux G. Operations Director Hospital & Health Care ### "Helps to ensure that no issue goes unnoticed" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2025 Pros The centralization of alarms from disparate systems can be effectively accomplished using ManageEngine AlarmsOne. I love that on the platform I can easily categorize and order different alerts so that our IT operations team can always know what needs to be addressed ASAP. Cons There is one area where we can improve, and it’s regarding time to process certain alarms. Some alarms might be delayed during peak usage times, affecting the punctuality of the team while troubleshooting urgent system issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TE Tolga E. Head of Department Higher Education ### "Better at monitoring system health on our team" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2025 Pros ManageEngine AlarmsOne’s consolidated alerting system impressed me as it brought together different sources into one place. It is very useful to monitor our network infrastructure using customizable alert categories and integration with other IT management tools. Cons It is a bit overwhelming to filter and sort critical alerts. For example, focusing on the most urgent issues sometimes takes more than expected time when there are a lot of incoming alarms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV jesus V. Server Administrator Information Technology and Services ### "AlarmsOne really work in realtime" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 28, 2024 Good experience working with AlarmsOne and Applications manager to notify to employees about the alerts generated by Applications Manager to monitor servers and services. Pros \-Amazing sync with Manage Engine Applications Manager to send the alerts in real time -The main dashboard is light and simple to see in a good order the alerts generated. -The calls generated by AlarmsOne work very quickly according the rules created. Cons \-We cant custom the reports generate in Excel and PDF. -The datetime format in the excel reports include the Timezone and we cant format the datetime, we have to delete the timezone first Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Jendra J. ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 5, 2019 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.