--- title: "Yodel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Yodel Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/162262/Yodel/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Yodel Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Yodel ## What is Yodel? Yodel.io is the best-in-class business phone system that lives in the cloud. Enjoy the features, flexibility, and reliability that comes with a virtual phone system, without the hassle. With easy integrations into tools your team already loves like Slack, and the ability to connect to hardware SIP phones, Yodel.io is the perfect solution for your team. Get started today with a free trial today! ## What is Yodel used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yodel?[Manage this product listing](https://www.g2.com/products/yodel-io/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yodel 4.0 (18) VS. [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $25 Per Feature, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (18) Ease Of Use 4.8 (893) Value For Money 4.0 (18) Value For Money 4.5 (803) Customer Service 4.1 (18) Customer Service 4.6 (824) ## Yodel alternatives [4.7 (372)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/162262/Yodel/alternatives/) ## FAQs about Yodel Overview ### Which roles and teams benefit most from Yodel? Yodel is most used by agency owners, directors, and founders who oversee client work, team coordination, and business decisions. Creative directors, web designers, and account leaders use it to organize project communication and review deliverables, while sales and marketing professionals support client conversations, follow-ups, and relationship management. Answer based on 18 reviews Overview ### What company size and specific industries is Yodel built for? Yodel is designed for companies and teams of all sizes that want to keep phone conversations in one tool. It does not specify a particular industry, making it suitable for organizations across sectors that need a centralized way to manage calling activity. Features and Usability ### What are the key features of Yodel? Yodel offers a dashboard, call recording, ring groups, and virtual call center tools for managing inbound and outbound calls. It also includes automatic call distribution, IVR, call queues, call routing, call logging, call reporting, voicemail transcription, role-based permissions, and third-party integrations. Integrations ### Which third-party tools and platforms does Yodel integrate with? Yodel integrates with Drift, Make, Microsoft Teams, Slack, and Zapier. These catalog integrations cover communication and automation tools, giving Yodel connections to chat, workflow, and app-linking platforms used across team collaboration and operations. Getting Started and Support ### What training and onboarding options does Yodel offer? Yodel provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and Q&A with an instructor, documentation offers written reference material, and videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Yodel offer? Yodel provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support materials cover common questions and direct contact options for faster help, though no reviewer feedback is available to describe response times, helpfulness, or recurring support issues. ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Call Routing** (**52%** of reviewers rated this feature as critical) - **Mobile Access** (**50%**) - **Voice Mail** (**48%**) Yodel supports all three features that reviewers rate most highly: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities help businesses stay connected on the go, direct incoming calls to the right person or team, and capture important messages, allowing teams to respond faster and manage customer communication more efficiently. Call Routing 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Mobile Access 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Transfer 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Transfers live calls to other agents Alerts/Notifications 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic Call Distribution 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Yodel 46 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 3.9 (18) 3.9 Based on 18 reviews ## Pricing Value for money 4.0 (18) Free Trial Basic $25.00 Per Feature,Per Month Value for money 4.0 (18) 4.0 Based on 18 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Make](https://www.capterra.com/p/154278/Integromat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (18) 4.1 Based on 18 reviews ## User reviews Overall rating 4.0 Based on 18 reviews Filter by rating Counts reflect reviews available in this feed. 5(8) 4(7) 3(0) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful Charles A. Creative Director Used the software for: 3-5 years ### "Very good phone for international numbers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2022 Very helpful staff and does what is promised. Once set up it's forget it and leave it and yes, it continues to work. Pros It works really well. People from other countries don't even realise I'm using it. It also works very well with Slack and let's me know who called and when someone is calling from that number. Cons I can't complain. It makes call forwarding and receiving from other countries easy. Jack D. Co-Founder, Account Director Used the software for: Less than 1 year ### "A Slack-centric phone system with amazing automation features" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 16, 2018 Yodel freed up our staff from answering our ad-hoc Google Voice system, and put it on Slack where we have most of our communication. Pros Yodel has some very cool features - the digital assistant can be customized to have a personalized greeting (or you can record your own), it can ask the caller for their intended department or person, and it can even answer simple questions using some integrations. These are features that I did not expect to find outside of a very expensive enterprise solution. Running our phone system through Slack has been great for our productivity, as we're freed up from having to answer the phones without knowing who's calling (it's useful for our firm to be able to screen calls). Cons Answering/forwarding calls can be time-consuming, which is an issue when the phone is ringing. It's best to ensure you're signed into Yodel and can answer calls on your headset during business hours, but I'd really like to see a simple, in-Slack method for forwarding incoming calls to our physical phones. Yodel is working on Windows apps, so perhaps this will be more easily managed in the near future. hammad B. Founder Used the software for: 1-3 years ### "Unreliable product" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 19, 2024 Not so good, my account was deleted because they took advantage of our early investment in their product, and used us like tissue. Pros Online dialing and sometimes less features is all you need. Cons They betrayed us. I am an early adopter; they sold a lifetime deal on AppSumo to secure funding. Now that the product has good MMR, they deleted my account, claiming I hadn't used it for the last six months, which is false. First of all, there was no condition regarding a six-month window. Secondly, I was using it, and I am not alone; they deleted the accounts of everyone I know who bought this deal. DI Director Director Used the software for: 1-3 years ### "Great product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 14, 2022 Overall really happy and will continue using Yodel as part of our business Pros Easy to integrate with other systems. Fantastic customer support. Cons Mobile App not able to show caller ID. Although I've found customer service to be great, I would much rather prefer to be able to call a customer service representative and speak to someone directly. DI Director Director Used the software for: 3-5 years ### "Great Product, Great for working with Employees around the world" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2022 Pros The integration with other software such as slack makes yodel great. Additionally, it makes working with employees worldwide much easier as they can answer calls as long as they have wifi. Cons At times there is a lag on when the call comes in but I think this is more because of the internet connection rather than the system. CL CEO, Lead Designer CEO, Lead Designer Used the software for: Less than 1 year ### "Insanely Expensive" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 24, 2018 None. It was a useful alternative to a real phone, but the effort to switch away from it when it got obscenely expensive more than made up for the convenience. Pros The integration with slack is innovative, though buggy. The voicemail and other features are well thought out and useful Cons When I signed up it charged per team and phone line. . I still get just one line, one voicemeail. So for my 5 person team one phone line costs is so much more expensive than a real phone line or vonage or similar services. Convenience of being in slack is nowhere near worth that premium. The integration with slack is buggy. When a call comes in it takes a while to notify people and multiple people can answer at the same time without realizing it and it sounds really stupid to the caller. All this was forgivable when it was an inexpensive service, but for being 10x the cost of a real phone line this is a deal breaker. No mobile app is a deal breaker. No integration with gsuite or CRM software is a deal breaker. Customer service takes hours to respond to a "chat". That's not how chat works. This software just not anywhere near worth the cost with the new pricing structure. HA Henrik A. CEO Used the software for: 3-5 years ### "Easy to use VoIP features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 15, 2022 Streamlines everything in regards to calls really well Pros Easy to set up and gives a professional appearance Cons The setup can be tricky if you're not tech savvy but otherwise it's easy. Pritesh P. Marketing Consultant, Owner and Chief Struggle Officer Used the software for: Less than 1 year ### "They Still Haven't Released My Number" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 4, 2019 This is simply a product that isn't what they advertise, they don't provide what you pay for and customer service will make promises they don't follow through with Pros It had a phone number that I really wanted and was excited was offered through a solution I needed Cons It didn't do anything I was told it would. Even integrating it was a huge hassle that didn't work and future updates that brought new integrations didn't work. That and they said they would release my number to another provider and they didn't to multiple different solutions I tried. Mark S. owner Used the software for: Less than 1 year ### "A bit complicated for some users, like myself. It has execiting features though." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 5, 2018 Great solution for looking professional, quickly. Pros It allows you to have a professional image with inbound calls to your company. Without the full time receptionist. It's not perfect, however the music on hold and please hold the line comments are what give that extra confident touch to callers. The robust features this has are incredible and allow you to even create an FAQ. It's a time saver from having to waste time answering questions that are easy done through the FAQ. Cons Confusing. Feels bloated, though I know it's not. But the integration with Slack, though very cool, is not completely clear. The interface has a lot going on. When a call comes in, I'm searching for which button to choose. I believe they're coming out with their own app and software to handle this, so I anticipate it helping greatly. Problem is answering calls ... many times they're already hung up by the time I'm able to get to the call. It's got some major refining in the area of speed and efficiency. Paul H. Lead Web Designer Used the software for: Less than 1 year ### "Yodal, for when you need a number and a call waiting service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 3, 2018 OVerall, my experience is good. It does what it says on the tin, and i have rarely needed to change the settings.. Just set it and forget it :) Pros I like that its simple to setup, and i can set answering machines for specific times of day etc Cons I dont like that it is so integrated in slack.. i know thats its USP. But i want to get away from using slack as i think it is a time waster.. Yodel doesnt have a dedicated app for itself, and if it did it would be great, [View all Reviews](https://www.capterra.com/p/162262/Yodel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.