YodelTalk

Yodel

4.5 / 5 3 reviews

Who Uses This Software?

We serve companies and teams of all sizes who want to unify their phone conversation in one tool.


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    No
  • Support
    Online

Vendor Details

  • YodelTalk
  • www.yodel.io/
  • Founded 2015
  • United States

About Yodel

Yodel is the first software that gives you a greater kind of flexibility in handling your phone calls, and all this right in your chat platform of choice (e.g. Slack, Microsoft Teams, HipChat). Yodel understands natural speech and transcribes the spoken words in real time into the chat. The Yodel voice assistant routes callers to the right department/person. Yodel can also answer FAQs and be personalized. It works in 17 languages and offers numbers in over 100 countries and area codes.


Yodel Features

  • Chatbot
  • For Healthcare
  • For Sales
  • Machine Learning
  • Multi-Language
  • Natural Language Processing
  • Predictive Analytics
  • Rules-Based Automation
  • Virtual Assistant
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Yodel Reviews Recently Reviewed!


pretty basic customer support through slack

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: - slack integration is handy
- good customer support
- free US number
- personalized greeting
- transfer to dedicated department team member

Cons: - Limited to Slack app
- Call forwarding can be pretty limited and slow
- No custom Yodel web app

A bit complicated for some users, like myself. It has execiting features though.

Apr 02, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It allows you to have a professional image with inbound calls to your company. Without the full time receptionist. It's not perfect, however the music on hold and please hold the line comments are what give that extra confident touch to callers. The robust features this has are incredible and allow you to even create an FAQ. It's a time saver from having to waste time answering questions that are easy done through the FAQ.

Cons: Confusing. Feels bloated, though I know it's not. But the integration with Slack, though very cool, is not completely clear. The interface has a lot going on. When a call comes in, I'm searching for which button to choose.
I believe they're coming out with their own app and software to handle this, so I anticipate it helping greatly.
Problem is answering calls ... many times they're already hung up by the time I'm able to get to the call. It's got some major refining in the area of speed and efficiency.

Overall: Great solution for looking professional, quickly.

Capterra-loader

A Slack-centric phone system with amazing automation features

Mar 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Yodel has some very cool features - the digital assistant can be customized to have a personalized greeting (or you can record your own), it can ask the caller for their intended department or person, and it can even answer simple questions using some integrations. These are features that I did not expect to find outside of a very expensive enterprise solution.

Running our phone system through Slack has been great for our productivity, as we're freed up from having to answer the phones without knowing who's calling (it's useful for our firm to be able to screen calls).

Cons: Answering/forwarding calls can be time-consuming, which is an issue when the phone is ringing. It's best to ensure you're signed into Yodel and can answer calls on your headset during business hours, but I'd really like to see a simple, in-Slack method for forwarding incoming calls to our physical phones. Yodel is working on Windows apps, so perhaps this will be more easily managed in the near future.

Overall: Yodel freed up our staff from answering our ad-hoc Google Voice system, and put it on Slack where we have most of our communication.