--- title: "Yodel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Yodel Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/162262/Yodel/" page_type: "product" language: "en" --- # Yodel Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Yodel ## What is Yodel? Yodel.io is the best-in-class business phone system that lives in the cloud. Enjoy the features, flexibility, and reliability that comes with a virtual phone system, without the hassle. With easy integrations into tools your team already loves like Slack, and the ability to connect to hardware SIP phones, Yodel.io is the perfect solution for your team. Get started today with a free trial today! ## What is Yodel used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yodel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.yodel.io/&name=Yodel) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yodel 4.0 (18) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $25 Per Feature, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (18) Ease Of Use 4.8 (698) Value For Money 4.0 (18) Value For Money 4.5 (678) Customer Service 4.1 (18) Customer Service 4.6 (648) ## Yodel alternatives [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (508)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/162262/Yodel/alternatives/) ## FAQs about Yodel Overview ### Which roles and teams benefit most from Yodel? Yodel is most used by agency leaders, business owners, creative directors, and client account teams that need a polished online presence without heavy technical overhead. Designers and marketers use it to launch and refine websites, while executives and sales-focused teams rely on it to support branding, client acquisition, and business growth. Answer based on 18 reviews Overview ### What company size and specific industries is Yodel built for? Yodel is designed for companies and teams of all sizes that want to keep phone conversations in one tool. The vendor description does not name specific industries, so it appears to fit a broad range of businesses rather than a single sector. Features and Usability ### What are the key features of Yodel? Yodel offers call center management, virtual call center, and inbound call center tools, along with automatic call distribution, call routing, call queues, and ring groups. It also includes call recording, call transcription, call logging, IVR, reporting and analytics, role-based permissions, API access, and third-party integrations. Integrations ### Which third-party tools and platforms does Yodel integrate with? Yodel integrates with Drift, Make, Microsoft Teams, Slack, and Zapier. These integrations cover communication and automation workflows, connecting Yodel to chat, team messaging, and no-code app orchestration tools. Getting Started and Support ### What training and onboarding options does Yodel offer? Yodel provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and direct instruction, documentation offers written reference material, and videos give teams recorded walkthroughs for self-paced review and feature learning. Getting Started and Support ### What customer support options does Yodel offer? Yodel provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback available for support experiences, the support setup can only be described by its listed channels rather than user sentiment about response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,849 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Yodel supports all three features that reviewers value most: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities give teams the flexibility to manage calls from anywhere, capture important messages, and direct callers to the right person quickly, helping businesses maintain responsiveness and handle communications more efficiently. Mobile Access 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Routing 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Transfers live calls to other agents Alerts/Notifications 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic Call Distribution 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Yodel 46 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 3.9 (18) 3.9 Based on 18 reviews ## Pricing Value for money 4.0 (18) Free Trial Basic $25.00 Per Feature,Per Month Value for money 4.0 (18) 4.0 Based on 18 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Make](https://www.capterra.com/p/154278/Integromat/)[ Drift](https://www.capterra.com/p/227417/Drift/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (18) 4.1 Based on 18 reviews ## User reviews Overall rating 4.0 Based on 18 reviews Filter by rating 5(8) 4(7) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent MM Maddy M. Founder Computer & Network Security ### "Unreliable product" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 13, 2024 Not so good, my account was deleted because they took advantage of our early investment in their product, and used us like tissue. Pros Online dialing and sometimes less features is all you need. Cons They betrayed us. I am an early adopter; they sold a lifetime deal on AppSumo to secure funding. Now that the product has good MMR, they deleted my account, claiming I hadn't used it for the last six months, which is false. First of all, there was no condition regarding a six-month window. Secondly, I was using it, and I am not alone; they deleted the accounts of everyone I know who bought this deal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Charles A. Creative Director Health, Wellness and Fitness ### "Very good phone for international numbers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2022 Very helpful staff and does what is promised. Once set up it's forget it and leave it and yes, it continues to work. Pros It works really well. People from other countries don't even realise I'm using it. It also works very well with Slack and let's me know who called and when someone is calling from that number. Cons I can't complain. It makes call forwarding and receiving from other countries easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HA Henrik A. CEO Sporting Goods ### "Easy to use VoIP features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 15, 2022 Streamlines everything in regards to calls really well Pros Easy to set up and gives a professional appearance Cons The setup can be tricky if you're not tech savvy but otherwise it's easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Sunni P. Director Hospitality ### "Great product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 10, 2022 Overall really happy and will continue using Yodel as part of our business Pros Easy to integrate with other systems. Fantastic customer support. Cons Mobile App not able to show caller ID. Although I've found customer service to be great, I would much rather prefer to be able to call a customer service representative and speak to someone directly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Daniel B. Director Real Estate ### "Great Product, Great for working with Employees around the world" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2022 Pros The integration with other software such as slack makes yodel great. Additionally, it makes working with employees worldwide much easier as they can answer calls as long as they have wifi. Cons At times there is a lag on when the call comes in but I think this is more because of the internet connection rather than the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Alex R. owner Food & Beverages ### "phone answering " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2022 Pros it is very easy to use and user friendly Cons integration could be easier with other parties and more user friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Caroline P. Senior Sales Associate Farming ### "Helpful business tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 7, 2022 Pros Voicemail feature. This helps us to be able to connect with people interested in learning more about our business, potential vendors, potential customers, and more. Cons I wish that our entire team could access voicemail messages as opposed to only having access to the transcriptions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Robert L. MD Hospital & Health Care ### "Good quality for money" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 13, 2021 Overall good experience Pros It's very easy to your, easy to deploy, easy to train staff to use. Functionality is good and in the vast majority of cases it works well. Customer Support is decent although more emphasis on good vibes than expertise means you get what you pay for. Cons It does have it's problems every now and then which might be due to how Slack does things but it does get frustrating if you staff cannot take phone calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Matt W. Company Director Real Estate ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2020 Pros Ease of use Interface Simple connections Cons Nothing - it serves a purpose for what we need and it is a fair price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Sean W. Owner Construction ### "Great Support Team. Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2020 Pros Very flexible. Easy to integrate with other systems. Fantastic customer support. Very flexible product and a great overall experience Cons Some features are still being developed. Switched from [Telzio](https://www.capterra.com/p/162167/Telzio/) Price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/162262/Yodel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.