# Cytracom Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cytracom Software - reviews, pricing plans, popular comparisons to other VoIP products and more. Source: https://www.capterra.com/p/162295/Cytracom/pricing --- # Cytracom Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cytracom ## What is Cytracom? Beautiful, easy-to-use, voice and messaging platform perfect for businesses of all sizes. Built on cloud-based technology, Cytracom delivers fully managed and hosted communications across any device. Perfect for the office, home office, or any work location. Enable productivity and collaboration for your employees. With a nationwide partner network, Cytracom provides customers the ease and comfort of working with local, trusted managed service providers. To learn more visit cytracom.com. ## What is Cytracom used for? [Unified Communications](https://www.capterra.com/unified-communications-software/)[VoIP](https://www.capterra.com/voip-software/) Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29.95 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Cytracom alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (866)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/162295/Cytracom/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Cytracom 38 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Public or private sharing of digital files such as documents, audio/video, images, and more Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Transmit voice and other information digitally Monitor wait time and abandonment for incoming requests that have not been routed Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Set up connections to third-party platforms to improve business processes Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Get Advice We can help you find the software with the features you need. Features 4.6 (18) 4.6 Based on 18 reviews ## Pricing Value for money 4.5 (18) Free Trial Basic $29.95 Per Feature,Per Month Value for money 4.5 (18) 4.5 Based on 18 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (18) 4.8 Based on 18 reviews ## User reviews Overall rating 4.7 Based on 18 reviews Filter by rating 5(15) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent CP Crystal P. Insurance Agent Insurance ### "Outstanding Feature" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2023 Pros Cytracom is a very easy and organized program. Cons Cytracom does sometimes have new updates. Some days they have different outlooks but over all it is a good software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Paul L. President Information Technology and Services ### "Business Voice that Just Works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 Working with Cytracom has been an easy choice. The service is top-notch, the support and sales staff are friendly, knowledgable, and work to resolve any issues you have quickly, and the available features and services are beneficial to any business. Pros Incredibly easy to set up, phones come from the company preconfigured for a plug-and-play experience. The mobile app and desktop app make it easy to stay connected even away from the office. The new Chrome plugin provides click-to-call support on any webpage or system, which is a huge benefit. The call quality is clear and some of the best I have experiences with a VoIP system. The dashboard for managing the PBX is easy to use, even for non-technical people. The support with Cytracom is fantastic, with issues being resolved quickly. Cons I would like to see more integrations with RMM and CRM platforms. The company has a great HubSpot integration, but not everyone uses that product. More phone plan options, especially for areas that do not require a dedicated extension with mailbox and services would be appreciated. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) Support, ease of use, hardware included, didn't have to manage my own server. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User IT Director Computer Networking ### "Partnership with Cytracom was painful " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 6, 2021 will not partner again with them Pros Tried to implement their service to our clients but channel manager was non responsive,despite multiple emails no reply or call from him Cons its built by them on some own platform that i never got any demo Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Reasons for choosing Cytracom better support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL David L. Founder & CEO Information Technology and Services ### "Great Product, Service, & Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2021 Overall our experience has been great. They really do listen to their users and they have actively been implementing feature requests to help make the product even better. Pros I really like the integrations they have with the software platforms we use. I can get caller information to pull from our application right when a call come in from a client. We are quickly able to see any relevant information we might need. Cons When we first started using Cytracom the apps did have some issues with notifications, especially the mobile app. I do give props to them though as they have listened to their customers and they have been working to fix these issues. Reasons for choosing Cytracom They are fully US based and are very responsive and also had direct integration with our main application. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bobby B. Owner Maritime ### "Glad I learned about this company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2021 He’s been excellent and have received tremendous customer support. Pros Ease of changing settings, such as call routing and grouping. They helped with setup and plug and play phones is terrific with multiple sites. Cons I would say - and this isn’t specifically about this software but all software - the learning curve of navigating the system and functions but it’s just like anything else that’s new. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Reasons for choosing Cytracom Ring central seemed to be too big of a company that customer service scared me a little. Getting a clear answer on pricing and options was difficult. Comcast just sucks ass for pretty much everything... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RL Ricardo L. oWNER Telecommunications ### "COOL SOFTWARE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2021 They are a good company to work with. I have no complaints Pros This work like they said it would i would buy it again Cons I like it all so far i think it works very well Reasons for choosing Cytracom They were the best for the money Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Bob G. Account Manager Information Technology and Services ### "Cytracom, support makes all the difference" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2021 We have realized better call quality and communication flexibility. We just changed out some equipment and it was good to know that Cytracom supported the new devices fully. Again, it is the tech support and customer support that makes so much difference to our positive user experience. I know my customers will be taken care of in a professional and courteous manner. Pros While the Cytracom product is great, it is the support and install assistance that sets it head and shoulders above the rest. The product quality is feature rich and very good. The people that answer your call and come to support you are the best. Cons Sorry, but I just haven't experienced any downside yet. Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) We were so frustrated with the poor support from Avaya. It shouldn't take weeks to solve a problem. This is our life blood here folks ! Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Reasons for choosing Cytracom Price, product quality and the support we received setting up and customizing our system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Tom K. Owner Information Technology and Services ### "Cytracom " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2021 Cytracom has helped my build recurring monthly revenue. The fact that they are channel only puts my mind at ease that they will not "steal" my customers like some other channel programs. Pros I like the ease of use and administration. The feature set that Cytracom offers is greatly beneficial to my business and how I use my phones Cons So far I don't have a least favorite feature Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB michael b. owner Computer Hardware ### "Works without much problems " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 19, 2021 Pros I like the ease of use to set up and working the system. It is my main suggestion when asked about trying to switch to if asked. Cons While they have several plugins some of them of my other software however they are working to get some plugins/features working or planning on many of them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BA Brian A. IT Director Information Technology and Services ### "Put's the power back in the hands of the client" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2021 100% great. They treat us as if we are their only client, even though we are pretty small. Pros The client has complete control over their PBX, if they want it. Or they can have Support handle it, or their MSP handle it, or any mix of the 3. Pricing the product for the client could not be simpler, basically point and click. Online training videos. Cons They are pretty rigid on pricing. Sometimes a tough sell against some of the big national providers. Wireless handsets in need of a major update. Reasons for choosing Cytracom Cytracom really embodies "KISS". This is good for us as a provider as well as for the end user. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/162295/Cytracom/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)