# Cytracom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cytracom the right VoIP solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162295/Cytracom/reviews --- Cytracom 4.7 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cytracom Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian W. President Information Technology and Services Used the software for: 2+ years ### "Cytracom Desktop App is great for a mobile or remote workforce" December 22, 2020 5.0 The experience has been great. I think we've used support only twice in the last few years for actual issues. The rest was for MACs. Support has been fast, friendly and on point. Pros The app is easy to use and intuitive. I like that myself and my employees can use the software to "take our phones" anywhere and not have to give out our personal cell numbers. Cons I would like it to provide integration with Zoom/Webex/Video conferencing. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[net2phone](https://www.capterra.com/p/170370/Hosted-PBX/) Reason for choosing Cytracom The lease for the equipment was included in the monthly cost, not an add-on. The company had a good reputation and sold through the channel only. Review Source BB Bobby B. Owner Maritime Used the software for: 2+ years ### "Glad I learned about this company" March 9, 2021 5.0 He’s been excellent and have received tremendous customer support. Pros Ease of changing settings, such as call routing and grouping. They helped with setup and plug and play phones is terrific with multiple sites. Cons I would say - and this isn’t specifically about this software but all software - the learning curve of navigating the system and functions but it’s just like anything else that’s new. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Reason for choosing Cytracom Ring central seemed to be too big of a company that customer service scared me a little. Getting a clear answer on pricing and options was difficult. Comcast just sucks ass for pretty much everything... Review Source VR Verified Reviewer IT Director Computer Networking Used the software for: I used a free trial ### "Partnership with Cytracom was painful " April 6, 2021 1.0 will not partner again with them Pros Tried to implement their service to our clients but channel manager was non responsive,despite multiple emails no reply or call from him Cons its built by them on some own platform that i never got any demo Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Reason for choosing Cytracom better support Review Source BG Bob G. Account Manager Information Technology and Services Used the software for: 1-2 years ### "Cytracom, support makes all the difference" February 9, 2021 5.0 We have realized better call quality and communication flexibility. We just changed out some equipment and it was good to know that supported the new devices fully. Again, it is the tech support and customer support that makes so much difference to our positive user experience. I know my customers will be taken care of in a professional and courteous manner. Pros While the product is great, it is the support and install assistance that sets it head and shoulders above the rest. The product quality is feature rich and very good. The people that answer your call and come to support you are the best. Cons Sorry, but I just haven't experienced any downside yet. Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Reason for choosing Cytracom Price, product quality and the support we received setting up and customizing our system. Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) We were so frustrated with the poor support from Avaya. It shouldn't take weeks to solve a problem. This is our life blood here folks ! Review Source SB Samuel B. CIO Business Supplies and Equipment Used the software for: 1-2 years ### "Cytracom is the Best Hosted VoIP service provider for MSPs and Customers" December 17, 2020 5.0 The best VoIP vendor for IT Service providers and customers. Superb local USA based sales, support, and services. Pros Everything included in low monthly price, phones, service, etc. Super easy to order, setup, deploy, and manage with all Web based configuration and monitoring. Cons So easy anyone can do it. What happed to complex job security? Alternatives considered [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) Reason for choosing Cytracom Better service offering. Better support experience. Better billing experience. Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) Ease of configuration, ease of deployment, ease of billing. Review Source PL Paul L. President Information Technology and Services Used the software for: Less than 6 months ### "Business Voice that Just Works" May 18, 2021 5.0 Working with has been an easy choice. The service is top-notch, the support and sales staff are friendly, knowledgable, and work to resolve any issues you have quickly, and the available features and services are beneficial to any business. Pros Incredibly easy to set up, phones come from the company preconfigured for a plug-and-play experience. The mobile app and desktop app make it easy to stay connected even away from the office. The new Chrome plugin provides click-to-call support on any webpage or system, which is a huge benefit. The call quality is clear and some of the best I have experiences with a VoIP system. The dashboard for managing the PBX is easy to use, even for non-technical people. The support with is fantastic, with issues being resolved quickly. Cons I would like to see more integrations with RMM and CRM platforms. The company has a great HubSpot integration, but not everyone uses that product. More phone plan options, especially for areas that do not require a dedicated extension with mailbox and services would be appreciated. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) Support, ease of use, hardware included, didn't have to manage my own server. Review Source AD Art D. Director Security and Investigations Used the software for: 6-12 months ### "Even an alarm guy can use it" January 10, 2021 5.0 Using the service myself has allowed me to shunt a good deal of my less urgent phone calls to voice mail and completely eliminate the automated telemarketer calls. Because my business is 24/7 I desperately needed a way to filter phone traffic that didn't include an answering service. I also can't say enough good things about the support I and my clients receive from from support out of Texas. Their partner program is the only way I would have ever offered VOIP to my clients! Pros Because it's cloud managed and integral with a remote service I can troubleshoot and manage my client's services remotely, with notifications of failures being delivered to me even if the client's network or power fails. Without these features my clients would have to call me to alert me of problems and then wait until I can schedule an appointment to restore service. Security and communication are not luxury items for my clients, so I need to keep down time to an absolute minimum; this software allows me to deliver reliable services to my clients. Cons The main and plain make the phone ring configurations are a walk in the park. Getting into the more complex configurations can be more challenging especially if you're not coming to this from the telecommunications industry and familiar with concepts and terminology. Is having too many options a con for a particular software? That's the best I can offer as something I don't like about the software. Fortunately there's plenty of support from live techs based in CONUS to assist even a noob like me. Reason for choosing Cytracom Verizon wanted a multiple year contract, was willing to earn my business every month. When a company is confident enough that you'll stay from month to month that's a good indication they won't treat you poorly. Magic Jack had already burned me in previous years by billing me extra for a vanity number that support couldn't explain what was spelled out in the number. Review Source DL David L. Founder & CEO Information Technology and Services Used the software for: 6-12 months ### "Great Product, Service, & Support" March 9, 2021 5.0 Overall our experience has been great. They really do listen to their users and they have actively been implementing feature requests to help make the product even better. Pros I really like the integrations they have with the software platforms we use. I can get caller information to pull from our application right when a call come in from a client. We are quickly able to see any relevant information we might need. Cons When we first started using the apps did have some issues with notifications, especially the mobile app. I do give props to them though as they have listened to their customers and they have been working to fix these issues. Reason for choosing Cytracom They are fully US based and are very responsive and also had direct integration with our main application. Review Source BA Brian A. IT Director Information Technology and Services Used the software for: 1-2 years ### "Put's the power back in the hands of the client" January 19, 2021 5.0 100% great. They treat us as if we are their only client, even though we are pretty small. Pros The client has complete control over their PBX, if they want it. Or they can have Support handle it, or their MSP handle it, or any mix of the 3. Pricing the product for the client could not be simpler, basically point and click. Online training videos. Cons They are pretty rigid on pricing. Sometimes a tough sell against some of the big national providers. Wireless handsets in need of a major update. Reason for choosing Cytracom really embodies "KISS". This is good for us as a provider as well as for the end user. Review Source TK Tom K. Owner Information Technology and Services Used the software for: 2+ years ### "Cytracom " February 9, 2021 5.0 has helped my build recurring monthly revenue. The fact that they are channel only puts my mind at ease that they will not "steal" my customers like some other channel programs. Pros I like the ease of use and administration. The feature set that offers is greatly beneficial to my business and how I use my phones Cons So far I don't have a least favorite feature Review Source CP Crystal P. Insurance Agent Insurance Used the software for: 1-2 years ### "Outstanding Feature" April 5, 2023 5.0 Pros is a very easy and organized program. Cons does sometimes have new updates. Some days they have different outlooks but over all it is a good software. Review Source WH Wayne H. CEO Information Technology and Services Used the software for: 2+ years ### "CYTRACOM VoIP Solution" December 16, 2020 5.0 Excellent! Pros Free Phones, no long term contract, refresh phones every 36 months Cons At the time of purchase the local managed of the phones required onsite presence. However that has been resolved. Reason for choosing Cytracom Support and easy of deployment and use Review Source JC Joseph C. President Information Technology and Services Used the software for: 1-2 years ### "Cytracom is the MSPs friend and will be the new standard in VoIP" January 7, 2021 5.0 The staff is extremely helpful and knowledgeable. They offer the client and partner help throughout the sales process. Pros The product is easy to administer and works terrific. The phones are great and the calls are clear. Cons We did not experience any difficulty at all. Review Source VR Verified Reviewer Product Manager Telecommunications Used the software for: 1-2 years ### "VOIP solution that works just a good as a landline" May 10, 2019 4.0 Pros Replaced our old PBX system and added a much need Web interface that allows you to manage your system. Provides email notification with VM attachments and can route calls based on a call schedule. Cons Call scheduling can be very difficult and will likely need to call support to set it up. The system is unable to send out email notification for missed calls. Review Source SF Seth F. COO Used the software for: 2+ years ### "Used Cytracom for 3 years. Great company, better customer service" April 19, 2018 4.0 Pros The dashboard and control over the system is second to none. Customer service also readily available. Cons Integration to the CRM would have been helpful. Also, price was a little high and they had a tough time coming up with workable solutions for certain issues. Review Source Dave K. President Information Technology and Services Used the software for: 1-2 years ### "Great software products " December 17, 2020 5.0 Pros Every software product that we’ve used from has worked great. Great feature sets and user friendly. Cons I would like to see more integrated apps Review Source mB michael B. owner Computer Hardware Used the software for: Less than 6 months ### "Works without much problems " January 19, 2021 5.0 Pros I like the ease of use to set up and working the system. It is my main suggestion when asked about trying to switch to if asked. Cons While they have several plugins some of them of my other software however they are working to get some plugins/features working or planning on many of them. Review Source RL Ricardo L. oWNER Telecommunications Used the software for: Less than 6 months ### "COOL SOFTWARE" February 11, 2021 5.0 They are a good company to work with. I have no complaints Pros This work like they said it would i would buy it again Cons I like it all so far i think it works very well Reason for choosing Cytracom They were the best for the money Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.