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Cloud-based anti-spam solution that helps businesses of all sizes secure email communication and manage email filtering via behavior analysis, response analytics and more.

Product Details

Outbound Filtering is a cloud-based email sending service which identifies and blocks spammers to ensure reliable email delivery. With Outbound Filtering, you can eliminate email delivery problems caused by IP address blacklisting. You can also automatically shut down compromised end user accounts and scripts to improve your security. Unlike conventional email services, MailChannels is the only service that accepts all of your email, including spam.

Contact Details

MailChannels

https://www.mailchannels.com/

Founded in 2004

Located in Canada

Starting Price

  • $59.99/month

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

MailChannels Features

Allow / Block List
Audit Log
Email Archiving
Email Recovery
Email Routing
Encryption
Fraud Detection
Quarantine
Reporting & Statistics
Spam Filter
Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

MailChannels Reviews

Overall
5/5
Ease of Use
5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 18 of 18 reviews

Showing Most Helpful

Showing 18 of 18 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Miguel Â.
Founder
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 19, 2018

“MailChannels - Does what it promises to do. Emails are delivered, SPAM is effectively filtered.”

OverallPrompt email delivery and Outbound SPAM filtering done right. Support is always willing to help us, that means they actually care about their customers, and we feel good by doing business with MailChannels.
ProsWe've been using MailChannels for quite some years. I like the fact that they provide 24/7 support, we've sent many tickets (being a very large reseller) which have all been promptly answered. The Webhooks system works as promised, we have our own notifications stack running in Rocket.Chat, fully integrated with MailChannels and we're notified of any issue immediately. Alerts, work flawlessly as well as Statistics. MailChannels Cloud is a must-have service for any Webhosting company, Startup, Mobile Apps, or actually, any sort of use, as long as it's legit, your email will arrive to the inbox as promised. We've tested all similar vendors extensively, but did stick with MailChannels as we've seen improvement, email delivery, Outbound SPAM filtering done right, and a team to help us whenever we need their help. We couldn't be more satisfied for using MailChannels, and allowing our large customer base to utilize their services as well.
ConsI do think statistics do have room for improvement, while they're accurate, sometimes the API fails to grab those.
Reviewer Source 
Source: Capterra
February 19, 2018
Daniel H.
CEO / Founding Partner
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 16, 2019

“MailChannels has made our email reputation management a piece of pie”

ProsFor both inbound and outbound email management the setup is easy, and then keeping everything in track is simple too with easy to understand logs and settings.
ConsOccasionally I have wished that this could make my Coffee for me, but not really. The software could use an end user portal for both email directions.
Reviewer Source 
Source: Capterra
May 16, 2019
Avatar Image
John M.
President
Online Media, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 7, 2019

“Blacklist Problem Solved”

OverallWe have had Mailchannels for over a year and have not gotten on any blacklists since. Before we were on Mailchannels our mail servers were getting blacklisted frequently. One of the best investment we have ever made as a web host. Completely satisfied and would recommend it to everyone.
ProsWe host hundreds of web sites and we were frequently getting blacklisted, mostly because various customers emails were hijacked by spammers. Our data center recommended Mailchannels and we decided to give it a try. That was well over a year ago, and we have not gotten blacklisted at all since and we are notified anytime one of our customers accounts start spamming.
ConsNo complaints at all, it does everything it promised and have had zero problems because of it.
Reviewer Source 
Source: Capterra
January 7, 2019
Rami E.
Founder
Internet, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 1, 2018

“Inbound filtering - A business oportunity”

OverallAn essential company if you run Plesk servers and Inbound is a business opportunity. If I were MailChannels, the next product would be end to end encryption service for hosting providers.
ProsWe at PracticalHost, are using both the outbound service for our Plesk based plans and the new MailChannel Inbound as an optional spam filtering for our existing EnsureMail business class mail plans. If you are a hosting provider, MC Inbound is a business opportunity to sell a new service to existing clients with a great profit margin.
ConsCant think if any. The service is being continuously polished.
Reviewer Source 
Source: Capterra
November 1, 2018
Avatar Image
Arief P.
IT Support and Network
Printing, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 4, 2018

“Mailchannels the one that i can depend on”

OverallWe are currently using SMTP Relay from Mailchannels, this help us to make sure all emails delivered to our client. We have problem on our IP got blacklisted each day because of some reason from ISP. We already do check, check, and check, but on our network is always clean. And then some of my friend tell me about mailchannels. And we decide to use it. Voila! Our problem on mailserver gone
ProsI use this service for almost one year. Never have problem delivering email. Almost all good. The customer service good enough serving me. And FAQ and helping page really help me a lot fixing the problem.
ConsSometimes the Customer Services takes too long to reply or handle the ticket.
Reviewer Source 
Source: Capterra
December 4, 2018
James H.
Owner
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
January 31, 2018

“it just works without thinking about it.”

Prosdedicated servers with multiple shared accounts can now send normal email (bulk mail not allowed per our policy) without fear of them getting their mail rejected by aol/yahoo/gmail/sbcglobal and all the other ISP addresses out there. All it takes is one compromised account to create major email support headaches. Getting your entire server blocked by aol because a single user has a mail forwarder going to their aol address? Not an issue anymore! mailchannels blocks all that outbound spam and only delivers the legit emails. Perfect.
ConsThe configuration can seem a little difficult when you first start out. In my opinion mailchannels would do themselves a favor by making a script that auto configures the server for optimal mail delivery.
Reviewer Source 
Source: Capterra
January 31, 2018
Louis E.
Owner
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 9, 2018

“Very easy to set up and simple to work with”

OverallIt really made my life easier and took away major headaches managing more than 100 small companies's email systems
ProsIntegration with Plesk and CPanel. Extremely simple setup in Postfix. Works out of the box! I like it quite a lot
ConsA Bit convoluted to get to a detailed report about an email sender. A lot of clicking to address queries from specific clients
Reviewer Source 
Source: Capterra
April 9, 2018
Damien A.
Web Developer
Internet, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 31, 2018

“Works great... barely have to even think about it”

OverallSpam protection and blacklist protection.
ProsThe best part of mailchannels is that it's mostly set it and forget it. Not have to worry about much.
ConsWhen a new email customer comes along, sometimes it takes a while to realize they're not in mailchannels so we run around like headless chickens not knowing why mail isn't working. mostly our problem
Reviewer Source 
Source: Capterra
January 31, 2018
Luis Sanchez G.
SR
Information Technology and Services, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2019

“Great service”

OverallSince I met him, he seemed like an incredible service, they have a great support, they help you even if there is a problem on your server. They are very friendly and their software is the best on the market.
Prosis an easy-to-install service. - Very good support, fast and very good to solve any problem. -a software that delivers what it promises. - your emails will reach the inbox and inbox.
ConsPrice. other plans Maybe they should have smaller plans.
Reviewer Source 
Source: Capterra
April 23, 2019
Gareth B.
Network Administrator
Accounting, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 12, 2018

“Very reliable service”

OverallVery little downtime, service is very reliable, in the 9 months that we have been using the application there only had downtime once for about 2 hours, the previous company would block us after 10 or 20 emails
ProsVery little downtime very reliable easy to set up Great support team and very helpful Reasonable price for the amount of emails that can be sent
ConsNot able to have the sent email reports emailed directly to an email address Drawing of reports don't work in Internet Explorer but it work in other browsers
Reviewer Source 
Source: Capterra
April 12, 2018
Alfio M.
Network manager
Military, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 16, 2019

“Excellent service”

Overall10 of 10, excellent costumer service, very good support.
ProsThis software is very easy to use, very helpfully when you have a mail server hosted in your company, you can avoid to be blacklisted.
ConsFor Zimbra server a more clear guide, just that cons.
Reviewer Source 
Source: Capterra
July 16, 2019
Digin D.
Software Engineer
Computer & Network Security, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 30, 2019

“Most reliable spam fighter”

ProsTracking emails and checking their status.
ConsUser experience can be improved and made better.
Reviewer Source 
Source: Capterra
May 30, 2019
Mathieu H.
IT Consultant
Computer & Network Security, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 14, 2018

“Best SMTP spam service for hoster.”

OverallGood.
ProsNo all account blocking when a user is sending spam.
ConsSupport is slow. Unblocking take long time.
Reviewer Source 
Source: Capterra
November 14, 2018
Frederic G.
Sysadmin
Internet, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 14, 2018

“Review”

ProsThe simplicity of the setup and the very easy interface
ConsThe support that cannot do Anything to fix false positive spam.
Reviewer Source 
Source: Capterra
November 14, 2018
Michael S.
Director
Computer Hardware, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 26, 2018

“I needed a simple reliable mail relay and mailchannels have provided it!”

OverallReliable and simple to use, a great tool for any sysadmin
ProsMailchannels have fixed a long term mail relay issue for me, they have amazing reliability, great stats, good web interface and a great knowledge base for setting up a number of mail servers and clients. I recommend them to all my customers.
ConsWould be great to see an option for devices that don't support ssl/tls at the moment I relay them through another server and then out to mailchannels
Reviewer Source 
Source: Capterra
January 26, 2018
Verified Reviewer
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
1/5
Reviewer Source 
Source: Capterra
April 23, 2018

“Amazing. Best solutions to send emails.”

ProsI had many problems with Microsoft. Even though it is fully configured, with DKIM, DMARC and SPF. They refused my e-mail, and put it in Junk. I hired MailChannels and all the problems were resolved. I use in my Zimbra and cPanel.
ConsThe value is too high. Sometimes it's impractical. It is directly impossible for you to acquire the tool. It is only through resales that the value is more interesting.
Reviewer Source 
Source: Capterra
April 23, 2018
DAVID A.
CEO
Computer Networking, 201-500 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 9, 2018

“my live change”

Prosyou know the moment when a user start to send spam and can control him is the difference between sleep and not
Consnothing all is fine... maybe can block certain users
Reviewer Source 
Source: Capterra
December 9, 2018
Verified Reviewer
Internet, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 23, 2018

“The experience has been excellent. Emails finally get delivered and spam gets filtered out!”

ProsThe pricing for the service is good and works just as they promise! All spam gets filtered out and most of the other emails get delivered.
ConsSome legit emails, especially forwarded emails (by an email forwarder), get sometimes marked as spam.
Reviewer Source 
Source: Capterra
April 23, 2018