Who Uses This Software?

Legal teams in-house at the world's most innovative companies


Average Ratings

15 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Ironclad
  • ironcladapp.com/
  • Founded 2015
  • United States

About Ironclad

Contracts are business decisions trapped in administrative tasks. Ironclad is software that does this administrative work, freeing legal teams to do more substantive work and drive business strategy. By automating contracting processes and extracting metadata from contracts, Ironclad lets innovative legal teams at companies like Dropbox, HotelTonight, and Procore get their contracts done more efficiently and accurately, and to maintain a single source of contracts data.


70450

Ironclad Features

  • Buy Side (Suppliers)
  • Completion Tracking
  • Compliance Tracking
  • Contract Lifecycle Management
  • Electronic Signature
  • Full Text Search
  • Government Contracts
  • Pre-built Templates
  • Sell Side (Customers)
  • Specialty Contracts
  • Version Control
  • Workflow Management

Ironclad Reviews Recently Reviewed!


Self-service legal with easy UI, responsive customer service

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the redlines feature. My internal stakeholders find it easy and intuitive to use and love being able to keep track of where their agreement is in the review cycle. Any time we need help or want to change a workflow, Ironclad have been incredibly responsive to our requests.

Cons: I wish there were Dashboard filters. For example, currently I can sort my active contracts, but I can't filter them to see, for example, only those that are in the "Archive" stage.

Overall: Ironclad has significantly cut down the time Legal spends generating form contracts and chasing down signatures.

Great product with AMAZING customer service

Jul 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customizable, simple, intuitive UX made ramping up our users easy. We were able to provide our needs and then rely on our counterparts at Ironclad to quickly understand and propose work flows for us.

Cons: Lacks, at least for now, robust support for our google drive which is our preferred storage solution. While it is a very customizable platform I feel there is potential for this system to do much more and I'd love to see more innovative features rolling out faster.

Great UX and Potential for Transforming Contracting Process

Jul 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Clean UX. Easy for business to use. Intuitive processes.

Cons: Need ability to self-customize and more self-service. Contract templates change our teams need the flexibility to be able to change the templates in Ironclad without incurring a cost each time (as that doesn't reflect the realities of businesses and changing legal environments).

Overall: Great customer service, willingness to respond to questions/feature requests, good understanding of the legal contracting process.

One-of-a-kind software, makes life much easier

Dec 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We purchased this for our legal team and it has saved them a lot of time. You have the ability to set up various workflows and the Ironclad team will help you through it. Once it's set up, you can execute and revise documents with a few clicks without any manual work. As revisions are made, redlines are saved. It integrates with our existing cloud infrastructure, which is pretty convenient, and keeps things organized and immaculately named.

Cons: The setup process can be a bit cumbersome, but the Ironclad team mentioned they have a new feature that will make customizing workflows a lot easier and less manual.

Overall: Overall had a great experience with the Ironclad team - the software has been very valuable and we use it a lot.

Intuitive, Clan, Easy to Use Interface

Jul 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Contract generation is great, and their a la carte options are handy to have

- Ease of use for legal teams and business teams

- Searchable records database

Cons: - Not as feature heavy yet, and since there's also not self-service options, there is a lot of back and forth with them (granted, they are very responsive and wonderful at customer service)

Good but not Great

Dec 07, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's functionality is great. The report system adds a true value in helping the firms/company to increase efficiency. It minimizes effort in versioning up and having a comment section is great in keeping all the notes. Being able to store metadata is crucial in terms of renewal.

Cons: It's just not great. It can be better. Non-legal background users have hard time understanding the process. These process and system is very foreign to them and it doesn't resemble any other software that they use. So it takes a long time for them to understand the importance of versions, redlining, and metadata. Not being able to upload PDF is a big issue. Building a brand new workflow or tweak a bit takes too much time to build. There's not enough self producing(despite Blueprint) and self control in admin's perspective and we have to reply on Ironclad's support team most of the times. I don't think that's efficient in either side.

Contract "self-service" is a breeze using Ironclad.

May 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The user interface is clean and intuitive. Feedback is incorporated and released in weeks, not months. The Ironclad team is passionate about innovating in a space (CMS) where there have been no great vendors. They built a solution that automatically creates files and file names and stores them in an organized folder structure. They have a high emphasis on security, it was not an afterthought. All around a great team to work with...

Overall: We have enabled our co-workers to access, send and e-sign our standard agreements without involving anyone in legal.

Ironclad

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Personalized workflows. Quick customer service. Personal Legal Engineer to walk you through your workflows.

Cons: Could use some tweaks here and there (simple ones) to make it more user friendly. Really need to somehow separate legacy inbound documents in to categories so they are searchable. (ie legacy NDAs when brought in through legacy inbound workflows are not accessible to users with permissions only to NDAs). Not sure if my suggestions are being seen.

Overall: Great experience. Would love to speak to someone about suggestions.

It's a product that is getting better as time goes on

Dec 07, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: For workflows that are really automated that require little to no lawyer review, like NDAs, it's great.

Cons: It can be a bit clunky with respect to legal review with the necessity to download/upload new versions. If you get a PDF to review, you have to convert it to Word and then upload into the system. So blacklining within the Ironclad system is rendered impossible, and also your version numbering is inaccurate. There are also some rote functionalities that aren't exactly intuitive.

Overall: It's great for creating and executing really rote forms like NDA that don't require legal department review. As time goes on, they are improving the product, so it will likely get easier and more intuitive over time.

Off to a good start

Jul 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very receptive to product feedback; lots of customization; genuinely makes simple agreements automatic (which saves a lot of time in the aggregate)

Cons: We were a little ambitious about what we could do and how quickly it could happen and the product hasn't quite caught up to some of the aspirational goals we have for our long-term implementation.

Great customer service

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They are creative problem solvers and really invest in their customers.

Cons: Constantly evolving, which is good, but means that feature sets changed a lot over 2 month implementation period.

Overall: Love the team, love the solution they put together for us, excited to ramp up in Blueprint

Innovative platform

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The speed at which we have been able to deploy it across our company.

Cons: No complaints thus far but we have only been live on the system for under 6 months.

Overall: It truly has been a partnership, with both teams focus on putting out a great experience for our users.

ironclad experience

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease, responsiveness of staff and functionality

Cons: not sure yet, but more functionality in the search and reporting category

Overall: wonderful they are responsive, eager and always willing to help

Senior Contract Negotiator

Dec 07, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The fact that I can look at the platform and see the history of what has gone on with every contract

Cons: The fact that I am not able to use it for Amendments. It seems to only work for new Agreements which isn't useful for me as I am constantly Amending contracts. With Ironclad not having functionality for Amendments, it is difficult to link the main Agreement with subsequent Amendments--this needs to be fixed.

Overall: My experience has been a good one but not a great one. I believe the right intentions are there, hopefully it gets actualized.

Up and coming product

Dec 07, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The user interface is simple to use. It was also customizable for our particular work flow.

Cons: It is a young software and doesn't yet have all the bells and whistles that its competitors provide.

Overall: Ironclad's legal engineers are top notch. They are very responsive and very creative.