# Smallchat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Smallchat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/162330/Smallchat --- # Smallchat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smallchat ## What is Smallchat? An easy to use Slack integration for chatting with visitors to your site. ## What is Smallchat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19.99 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smallchat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://small.chat&name=Smallchat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smallchat 5.0 (1) VS. [### Online Live Chat](https://www.capterra.com/p/140387/Online-Live-Chat/) [4.8 (4)](https://www.capterra.com/p/140387/Online-Live-Chat/#reviews) Starting Price $19.99 Per Feature, Per Month Starting Price $4.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 5.0 (4) Value For Money 5.0 (1) Value For Money 5.0 (3) Customer Service 5.0 (1) Customer Service 4.3 (3) ## Smallchat alternatives Highest Rated [SwiftSales](https://www.capterra.com/p/204413/Swift-Chat/) [5.0 (2)](https://www.capterra.com/p/204413/Swift-Chat/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204413/Swift-Chat/) [Click2Magic](https://www.capterra.com/p/266199/Click2Magic/) [5.0 (1)](https://www.capterra.com/p/266199/Click2Magic/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266199/Click2Magic/) [Live Help Messenger](https://www.capterra.com/p/127270/Live-Help-Messenger/) [1.7 (3)](https://www.capterra.com/p/127270/Live-Help-Messenger/#reviews) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/127270/Live-Help-Messenger/) [TalkJS](https://www.capterra.com/p/166730/TalkJS/) [4.0 (1)](https://www.capterra.com/p/166730/TalkJS/#reviews) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/166730/TalkJS/) ## FAQs about Smallchat Overview ### What company size and specific industries is Smallchat built for? Smallchat is designed for small to mid-sized businesses that want to handle customer and visitor support through Slack in one place. No specific industries are named, so it appears suited to companies across sectors that already rely on Slack for day-to-day communication and support. Features and Usability ### What are the key features of Smallchat? Smallchat offers autoresponders, customizable branding, mobile access, an offline form, reporting and analytics, and third-party integrations. These features cover automated replies, branded chat presentation, access on mobile devices, form capture without connectivity, performance reporting, and connections with other software systems. Getting Started and Support ### What customer support options does Smallchat offer? Smallchat provides chat support for customer assistance. No reviewer feedback about support experiences is available in the catalog data, so no conclusions can be drawn about response speed, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Autoresponders Create and automatically send premade copy in response to customer messages Customizable Branding Add customized logos and colors to align with company branding Mobile Access Access software remotely via mobile devices Offline Form Form to collect visitor contact information when live chat isn't available Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Third-Party Integrations Set up connections to third-party platforms to improve business processes Smallchat 6 features Create and automatically send premade copy in response to customer messages Add customized logos and colors to align with company branding Access software remotely via mobile devices Form to collect visitor contact information when live chat isn't available View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version Basic $19.99 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Co-Founder ### "Now using smallchat after going through a few other products!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2018 A simple, easy to implement chat service for customers! Pros We finally settled on smallchat after going through a few other chat applications. We really liked the ease of installation plus the Slack integration which is key to us. We've been able to adjust settings to our liking (example - show chat option to logged in users only) which is nice. Cons As far as I know, conversation histories are only tracked on our slack channel. However, I haven't logged into our smallchat admin panel in a while to see if there is another source somewhere so I could be mistaken. Otherwise, I have no other issues with this app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.