Who Uses This Software?

Small Chat works alongside Slack to provide assistance to customers and visitors all in one place.

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Cloud, SaaS, Web
  • Support

Vendor Details

  • Nicer Studio
  • small.chat
  • United States

About Smallchat

An easy to use Slack integration for chatting with visitors to your site.

Spotlight media placeholder

Smallchat Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Smallchat Reviews Recently Reviewed!

Now using smallchat after going through a few other products!

May 07, 2018

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: We finally settled on smallchat after going through a few other chat applications. We really liked the ease of installation plus the Slack integration which is key to us. We've been able to adjust settings to our liking (example - show chat option to logged in users only) which is nice.

Cons: As far as I know, conversation histories are only tracked on our slack channel. However, I haven't logged into our smallchat admin panel in a while to see if there is another source somewhere so I could be mistaken. Otherwise, I have no other issues with this app.

Overall: A simple, easy to implement chat service for customers!