--- title: "Smallchat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smallchat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/162330/Smallchat/" page_type: "product" language: "en" --- # Smallchat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smallchat ## What is Smallchat? An easy to use Slack integration for chatting with visitors to your site. ## What is Smallchat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19.99 Per Feature, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smallchat?[Manage this product listing](https://www.g2.com/products/smallchat/claim_requests/new?auto=true) ## Smallchat Overview Updated August 2026 AI summary Smallchat provides businesses with live chat capabilities for engaging website visitors and customers in real time. Delivered via cloud and web-based deployment, it offers features such as autoresponders, customizable branding, mobile access, offline forms, and reporting tools. Integration with third-party applications supports organizations seeking to enhance communication and gather insights from chat interactions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smallchat 5.0 (1) VS. [### Online Live Chat](https://www.capterra.com/p/140387/Online-Live-Chat/) [4.8 (4)](https://www.capterra.com/p/140387/Online-Live-Chat/#reviews) Starting Price $19.99 Per Feature, Per Month Starting Price $4.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 5.0 (4) Value For Money 5.0 (1) Value For Money 5.0 (3) Customer Service 5.0 (1) Customer Service 4.3 (3) ## Smallchat alternatives Highest Rated [SwiftSales](https://www.capterra.com/p/204413/Swift-Chat/) [5.0 (2)](https://www.capterra.com/p/204413/Swift-Chat/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204413/Swift-Chat/) [Click2Magic](https://www.capterra.com/p/266199/Click2Magic/) [5.0 (1)](https://www.capterra.com/p/266199/Click2Magic/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266199/Click2Magic/) [Live Help Messenger](https://www.capterra.com/p/127270/Live-Help-Messenger/) [1.7 (3)](https://www.capterra.com/p/127270/Live-Help-Messenger/#reviews) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/127270/Live-Help-Messenger/) [Chatway Live Chat](https://www.capterra.com/p/203175/PAYD/) [3.8 (4)](https://www.capterra.com/p/203175/PAYD/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203175/PAYD/) ## FAQs about Smallchat Overview ### What company size and specific industries is Smallchat built for? Smallchat is designed for small to mid-sized businesses that already use Slack and want to handle customer and visitor support in one place. It is not tied to a specific industry, making it suitable for companies across sectors that need a simple Slack-based support setup. Features and Usability ### What are the key features of Smallchat? Smallchat offers autoresponders, customizable branding, mobile access, an offline form, reporting and analytics, and third-party integrations. These features cover automated replies, branded chat presentation, access from mobile devices, message capture without a live connection, performance reporting, and connections to external tools. Getting Started and Support ### What customer support options does Smallchat offer? Smallchat provides chat support. No reviewer feedback on support experience is available in the catalog data, so support quality, response speed, and helpfulness cannot be assessed here. ## Features AI summary Based on 6,967 Live Chat reviews According to Capterra reviewers, these are the Live Chat features buyers prioritize most when evaluating a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Smallchat includes other capabilities that Capterra reviewers also consider important, such as **Mobile Access** (**44%**). With mobile access, teams can respond to conversations from anywhere, stay connected when away from a desk, and keep customer communication moving throughout the day, helping businesses maintain responsiveness and support continuity. Autoresponders Create and automatically send premade copy in response to customer messages Customizable Branding Add customized logos and colors to align with company branding Mobile Access Access software remotely via mobile devices Offline Form Form to collect visitor contact information when live chat isn't available Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Third-Party Integrations Set up connections to third-party platforms to improve business processes Smallchat 6 features ### All Features - Autoresponders: Create and automatically send premade copy in response to customer messages - Customizable Branding: Add customized logos and colors to align with company branding - Mobile Access: Access software remotely via mobile devices - Offline Form: Form to collect visitor contact information when live chat isn't available - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version Basic $19.99 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Co-Founder ### "Now using smallchat after going through a few other products!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2018 A simple, easy to implement chat service for customers! Pros We finally settled on smallchat after going through a few other chat applications. We really liked the ease of installation plus the Slack integration which is key to us. We've been able to adjust settings to our liking (example - show chat option to logged in users only) which is nice. Cons As far as I know, conversation histories are only tracked on our slack channel. However, I haven't logged into our smallchat admin panel in a while to see if there is another source somewhere so I could be mistaken. Otherwise, I have no other issues with this app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.