Average Ratings

38 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • DonorView
  • www.donorview.com/
  • Founded 2011
  • United States

About DonorView

We help you remove the chaos of managing information in multiple systems by bringing everything into one, easy-to-use solution. Manage your donors, volunteers & members; create customizable donation & event forms; utilize peer to peer campaigns; run TEXT2GIVE campaigns ; send email campaigns; conduct online surveys; track your grants; quickly run queries and reports. We take it a step further with unlimited users, zero setup fee and outstanding customer service, all at one, low price.


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DonorView Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

DonorView Reviews Recently Reviewed!

DonorView Customer service was excellent. They were prompt with answering questions and e-mails.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service that came with this software was great. Being a nonprofit without a great deal of Tech training we found this software to be user friendly and easy to navigate.

Cons: Trying to get all of our data to fit under the amount needed for the lesser cost. We had 9 years worth of donor information and a tight budget so we only converted over 4 years worth to keep our records under the specific criteria in cost.

Overall: We are only now getting started on this software but I envision being able to have a better picture of our big donors verses small donors and using this for sponsorships and to build better and more relationships overall with our donor base. We are excited about the peer to peer sharing for donations/sponsorships as well.

Given time it is easy to very the hang of the software and can be worth the money.

Aug 23, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The customer service is very good. They respond very quickly. All the services that they provide are also nice.

Cons: Some of the features are hard to figure out how to use like when building the mail merge templates or email templates.

Broad, dynamic system, excellent / responsive customer support.

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows me to capture a great deal of information about our clients and package it in a variety of different ways. Has a breadth of services so provides a more one stop shop from integrating with our website to receive payments, customer tracking, email campaigns and analysis.

Cons: Isn't easy to track some date specific events (partner renewal dates). To be honest, many of my issues have been answered or are on the radar of the development team.

I find the functions of Donorview an excellent choice for our 501c3. It

Jul 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has made donation recording and reporting so easy. I can manage our database easily and it's made doing mail out's much simpler. I can track who is opening and reading, how many times. The software is multifunctional and I like having all those options in one place. The support team are always quick to respond to any questions I might have. I'm still working hard on making full use of all that Donorview has to offer us.

Cons: Some of the reports are not intuitive to run, I've had trouble getting out the reports that I wanted, also running out a mailing list. I know keep a master mailing list outside of donorview, and have to update that address list in two places. I've had some trouble building templates for marketing emails. I wish there were more variations on building blocks for emails.

Donorview is user friendly and their customer support team is always there to answer questions.

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, has all of the features and functions that I require in a donor database, customer service is exceptional.

Cons: The software does not offer an ACH functionality directly through their website. You are able to link up to a different website and tie the two together, but I would rather not pay an additional fee for the functionality.

Extremely easy to use, and great customer service from the folks at DonorView!

Jul 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: We transitioned from Excel spreadsheets to DonorView, and the support staff made the transition very easy and it's been extremely helpful having the ability to generate reports and build historical data.

Cons: There have been one or two technical glitches we've had, but the support staff has been extremely helpful.

Fantastic! Meets a variety of needs for an enitre nonprofit!

Jul 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So far, myself and my organization has had a great experience with Donorview. The transition period was very simple from our old database since Donorview provided ample support and answered all of our questions and concerns over the transition while also merging our data very quickly. Whenever we have any questions or issues the support team quickly responds and helps resolve any issues. My team and I are always excited to see the new features and updates donorview creates as it is always bigger and better. Thank you to the donorview team for such an amazing diverse software!

Cons: The reporting is the part that we struggle the most with, it is not as robust as our old database so that has been a struggle in terms of acquiring donor retention reports with ease. I know that this will soon be an issue of the past as the software continues to develop.

Overall: Having one database that performs the same functions as our previous three, it is extremely user friendly.

Our experience with DonorView has been completely exceptional!

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The database is extremely intuitive and user friendly which has made the process of transitioning that much easier. The staff at DonorView is amazing and provided immediate and thorough support for every question I threw their way. I will recommend to anyone I know!

Overall: DonorView far surpasses our previous system for record keeping. In addition, it has allowed us to eliminate a variety of outside subscriptions because of its multi-faceted capabilities. Since implementing this software, we are more organized, which allows us to be more successful as an organization!

DonorView review

Jul 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeps track of our donors and all their information, you can run reports, make reports into excel spreadsheet.

Cons: Sometimes it can be a little slow when you are putting in the information. I wish it had a prompt that would let you know if you have entered the same donor twice.

Great Software + Awesome Staff!

Jul 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The thing I like most about Donor View is their quick and friendly customer support. Any question or issue that I have ever had over the past two years was able to be solved immediately. Their software makes it easy for us to manage multiple moving parts of our organization in one place. We are so grateful for the relationship that we have with Donor View and are looking forward to utilizing their software in even more complex ways in the coming year!

Cons: I would like to see improvements on the Email and Social Marketing platform. Uploading images, resizing and changing fonts should be easier. I also would like to see it so that when being viewed on cell phones, it renders correctly and fonts are the right size. It would be nice to just drag and drop photos, crop and then have them be sized correctly. I use a program called Canva, which sizes photos really easily- I would like if your program mirrored theirs.

Great Product! Amazing customer service!

Jul 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been live with Donor view for a couple of months but it's already made our event planning and execution so much easier. We also employed the peer to peer for our most recent fundraiser and it worked quite well, as both an administrator and user it was simple and effective. Not to mention it's the first time we've had all our data in one place, which is just awesome! I also can't say enough about the customer service! It's swift and always helpful.

Overall: Having our data in one place and so searchable. The reporting feature is fabulous and the peer to peer works well!

Nothing is perfect, but DonorView is close

Jul 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: DonorView provides a better service at a fair price when compared to our last software program we used for donations. The customer support is fantastic, they are fast to respond, always friendly, and rapidly solve problems.

Cons: I do not like the high credit card processing fees. The learning curve has been a lot longer than expected.

Overall: We were able to combine multiple databases by moving to DonorView. Also, we became more mobile with the cloud-based DonorView.

Has more capability than we use. I'm looking forward to taking advantage of additional features.

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The functionality of the software for multiple purposes is appreciated. We can use it for more than just donor tracking.

Cons: Some aspects are not intuitive. After struggling to figure how to do various tasks, we have found the help support to be quickly responsive, though.

Overall: Database management, reports generation

DonorView a perfect fit

Jul 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: DonorView has been wonderful-- the customer service is some of the best I've ever encountered and the platform is exactly what we were looking for.

Cons: The email functionality is good, but not as user friendly as Constant Contact. It's worth it though, having all of our databases in one system.

Customer Support is amazing. Any question I ask, Daniel usually has an answer the same day.

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about DV is the sorting and reporting abilities. I love that I can export them into Excel immediately.

Cons: Mail merge is VERY slow when you have more than 10 letters to print. I usually just export to Excel and merge with my own Word Document.

Overall: From emails, to surveys, to donation forms and volunteer hours, this product is a great tool for our small non-profit.

Most things are good. I find it's a long learning curve unless someone devotes all their time to lea

Jul 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Overall we like the parts we have figured out but we are a long way from utilizing it as it's designed to be used. I think once we get there it will be more worth the money we are paying!

Cons: I find it's a long learning curve unless someone devotes all their time to learning this. We were told that we could call in with any questions and we would be "hand walked" through the process. Sometimes we get hand walked through while at other times we seem to get put off and referred to a tutorial video. The issues we've had so far are just trying to master the functions of the software without it taking up hours upon hours of operating time from the two or three people trying to use it.

Great functionality, great customer service

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: DonorView offers a comprehensive platform with integrated functionality to capture donor data from gifts to events to email marketing. Great value for the cost and excellent customer service.

Cons: The front-facing online donation pages and email marketing template builders could be more user friendly.

DonorView has been perfect for our organization!

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: About six months ago, I began searching for an affordable, easy-to-use, comprehensive donor database management software. I found all that and more in DonorView. I can enter and track donations easily. I can send custom, personalized emails to our constituents. I can send thank you notes to our donors. I have been more than pleased with DonorView. In fact, before I even began using this software, the staff took time to train me and have always been responsive to any questions that I might have. This has been the affordable, reliable option we were looking for!

Overall: Improved relationships with constituents and increased knowledge of donor trends, etc. I am more informed about what is going on with our giving than I have ever been.

Great for our organization!

Jun 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Using DonorView has been great for our organization! It has increased the amount of information we can efficiently and effectively manage with our extremely small staff.

Cons: Unfortunately, we haven't delved into the software enough to know what y'all could do better. I suppose the only thing that I might recommend would be to follow up with new members after the online trainings to solicit any lingering questions they might have.

I use DonorView to track donations, pledges & event RSVPs for both one-time and on-going patrons.

Jun 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: DonorView has a log of functionality that is customized to my organization's needs. The customer service is friendly and timely.

Cons: I have a lot to learn about DonorView's functionality. I have records that are associated with an organization, but I also need to use the data to address individuals that are associated with the organization. This has been difficult to manage when I export the data to send correspondence to the organization/donors. As our donor base increases, this will be more difficult to decipher.
DV charges 5% for online credit card transactions. This is higher than average. I am currently exploring other options for this functionality.

Overall: I like the event campaign features.

DonorView is a very straight forward, easy product to use.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How you're able to customize how your data is inputted, the availability of certain fields. Also how you're able to sort information similar to an Excel file.

Cons: It would be great if the speed of Donorview could be increased. Often times it takes a while to load certain pages.

Great staff, great software.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: DonorView is so easy to use, and being able to manage all aspects of our fundraising operation through one single platform keeps things running smoothly. Most of all I appreciate how quickly the support team responds to all requests & questions!

Cons: I'd like to be able to have more control when customizing forms (membership, events, donations, etc.) and find that sometimes the system can move slowly.

When we started with Donor View they may not have had every feature we wanted, but EVERY time we mad

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use the email customer service option. The promptness of reply on our requests is outstanding. They also offer a phone assist option but they do so good with email that the telephone response option is not necessary.

Cons: you could provide our service for FREE, but other than not charging us (insert smiley face here) I do not think there is anything we wish you would do better.

Overall: Better service, good price.

Exceptional Customer Support

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is an extremely busy nonprofit. Knowing I can depend on DonorView to help me quickly get information I need to track and grow our financial support makes them a huge asset to our fundraising efforts.

The support staff is fantastic!!!

Cons: While your customer service is outstanding clearer (more detailed) step-by-step instructions would be appreciated. I have spent a lot of time on little things such as not being able to test the swipers.

Overall: Necessary tracking of donor activity

Great software - so much functionality, great quality for the price, excellent customer service.

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I just started using the software within the past year. It has been an easy transition and continues to be as I ask for help with certain areas and suggest improvements. I find the customer service team always timely and knowledgeable. I look forward to increasing my knowledge base with the software as I continue to use it and gain better use of the overall functionality. I appreciate all the time that the team has put into cleaning up our old data to make it work for DV.

Cons: The only suggestion for improvement would be to make the mail merge templating easier to use. I find it difficult to format a letter, especially because I have no experience with HTML. I would prefer to either copy and paste from Word with it working perfectly the first time. I feel as if I always have to do a trial run with a new letter and adjust accordingly.

Overall: We are able to keep our database clean, consistent, and reliable. It is easy to use for all levels of experience and the capabilities of the software are enormous. We love how easily it syncs to our website as well as the ease of reporting to members of the staff.

DonorView is a great way for non-profits to collect donor information and keep it in succinct

Jun 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I appreciate how quickly the customer service employees respond to questions and guide new users on how the features and functions work.

Cons: Right now, I am still learning how to use all the functions and it takes a long time to complete a simple task.

Good software with few issues - Great customer support!

Jun 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I've been pleased with Donorview - my issue is just not enough time on my end to really get into all the components of Donorview. I love the events pages but wish the mail merge templates could be more design and user friendly. Customer support is stellar!

Cons: The only thing I would improve upon are the printed letter templates - just jazz them up and make them easier to modify/edit.

I've been very happy with DonorView. The program is user friendly and customer service is top notch.

Jun 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: DonorView is a one stop shop! CRM, email marketing, gift processing, event management all in one place.

Cons: One piece of DonorView that could use improvement is the email and social marketing templates. It is helpful to have the feature within the database but using it can be time-consuming as the program is a bit ,clunky.

Donorview has been a great software for our organization.

Jun 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the great customer service. They are very responsive to our needs. We have been with Donorview for a few years. We are happy that they take our suggestions seriously and are able to add features to the software as we have needed them. It has been very helpful. We like Donorview because we were able to combine multiple softwares we were using and now just have one.

Cons: I wish that we could use our current ACH provider for online donations. This would save us cost and additional paperwork.

Overall: Everything is in one place. We were able to combine a few of our software programs into one.

Very user friendly. Easy to learn.

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the filter and columns you can sort by. Multiple functions you can use it for! The letter templates are awesome.

Makes my life easier

Jun 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like DonorView. There was a bit of a learning curve but you will have that with any new software. Any time I have questions or problems, they have been very quick to answer or to figure out what is causing the problem (and sometimes even letting me know that the problem is me). My biggest problem was figuring out the report function (I still have some problems but again I just send an email and they walk me through it). We looked at a few different options and by far this was the best deal around. I am very pleased with DonorView. In fact someone in our organization mentioned about maybe looking into changing software and I flat out told them that I like using donor view, it is very user friendly and if they decided to change it would be without me. That is how much I like using DonorView.

Cons: With our previous software our donors could be listed as a married couple but with DonorView (as with other softwares we looked) at each person is an individual and then put into a relationship. Not only did it significantly increase our donor base but it just didn't work for us so I ended up merging the married couples together to create one donor instead of two. It would have been nice to have that option of keeping them a married couple at the beginning of our conversion so that I wouldn't have had to do all the merging (which took quite a bit of time).

Reliable, Flexible and Attractive is the best way to describe our experience with DonorView

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As we were debating to start our relationship with DonorView, all of the staff have been so hands on with our questions, concerns and excitements about finally having a database system that we can control and also rely on. When we have a question, we receive answers within minutes so that is crucial to our busy schedules. We love the flexibility DonorView gives us, but the reliability with all of the contacts that is in the system.

Overall: It's an easy one stop shop for our donors to our database that we can review.

Overall, we are very satisfied with DonorView.

Jun 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service at DonorView is great! The platform is easy to use with very intuitive search features and clear menus. The event setup is a breeze. And the newsletter feature works pretty well.

Cons: The only difficulty I have is with running reports, which requires a bit more effort :) Overall, we are very satisfied with DonorView. The reporting piece of DonorView requires additional knowledge of pivot tables, which we find time consuming to learn in order to run simple reports. It would be ideal to have a software within DonorView to run all the reports we need, rather than using outside tools.

Been a good experience.

Jun 01, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use the software for our newsletters. It has been easy to use and very user friendly. The software is intuitive.

Overall: We use it to send out newsletters about monthly luncheon and networking.

Great to work with this company. This is the first donor management software we have purchased.

Jun 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Love the reports generated from event management and peer-to-peer which are automatically sent. Appreciate that suggestions are readily accepted and software is continually updated.

Cons: Better communication when updates are made so that you are aware of what the new features are and how they work within the modules.

Overall: Getting rid of trying to track donors and donations on an excel spreadsheet.

I have worked with Paradigm, Sage, and Donor Perfect. DonorView is my favorite software to date.

Jun 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like DonorView. It is a vast improvement over our previous donor software. The one thing I wish it could do better is filter more easily. Although, that may be a user error more than anything. However, anytime I have a problem or question, I get a helpful response very quickly.

Cons: I wish that DV was easier to read on my mobile phone. It doesn't seem to be very mobile friendly to me, at least on my phone. I also wish that the mobile payment was set up for android.

Overall: This is very easy to use.

DonorView makes CRM easy and affordable with very reasonable prices and great support staff.

Jun 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The DonorView support staff is first class. They go out of their way to get you what you need, even if it's not part of the normal package, and their response time is the fastest I've ever encountered. After learning a few ins and outs, the program itself is very easy to use. I do wish there were some standard "canned" reports rather than relying on expert knowledge in Excel to manipulate the data.

Cons: Although DV has been extremely accommodating to my requests for additional fields, it would be wonderful it all fields from all tables could be available on any screen. This would allow various cross-tab reports that are so important to analyzing donor patterns.

Overall: Better control of donor information

Overall, so far so good. I like the software.

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My experience with Donorview has been fine. We still haven't fully learned all aspects of the software, or utilized it to its full capacity, which is a bit frustrating on our end because of the amount that we are investing. We are still a very small organization so it's essential that we get our bang for every buck utilized. I did find that some areas could be more user friendly, but that could just be a user issue... need to do more research/studying to better utilize the services.

Cons: I honestly still need to delve into the system. I'm still not completely secure in my knowledge of utilizing all of the platforms and therefore still need to research and learn more. It would be nice if there were lower price points for smaller organizations, as the amount that we are investing in the software is a bit much. At the current moment that would be my only concern and feedback.