--- title: "DonorView Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DonorView the right Donation Management solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162375/DonorView/reviews/" page_type: "reviews" language: "en" --- DonorView 4.4 (131) [View alternatives](https://www.capterra.com/p/162375/DonorView/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of DonorView Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews MB Mary B Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We are able to have registrations, ticketing, donor management and communications in one place, so we can focus on making our programs fund and engaging.“ March 29, 2025 JR John R Director of Development and FinanceNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Within months of joining my current nonprofit, it became clear that DonorView was a vastly inferior product and that it offered no cost savings as an offset to the inferior quality. “ March 20, 2025 Lorraine G Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “The best thing about DonorView is that it's am all-in-one option, out of the box.“ March 11, 2026 PA Penny A Deputy Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “For two years, we've had multiple complaints from users, which I've outlined below. When I address them via email to support, I'm told that they will work on providing support but there is nothing they can do to remedy the problem.“ October 29, 2024 ES Emma S VolunteerArts and Crafts, 2 - 10 employeesUsed the software for: 1-2 years. “Our communications have improved by using the email marketing system--and not to mention, the look of our website is much more professional! “ February 11, 2025 PA Penny A Deputy Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “There were no emails to participants and no texting to share that they had been outbid, so people didn’t up their bids.“ October 29, 2024 ED Elise D Orchestra ManagerMusic, 2 - 10 employeesUsed the software for: Less than 6 months. “The level of care from the team has been really useful as we navigate all the complexities of what this tool can offer us.“ December 4, 2024 JR John R Director of Development and FinanceNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “DonorView is so bad, we are willing to pay the final 3rd year without using the system just to move on to a useful fundraising CRM.“ March 20, 2025 ## Showing most helpful reviews Showing 1-25 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey E M. Philanthropy Diredtor Fund-Raising Used the software for: Less than 6 months ### "Magic fundraising platform!" December 2, 2024 5.0 It's been A+! I installed this during my busiest time of year and have already started saving time with the mail merge feature and online donation pages. Magic! Pros DonorView is the fundraiser's fundraising platform. 1 spot for events, donations, pledges, etc. It's great! Cons The hardest thing is the training. It's not difficult, but you need to be able to do some self-directed learning or get help 1 on 1. It's intuitive, but takes a minute to understand the terms and vocabulary. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) No integration and really not a very friendly platform. That being said, our salesforce data was super accurate, so the initial data load into donorview was easy. Review Source JS Jen S. Founder and Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "New User Recommends DonorView Highly" August 19, 2026 5.0 Our experience with DonorView has been extremely positive. We were working with a very tight budget and an equally tight timeline, as we needed to move quickly from our existing system. The DonorView team made the entire implementation process smooth and stress-free. They took care of everything for us, kept us informed throughout the process, and provided clear guidance so we always knew what to expect and what was needed from our team. The level of support and responsiveness has been outstanding. Whenever we have a question or need assistance, the DonorView team is quick to respond, knowledgeable, and focused on helping us find a solution. DonorView is also very easy to use and provides all of the functionality Project Readiness needs in one place. Since making the move, we have been able to reduce manual work and operate much more efficiently. Overall, DonorView has been a great fit for Project Readiness. They were able to work within our budget and timeline while making a potentially challenging transition feel simple and manageable. The combination of an easy-to-use platform, comprehensive functionality, and a responsive team that truly supports us has made a significant difference for our organization. Pros It's an incredibly powerful tool that has taken the place of many of the third-party platforms we were using, such as Sign-Up Genius. Also, it removes our need to adopt an email service such as MailChimp Cons DonorView is a robust system, and it takes a true investment of time and effort in order to use the platform to its fullest extent. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) Bankruptcy filing by Flipcause, and theft of $700 of Project Readiness money Review Source VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Didn't Work for Us. " March 11, 2026 2.0 Not terrific. We eventually decided to move to a different platform that was more customizable for our needs. Pros The best thing about DonorView is that it's am all-in-one option, out of the box. Everything you might want: forms, payment processor, client records: all in one place already integrated. Cons Unfortunately, because it's out-of-the box and fully integrated, it is not very customizable. At our organization, we needed to try and fit our needs into what DonorView offered -- which didn't really work for us. And the more we used the options to customize, the more expensive the platform got. Review Source SJ Stacy J. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Must have System" February 6, 2024 5.0 Our overall experience with DonorView has been wonderful. I highly recommend this system to anyone in the Nonprofit world. Pros DonorView makes contacting and keeping our donors, sponsor and community members apprised of what our organization is doing easy. To have one system to handle donations, fundraising, volunteer times, sponsorships, grants, and marketing has cut down on the time we spend on just data entry alone. The ability to have a system in place where any staff member or board member can access all the information about what keeps the organization going no matter where they are at has proven to be beneficial time and time again. I am amazed at everything this system has allowed us to do and highly recommend it. Cons No system is perfect but DonorView is always looking for ways to improve the system based on recommendations from it's clients. The initial set up of the system was rather time consuming but well worth it in the end. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) We decided to make the switched because we needed a system that allowed us to do more within one system and not have to use so many different programs. Review Source LM Laurey M. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "What to consider when considering Donorview" March 28, 2024 4.0 I really like most everything about it, and I have used others. I wish it was not so complicated. Pros Everything is in one place. Setting up the events pages are fairly intuitive and easy to figure out. CRM is easy to use and has a lot of fields for information. Auction forms look nice. Cons Using the event check in and getting peoples cards swiped when they check in. Takes too long, had to do a lot of manual entries. Cannot get a total for each attendee on what they purchased during the event and we cannot see an itemized invoice. Very difficult to issue a refund because you cannot find where to do it. Too many options. Reason for choosing DonorView All in One system. We use it for everything. Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) I liked the idea that Donorview has everything all in one software system. Cuts down on a lot of time when using three different ones for each task. Review Source JR John R. Director of Development and Finance Non-Profit Organization Management Used the software for: 6-12 months ### "Do Not Buy This." March 20, 2025 1.0 Disappointing. I have been using fundraising CRM solutions for more than 25 years. Within months of joining my current nonprofit, it became clear that DonorView was a vastly inferior product and that it offered no cost savings as an offset to the inferior quality. DonorView was agressive, in predatory, in their efforts to enforce their 'no early termination, mandatory 3 year subcription." DonorView is so bad, we are willing to pay the final 3rd year without using the system just to move on to a useful fundraising CRM. Pros It was simple. But that is one of the reasons we hate this software: it is simplistict, clunky, and very limited in function, even basic tasks like queries and segmenting are poorly designed. Cons It is clunky, unsophisticated and clearly not upgraded as competing CRM options have over the past few years. Segmenting, as basic task, is difficult. The user interface is like something created 10 or more years ago. Their subscription model is aggressive, in predatory. DO NOT FALL FOR THEIR BAIT AND SWITCH. After this organization had used the system for a year, within in days of the annual renewal date, notice was delivered by DonorView that they had unilaterally changed their terms to require a 3-year, no early termination allowed, subscription renewal. If you did not accept, the only option was to cancel within the next few days and loose all access to data. Not a friend to nonprofit organizations. DO NOT SUBSCRIBE TO THIS. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Reason for choosing DonorView We abandoned DonorView (paying the predatory 3rd year of a mandatory 3 year subscription) just to get access to a useful CRM option. We left DonorView and switched to NEON. There were two other equally attractive options we also preferred over DonorView. Review Source SB Sagar B. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "DonorView has streamlined various tasks & eliminated the need for multiple software programs " March 27, 2024 5.0 Pros Our team was quite impressed with multiple features DonorView has to offer when we first saw the Demo. Prior to switching over to DonorView, our organization used four software vendors to accomplish our goals. Cons So far nothing specific to report! The software has so many features that our team hasn't had any need to explore other features that may be relevant to other nonprofit organizations. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) This was an easy decision - we were able to streamline all of our tasks in one platform which was also cost effective. Review Source MB Mary B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Makes our theatre much more organized" March 29, 2025 5.0 We are able to have registrations, ticketing, donor management and communications in one place, so we can focus on making our programs fund and engaging. Pros It's really easy to find information quickly, which has made our check-in process at performances incredibly smooth. We no longer have long lines or confusion at the door, and our team can focus on making the event a great experience for everyone. Cons Since our data was in different places, it was difficult to get it organized for data conversion. It's not specific to DonorView, but it took us some time to get everything ready. Review Source VR Verified Reviewer Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "My DonorView Review" February 5, 2025 5.0 Pros what I liked the most about DonorView is that you can handle donations, marketing campaigns and other fundraising in one product Cons the price per month is a little steep for a Non-profit start-up Review Source ED Elise D. Orchestra Manager Music Used the software for: Less than 6 months ### "Great support from a great team!" December 4, 2024 5.0 The experience with DonorView has been great. The level of care from the team has been really useful as we navigate all the complexities of what this tool can offer us. Pros One of the most amazing things about DonorView is the level of prompt, useful support that is available. The team is always there to answer questions and help with issues - and that is greatly appreciated, especially when first getting started with the program! Cons The one issue that sometimes comes up is that the pages will take a while to load and sometimes hang altogether. Most of the time the page response is really swift - but occasionally it will get really slow and that can be frustrating. Review Source ES Emma S. Volunteer Arts and Crafts Used the software for: 1-2 years ### "I can't imagine running our organization without Donorview! " February 11, 2025 5.0 We have had a very positive experience with DonorView. I can't imagine running our organization without it!! Pros As a small organization, we have benefited greatly from having everything in one system. DonorView has allowed us to move registration and ticket sales online--improving the experience of the families we serve. It has also provided better tracking and management of participant and family information--which has alleviated a lot of paperwork for our staff. Our communications have improved by using the email marketing system--and not to mention, the look of our website is much more professional! DonorView is easy to use--both for parents who are signing up for our programs, but also internally for staff and volunteers who work in the system. Cons The system can take some time to get comfortable with. Review Source KK Kim K. Financial Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Donorview Review" November 2, 2021 5.0 Despite our struggles to learn this program, there are some specific staff within their support team who are marvelous. Pros We use Donorview primarily for the donations. And we are VERY happy with the program. There are lots of other options that this program offers, and we are slowly looking into those. Cons Our biggest struggle with this database has been the training. The training section of videos is cumbersome, and the support is only available via email. It takes us weeks-months to figure out how to do something new, or figure out how to utilize the program to do what we need it to do. Reason for choosing DonorView PCO was a church based product, and our bylaws dictated we stay neutral. And we were receiving Donorview flyers in the mail monthly. Review Source MG Maren G. Administrative Director Performing Arts Used the software for: 6-12 months ### "Donorview was a HUGE upgrade from many systems into just one!" January 16, 2019 5.0 Donorview has made some great modifications based on our suggestions and has worked with us to create affordable personal solution when we really needed it. They are super quick and response to helping probelm-solve and understand the system. Pros We moved our database from a FileMaker system which was customized for us but was OLD and was housed on a harddrive instead of the cloud. Additionally, we used an email software, event software, an application/forms software and paypal and NONE of the programs talked to one another. All updates to the database were manual and time consuming. When we moved to Donorview it was such a breath of fresh air to have access to our database anytime/anywhere. Additionally, its exceptionally helpful to have purchases, events and donations associated with client records. We do a lot of events and the event software works flawlessly almost every single time. We also have been able to get creative with the forms/surveys function and recreate documents like waivers and applications in that system. Again, extremely helpful to have applications associated with records instead of having to manually update. Overall, we are so grateful to have a software that does pretty much everything we need it to do. We also appreciate the pricepoint for the amount of functionality that we have. We are a small non-profit so it was a good mid-range product that was accessible to us. Cons Donorview has an incredible breadth of functionality that is hard to find all in one software. If you analyze any one of these features by itself (event ticketing, email marketing, surveys etc) there is a bit less functionality and is less user-friendly than if you paid for any of those items individuallyl on their own. (For example, our old ticketing software gave us a few more options and was a bit easier to set up) However, having all that functionality ALL in one place at an affordable price really makes up for those minor inconveniences. (Ex. Our old ticketing system did NOT talk to our database so we had to do waivers/tracking manually which was a real pain in the butt). Overall, it has been totally worth the switch. Also, Donorview seems to be very responsive to suggestions and ideas and as a young company seems to be trying to make constant improvements in their system based on feedback. I imagine that as feedback comes in user-friendlyness will just continue to improve!, Review Source GH Georgia H. Executive Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Great price for Donor management software." January 2, 2023 4.0 Super quick support when needed - quick replies whenever we are needing support. Pros I like the email templates and the ease of sending out mass emails to donors. Cons The software feels a little outdated and can be slow when creating email templates for mailouts. I also feel like the website and donor pages could be updated for a more modern look and feel. User-friendly but could be improved. Review Source KH Kim H. Executive Director Human Resources Used the software for: Less than 6 months ### "Do NOT use" October 25, 2021 2.0 It has been horrendous. In three months, I have put more hours into trying to teach myself this platform, than I spent inside my old platform which I used for 15 months. When you email for help, they get back to you with screen shots and links to articles- very rarely could I get a real person to sit down and talk with me over the phone so I could adequately explain my issues. And it became clear early on that \[SENSITIVE CONTENT\] was bothered with the multiple emails I sent him with questions. I can only stress, again, that if I had received training/onboarding, the majority of those emails wouldn't have existed and I'd have been happily writing some other review for Donor View. The platform likely is great but I wouldn't know that since I have no idea how to use it efficiently. The lack of training and professionalism is appalling. I could not in good conscious recommend this company to other small non-profits (I am a company of one but we service around 3,500 customers annually) unless the training/onboarding issue is resolved. Pros The marketing brochure and videos made it look amazing and super easy to use. Cons The "training" that was offered. I have paid for onboarding and did NOT receive it unless it was the link to several "overview" videos for each of the modules. Or maybe the consider my training/onboarding to be the repeated links they would send me to their "Support Site". Here, I could find hundreds of questions related to my topic which I then had to hunt through to see if I could find my particular question- and it usually wasn't there. The majority of my questions were one-off's specific to my company. I can only stress that had this company taken the time to thoroughly onboard/train me, I think I would have really enjoyed the product. As it is, my experience has been miserable. Reason for choosing DonorView It looked like it was going to meet our needs and I was excited about the supports they supposedly offer. Review Source LC Liz C. Communications Director Performing Arts Used the software for: 1-2 years ### "Happy Donorview user" December 12, 2022 4.0 Overall, we are finding DonorView fits the bill for our organization. It has a little bit of everything, which is just enough for us! Pros I really like that Donorview offers a little bit of everything. That was what convinced us that it was the right product for us. We are a small non-profit performing arts organization and we not only fundraise but also host events. So the CRM is critical but also the Events features have been invaluable. Cons I find the reporting a little challenging to figure out. I end up using trial and error to find the right combination of boxes to tick to get the info I need. Review Source JD John D. CEO Non-Profit Organization Management Used the software for: 6-12 months ### "DonorView is Easy to Learn" November 12, 2021 5.0 Customer service has been responsive and has worked quickly to resolve any issues we have had. Thvisoes are very helpful in learning the software. Pros I really like the email marketing and the ease of sending our newsletters and emails using their nice selection of templates. I like the CRM-find it comprehensive, easy to use and easy to maintain Cons Would like to see an upgrade on their payment system for events and tickets. Other than that, I loke working with all the elements of DonorView software. Review Source BK Bryan K. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Do your homework...this one is frustrating!" January 29, 2021 1.0 It does not live up to the hype that the sales team sold us on. Pros We were "sold" on all of the great features and that it had an online auction portal. Cons It has been buggy and problematic since day one. There are NO data formatting restrictions, so you are going to get data in multiple formats. Junk in...junk out...very unprofessional look. No way to control that...and they don't seem to care about it either. Data pulls are inconsistent. You may tag something in a "Category" and then try to print using that tag, and not all of the tagged items will be pulled on the report. This is a disaster if you are trying to steward donors (and ones are left out). I have to login twice each time when I start. It glitches the first time almost every time. In the afternoon, the site gets VERY sluggish. I honestly would NOT recommend you go with DonorView...too many issues. Reason for choosing DonorView We were promised it could do the same things as DonorPerfect in our comparison list. Does not live up to those expectations. Review Source DB Deb B. Associate Director Regional & Chapter Development Non-Profit Organization Management Used the software for: 2+ years ### "Great Technology Platform" November 3, 2021 5.0 Pros #1 Customer Service - Donor View embraces a service mentality that results in outstanding customer satisfaction. #2 Innovation - Donor View understands our non profit business environment and works with us to create effective processes. Cons The integration did take a fair amount of time and I was not part of that process . As a user the software training provided by DV was excellent. DV is not without it's problems. But in my opinion as one user - DV focuses on customer relationships so that our organization does not lose revenue, it seems like everyone that I have interacted with at DV is committed to viewing their operations from the customers' perspective. Review Source Waldo M. Media Director Broadcast Media Used the software for: 6-12 months ### "Excellent CRM" October 22, 2019 5.0 Our overall experience with Donorview has been exceptional. Implementing the CRM as our first option and choice for a new office, we have not been disappointed. Brilliant product. Pros The user interface is really easy to navigate. The company support is excellent and all questions/training is dealt with in under 24 hours. Cons While there were initially some functionality missing, the Donorview team are constantly working in the background to improve their product. No cons currently. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source MM Megan M. Accountant Accounting Used the software for: 2+ years ### "Excellent customer service" May 26, 2020 4.0 We are able to maintain better records and save time with tax acknowledgements by using DonorView. It enables us to have a singular, cohesive database for donors, volunteers, and board members. It also allows us to easily conduct membership and event sales on our website. We are looking forward to utilizing additional features in the near future. Pros This company has some of the best customer service that I've ever experienced. They are always willing to help rectify or explain any issues that we run into. Overall, it integrates smoothly with QuickBooks Online. Cons Creation of events should force you to map items for accounting, as we've run into unmapped new events causing sync problems. We've also run into issues with DV sending data to QBO in micro details instead of being able to roll into a singular sales receipt. Hopefully, this will be one of their future feature updates. Review Source KA Kim A. Office Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Very helpful!" January 2, 2023 5.0 For the most part, I have no complaints. It is very useful software. Pros I only use this program to enter new people and record interactions. It is a wonderful tool to be able to keep track of not only their personal information (address, phone, email) but also make notes to help you remember connections that you have made and with whom. There is a place to enter their availability as well. For instance, I planned a "Christmas Wrapping Party", and was able to enter each person that participated. Next year, that list can be pulled up, and I have all of their contact information at hand! Cons There are many things that I still need to learn. My only complaint is that I have lost things in DV. It did not "save" for some reason. Review Source AD Alexis D. Outreach Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Difficult to Learn Software" February 8, 2024 3.0 They do an amazing presentation that reels you into loving the software, but you quickly find out how awkward and difficult to use it is. It also takes a while to load the software with your date so that it is "useable", and by that time the free trial is over and you are locked into a contract. Pros I enjoy being able to create a newsletter and see a snapshot of how well it performed once sent. Cons As a millennial I consider myself very adaptable to new technology, but this platform is just overall difficult to use. There are training videos available and you can sign up for webinar training sessions, but even during those live sessions they have an agenda of items to cover (not all of which are relevant to what you may be trying to use the software for) and there is minimal time to have someone actually answer your questions. If you pay more, of course you can have more individualized training, but all the clunkiness of the software it is a big deterrent from using this platform in the future. Review Source TG Tomika G. President & Founder Used the software for: 6-12 months ### "Overall, so far so good. I like the software." May 24, 2017 5.0 Pros My experience with Donorview has been fine. We still haven't fully learned all aspects of the software, or utilized it to its full capacity, which is a bit frustrating on our end because of the amount that we are investing. We are still a very small organization so it's essential that we get our bang for every buck utilized. I did find that some areas could be more user friendly, but that could just be a user issue... need to do more research/studying to better utilize the services. Cons I honestly still need to delve into the system. I'm still not completely secure in my knowledge of utilizing all of the platforms and therefore still need to research and learn more. It would be nice if there were lower price points for smaller organizations, as the amount that we are investing in the software is a bit much. At the current moment that would be my only concern and feedback.  Review Source VR Verified Reviewer Assistant Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great tool for donor management" September 18, 2018 4.0 So far my experience has been good, although I ultimately decided to use another software long term. Pros Easy to track donor contact information, giving history, reporting, and other valuable data Cons It took me some time to understand how to use the software and I've had some technical issues with it, but nothing that technical support could not handle Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.