# OurRecords Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OurRecords the right Compliance solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162394/OurRecords-Compliance-Network/reviews --- OurRecords 4.9 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OurRecords Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Natsuko M. Compliance Coordinator Food Production Used the software for: 1-2 years ### "a great option for supplier document review/approval/update" July 21, 2021 5.0 Pros As a document database system, OurRecords provide you flexible design options. also, the collected resources are visualized with 3rd party appreciation (MS Power BI) to overseeing the progress and current status. For the supplier communication, We can use the tailored email by you as requesting organization, this actually helps to encourage the participation of suppliers. Your rep also has a strong knowledge of database systems, not a usual salesperson. they will work for modification of your system by themselves. Cons The system is still in progress. However, this is also a good point. they reflect your suggestions of improvement right away. Review Source LL Lawanna L. Provider Relations Representative Hospital & Health Care Used the software for: 6-12 months ### "OurRecords New Database " March 3, 2022 5.0 There was some kinks in it at first, but once I understood the system and our IT trainer walked us through the process patiently several times it's been Awesome!! The OurRecords support team is very helpful and is always there to help and support our providers when needed. Pros It's very user friendly and easy to navigate once you get the hang of what your doing. It alerts us when the provider has updated documents in the database. Cons The ability to mirror the provider would be nice that would help us to see what they are doing when they have trouble deleting and uploading data. Reason for choosing OurRecords Not Applicable Review Source IL Isabel L. Training Coordinator Food Production Used the software for: 2+ years ### "Record Review" September 22, 2022 4.0 Overall the set up was the most time-consuming process, after that it does get a little easier. Would have liked more training offered for team members who are not as savvy with new software. A downside is that some of our vendors refuse to self-manage and can be double work requesting information and then having to upload and double check all auto-field info is correct. Pros Inbox reminders to perform credential reviews on items that have been submitted Cons Set up for small teams with many vendors can be a pain-staking task Review Source DA Douglas A. Controller/Western Compliance Manager Real Estate Used the software for: 1-2 years ### "Outstanding customer service! This product quickly cut the time from three employees to less than 1" May 23, 2017 5.0 We were able to deploy a national solution for our vendor management and regulatory compliance. All paper files and excel sheets were removed instantly. Setup and support were easily done and deployed across multiple national regions. Very cost effective option that saved hours of manpower and continues to save time by monitoring compliance documents. Very well architected to meet a variety of needs and offer solutions to unique needs. It also presents a very professional front for our organization to our trade partners. Pros The ease of use for not only the company user but the public user as well. Users have picked up the use with very little to almost no follow up support needs. The architecture of the system has made its use very flexible in meeting unique or alternative uses for the software. The company has also responded quickly to resolve any issues and releases frequent enhancements that listened to customer feedback. Cons That more companies are not using it yet! The ability to share our networks and the ultimate vendor being able to share documents across companies is outstanding. Review Source IM Irina M. Quality Assurance Food & Beverages Used the software for: 2+ years ### "Rapid Customer Service" August 9, 2021 5.0 Pros Easy to use product, very helpful and fast responding rep we have Cons I would suggest the improvement of archiving docs organization Review Source JB Jessie B. President Used the software for: 2+ years ### "Great programs for anyone that needs to keep personal information on record for compliance." July 17, 2017 5.0 Pros Our Records is safe why to email any documents that have personal information securely as required by CFPB. This works great for our company and our notaries. It will hold all our credentials in a secure location and allow us to email them to all our clients when updating our credentials. Helps to manage thousands of our vendors and all their credential and helps keep everything current and up to date. Review Source MD Mary D. Legal Assistant Insurance Used the software for: 6-12 months ### "Good" August 11, 2017 4.0 Pros All of the information for each notary is in one place and can be easily found. Easy to receive new notary information when blast emails are sent out to OurRecords' network of notaries. Cons It is frustrating to have to go in and manually input the dates for each item when these should be done by either OurRecords or by the notary themselves. Also there is a lot of back and forth since the information submitted by the notaries is separated by the document type and not all grouped together by notary name. Input documents are unable to be sorted by either the date submitted or the notary name which makes approving a single notary very time consuming. Review Source DL Denise L. CEO Real Estate Used the software for: 2+ years ### "OurRecords has been the best solution for managing my company!" May 25, 2017 5.0 Pros By using OurRecords I no longer have to manually manage all of my internal and 3rd party vendors documentation, which has allowed me to focus on growing by business. Cons I haven't had any complaints. They always have the quickest response and have even added additional features that I have requested over the past years. Review Source MB Mitchell B. FSQA supervisor, Food Production Used the software for: 6-12 months ### "Great, customer service is WAY above average, Rep has been very good to work with." July 17, 2017 5.0 time saved tracking, printing, filing etc, file organization, saving tree's not printing out 1000's of documents to be filed. Pros Time savings, organization, it relieves me from manually tracking thousands of documents daily, the ease of use, The great customer support that comes with it. I have not had a single problem that was not resolved immediately. Very impressed with how well they take care of their customers and even the people whom are vendors and are not paying to assure the systems runs smoothly. Review Source CR Carol R. Owner Professional Training & Coaching Used the software for: 6-12 months ### "A lot of my students at Notary2Pro are members of Our Records and using their services successfully." May 20, 2017 5.0 It is my students who benefit from their membership! Pros The fact that students can upload their credentials to make them easily accessible to companies is great and the SIFT program saves students an enormous amount of time when trying to send documents back to lenders in a protected environment. Cons When you are new to this system it does take some time to watch the videos and some amount of trial and error to fully learn how to operate the system. Review Source MG Meghan G. Technical Services Food Production Used the software for: Less than 6 months ### "Great Software!" January 26, 2022 5.0 Pros The ease of use and ability for vendors to upload their current documentation. Cons Will take some time and dedication to get implemented fully. Review Source MB Michael B. Vice President Food Production Used the software for: Less than 6 months ### "Great Product" April 2, 2020 5.0 Pros Setup by the OurRecords team was great and works well right off the bat. Cons Setting up things on your own without the team can be tricky and done wrong easily. Review Source MD Melissa D. Quality Assurance Used the software for: Less than 6 months ### "Great experience obtaining a product that would meet our documentation needs. " January 26, 2018 5.0 Pros Ability to store documents in one location, automatic reminders to vendors, ability to create customizable forms, no cost to our suppliers. The software is customizable to our needs. Cons The process of creating forms. The process could be a little smoother and I would like to see more customizable features. Review Source TS Tyler S. Director of QA and Regulatory Food & Beverages Used the software for: Less than 6 months ### "Great, very easy setup " November 1, 2017 5.0 Less time spent organizing records. Pros Very easy setup, excellent service and response time to enquires. Covers all that we require for our quality system Cons Nothing major, we have had a few issue with the invitation being sent to junk mail, but this will improve with use. Review Source AJ Alexa J. HR Rep Hospital & Health Care Used the software for: Less than 6 months ### "Incredible customer service and a superb product." March 8, 2018 5.0 Pros OurRecords is extremely user-friendly. The interface is intuitive and self-explanatory. It was very easy to teach my team how to use it. Cons I suppose the participant's profiles could be more robust. Other than that, I really have no complaints. Review Source MS Melissa S. Quality Assurance Manager Food Production Used the software for: 6-12 months ### "Our Records is very user friendly" July 17, 2017 5.0 Pros It is set up in a manner that is very clear and easy to understand. All of the vendors I have sent an invitation to have found the program to be very useful. Cons It's a lot of upfront work for me to get all of our vendors set up. I am the only person in my department so to find the time to get all of the vendors set up and contacted (even though it is very easy to do) has been a challenge. I should be able to get it fully up and running once I have completed the current project I am working on. Review Source GH GREGG H. Compliance Used the software for: Less than 6 months ### "Well designed and user friendly" April 23, 2018 5.0 Pros This software is just what we were looking for, it's simple to use but has powerful document management features. Upon first glance it seemed difficult, but it's intuitive and easy to learn. Excellent demo and customer service. Now we can better control vendors and ensure compliance. Cons It takes a lot upfront setup time to load vendor contact info, but the effort will pay off (and save time) during subsequent document collections. Review Source KZ Konstantinos Z. Used the software for: ### "null" February 13, 2019 5.0 Review Source Similar Products Featured