--- title: "Liberty Spark Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Liberty Spark Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more." source_url: "https://www.capterra.com/p/162439/Skore-app/" page_type: "product" language: "en" publication_date: "2026-11-06" --- # Liberty Spark Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Liberty Spark ## What is Liberty Spark? Skore is now Liberty Spark. Begin your digital transformation journey by bringing your essential processes to life, without complexity. The effective and connected way to rapidly document, analyse and continuously improve processes at scale. Liberty Spark offers a powerful solution for organisations seeking to uncover, analyse, and optimise their business processes through process discovery and mapping capabilities. In simple terms, it's the foundation step for making all workflows better. ## What is Liberty Spark used for? [Business Process Management](https://www.capterra.com/business-process-management-software/)[Compliance](https://www.capterra.com/compliance-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 56 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Liberty Spark 4.9 (56) VS. [4.5 (2,269)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting Price Contact vendor Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (56) Ease Of Use 4.4 (3,047) Value For Money 4.9 (49) Value For Money 4.4 (2,355) Customer Service 4.9 (54) Customer Service 4.3 (2,014) ## Liberty Spark alternatives [Zapier](https://www.capterra.com/p/130182/Zapier/) [4.7 (3,086)](https://www.capterra.com/p/130182/Zapier/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130182/Zapier/) Highest Rated [viaSocket](https://www.capterra.com/p/10020406/viaSocket/) [4.8 (648)](https://www.capterra.com/p/10020406/viaSocket/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020406/viaSocket/) [Visio](https://www.capterra.com/p/201133/Visio/) [4.5 (3,284)](https://www.capterra.com/p/201133/Visio/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201133/Visio/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) [4.5 (13,779)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184581/Asana-PM/) [View all alternatives](https://www.capterra.com/p/162439/Skore-app/alternatives/) ## FAQs about Liberty Spark Overview ### What problems does Liberty Spark solve? Liberty Spark solves the problem of slow, hard-to-understand process documentation by capturing workflows live in workshops, clarifying roles, systems, activities, and improvement opportunities. It helps process improvement consultants, transformation teams, business analysts, and cross-functional departments align stakeholders, create current- and future-state maps, support digital-solution design, and produce training materials without translating whiteboard notes afterward. Answer based on 39 reviews Overview ### Which roles and teams benefit most from Liberty Spark? Liberty Spark is most used by project, programme, and PMO managers coordinating delivery plans, dependencies, and operational change. Business analysts, process engineers, and consultants map processes and improve customer journeys. CTOs, directors, and operations leaders use it to connect technology initiatives with performance oversight and business priorities. Answer based on 56 reviews Overview ### What company size and industries is Liberty Spark built for? Liberty Spark is built primarily for small businesses (64%) in Information Technology and Services (23%). It supports Change Management and Digital Transformation teams across industries, including Management Consulting (18%), Computer Software (7%), and enterprises (29%). Reviewers use it for Business Process Management, including mapping, improving, automating, and documenting processes. Answer based on 56 reviews Features and Usability ### What are the key features of Liberty Spark? Liberty Spark includes process modeling and designing with visual action-and-output maps, attachments, and templates for documenting workflows. Business process control supports publishing, sharing, version history, and process change tracking. Business process automation helps teams identify automation candidates, define involved roles and systems, and prioritize improvement work. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Liberty Spark offer? Liberty Spark provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover shared training sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 9 reviews Getting Started and Support ### What customer support options does Liberty Spark offer, and how do users rate the experience? Liberty Spark offers email/help desk, FAQ/forum, knowledge base, and chat support. Users generally describe the support team as helpful, patient, and quick to resolve issues or provide workarounds. Self-service videos, tutorials, and community resources help users get started, while regular sessions provide additional guidance. Answer based on 22 reviews Features and Usability ### How easy is Liberty Spark for process mapping? Liberty Spark makes live process mapping easy for workshops, letting teams build clear, layered maps as discussions unfold. Consultants, business analysts, and cross-functional teams use step details, roles, and supporting information to document current and future-state workflows. Some users want clearer handling for alternative routes and in-map viewer comments. Answer based on 25 reviews Features and Usability ### Is Liberty Spark easy to use? Liberty Spark provides a simple, web-based interface that helps new users create and share visual process maps quickly. Business analysts, consultants, and workshop participants find the notation approachable, drag-and-drop mapping clear, and displays useful for stakeholder discussions. Some users encounter occasional interface glitches or slower performance with large maps and weaker connections. Answer based on 22 reviews ## Features AI summary Based on 3,617 Business Process Management reviews Capterra data shows that buyers of Business Process Management software rank the following features as their top priorities: - **Workflow Management** (**51%** of reviewers rated this feature as critical) - **Task Management** (**43%**) - **Business Process Automation** (**46%**) Liberty Spark supports all three features that reviewers rate most highly: **Workflow Management**, **Task Management**, and **Business Process Automation**. Together, these capabilities help businesses coordinate processes, keep work on track, and automate repeatable steps, allowing teams to improve consistency, reduce manual effort, and complete work more efficiently. Business Process Automation 4.3 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Process Modeling & Designing 4.9 (29) 75.86% of 29 reviewers that rated this feature as important or highly important Visually identify, define, and map all details and relationships surrounding business process models and elements Third-Party Integrations 4.4 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Access Controls/Permissions 4.5 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Business Process Control 4.7 (26) 61.54% of 26 reviewers that rated this feature as important or highly important Define and maintain business rules that determine workflow capabilities and criteria Document Storage 4.2 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Liberty Spark 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (56) 4.8 Based on 56 reviews ## Pricing Value for money 4.9 (49) [View pricing plan details](https://www.capterra.com/p/162439/Skore-app/pricing/) Pricing available on request Contact Vendor for Pricing It includes: - Easy Process Mapping - Multi-Level Processes and Simple Reporting - Virtual Whiteboarding Value for money 4.9 (49) 4.9 Based on 49 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (54) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (54) 4.9 Based on 54 reviews ## User reviews Overall rating 4.9 Based on 56 reviews Filter by rating Counts reflect reviews available in this feed. 5(51) 4(5) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer IT Operations Manager Used the software for: Less than 1 year ### "If you like UPN, then you will love Spark (formerly know as Skore)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 10, 2025 I love using Skore (or Spark as it is now called) for processing mapping in workshops. It makes it possible for all participants to contribute towards a shared process that gets documented in real time without the need to spend hours after the meeting translating from white boards etc. Pros It's the best tool I have found in terms of being able to document processes using UPN as well as reviewing and maintaining them. The software is fast and easy to use and easy to explain to new users. Cons That viewer (free user) comments cannot be placed onto a process map (only on side bar). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Administrator Used the software for: Less than 1 year ### "Streamlining Operational Procedures with Ease" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2025 Overall, this tool has been invaluable for implementing our operational procedures. Our primary goal was to create efficient, accurate processes that are clear and easy for both new and existing employees to understand, and this tool has helped us achieve that. Pros The tool is exceptionally user-friendly, offering a streamlined alternative to complex written procedure documents. Its intuitive design ensures that processes are easy to follow, making it accessible to everyone in the organisation. Cons To be honest, I can't think of any cons! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer People and Technology Advisor Used the software for: 1-3 years ### "Keep it simple with Skore & UPN" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 March 16, 2024 It helped me to engage customers who are not familiar with process mapping and so we could together enhance & improve those. Pros The commitment of Skore’s team to go beyond the tool, to support business analysis, continuous improvment and promotion of best practice through weekly sessions with users, training materials and effective customer support. Cons Skore can do better when it comes to end users as it is now very efficient toward business analysts. So, i would hope to see more integration and reporting capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Principal Consultant Used the software for: 1-3 years ### "Skore for process mapping consultancy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2025 Excellent, I enjoy using the platfrom and running session with it for clients Pros It is easy to use and intuitive. Running process mapping sessions you can focus on getting the process right and challenging clients on why they do things rather than trying to focus on getting the right icons or shapes Cons Nothing, it is an excellent programme that does exactly what it says on the tin Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Operational Excellence and Continuous Improvement Used the software for: 1-3 years ### "Engaging an entire organization in process improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2024 We had a wonderful experience using Skore to build our End-to-End Process Map. Skore allowed us to have meaningful conversations about how work was accomplished in our organization and how we could improve the work. Pros Skore has a zero learning curve for beginning process improvement within an organization. The process maps are easily understood by everyone, from Finance to R&D to Legal and Manufacturing departments. It creates a standard approach for mapping a process so that it is easy to understand and execute. Most importantly, it allows users to provide feedback so that the process can be continually improved. Cons Sometimes, users don't know they can apply their feedback to a specific step in the process, and I'm left guessing which step they are referring to that has an issue. Skore is so intuitive to use that users will skip the two-minute video guide we provide them that explains how to leave feedback on a process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer BA Used the software for: 3-5 years ### "Skore Process Improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 20, 2022 Skore is a great product, which can produce impressive results efficiently. It is a great tool to work with and clients love the speed of the product, which reduces the impact on their staff, but also the quality of the analysis and reporting features which can clearly demonstrate their key activities, resource and system usage and helps them to identify or validate areas for improvement Pros The product is so quick and easy to use as an online product to capture, review and demonstrate a process from the highest to the lowest level of decomposition. The product comes with a standard template, giving you all the modelling tools you will need, and, after you have created a new role, it remembers and presents the role as you type. Cons The software is primarily intended for online use and therefore does not scale very well for printing; processes can be printed but fonts and spacing needs to be manipulated to retain readable fonts on busy diagrams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Technology Consultant Used the software for: Less than 1 year ### "Using Skore makes the invisible visible" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2022 Pros The product is so easy to use and the: When, What, Who, and Why methodology is so simple yet so powerful to really understand the process flows end to end. By using this software one can easily identify opportunities for automation, improvements, over and underutilization of resources and systems, time lags, and the insidious processes that grow more painful by the decade because they have remained hidden year after year.........Skore exposes them for the costly beasts they are. Skore is economical and will easily pay for itself by daylighting the broken processes so that they can be improved. The support is amazing and there are lots of self help videos to get you started on your journey. There is also a community where you can share ideas and collaborate with other users. I'm so glad I decided to try the 14 day free trial, had I not tried it I wouldn't know what I was missing. Cons There are some formatting items that are being resolved in the next release, but I'm reaching to find a con that is worthy of documenting here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sr. Business Process Engineer Used the software for: Less than 1 year ### "Skore - A unique and valuable solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 9, 2022 The onboarding process has been excellent. The Skore team is very invested in their customer's success and spent a great deal of time with us to make sure we were successful. Great team to work with! Pros Intuitive software that is only easier to use with the latest version. Ability to capture metrics and data on the process is unparalleled. Cons In the previous version, some of the linking and text formatting was a bit clunky and harder to get used to. With the latest version they've added a WYSIWYG editor which makes that aspect much easier! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder Used the software for: 1-3 years ### "Simple to use with powerful features!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2021 The platform provides a rich user experience to start any project - great for JAD sessions and get people to express their thoughts and rapidly capture those with models and data. The various ways to display data in graphics is very powerful - many tools miss the mark for this. The users can easily adopt using this platform quickly and get access to very useful learning tools and the response from the support team is awesome, even for users that are not local to the company HQ in the UK. Pros It was so easy to get started - great tutorials to learn on my own and videos that truly explain details and functionality. They continue to add more features which comes from listening to customers and how they are using the platform. Cons Integrations to other product were initially an issue but the company is moving to correct that very quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director and Principal Consultant Used the software for: Less than 1 year ### "An excellent product with excellent support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2022 Very good. Support have been excellent at resolving any challenges I've faced. Pros It's an excellent product and the support they provide is superb Cons It's a great product already we very few annoyances, and the next iteration of the software looks really impressive from what I've seen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/162439/Skore-app/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Zapier vs Liberty Spark](https://www.capterra.com/compare/130182-162439/Zapier-vs-Skore-app)