# Liberty Spark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Liberty Spark the right Business Process Management solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162439/Skore-app/reviews --- Liberty Spark 4.9 (56) [View alternatives](https://www.capterra.com/p/162439/Skore-app/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Liberty Spark Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Mounir L People and Technology AdvisorInformation Technology and Services, Self-employedUsed the software for: 1-2 years. “It helped me to engage customers who are not familiar with process mapping and so we could together enhance & improve those.“ March 12, 2024 MB Mike B BAManagement Consulting, 51 - 200 employeesUsed the software for: More than 2 years. “The software is primarily intended for online use and therefore does not scale very well for printing; processes can be printed but fonts and spacing needs to be manipulated to retain readable fonts on busy diagrams.“ July 15, 2022 ND Nathan D Principal ConsultantAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “Excellent, I enjoy using the platfrom and running session with it for clients“ January 13, 2025 CB Chris B Senior Business AnalystLegal Services, 201 - 500 employeesUsed the software for: More than 2 years. “It's hard to find any, our main issue/challenge is using a new tool which seems to trigger hostility to changes“ March 19, 2024 MO Megan O Operational Excellence ManagerUtilities, 51 - 200 employeesUsed the software for: 1-2 years. “The most beneficial thing about Skore is that it allows us to capture processes at the speed of conversation.“ March 13, 2024 GK Graham K Senior Business AnalystInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Skore has a few bugs particularly when adjusting the zoom of the process maps.“ July 20, 2022 CG Claudia G Director Operational Excellence and Continuous ImprovementBiotechnology, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Skore allowed us to have meaningful conversations about how work was accomplished in our organization and how we could improve the work.“ March 12, 2024 AB Anne B Project ManagerHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It sometimes looses my work - cut/copy and paste as a mouse click“ April 8, 2021 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yabu L. IT Operations Manager Wholesale Used the software for: 6-12 months ### "If you like UPN, then you will love Spark (formerly know as Skore)" January 9, 2025 5.0 I love using Skore (or Spark as it is now called) for processing mapping in workshops. It makes it possible for all participants to contribute towards a shared process that gets documented in real time without the need to spend hours after the meeting translating from white boards etc. Pros It's the best tool I have found in terms of being able to document processes using UPN as well as reviewing and maintaining them. The software is fast and easy to use and easy to explain to new users. Cons That viewer (free user) comments cannot be placed onto a process map (only on side bar). Alternatives considered [Cloud Elements](https://www.capterra.com/p/143832/Cloud-Elements/)[Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing Liberty Spark Much better UI and speed of use when creating UPN processes. Review Source Response from Netcall January 13, 2025 Thanks for your review of Netcall's Liberty Spark. Fantastic news that it's the best tool you've found and it's making a big difference into your process mapping. We've shared your comment about comments being placed into the map - there IS a way to do this but you may not have found it. I'm asking someone in the team to get in touch with you on this point. If you need further assistance, feel free to reach out. Best regards, Liberty Team EC Elle C. Operations Administrator Staffing and Recruiting Used the software for: 6-12 months ### "Streamlining Operational Procedures with Ease" January 10, 2025 5.0 Overall, this tool has been invaluable for implementing our operational procedures. Our primary goal was to create efficient, accurate processes that are clear and easy for both new and existing employees to understand, and this tool has helped us achieve that. Pros The tool is exceptionally user-friendly, offering a streamlined alternative to complex written procedure documents. Its intuitive design ensures that processes are easy to follow, making it accessible to everyone in the organisation. Cons To be honest, I can't think of any cons! Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) We wanted our operational processes to be streamlined Review Source Response from Netcall January 13, 2025 Thanks for your review of Netcall's Liberty Spark. Wonderful to hear that you're finding invaluable in streamlining your processes and easy to use and access. If you need further assistance, feel free to reach out. Best regards, Liberty Team Mounir L. People and Technology Advisor Information Technology and Services Used the software for: 1-2 years ### "Keep it simple with Skore & UPN" March 12, 2024 5.0 It helped me to engage customers who are not familiar with process mapping and so we could together enhance & improve those. Pros The commitment of Skore’s team to go beyond the tool, to support business analysis, continuous improvment and promotion of best practice through weekly sessions with users, training materials and effective customer support. Cons Skore can do better when it comes to end users as it is now very efficient toward business analysts. So, i would hope to see more integration and reporting capabilities. Review Source ND Nathan D. Principal Consultant Accounting Used the software for: 1-2 years ### "Skore for process mapping consultancy" January 13, 2025 5.0 Excellent, I enjoy using the platfrom and running session with it for clients Pros It is easy to use and intuitive. Running process mapping sessions you can focus on getting the process right and challenging clients on why they do things rather than trying to focus on getting the right icons or shapes Cons Nothing, it is an excellent programme that does exactly what it says on the tin Switched from [Lucidspark](https://www.capterra.com/p/211643/LucidSpark/)[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) Lucid charts didn't have the quantifiable aspect and reporting Review Source Response from Netcall January 14, 2025 Thanks for your review of Netcall's Liberty Spark (previously called Skore). Great to hear how intuitive and easy you find it and it helps you to talk through the "why" of a process. Carry on enjoying it! If you need further assistance, feel free to reach out. Best regards, Liberty Team CG Claudia G. Director Operational Excellence and Continuous Improvement Biotechnology Used the software for: 1-2 years ### "Engaging an entire organization in process improvement" March 12, 2024 5.0 We had a wonderful experience using Skore to build our End-to-End Process Map. Skore allowed us to have meaningful conversations about how work was accomplished in our organization and how we could improve the work. Pros Skore has a zero learning curve for beginning process improvement within an organization. The process maps are easily understood by everyone, from Finance to R&D to Legal and Manufacturing departments. It creates a standard approach for mapping a process so that it is easy to understand and execute. Most importantly, it allows users to provide feedback so that the process can be continually improved. Cons Sometimes, users don't know they can apply their feedback to a specific step in the process, and I'm left guessing which step they are referring to that has an issue. Skore is so intuitive to use that users will skip the two-minute video guide we provide them that explains how to leave feedback on a process. Alternatives considered [SAP Signavio](https://www.capterra.com/p/137139/Signavio/)[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) Reason for choosing Liberty Spark SAP Signavio was a complex product for my organization that was just beginning the process improvement journey. It was also very expensive. And we felt that Lucidchart resembled the Visio diagramming. We chose Skore for it's intuitiveness for end users and because we could begin improving processes immediately. Switched from [Visio](https://www.capterra.com/p/201133/Visio/) The Visio maps were large and confusing. And Visio did not allow us to share the map for feedback and improvement. Review Source Response from Netcall March 13, 2024 Hi Claudia, we really appreciate your feedback. So glad you have enjoyed using Skore! MB Mike B. BA Management Consulting Used the software for: 2+ years ### "Skore Process Improvement" July 15, 2022 5.0 Skore is a great product, which can produce impressive results efficiently. It is a great tool to work with and clients love the speed of the product, which reduces the impact on their staff, but also the quality of the analysis and reporting features which can clearly demonstrate their key activities, resource and system usage and helps them to identify or validate areas for improvement Pros The product is so quick and easy to use as an online product to capture, review and demonstrate a process from the highest to the lowest level of decomposition. The product comes with a standard template, giving you all the modelling tools you will need, and, after you have created a new role, it remembers and presents the role as you type. Cons The software is primarily intended for online use and therefore does not scale very well for printing; processes can be printed but fonts and spacing needs to be manipulated to retain readable fonts on busy diagrams. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/)[Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[Visio](https://www.capterra.com/p/201133/Visio/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I have used Microsoft products for many years, and managed to extract, copy and paste mapping data to create and share process information. This was always a time-consuming activity which made review updates cumbersome to apply and report. Skore provides many of the necessary features, which then allows repeatable and efficient process analysis across our wide ranging client base, which in turn means that any of the group's consultants can work across any client engagement and simply pick up and run with the work at hand Review Source Maureen H. Technology Consultant Insurance Used the software for: Less than 6 months ### "Using Skore makes the invisible visible" February 1, 2022 5.0 Pros The product is so easy to use and the: When, What, Who, and Why methodology is so simple yet so powerful to really understand the process flows end to end. By using this software one can easily identify opportunities for automation, improvements, over and underutilization of resources and systems, time lags, and the insidious processes that grow more painful by the decade because they have remained hidden year after year.........Skore exposes them for the costly beasts they are. Skore is economical and will easily pay for itself by daylighting the broken processes so that they can be improved. The support is amazing and there are lots of self help videos to get you started on your journey. There is also a community where you can share ideas and collaborate with other users. I'm so glad I decided to try the 14 day free trial, had I not tried it I wouldn't know what I was missing. Cons There are some formatting items that are being resolved in the next release, but I'm reaching to find a con that is worthy of documenting here. Switched from [Visio](https://www.capterra.com/p/201133/Visio/) Skore is a far better analytical and visual tool than Visio. Review Source Response from Netcall February 2, 2022 Hi Maureen, thank you so much for your review. We really appreciate your feedback and will forward it on to the relevant teams. So glad to hear you are enjoying Skore and getting the most out of Community as well. Michael S. Sr. Business Process Engineer Real Estate Used the software for: 6-12 months ### "Skore - A unique and valuable solution!" August 5, 2022 5.0 The onboarding process has been excellent. The Skore team is very invested in their customer's success and spent a great deal of time with us to make sure we were successful. Great team to work with! Pros Intuitive software that is only easier to use with the latest version. Ability to capture metrics and data on the process is unparalleled. Cons In the previous version, some of the linking and text formatting was a bit clunky and harder to get used to. With the latest version they've added a WYSIWYG editor which makes that aspect much easier! Reason for choosing Liberty Spark Price and elements.cloud is coupled to Salesforce while Skore is a generic modeling tool. Switched from [Visio](https://www.capterra.com/p/201133/Visio/) Wanted to move to use UPN as the process modelling standard and Skore is based on that design modelling language. The Quantify and Role modeling they added on top was the icing on the cake! Review Source Sam C. Founder Computer Software Used the software for: 1-2 years ### "Simple to use with powerful features!" April 13, 2021 5.0 The platform provides a rich user experience to start any project - great for JAD sessions and get people to express their thoughts and rapidly capture those with models and data. The various ways to display data in graphics is very powerful - many tools miss the mark for this. The users can easily adopt using this platform quickly and get access to very useful learning tools and the response from the support team is awesome, even for users that are not local to the company HQ in the UK. Pros It was so easy to get started - great tutorials to learn on my own and videos that truly explain details and functionality. They continue to add more features which comes from listening to customers and how they are using the platform. Cons Integrations to other product were initially an issue but the company is moving to correct that very quickly. Switched from [Enterprise Architect](https://www.capterra.com/p/78757/Enterprise-Architect/) No need to use formal BPMN notation - much easier to create robust process models with no formal notation training. User interface is much simpler. Additional features provided from the SaaS architecture are very important. Review Source Jon C. Director and Principal Consultant Management Consulting Used the software for: Less than 6 months ### "An excellent product with excellent support." July 15, 2022 5.0 Very good. Support have been excellent at resolving any challenges I've faced. Pros It's an excellent product and the support they provide is superb Cons It's a great product already we very few annoyances, and the next iteration of the software looks really impressive from what I've seen Switched from [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) Simpler more intuitive platform designed for process mapping. Review Source JF Jonathan F. Head of IT Farming Used the software for: 2+ years ### "Must have tool for businesses of all sizes" August 22, 2022 5.0 Pros Document all your processes in one place. A business is made up of people doing processes. You need the right people and the right processes to be successful. Cons Hardest part is keeping your processes all following the same style if you want to let as many people as possible work with the software. Talk to them regularly to discuss this and keep on top of it. Switched from [Bizagi](https://www.capterra.com/p/127621/BPM-Suite/) SKORE is just simpler and easier to read. Review Source KD Kelly D. Senior Manager Information Technology and Services Used the software for: 1-2 years ### "Professional and Fantastic support" March 13, 2024 5.0 \[sensitive content hidden\] is amazing, responsive, professional and really helpful - cannot recommend SKORE enough Pros The reporting is fantastic, make sure you think about what you want to get out of it so that you set up the right boxes at the beginning. Cons There isnt anything I do not like about Skore Review Source BP Ben P. Delivery Consultant Information Technology and Services Used the software for: 2+ years ### "An essential piece of kit for any business" July 21, 2022 5.0 We are able to benefit from Skore internally by documenting existing processes and workshopping new/improved ways of working. And we're also able to easily demonstrate its capability to our clients and subsequently help them reach a higher level of process maturity. Pros The ability to bring people together with an engaging process mapping workshop. The simplicity of Skore's baseline concept lends itself to these sessions. Workshop attendants are able to pick up the concept very quickly, and are consistently impressed with the speed that you can put together an in-depth process map. Cons Minor point, but the folder structure approach for saving/accessing processes could be improved in the future. Review Source PW Paul W. Project Manager Education Management Used the software for: 6-12 months ### "Visually engaging UPN" July 15, 2022 5.0 The guidance and support that the team from Skore provides gives confidence in using the software from The Skore Knowledge Base , YouTube videos and the weekly drop in sessions. Failing this any questions sent to their support centre are turned around very quickly. Pros Visually engaging to the wider business, mapping workshops generate conversations around the process. The use of "why" boxes to explain the activity outputs means that maps can be used by colleagues with no experience of the process - a great training tool ! Cons Any areas that have drawbacks seem to have been addressed in the forthcoming "spinnaker" release Reason for choosing Liberty Spark Recommendation from previous user. Review Source NB Nick B. Consultant Computer Software Used the software for: 2+ years ### "Great tool for an Analyst" February 27, 2023 5.0 We analyse processes with a view to standardising and streamlining. We need a tool to quickly map processes on the fly during discovery conversations with clients. Skore allows us to do this.Platform developments are opening up new possibilities for additional ways to get value from Skore, taking it from a process mapping tool to a Process Management platform. Pros Very simple to get going with the tool and build complexity and greater value into your process maps later on. Cons I used to want more control over your portfolio of process maps. The Skore team have since addressed this with their Folders/Workspaces so I'm happy! Review Source Response from Netcall March 13, 2024 Hi Nick, we really appreciate your feedback. Thanks for all your suggestions and comments JN James N. Business Analyst Legal Services Used the software for: 1-2 years ### "Ease of process mapping" April 15, 2021 5.0 Skore has made processes easy to understand by stakeholders Pros The easy of mapping a process, updating and reverting to earlier versions with live sessions with stakeholders Cons Inability to differentiate between alternative routes Review Source Response from Netcall April 26, 2021 Hi James, thank you so much for your review and feedback. We love hearing about how people find using Skore and are pleased that you have enjoyed it! JR James R. Strategy and Process Consultant Management Consulting Used the software for: 1-2 years ### "Not a Product, but a Support Team" March 12, 2024 5.0 Pros Easy to use, manages complexity well. Captures the essential information well, and provides analysis e.g. on timings, responsibilities. In addition the expertise and knowledge across the Skore family (Skore staff and users/consultants) network drives improvements and shares expertise. Cons Working on a small (laptop) screen can be tricky for ease of seeing the whole process. Review Source MP McKenzie P. Operations Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Best process tool on the market!" February 22, 2023 5.0 Pros The product is super easy to use, much easier to map as you want unlike similar tools on the market Cons Overall I'm super impressed with the system and would recommend it. No faults to date Review Source Response from Netcall March 1, 2023 So pleased you have had such a great experience using Skore - we will pass on your feedback to the team. GO Gavin O. PMO Consultant Financial Services Used the software for: 6-12 months ### "Amazing Customer Service" August 12, 2022 4.0 Was in contact with \[SENSITIVE CONTENT\] from support@skore.com and he went over and above to help resolve my problem/enquiry. Pros Visually pleasing, makes processes easy to understand. Cons Interface can be a bit buggy at times. There were a few times I had to log in and out to see what I wanted to see. Review Source Adam G. Programme Manager Mining & Metals Used the software for: 1-2 years ### "Simple to implement, store, manage, visualise and change process" February 22, 2023 5.0 Everything about our SKORE experience was simple and effective from implementation to the support and the tool delivers the functionality. There was always someone to help from either SKORE or the community. Pros The support from the SKORE team was exceptional, they were with us all the way. Implementation was simple and quick, just like flicking a switch. The drag and drop functionality makes mapping process a joy and visually the process look clean. The overall ease of use and how quickly people with no previous experience came up to speed is what I like most, the time to effectiveness was short. Cons Generally in business there is a fair bit of compliance and regulation and whilst custom fields could be used it would be great if there was a simple way to identify on an activity if there was a compliance or regulatory requirement. Reason for choosing Liberty Spark Functionality the tools considered where similar, price was the difference. Review Source Response from Netcall March 1, 2023 Thank you so much for your feedback. We really appreciate it. Michael F. Director Management Consulting Used the software for: 1-2 years ### "The GOAT of BPM" March 13, 2024 5.0 Amazing. Cannot recommend them enough. The features and roadmap are on the money for what the market needs to see in an affordable, accessible tool. Pros UPN is so easy for my customers who are not inclined to work with flowcharts and process models. That alongside it's repository and business tools to manage individual records such as roles and systems is a game-changer for fast impact assessments of change. Cons There are a few clicks required to add other elements to whatboxes such as documents and other attributes. The documents feature is handy but there are far better knowledge management tools in market that I would pair with Skore rather than use Skore to store documents. Reason for choosing Liberty Spark UPN is so easy for my customers who are not inclined to work with flowcharts and process models. That alongside it's repository and business tools to manage individual records such as roles and systems is a game-changer for fast impact assessments of change. Review Source CF Christopher F. Retail Operations Managers Retail Used the software for: 1-2 years ### "Skore makes process mapping (& more) so easy " February 21, 2023 5.0 We've had so much support from the team at Skore to help us onboard other team members & use the system. I trust the Skore team fully & their acceptance of feedback helps shape future iterations of the software. Pros At its very basics I can get a team of colleagues on a teams or zoom call & write an as-is process so we can then understand where the pain points are & the teams can work to resolve them for the aspirational end to end process. Cons Sometimes you find a feature that you would like & it's not available in the current version, so we feedback to the Skore team & they take it onboard. Alternatives considered [Miro](https://www.capterra.com/p/128955/Miro/) Reason for choosing Liberty Spark The support available from real people, loved the product. Switched from [Visio](https://www.capterra.com/p/201133/Visio/) I hated it & it wasn't simple. Review Source Response from Netcall March 1, 2023 Hi Christopher, thank you for the response. Glad to hear that the transition to Skore has been so positive! SD Sam D. Business Consultant Management Consulting Used the software for: 2+ years ### "Great value and so simple to use process mapping system" January 22, 2020 5.0 With Skore I am able to sit down with a new client or department and begin to capture their processes instantly, which allows me to focus on looking for improvements or challenging the status quo. After a few minutes even the client stops seeing the software and engages fully in the process analysis - this is just what you need when process mapping. Pros I have used Skore for the last two years to document customer journeys. Having tried a few other systems, I’m very happy to use Skore because it provides a great balance between a structured notation and speed of use. I can map as fast as we can discuss something which puts to an end having to scribble notes to decipher to turn into a map later. Furthermore, the information you put into those little boxes (RACI etc) actually does something, allowing you to produce reports that can help inform your business. Skore continue to add to the feature set with the ability to capture the time and cost of processes too. The resulting diagrams need virtually no explanation, which opens up process mapping to the whole of the organisation. Front line staff can be involved with the process mapping and will recognise their area on the map. I find this really empowers teams to take ownership of their process which drives them to make it the best it can be. Cons The downsides are few and in my opinion don’t spoil the overall use of the system; because it’s a web app you need a fast connection to load and use it quickly, especially if your map is large; and while the stylesheets work really well, to make it really visually special takes a bit of extra work. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing Liberty Spark Process mapping can be hard work with other products but I've just found it so quick and simple with Skore. It would take a lot for me to switch to using something else. Review Source James J. Journey Optimisation Manager Hospital & Health Care Used the software for: 1-2 years ### "Improvements to Visual Process Mapping" April 13, 2021 5.0 I briefly used Skore in a previous organisation and was excited to see the organisation I have moved to was interested in this and supported the initial business case. The more I have used Skore the more familiar I have become with it and use quite often, specifically for process mapping a current process to identify pain point and improvement opportunities - then reflect the changes on a new 'To Be' process map Pros The key benefits of Skore is an extremely effective way to not only capture key processes in a structures manner in a governed way, but also allow these to be more visual for when presenting back to stakeholders and highlighting the key focus areas. I find it a significant improvement form Visio, and brings process mapping into a modern day digital world rather than using the 'paper on a wall' exercise to capture the current process Cons Initially I wasn't too keen on using coding and formulas when editing text for example if wanting to make something in bold or italic, however with using Skore quite regularly, this is no longer an issue and is quite easy to pick up and remember how to update text how needed Reason for choosing Liberty Spark N/A Review Source Alasdair R. CTO Information Technology and Services Used the software for: 2+ years ### "Simple but very effective process mapping tool" March 12, 2024 5.0 Skore is a very flexible process mapping tool with additional features extending it to a process management tool with its process review features. We use it for customer engagements and also internally. Pros The ease of use with Skore's simple methodology for capturing business processes. Combining What and Why boxes allows us to capture complex requirements often in front of customers allowing them to visualise the output and concepts quickly. Being able to add quantification data to the processes enables us to demonstrate where improvements can be made through time savings both in lost time and implementing new technologies. Cons There is nothing currently that I dislike in the platform. The team are responsive to feedback. Review Source Response from Netcall March 13, 2024 Hi Alasdair, thanks so much for taking the time to write a review. We'll make sure your kind words get back to the team. Similar Products Featured ## Related categories [Business Process Management](https://www.capterra.com/business-process-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.