Who Uses This Software?

Rent Manager is a proven solution for companies that manage all types of multifamily, single-family, and commercial properties. We work with customers who own/ manage anywhere from 100-50,000+ units.


Average Ratings

137 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • London Computer Systems
  • www.rentmanager.com
  • Founded 1986
  • United States

About Rent Manager

Rent Manager is a Residential and Commercial Property Software Solution designed specifically to help today's Real Estate professionals work more efficiently and effectively. Straight out of the box, Rent Manager combines a rich blend of management features and a fully integrated accounting system in a 32bit Windows-based application. An ideal program for Landlords, Apartments, Manufactured Home Communities, Single Family Homes, Associations, Commercial Properties and Mixed Portfolios.


Rent Manager Features

  • Credit Check
  • Expense Management
  • Online Payments
  • Owner Portal
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Rent Manager Reviews Recently Reviewed!


Positive Experience with Rent Manager

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The most recent version, Rent Manager 12, is a much better user experience and comes with many improvements; we just converted on May 7. The staff overseeing the conversion did a great job in helping us be prepared and we converted with very little issues, all of which were resolved quickly. Additionally, we have had very good experiences with Customer Support and think that the company does a good job of listening and considering suggested enhancements.

Cons: There are a few minor navigational items that could be improved but nothing we would consider a major issue. As with any software, you'll always find yourself saying "I wish it did [this]" but it serves the purpose well for property management companies.

Vendor Response

by London Computer Systems on May 23, 2018

Hi Susan, Thank you for your review! We¿re so glad to hear the conversion process went well and we can¿t wait to see what all you do with Rent Manager 12. Let us know if you ever need assistance or if you have any thoughts on how we can make our program even stronger.

Robust system for property management

May 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Rent Manager assigns you a dedicated "trainer" for a 60 day period in which you can schedule as many phone calls as you would like. The trainer logs in to your computer and guides you through step by step how to use the system. When the 60 days was over, we felt ready to be on our own. However, we are still learning new things day by day. Overall, this is a great program and I would recommend it to any property management company!

Pros: This software is very robust and can handle more complex property management tasks. This is the only software I have found that I can use for my full accounting needs. I stopped using Quickbooks and fully use Rent Manager now. It can handle property management and real estate transactions simultaneously. It is able to automatically handle a lot of items I was having to do manually with my previous system.

Cons: Sometimes my co-worker and I get kicked off of the system for no reason. Occasionally we also have to log out and log back in to be able to print. I don't know if this is due to our internet connection or the software. There was an extensive training period needed (60 days) and we are still fine tuning our use.

Vendor Response

by London Computer Systems on May 21, 2018

Hi Sarah, Thank you for your review and welcome to the Rent Manager family! Our training team appreciates the shout out and Carson loved working with you all as well. Typically if there is a connection issue, it is the internet connection. Next time it occurs, feel free to give our support team a call and we can help identify the issue on the spot. Also, definitely check out our training calendar (https://www.rentmanager.com/customer-resources/training/training-calendar/) for all of the live training courses available each week. This can help you become a Rent Manager Guru in no time!

User friendly & easy to understand

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The program is customizable to your needs so that you can use it for only what you want to use it for. Software is continuously updated so it decreases downtime.

Cons: The program has so many features and so many abilities that it takes some time to learn them all so that you can use it to the highest ability, but its totally worth it.

Vendor Response

by London Computer Systems on May 15, 2018

Hi Alejandra, Thank you for your review! We¿ve actually revamped our weekly webinars to give in depth, quick overviews of different areas of the software to help with all of the various features. Your sales rep can also help direct you to the best available training resources if you¿re looking for a specific feature. Give us a call at any time.

Good!

May 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like having access to all the documents needed. I used it for searching for invoices paid and unpaid and it was very origanized.

Cons: The main screen might look a little crowded but for the most part it all worked the way it was intended

Vendor Response

by London Computer Systems on May 10, 2018

Hi Ingrid, Thank you for your review and we¿re glad to hear Rent Manager is helping you keep your business organized! We would love to show you how you are able to customize the software to clean up busy screens and tailor it to be exactly what you want to see, when you want to see it. Please give us a call and we can walk you through all the various options available.

Great Product & Customer Service

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Make sure that the people on your team who are setting up the initial databases of market rents, properties and tenants understand all of the applications and functionality so you're not having to backtrack and fix it down the line. It makes the whole process so much easier.

Pros: It's a very easy to use system and has made the automation process of keeping track of our tenants/vendors/prospects so much easier. The integration with our payment system has made the first of the month a breeze and the Apply Now feature to house prospect information gives us one more way to follow up with those who had fallen through the cracks. Their customer service and help lines are extremely helpful, knowledgeable and timely. Any questions or issues I've ever had have been addressed immediately and with staff that represents the company well. I highly recommend this product and company.

Cons: There are many classes and webinars to help with the system and new feature launches, but an all encompassing help guide, that can be accessed by all members of my team with step-by-step instructions would make my life so much easier.

Vendor Response

by London Computer Systems on May 07, 2018

Hi Laura, Thank you for your review! We¿re so glad to hear Rent Manager has been able to help your business and that you¿re loving the automation RM can provide. Our customer support team really appreciates the shout out as well! If you are ever looking for a step-by-step guide, check out our Help File. Anywhere you are in the program, press F1 and it will take you directly to the documentation we have for that particular feature. Our Documentation Team is constantly adding new articles as new features roll out as well. If you ever cannot find something, give us a call and we¿ll look into adding it for you.

Have used property management software to manage up to 1,000 units for almost 30 years, and this is by far the most user friendly and comprehensive.

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Very, very happy with Rent Manager, and have recommended it several times to anyone who asks.

Pros: Integrating the website, online applications that load right into prospects, easy to fix mistakes I make, and terrific customer service.

Cons: Some times it takes too many clicks to complete a task, like printing checks, or making deposits and printing the slips.

Vendor Response

by London Computer Systems on May 03, 2018

Hi Devon, Thank you so much for your review! Our support team really appreciates the shout out as well. We would love to learn more and improve upon the number of clicks you are experiencing when using our software. I will have your account manager reach out to you to see if we can help improve your Rent Manager experience.

Rentmanager has been a positive factor in the growth of our company.

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You can petty much customize the program to fit your operation. Being able to intergrate our screening, maintenance, reports, phone system & website & e-commerce into one system for our office is a tremendous asset. It allows our office to function smoother and more efficiently which in turn, allows us to handle more properties with less personnel. Rentmanager is continuously upgrading the software and introducing new modules that can be incorporated into your operation. I also like that the company is privately owned and carries little or no debt.

Cons: Converting from the Rentmanager 11 to the 12 version took more work than I anticipated. It can be difficult keeping up with all the changes and additions that are continuously happening.

Vendor Response

by London Computer Systems on May 03, 2018

Thank you for your review Christopher! We're so happy to hear Rent Manager has been able to help grow your company. With all the new additions, be sure to check out RMU. Our training team is working hard to add new courses each week to discuss any new features that have been released. Your account manager, Nick, is always more than welcome to walk you through any recent releases as well.

Broker/Owner

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall this has been a good software for our business, having not used other programs it is hard to compare, we get what we need at a good price, as they say "if it's not broken, don't fix it".

Pros: Easy to work with, the display and layout work very well, and you can undo transactions without having to jump through hoops.

Cons: I think the C.A.M side could be better, and setting up multi user's was a problem to stop people getting into the wrong property.

Vendor Response

by London Computer Systems on May 02, 2018

Hi Kevin, Thank you for your feedback! We are constantly making updates to our software and we would love to hear how we can make our CAM module even better for your business. Please let us know any ideas you might have via our Feature Request Form (https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/). Our management team will review your submission and see if it would be a good fit for an upcoming development cycle.

Capterra-loader

Best teammate I've ever had

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about this software is that if I can imagine something it is most likely that the software will let me do it. And for me, anything less than that is aggravating so it was almost a must for me. And I have most definitely NOT been disappointed.

Cons: Because it has so many capabilities it is not the easiest system to learn...but when you do it's fantastic.

Overall: It's way more often that all I need to do is tweak the system a little to NOT have to hire a FTE. In other words...no more people at problems.

Vendor Response

by London Computer Systems on May 03, 2018

Thank you for your review Jeremy! We love working with you and the Wistar Group team. Hope to see you again at RMUC!

Great Product and Service

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Have been a Rent Manager user for over seven years. Always have tremendous service with any question or concern.

Pros: The software is the easiest to customize of any that I have researched. This was tremendously important for our business and has allowed us to grow the business with ease to adapt to changes in technology and the business.

Cons: 1. Have to write a con in this section to complete survey! Would like to see a work flow ability allowing us to integrate our Share Point and Rent Manager software.

Vendor Response

by London Computer Systems on May 02, 2018

Thank you so much for your review Greg! We¿re happy to hear you¿ve been able to grow your business with Rent Manager these past seven years. We would love to research the Share Point integration as well. I will have your Account Manager reach out so we can learn more about what you would like to use this integration for and see what we can do.

I have had a very good experience with rent manager.

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use. When I do have a problem the customer support is great and answers all my questions. I love the turbo meeting.

Cons: So far I have not had any problems. I a have only been using the software for about 4 months and everything is going good.

Vendor Response

by London Computer Systems on May 01, 2018

Thank you so much for your review Tammy!

Rent Manager is the easiest, most user friendly software I have ever used

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have used Rent Manager for 5 years now. It is very affordable, you can customize to your business needs and I can always reach someone to get my questions answered or issues resolved.

Pros: User Friendly Great Customer Support Always enhancing due to customer requests Open API Completely customizable

Cons: I can't really think of anything that I like least. Rent Manager has been a great software, especially since they opened up the API function.

Vendor Response

by London Computer Systems on April 27, 2018

Thank you for your review Dawn! It¿s been great working with you the past 5 years. Here¿s to many more in the future!

Capterra-loader

A great software team!!! We love the versatility!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. Outside Payroll options work great for us. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. We currently manage 15 sets of books that include around 30 properties. The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We love the user friendliness, training options and the program options available

Cons: We have not found a major con with this program. The development team tries to work with all parameters to find a work-a-round if not an immediate fix.

Overall: Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base. This is so much better! Rent Manager listens to their customers. We couldn¿t be happier!

Recommendations to other buyers: This program is well worth the money! Check out what this software has to offer and have someone show you everything it has to offer! The new program options coming out this year are a great addition!

Vendor Response

by London Computer Systems on April 24, 2018

Thank you so much for your review Ginger!

Functional Program

Apr 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can work in multiple screens at once. For example: you can look at a resident pay record and then go to owners without losing your information. Other programs do not have that feature. If you are writing a letter to a resident, it automatically asks you if you would like to save the letter to the resident's file. That way, you don't have to print the letter and then go back and make a note in the resident's history, it does it for you (if you choose).

Cons: We have a certain way we do statement to our owners. Rent Manager doesn't have the capability to produce the statement we are looking for.

Vendor Response

by London Computer Systems on April 24, 2018

Hi Meaghan, Thank you so much for your review! We do offer custom report development that can look into the custom statement you are looking to produce for your owners. Please let us know if this is something you would be interested in.

After evaluating several programs including Buildium, Propertyware, Yardi and Appfolio, There is no better software than Rent Manager

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really cannot say enough good about them.

Pros: The depth of the ability to tailor Rent Manager for each individual user is unparalleled compared to any other software. They are the only Residential Software company that owns their own phone system and integrates directly into the software and every call is attached to either the tenant, owner or vendor history file. The support of Rent Manager is unparalleled, a customer really feels like they are the only customer they have when you call for support. They have a vast staff of programmers that continually update the software. If I look back the way we did business even one year ago, it is so different because of the continued automation features they continue to come out with. Some of the other software companies will tell you as they have told me that they are constantly coming out with new features also, however, they are two years behind Rent Manager and when they do catch up, Rent Manager will have that many more advanced features.

Cons: Many times when they release a new feature it needs fine tuning that takes a long time to get. Of course I am very impatient and what they come out with is still leaps and bounds ahead of the competition.

Vendor Response

by London Computer Systems on April 20, 2018

Hi Russ, Thank you so much for your review! We love working with you and the entire United Properties team. We hope to continue bringing you great features and we can't wait to show you what we have in store for Rent Manager in the years to come. Hope to see you all again at RMUC!

Customize! Customize! Customize!

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Love the weekly training sessions, RMU, and helpfulness of the employees at Rent Manager.

Pros: Ability to control users' permissions, abilities, ability to change default tabs to fit your business needs. Account reps are responsive, helpful, and quick.

Cons: Some parts need improvement, however Rent Manager is constantly rolling out new updates, features.

Vendor Response

by London Computer Systems on April 19, 2018

Hi Colleen, Thank you so much for your review! We would love to hear any additional feedback you have for our features or areas you¿d like us to improve upon. Please submit them to https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/ and our management team will review your submission.

So happy with the product and the support. It's everything we need and more.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Rent Manager is extremely powerful but also incredibly intuitive and simple to use. It just makes sense and works great. The customer support is also phenomenal. If you have a question you can just call support and someone knowledgeable and friendly will answer your question within minutes.

Cons: If I had to pick something it would be a couple very minor limitations with the reports and accounting for reserves. The reports and accounting are amazing, but there are just a couple things that we'd like to do that we can't. We have very simple workarounds so it's not a big deal at all but if I had to pick something, that would be it.

Vendor Response

by London Computer Systems on April 19, 2018

Thank you so much for your review RJ and our support team appreciates the shout out! We would love to hear about any additional features that could assist your business. Please submit any requests here: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Our management team will review your request and see if it can be added to an upcoming development cycle.

Very easy to use

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Believe me I tried every program out there for any price It leads back to rent manager Nothing like it The EPP Mgmt

Pros: It has all in one and no need to have accounting out of the system like any other company that there is out there

Cons: Maybe to have online V like the V12 That would be better if u are out of the office like on any computer

Vendor Response

by London Computer Systems on April 19, 2018

Hi David, Thank you so much for your feedback! We do have mobileRM, which allows you to use Rent Manager on the go. Let us know if this is something you'd like to check out!

We have been thrilled with Rent Manager 12!

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is easy to set up, the company has great customer service and we are very happy with this platform. I wish we had moved to this years ago. Helps us work smarter, not harder!

Cons: No payroll module, Rent Manager needs more keyboard commands for those of us who understand you get more entered without reaching for a mouse!

Overall: Saves so much time!

Vendor Response

by London Computer Systems on April 19, 2018

Thank you for your review Lisa! We're so glad you've joined the Rent Manager family and that Rent Manager has been able to help your business. Let us know what additional features or keyboard commands you'd like here: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/ . Our management team will review your requests and see if we can add them into our development cycle.

Very positive

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Adaptability to our specific property management needs; ease of maneuvering within reports; confidence that data will be protected through offsite storage

Cons: Somewhat difficult to set up new reports or understand what additional features might benefit us generally

Vendor Response

by London Computer Systems on April 13, 2018

Hi Lynn, Thank you so much for your review! If you ever need assistance with reports or features, feel free to reach out to us. We are also constantly making tweaks to our website to announce new features. I would also recommend following our social media channels for the latest Rent Manager updates.

Property Management Software

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its easy to use and its has a clean interface. The customer service is great. I like that this is a remote service so updates are done seamlessly- no servers, no downtime.

Cons: Some of the areas need fine tuning- like the Service Manager. There a bit of a learning curve for using more in depth areas, the permissions and preferences setting can get confusing.

Vendor Response

by London Computer Systems on April 12, 2018

Thank you for your feedback Soranda! We're so glad to hear you like the updated interface of RM12. I will pass along your comments regarding Service Manager and we will look into this for you. Also, if you ever need help with permissions or preferences, we are constantly keeping our Help File (F1) updated to assist with any new permission options. Your Account Manager, Nick, can also help walk you through any of these settings. Feel free to give him a call at any time - we're always here to help.

Fabulous - all-inclusive - property management software!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it can handle every aspect of my property management business. From accounting to contact management, work orders, advertising, inspections, tenant screenings, collections - you name it. If the program doesn't handle it, they have an integrated partner that does. Amazing one-stop shop for your property management needs. Robust and efficient! Priced right too!

Cons: Inspection functionality could use some work, but tech support is available and working with me on a daily basis to ensure the program works right for my needs.

Vendor Response

by London Computer Systems on April 19, 2018

Thank you for your review Susan! We're so glad Rent Manager has been able to help your business these past few years. We would love any additional feedback you might have for our inspection features. Please submit additional feedback here https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/, and our management team will review the submission.

Rent Manager is awesome. I highly recommend them.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that they will try to create features based on my suggestions. Everyone is very friendly and knowledgeable. Support is very quick to respond.

Vendor Response

by London Computer Systems on April 05, 2018

Thank you for your review Lydia!

Great software for our growing office and always provides us with exceptional customer service

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using the Rent Manager software from day one, and I don't know how we would operate without it. We have been a rapidly growing property management company in Northeast Ohio for almost 3 years now, and we are all very thankful for how helpful the software is for us. Both our clients and tenants love the features they have access to in their online portals. The attention to detail the software offers us in every area is extremely helpful. The property groups feature has been a life safer for our larger clients, who have multiple properties and/or more than one LLC. The batched reports help to save me time, on the day we pay out our clients and send out their statements. Anytime we run into a problem we can't seem to figure out inside of our office, we contact the Rent Manager support staff on the phone for help. They are always very efficient and detailed when explaining a solution. They make sure that we understand the why's and how's something is done, in order for the task to be completed correctly. There have only been a couple of times when we ran into a unique question/issue that a customer service representative wasn't fully confident on how to correct. In both cases, the representative was honest in needing to get additional help from a supervisor to further look into fixing our problem. Which is huge, in knowing that they want to make sure that each in every issue is fixed properly and correctly. Could not be more impressed by the customer support team.

Cons: Spell check. Something we are looking forward to in Rent Manager 12! We at times have new clients who have trouble understanding the owner statements. We spend some time with them going over the initial ones we send out. We then explain in detail how each of our monthly statements are ran, and normally after the first meeting, our clients are able to grasp how they are set up.

Overall: Our office benefits greatly from using Rent Manager. I can't imagine how our office would operate without it's help. Each one of our jobs uniquely depends on this software to help us manage our tasks, time, clients, and tenants in the most efficient way we possibly can.

Vendor Response

by London Computer Systems on April 04, 2018

Thank you for your review Kristen! It has been great working with you all these past few years and we loved attending your conference! Our support team really appreciates the kudos as well. I've made a note regarding the owner statements and we will look into a way to assist you with this training process. Since you are close by, if anyone from your team would like to come to our office for one-on-one training or vice versa, just let us know. We'd love to help!

i have used RM for 7 years now and wach release gets better

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: the easy of use and customer service support because with a simple call they hekp us fix whatever we need

Cons: the photo upload system is slow and slows the process. Been in the marketing department demands me to upload a lot of pictures. Also, they only accept 15 photos

Vendor Response

by London Computer Systems on April 04, 2018

Thank you so much for your review! We're glad to hear you love using Rent Manager and our support team really appreciates the shout out. Also, I have sent your message regarding our photo upload system to management to review and look into improving for you.

Pleased yet displeased with stupid stuff

Mar 28, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Now that they are providing more integrations with systems outside of their product, it is making the automation of the office more possible. The customer support people are friendly.

Cons: I'm writing this while I sit on hold for Tech Support. This was after my call was picked up and told they were going to transfer me to someone that was immediately available and there wouldn't be any longer of a wait. That was over 5 minutes ago .... Yesterday, I called in on a scripting issue and finally hung up after holding for over 45 minutes. That is simply unacceptable.

Vendor Response

by London Computer Systems on March 29, 2018

Hi Julie, Thank you for your feedback and it's great to hear you are loving all of the new integrations! I also apologize for your recent experience with our customer support team. I have passed along your message to management regarding your experience for additional review.

Rent Manager is an effective way to manage owners accounts.

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it helps a lot with monthly maintenance payments and delinquency.It keeps us on track with payments and monthly bills.

Cons: It freezes sometime and I have to reboot the program and start over.Sometime rent manager can get really slow.

Vendor Response

by London Computer Systems on March 29, 2018

Hi Gabrielle, Thank you for your review and feedback on Rent Manager! It's great to hear our software is helping your business with their monthly maintenance tracking. I am passing along your feedback to our management team so they can research the speed issues in detail as well.

Fast program

Mar 27, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Fast program, ready to use once conected to the internet, great quality photos, easy description of products.

Cons: Very slow when uploading information to the program, very limited with photos and documents formats.

Vendor Response

by London Computer Systems on March 29, 2018

Hi Fernando, Thank you for your review! I will be passing along your feedback to our management team for review. In the mean time, if there are specific file formats you would like to see added into Rent Manager, please feel free to fill out our Feature Request form and we would be happy to look into this for you. Online Feature Request Form: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/

I am new to Rent Manager but so far I find it extremely helpful. Great options for contacting tenant

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: One of the pros is that I can text my tenants! I also love how there are pre made letters! It helps on time and aggravation!

Cons: There isn't much I like "least" about Rent Manager. I do wish customer service was a little better as far as returning emails.

Vendor Response

by London Computer Systems on March 23, 2018

Hi Nora, Thank you for your review and welcome to the Rent Manager Family! If you never need to reach someone in Support right away, feel free to give us a call at 800-669-0871. We take live calls as well to help customers as quickly as possible. I will pass on your review to the manager of that team as well.

Rent Manager is a great software for Property Managment companies. It's a one stop shop basically!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service is always on point! The software is user friendly once you get to know how to use it! You can log into the system via cell, ipad and desktop!

Cons: Have to change passwords too often! Customer service gets backed up and it may take a day or two to get a call back! However, they will call!

Overall: Easy to use; customer service always helpful!

Vendor Response

by London Computer Systems on March 16, 2018

Hi Patricia, Thank you so much for your review! We're glad to hear you are enjoying Rent Manager and our customer service team really appreciates the shout out! Any time you need help, you can also email us at support@rentmanager.com and someone from our team will get back to you as soon as possible. It's been great working with you over the past few years - here's to many more in the future!

i love to work with this program

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: excellent customer service, they will always listen to us when we request new features on their software.

Vendor Response

by London Computer Systems on February 08, 2018

Hi Top Quality Management, Thank you so much for your review! We hope to keep bringing you great service in the future and thank you so much for the feature requests. Keep them coming!

Far Superior Software ' Customer Service Bar None!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Dare I say Walt Disney himself would be impressed! :)

Pros: Rent Manager 12 is by far the most superior, flexible, manageable, creative software on the market for the Multi-Family Management/Owner Industry! After working with Rent Manager's staff for 2 years now, I cannot stop singing their praises! Their customer service is not only THE MOST KNOWLEDGEABLE staff, but friendliest, positive, creative folks bar none! Any questions you may have are 99.9% answered on the 1st phone call and you don't have to wait to go up the ladder for someone to help you.

Vendor Response

by London Computer Systems on January 12, 2018

Hi Robin, Thank you so much for your feedback! It has been a pleasure working with you over the years and we hope to continue bringing you great service in the years to come.

An excellent choice

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: All of the reps we have worked with have been very helpful and friendly.

Pros: It is very easy to use, with a lot of options to customize it to fit your needs. Speaking from a small company, this has made a huge difference for us.

Cons: Implementation and training takes a while, but they do walk you through the whole thing and make it pretty simple for the user.

Vendor Response

by London Computer Systems on December 18, 2017

Hi Heather, Thank you so much for your review and we¿re glad to hear Rent Manager has been able to make a difference with your company!

Transitional Issues

Dec 14, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Since RentManager upgraded us to "Premium" support - we have had a higher success rate. Casey has been amazing and VERY responsive. Britany has also been extremely helpful. A comparable feature request was finally successfully completed. We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs. To date, we have lost 18 homes due to technical issues with our software (email, etc). This is a significant and irreparable loss. I communicated these concerns with Casey and he did his very best to advocate for us in updates to the email information, report functionality, reconciliations and more.

Pros: Provides us with tools to manage effectively. Allows for reports, letters, media, and more to be used.

Cons: Transitioning from RentManager Xi has been a nightmare. Marketing formats 100% changed. Owner information lost in the transition (and more) Not all Technical support staff on "ground floor" calls were knowledgeable enough to answer questions - some even answering questions/providing information that was incorrect (costing hours of time/money/loss of owners) API information to Zillow is delayed longer than 3 days or more before being able to be seen on their site. Low/Zero response to new function requests - even though they provide a way to submit - response is zero. Medium Response to comparable feature from Xi request - WITH

Vendor Response

by London Computer Systems on December 15, 2017

Hi Kristi, Thank you for your feedback. We are happy to hear that Casey, your Premium Support Representative, has been able to help solve some of the issues you have expressed. We apologize for any inconvenience during your conversion to RM12. This feedback as well as all notes from your interactions with Casey have been sent to upper management to review as we continually strive provide the best service to our customers. We would also like to speak with you further. We will have our Sales and Account Manager reach out to you.

Geared to the American Market

Nov 11, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Obviously I still prefer it, as I've used it for 10 years.

Pros: Offers more than Yardi - at a cheaper price. Lets you customize a lot. Easy to use Very stable Never had an issue with billing.

Cons: Tried for five years to get recurring journals, Tried MANY times to have them print the letters "yymmdd" on cheques as required by Canadian standards. have to double print all our cheques to comply. Rent Manager Online wouldn't log in and actually locked me out on a Saturday morning - no help available until Monday? - Lucky I keep my own backup of information so I can respond to this emergency. No published in depth info on creating customized objects.

Vendor Response

by London Computer Systems on November 13, 2017

Hi Donna, Thank you for your review! We¿re glad to have you as a customer for the past 10 years and looking forward to many more years in the future. With the recurring journals and date format changes, I would check out the recently updated Rent Manager Help File. Anywhere you are in the system, if you press your F1 key, it will open up the help file for the area in Rent Manager you are working in. This has detailed information regarding Journal Entries as well as a section on rmScript ¿ our custom language, which helps you further customize Rent Manager. In regards to weekend Support hours, I apologize you were locked out of the system and unable to reach someone. I will pass your message on to our team to look into further.

Need better functionality

Oct 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: It should not be excessively expensive to upgrade.

Pros: Provides the basics. Technical support has gotten much better. Has a mobile app. Credit/criminal reporting ability.

Cons: It's not 100% web based. Owner processing cumbersome. Pricing not compatible with other software providers who offer the same products.

Vendor Response

by London Computer Systems on October 30, 2017

Hi Darden Properties LLC, Thank you for your review. I will pass your comments regarding owner processing and upgrade price back to our management team. We would love to hear more about what could help your business - feel free to send us any additional feedback via our new Feature Request Form: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Have a great day!

Don't waste time with Rent Manager

Oct 10, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: If you only manage 1 or 2 properties (and you own them), this might be OK. But, if you're in the business, this is the bottom of the barrel

Pros: It's cheap. That is the only pro. But if you're looking for good software, please don't even consider this.

Cons: It crashes and customer service is terrible. There is no way to correct accounting mistakes. It does not generate leases nor offer e-signatures. You have to manually generate owner's statements and manually e-mail them as all e-mails sent from Rent Manager end up in the spam folder.

Vendor Response

by London Computer Systems on October 11, 2017

Hi Enclave Holdings II, Thank you for providing your feedback. We do take customer feedback seriously and we would love to speak with you further regarding any issues you might be having. Rent Manager does allow you to correct accounting mistakes using GAAP standards. We also have leases, electronic signatures, an owner web portal for owner statements and information, report automation (including monthly owner statements), and much more available within the program. As for spammy emails, our Support Team can gladly help you look into this issue and find the root cause. We were unable to find your contact information in our system. Please let us know the best way to contact you to walk through these built-in features via salesinfo@rentmanager.com. We look forward to hearing from you!

Been with Rent Manager for over 13 years and it just keeps getting better

Sep 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It is amazing to see how far the software has come in 13 years and it keeps out performing the competition. Took the time to reevaluate property management software for my company 18 months ago. Intrigued by some of the other firms but choose to double down with Rent Manager.

Pros: Value, features, and focus on the needs of the user. Strong trendy features with an accounting backbone that can not be beat.

Cons: Many new features without accompanied intuitive internal help or setup information. Takes a call to product support sometimes to to roll out but always worth the time to leverage all the features.

Vendor Response

by London Computer Systems on September 23, 2017

Hi Five Star Property Management, LLC, Thank you so much for your feedback! It has been great working with you over the past decade and we can¿t wait to work with you more in the future. Our training team is working hard to add more documentation and training for all of the recently released features. If there is one in particular you are looking for, be sure to reach out to your Account Manager and she can gladly send the information along.

Sales and Tech Support are AMAZING!

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since day one almost 7 years ago working with Rent Manager the sales and support staff have been phenomenal to work with. No matter what the question, no matter how big or small, or how many times, in the beginning, I bothered my Sales Rep, she was always willing to take as much time with me as I needed to answer any questions or help in any way she could. The tech support staff is also incredible and willing to work tirelessly to help with any issue, if there is one.

Vendor Response

by London Computer Systems on September 13, 2017

Hi Kurtex Property Management, Thank you so much for your kind review! We are so glad to have you as a customer and it has been great working with you over the years. As always, reach out to us if you ever need any help or advice - we're always here for you. Here's to many more years working together!

You need to update your system

Sep 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Cons: Too many steps to find one thing.
Uploading is a hassle
Seriously need to be able to submit an "issue" through tenant profile.

Overall: Frustration

Vendor Response

by London Computer Systems on September 11, 2017

Hi Natalie, Thank you for reaching out to us! We do take customer feedback seriously and we would love to speak with you further regarding any issues you might be having. Through the Rent Manager Tenant Portal, you are able to submit an issue and we can gladly walk you through this process so you will be able to utilize this feature. We also have Upload Manager that helps make uploading documents into the system a breeze. I would also recommend using Command Launch at the top right of the screen - this built in feature takes you directly to the feature or report you are looking to use. We were unable to find your contact information in our system. Please let us know the best way to contact you to walk through all of these built-in features via salesinfo@rentmanager.com. We look forward to hearing from you!

Rent Manager Xi - Great value and functionality

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization, functionality and performance come together in this world class management tool. We have used RM Xi for years now in our PM business. Compared to the other PM software solutions, RM provides the most cost effective solution without sacrificing utility or features.

Cons: RM Xi still has a bit of a database feel to it. This has been corrected in RM12. Being on the cloud, there is also some internet connectivity issues that must be managed occasionally.

Overall: It runs our business for us.

Vendor Response

by London Computer Systems on August 11, 2017

Hi PA Rental and Leasing Services Ltd, Thank you for your review! It's great to hear that Rent Manager is helping your business run smoothly. If you start to have internet connectivity issues again, definitely give our Support Team a call and we can help diagnose the cause of the issue.

This program has made my life and my company's easier. The customer service is outstanding

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Outstanding customer service; great value. The program is intuitive to use and has many useful features.

Cons: I work internationally, and occasionally my IP address is blocked from accessing our internet-licensed version of the program. This creates some inconvenience, but has always been addressed quickly by the Rent Manager team.

Vendor Response

by London Computer Systems on August 09, 2017

Hi Metron-Farnier, Thank you for your review! We are happy to hear Rent Manager has been able to make your life easier and your business run more smoothly. We do apologize about the international IP issue. I will make a note of this and pass your review on to our management team.

Does it ALL!

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Coming from very manual processing managing almost 200 properties we have been blown away by the features and efficiencies of Rent Manager. Everything we have asked for it to do is already a feature and we have been amazed. Around our office if someone comes up with an idea our response is "Of course Rent Manager can do it!" From sales to conversion the staff is extremely knowledgeable and professional!

Cons: Not crazy about the remote server access - wish it was online based so that it can be accessed from anywhere - but wait it is! It just costs extra for that.

Vendor Response

by London Computer Systems on August 09, 2017

Hi Mercer Property Management, Thank you so much for your review! We are glad Rent Manager is working so well for your business and we hope to keep bringing you great service in the years to come. I have made a note regarding remote server access and I will send your review to our management team.

Great way to organize your properties.

Aug 03, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The selection of reports available to run for owners is great; The ability to customize the reports if need be; The breakdown of each property; The ability to create new locations for new projects.

Cons: Hold time for customer service; the process of running through all the check boxes of some reports; the inability to email customer statements in a group, rather it is done one by one.

Overall: I can speak intelligently and have charts, graphs, and any type of reports necessary to convey all required information to owners.

Vendor Response

by London Computer Systems on August 04, 2017

Hi Red Star Property Management, Thank you for your feedback! I will pass your comments regarding customer service and reports back to our management team. We are constantly looking to improve Rent Manager and would appreciate any additional feedback you might have. Feel free to send us any feedback via our new Feature Request Form: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Have a great day!

Have been using rent manager for about 8 years. It's a good software.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: This is a very easy to learn software. I've never had any problems with it. Everyone in our office are very happy with this software. I would totally recommend it.

Cons: Probably the cost. It's not the most expensive but it's not the cheapest either. I would still recommend it.

Vendor Response

by London Computer Systems on July 31, 2017

Hello Mary Ann, Thank you so much for your review!

Rent Manager Upgrade

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We are very happy we chose to stay with Rent Manager and upgrading rather than switching to a new program. RM transferred all our historical information over to the new version so the transition was almost seamless!

Pros: We were familiar with Rent Manager. We love the in-depth financial reports. The RM 12 version has many more customizing options in all areas of the software. RM University was a great help in learning the new version.

Cons: Sometimes a little slow in moving from area to area. Have to wait for RM customer service to call back when having a problem.

Vendor Response

by London Computer Systems on July 08, 2017

Hi Covey Regional Management, Thank you for your review! I will pass your comments regarding speed and customer service back to our management team. We are constantly looking to improve both of these areas and would appreciate any additional feedback you might have. Feel free to send us any additional feedback via our new Feature Request Form: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Have a great day!

Powerful property management tool

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have been using rent manager for over 4 years now. It's a great product. Need more tutorials/self help/videos for learning to maximize functionality.

Pros: Rent Manager is comprehensive, secure, and very functional. Customer service has been top notch, but they can't do tutorial only fix specific questions. I love how we can grow tenants and accounts and it can build without rescaling.

Cons: Need more tutorial videos. customer service has been great but they can't answer specific tutorial; only trouble shoot. I will I can learn to maximize rent manager.

Vendor Response

by London Computer Systems on June 12, 2017

Hi KCI Management! Thank you for your review and we¿re so glad that you are enjoying Rent Manager! If you are looking for tutorials, I highly recommend checking out the Training section of our website: https://www.rentmanager.com/customer-resources/training/. Here, you will find our free and paid training options which walk you through sections of the program step by step. We also have our Training Videos Archive where you can log in to view recorded webinars specific to your version. As always, feel free to contact us at any time and we can help find the right training for you and your team. Have a great day!

Good feature set but not always comfortable to use.

May 19, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Good and many features. Gets the job done. Global search is very handy. Comprehensive User's Guide is better than most. Accessible, friendly and thorough customer service.

Cons: Fundamental usability flaws mean frustration and unnecessary time spent especially with repetitive tasks, and sore wrists from all the mousing that shouldn't be necessary. Could be much better with keyboard usability and meeting standard Windows UI Guidelines, including consistency of access keys, initial focus, visible focus, tab order, behavior of Ctrl+Tab and arrow keys, binding of Esc and Enter keys, dialog design (group boxing, UI element labeling), semantic relationship of menu items, indicating that menu items open dialogs, UI guidelines governing error/warning/info messages, etc. These fundamentals are generally among the very first things to test and fix in a user interface to avoid accumulation into usability issues.

Vendor Response

by London Computer Systems on May 26, 2017

Hi Heritage Corporation, Thank you for your review! We would like to learn more regarding the UI recommendations listed above. I will have your sales representative reach out to you directly so we can learn more about your experience and pass it along to our development team.

A Wealth of Features & Could Always Use a Few Tweaks

May 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a tenant-centric platform, allowing our residents to see their accounts and pay on-line, thereby reducing our central office workload. We operate 15 or so entities with RM and a handful with QuickBooks. From a financial analyst viewpoint, I prefer QB, because of the easy export features. Still, we have 1,300 + tenants and are re-building occupancy at newly acquired mobile home parks, so our focus is on providing the best face for our residents. QB was not doing that for us. This is a more comprehensive program tailored for the rental world

Cons: For some inexplicable reason, report exports to Excel do not carry the formulas over. It is a huge time waster for those of doing a repetitive analysis of multiple companies. I can only think this relates to some licensing issue. QB does it automatically and I miss that. In fact, I resent that RM does not provide that functionality and don't understand why they wouldn't provide this time and money saving convenience to their customer base.

Vendor Response

by London Computer Systems on May 26, 2017

Hi Freehold Real Estate LLC, Thank you for your review. I apologize that you have been having issues with our export to Excel function. We greatly appreciate your feedback on your software and I will pass your review on to the appropriate parties in our company for further examination and review.

Good program with excellent support, affordable price and great functionality.

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support and training Database creation Ease of use Ability to customize the layout of reports and tabs

Cons: Report creator could be improved View is a bit small on some monitors Program is slow at times, relies on internet connection

The Software and Company continues to Amaze me

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I switched over my friends 500 unit operation on Jan 1st of 2017 from Yardi, and have continued to be impressed at how comprehensive the software is. It is very rare that the software can't do what we want it to do. The tech support is very responsive and competent. My experience is with RM12. There is a little bit of a learning curve with the software, but this is ALWAYS the case when software that is as comprehensive as RM12. It was a big job and commitment to change software after 25+ years of using Yardi, but it was absolutely worth it.

Pros: Can purchase what features you want separately. Integrates web functionality, customization is abundant, support is amazing, interface and usability as as good as can be expected with this level of complexity.

One man shop using this program since 2007

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The program is staple, customer service is responsive and I have never been disappointed with this product.

Pros: With very little training anyone can be up and running a very comprehensive program that will streamline the management of any type of rental property.

Cons: I am not sure if I am grandfathered in or they still offer the core application at a reduced rate for users that have under 99 units, but I wish some of their other add-on products also had discounted pricing for smaller properties like mine as well.

Rent Manager is cheap, but it is also lacking

Apr 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: This is a decent software if you want to save money.

Pros: I like that the software is low cost and web based. I also like that you can merge resident mailers and that type of thing.

Cons: Rent Manager is a basic software. If you don't want all the bells and whistles, than rent manager will work fine. If you want a lot more, you have to go with one of the bigger softwares like Resman or Onesite.

Vendor Response

by London Computer Systems on May 04, 2017

Thank you for your review Cody! We actually offer as much, if not more, features in Rent Manager than our competitors. We would love to jump on a call with you and show you everything you already have available with our software. I also highly encourage you to check out our training videos archive (http://training-videos.rentmanager.com/) or Rent Manager University (https://www.rentmanager.com/customer-resources/training/rent-manager-university/), both free training tools that showcase different areas of the program.

Rent Manager

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Rent Manger works well for our office. They are responsive to questions and have a lot of good training.

Pros: Rich reporting and tracking of info makes KPI and audits easy

Cons: Our company's Mindset was more owner/Tenant based rather than Property based. There has been a transition in changing our accounting and processes.

Not good for a big property

Mar 02, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Comments: I work at a 740 unit property. it does NOT run smooth at all. To find an easy answer you have to pull different reports in different areas to get the answer you need. There are errors and issues that happen almost daily and sometimes multiple times a day. The program should make your job easier not harder. It has been over 3 months and they still can not fix or have not fixed the Aged Receivables report. When you run the report it includes prospects-even though you check a box to NOT include them! One of the reasons our owner got Rent Manager 12 was because the phone calls were recorded now RM found out that it is illegal to store recorded phone calls in the tenants history/notes so you can't use that anymore. Not happy with their program or service.

Pros: recorded calls-until RM took it away.

Cons: Multiple Issues Daily

Vendor Response

by London Computer Systems on March 13, 2017

Hi Laurenz Place, Thank you for your feedback. Your review was brought up to our management team and I see that they have reached out to you for additional feedback. Our storing of recording phone calls feature is fully legal (regulations may differ by state) and I am happy to see that you are currently working with our team on this issue. As always, we put our customers first and we are always willing to help. Please reach out to our support team at any time if you run into any issues in the future.

Mr

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: The transition from Tenant Pro was extremely free of stress due to Rent Manager's hands on setup. The customer support is excellent and something that I was not used to from Tenant Pro.

Pros: The ease of use after the initial learning period. The customer support is top notch.

Cons: I do not have any dislikes.

Recommendations to other buyers: Take a look at Rent Manager, you will not be sorry.

Not Perfect, but Very Good

Jan 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: We had considered other software before deciding on Rent Manager in November 2015. Rent Manager has been around for a very long time. They seem to understand what property managers really want/need based on the length of their experience. We like that there are a lot of options; the software is robust. Reporting, usability, cost, and integration (with our website/tenant application, a consumer credit company and other software) were important to us. We have been happy with the software in general. Their customer support is pretty good. They've been rolling out new features. We started on their older version - Rent Manager Xi - and have switched to the new platform - Rent Manager 12 - that was introduced February 2016. This was their first major software update in the last decade. Complaints about the older-looking interface are likely about Xi. I would say 12 has a look that is somewhat similar to Quickbooks. We are managing about 270 multi-site residential units and growing. (I understand some people use this software to manage other things like boat slips and salon chairs!) One thing we really liked about Rent Manager was that it scales up easily. We didn't want to have to go through another software switch any.time.soon. We heard that there are some property managers happily using the system with 1000+ units. One major difference between Rent Manager and other property management software options is that Rent Manager charges by the user login where others charge by the unit. We're about to add a new feature rmService which allows our maintenance team to use a phone app instead of the internet to access service requests and tenant info. Should make service requests easier to manage in the field.

Pros: - Customizable options (User Defined Fields) - New updates being rolled out - Reporting - Customer support - A lot of features - Integration - Cost for basic use...especially if you have a small staff - Scalability

Cons: - Web design is wildly expensive! (The quotes from RM's design team are nearly the rate our independent web designer charges luckily you can get their user guides and use your own web designer (to create your integrated website, application, rental listings, etc.) - A la carte features that need to be purchased for an additional fee - Rent Manager 12 has some small bugs still being ironed out but nothing major - Web Portal Suite (namely the MobileRM website) should be better/more user-friendly

Good overall software, user friendly and excellent customer service!

Jan 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: I was thrown into a role where I had to rebuild the rent manager account after a previous person made some pretty big accounting errors. I found rent manager to be user-friendly and really efficient for billing and paying owners. When I had questions or issues their customer support was very responsive and helpful resolving my issues. I would defiantly recommend this product to anyone managing investor units.

Pros: User-friendly- Easy to learn how to use and teach your self-basic functions. Organization - Great to be able to bill and track maintenance and accounting in the same program Customer Service - Always resolved my issues and taught me how to avoid or correct the issue for the future.

Cons: Only affordable for larger companies

Great and user friendly product

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We have used Rent Manager for over 12 years! They have been improving their product and services each year. Their customer support treats you with respect even with stupid questions!

Pros: Ease of use.

Recommendations to other buyers: This product is easy to implement and to add to.

Rent Manager is an EXCELLENT Product

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We use the Rent Manager Online version. RM is proactive about adding features you didn't know you wanted (or needed) until they are there. Customer service goes over and above. We are thrilled with RM and would suggest them to anyone looking to get into property management.

Pros: All the extra products you can tie into RM.

Cons: Off the top of my head...none.

Recommendations to other buyers: Use the RM Online version.

Outdated, But Comprehensive

Dec 14, 2016
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: The program itself is pretty outdated compared to most products out there today but does have decent functionality in terms of reporting and user-defined fields specifically. The main downside for me is the fact that the program only runs off of a remote server and you can't access through a standard browser. The price point is not bad overall, but the way that they have over a dozen add-on products with additional charges and the deceiving way that they present their different products was quite discerning for me. When I had an issue with billing by rent manager, I was treated rudely, and they were extremely unhelpful. I have looked into other software in the past 2 months and I am planning on switching starting January 1st. Although there are a few minor features that this new software will not provide, I have found it to be a large improvement overall from Rent Manager.

Pros: -Comprehensive reporting; -Overall price point (excluding add-on feature, which really brings up the cost).

Cons: -The remote server set up, which only allows logging in from a computer previously set up; -Only one user is allowed on the program at once (you pay for extra users); -The interface is extremely outdated (it looks like Windows 2000) -Electronic payments and credit checks are not incorporated and are done through outside companies, which is extremely annoying; -The system for service requests and work orders is extremely convoluted and, in my opinion, useless; - You cannot reconcile your bank accounts automatically, which is pretty common these days: -The upload and download feature does not work properly and is a waste of time; -The apps associated with the software is not made well, and you really have very little mobile functionality.

Recommendations to other buyers: You can do much better with other companies, and even if it costs a bit more, you will save the money with easier functionality and quicker processes for completing work all around.

Happy for over 15 years!

Dec 12, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Good quality software that I've been using for over 15 years.

Software is working for us

Dec 08, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Comments: We enjoy using rent manager, has some limitations and they are not willing to change for us.

Product not very easy

Dec 08, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Comments: Product is ok but not easy to use have it for months still having problems

Pros: Does a lot

Cons: Not easy to use

Recommendations to other buyers: Make sure you are very good with these kinds of programs

Rent manager

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: overall a good integrated program for residential property rental and mangement

Pros: web based

Review

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Still in the learning process but the support is great. Any questions are figured out in a timely matter. Excited to get to all of the capabilities of the whole program.

Pros: I like that the program is very user friendly. Easy to change any mistakes. Reports look easy to use.

Cons: Wish that it would have transferred all of the ledgers from Yardi when making the change to RM. Some of the info was mixed up during transfer, but nothing too major.

Excellent Software

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have had this software since 2008. I shopped for new software for a year and was very surprised in the lack of support, and ease of use of some of the other software. Rent Manager made the transition as smooth as possible. They have never increased their fees. They always help when needed. They welcome new ideas for the software. I highly recommend this software.

Great Product, Great Support!

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Rent Manager is the only Property Management software that charges a per-user price versus the per-unit pricing, which is very great because of the amount of units we have. If you have a little bit of computer background and working with databases, the software is very easy to pick up. The great part is that the support team is so amazing! Even if you do not know much, it will not take long to pick it up. Thanks Rent Manager.

Pretty Good Overall

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I'd give this software higher marks but I had to jump in on the fly due to another software company's irresponsibility and honestly, the transition wasn't very smooth due to this. I've had RM for several months now and still don't feel like I really know how to use it. If you can transition slowly and get a good trainer, I think it would be really great. I am sticking with it because once I figure everything out, I think it will be a really great product.

Pros: This software can do A LOT, if you implement everything. It's a very comprehensive property management package.

Cons: My trainer wasn't the best-- all over the map during training. They did try to make up for it, but honestly, I still feel lost sometimes. I've used other programs that were much simpler to learn. Because this is really robust software, it's not as easy to learn due to how you have to put things in/set it up.

Recommendations to other buyers: Be sure to check RM out, but don't get it if you need something in a hurry.

Not user friendly and they lock you in to paying for the year.

Nov 02, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: It was recommended so I gave it a try. It took a couple weeks to log in due to their error. There is so much to it so I was recommended to pay an additional $ to have someone walk me through it for a hour /5 sessions over the phone. Still too much and when I attempted to set it up with my business realized it did not have what I needed. I let the rep I spoke to know "Thank you but it is not user friendly and does not work well with our business. Please stop payment and refund the 4 other sessions I paid for but not yet used." She says they can not and now I am responsible to pay for a year, along with the fact I am at a loss on the additional charge to learn how to use it. So unprofessional! Such a scam. They must be hurting for money that they can not refund my dollars and needs to charge me monthly for a year. Scummy!

Pros: Nothing

Cons: Way too much and such a scam. If it doesn't work for a company don't continue to charge and have us locked in. I do not recommend a company like this to anyone. Bad morals.

Recommendations to other buyers: Stay away from this. I am going with Zoho and its much more user friendly.

Vendor Response

by London Computer Systems on November 29, 2016

Hi Melissa, Thank you for your feedback. After reviewing the notes in our system, we see that we were able to reach an agreement regarding the issues noted above. Being in business for 30 years has enabled us to help thousands of customers grow their business with Rent Manager, regardless of their size or industry. We would like to emphasize again that we have been committed from the start to getting you up and running with our program. We pride ourselves on our customer service and wish we could have reached a different outcome.

fraudulent

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: This software is nice and it is able to keep everything organized. It is very nice when is saves for you and update and backup to the cloud.

Pros: I really like being able to keep everything in one spot.

Cons: None Found

Recommendations to other buyers: If you have a lot of properties it is nice to keep everything in one spot.

Rent Manager Review

Oct 06, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: I have used Rent Manager for several years now. When I first got the software it was very difficult to learn, and I abandoned it; however, after spending some time in trial and error usage I find that it is a much better value for the dollar than I realized.

Pros: Very detailed oriented with respect to full property management accounting functions.

Cons: Difficult to learn. Tedious and time consuming to adapt to.

Recommendations to other buyers: Get with Rent Manager customer service department for assistance.

All the tools and power you need!

Sep 08, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy set up superior technical support! Questions answered same day and awesome on line training videos. Best software support by a professional team of highly trained tech. They talk with you not at you!

Cons: Not so much the product, but this is a data base beast, lots to do if you handle a lot of rentals. That's time consuming but worth every second.

Recommendations to other buyers: Do a trial or demo. Make sure you are up to the task.

Using this product for 1.5 years

Sep 06, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
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Pros: Easy interface Great customer service when needing help

Cons: USD currency not great for Cdn customers! Word processor is not a current version and sometimes cumbersome to use Email function could be more user friendly Customers are listed by surname first but owners are listed by first name - not sure of the wisdom there Can manage condos but reports are geared to rentals

Recommendations to other buyers: Check around with other software providers if using this with a mixed portfolio of rentals and condos

Very pleased with all the functionality built into Rent Manager

Aug 24, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and I love the built in integration to external parties when there's a vacant unit that you need to get filled. Very seamless and I received more leads than I could handle. Very reasonable prices for all the functionality provided.

Cons: Nothing negative to report at this point. Still going through learning curve since I've only used for a couple months.

Recommendations to other buyers: If you are a fairly small operation like us, approximately 60 units comprised on single family homes and mobile homes, this is a good product to meet your needs at a great price.

Helpful for a small office with a large portfolio

May 31, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is fairly easy to use when it comes to entering payables and receivables.

Cons: It was hard to operate as a real estate company under this software. It was also difficult to use with multiple users, we had the online version and communication within the system wasn't very effective since not all people who needed it could use it. The billing owner function was not as easy as they claimed it would be, but they asked astronomical amounts to train us in what we needed to know.

Recommendations to other buyers: If you have only one or two people managing rentals, this is pretty ideal, if things are just straight forward when it comes to management of other people's property, this would be a good software. Otherwise I would say their is more out there that work better.

Transaction coordinator

May 19, 2016
4/5
Overall
3.5 / 5
Ease of Use
2 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It was easy to navigate. It helped my teammates and I stay on the same page and multiple users can be on the program at one time. Rent Manager made it simple to print reports for tenants and owners.

Cons: Not user friendly to business like us who have many owners along with construction and rentals.

Recommendations to other buyers: If you are a company with a single owner this is a great program.

Mediocre at best

May 09, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: My accountant says that it works well with QuickBooks.

Cons: They charge per user so it is not cost effective for all staff to use this product.

Recommendations to other buyers: Be prepared for an interface from 1995. It requres dupicicate entry. The is no way to create templates for work orders.

Not made by property managers

May 04, 2016
2/5
Overall
1 / 5
Ease of Use
2.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: It has all the bells and whistles. Add ons for payments, tenant applications, and service work, etc

Cons: Too quirky. Customizable means we dont really know what you want. No eviction tracking, reports are not cohesive. Too hard to make "custom" reports, it's like writing code. Owner Web Access is a data dump and confusing.

Recommendations to other buyers: Find out what you don't like about your current software and ask those questions. Find out what you like about your current software and ask those questions. Put together and RFP.

This Software is better than having a two or three extra employees.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can't express how important this product is to our company. This software has allowed our company to grow without adding any additional staff. This software also allows us to easily document everything. We scan every document that comes through the office. We take notes on every tenant phone call or face to face interaction. If you need to manage multiple offices from a remote location Rent Manager is the best way to do it. We have been using Rent Manager for 3 years and have only begun to fully use all of its resources.

Vendor Response

by London Computer Systems on April 25, 2016

Hi Stan, Thank you so much for your kind review! We're glad you are happy with Rent Manager. If you ever need anything, feel free to contact us at any time. Kari Barnett Digital Marketing Coordinator

Great for property managers of rental property

Mar 30, 2016
4/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Has a lot of functionality, has basically all the tools we need to keep great records and to keep things organized.

Cons: Some of the functionality they have is not the best and we decide to use other tools for the aspects of the program that are not up to our standard.

Recommendations to other buyers: Spend more and get more with property management software

Rent Manager is a must have !!

Mar 25, 2016
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Rent manager continues to amaze me. I have have been using RM for about 5 years and continue to be blown away by everything RM offers. My website fully integrates with RM in real time, online payments and epay are fully integrated, phone broadcast, full accounting software are just a few of the great features of RM.

Cons: The learning curve is somewhat steep. But it is manageable...

Recommendations to other buyers: If you are a serious about property management and looking to grow RM is for you.

A easy-used property management software

Mar 23, 2016
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It's easy to use. the information is very straight forward. We have the vendor list and bank register. All the information is very clear.

Cons: NOT SO GOOD AT GENERATING REPORTS. We need a lot of reports that are provided to manager. But we are doing them manually.

Recommendations to other buyers: IT'S GOOD FOR RESIDENTIAL REAL ESTATE. But probably it's not so handy for commertial real estate.

Great Experience! Really good on the accounting side

Mar 09, 2016
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Rent Manager is a simple to use software. I learned how to use it in just a short time. The accounting side of the software is unbelievable.

Cons: It is a little bit outdated, in terms of the feel of the software.

Recommendations to other buyers: I think you should evaluate what the most important factors are to your business, and then see which software accommodates those needs first.

We love Rent Manager

Mar 07, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This product is very easy to customize. Screen Tabs, Reports, Forms, Email Communications etc. It's versatile. Will work for any property type you manager. Has a web interface for owners, tenants, and vendors. This vendor is responsive to customer input and has provided us excellent support when needed.

Cons: We do not currently use the mobile inspection app because the reports are not customizable. Would like to see them improve this in the future.

Recommendations to other buyers: Choose a software that is flexible enough to do the things you need for your business. Don't change your business to work the way the software works.

Great product

Mar 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our office has grown from less than 100 properties to over 500. Rent manager has allowed us to implement more systems, track more critical areas and become more cost effective. Service techs are always responsive. Highly recommend this product.

Vendor Response

by London Computer Systems on March 03, 2016

Hi Greg, Thank you for the review! We're so glad we've been able to help you grow your business and we hope to continue to bring you great features in the future! Kari Digital Marketing Coordinator

SEEING IS BELIEVING

Feb 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a Rent Manager Poster Child. I love the software and the customer service. It's the perfect software for all sorts of property management applications from owner managed rentals to third party managed rentals. I've used Rent Manager since 2008 every day ; all day....and I have no complaints. It simplifies my life since it is so robust yet easy to use.

Vendor Response

by London Computer Systems on February 29, 2016

Hi Susan, Thank you for your review! We're so glad you've loved Rent Manager all these years and we hope to continue bringing you great products in the future! Kari Digital Marketing Coordinator

Highly Recommended

Feb 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been a long-term Rent Manager user (10+ years). I have always been impressed with how responsive the developers, support, and sales staff are. Quick responses are always given and they have included suggested program features.

Cons: The only thing I could say that I like the least is the process of converting to RM12. We had hoped to be converted in the first quarter but have been delayed to the second quarter. However, they were prompt in explaining that the conversion progress is taking longer than they had anticipated and are following up with us routinely to keep us updated on our status.

Recommendations to other buyers: Rent Manager is very user friendly. It has wonderful all-inclusive features which makes it our sole go-to for all vendor, prospect, and customer interaction. The metered utilities feature is by far the most comprehensive out there. We are looking forward to adding on even more add-on modules such as VoIP, ePay, RMInspect, RMService, RM Capture, etc.

Rent Manager Review

Feb 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Cloud-based, excellent customer support, ease of use, individual licensing at reasonable pricing, great capabilities with the RM app suite, OWA, etc. Also, amazing user conferences!

Cons: More customization to meet needs of commercial properties and users of the information.

Recommendations to other buyers: Do as deep a dive as possible into how the software fits within the individual business, it's clients, etc.

Definitely recommend Rent Manager.

Feb 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like that it is web based and don't have to worry about back-ups and upgrades on my computer system. Rent Manager meets all our needs and more. Many and varied report options, sales staff and tech support are knowledgeable and courteous. Even though I have been using RM since 2009, I am still finding ways I can use this property management program. There's a lot packed into this software.

Cons: I've been trying to come up with something but honestly can't find anything that I don't like about this product or vendor.

Recommendations to other buyers: I have been with my company for 18+ years and looked at many property software options before purchasing Rent Manager. I have not been disappointed.

Long time user

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company has been using this software since back in the days of DOS. We have been very pleased with it and the company; they are consistently adding new features and keeping up with technology innovations. The best thing about it is that it is comprehensive. It integrates our web-site, accounting, rent collection, utility billing and home loan activities. It has a phone auto-dial feature that allows us to call delinquent residents or send out alerts to every resident in a property. We use the on-line version so that the central office and on-site managers all have access to the same information in real time. We don't have to worry about losing data for a property because an on-site computer crashed or was stolen - Rent Manager backs up the data continuously. Our residents can pay rent on-line 24/7 or sign up for auto debit or even pay with cash at the local Wal-mart. This saves a tremendous amount of time for management. The monthly cost is very reasonable - less than the rent from one of our mobile home sites - and the savings in time more than pays for itself.

Vendor Response

by London Computer Systems on February 26, 2016

Hi Peter, Thanks for the great review! We're very happy to hear that you've loved our software since the DOS days. We hope we can continue helping you and your business for many more years! Kari Digital Marketing Coordinator

Been with RM since 05, LOVE the recent upgrade of v12--offers a lot for the analytical end user

Feb 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like that it's free and open until 7pm eastern. There was a time when the phone reps didn't seem that well trained but that hasn't been the case in the last 4 years or so...we get VERY well trained support when we call in and they are friendly.

Like the extremely detailed reporting that I can customize, great andriod app, user defined fields that we use a lot to manage the unique competitive advantages our business has, integrated VOIP is really cool, nicely organized software (such as prospects, customers, epay, work orders, etc), and on and on. There's a lot I like about lcs rm...event went to their user conference last year for the first time in New Orleans and our team enjoyed that.
The pricing model isn't always ideal. Sometimes it's confusing. But that's perhaps par for most software companies. They have released so many new features so quickly (and they really are good features!) that about 5% don't work.....but they always fix them within a few a weeks of us letting them know. It's not web based yet...but then again, I tried a web based site and it was terrible!! I had such limited features. RM12. rminspection needs a bit more building out as it's kind of clunky to use but it does work and is helpful. I would like for them to have an affordability module but I hear that's in the works and from my experience when RM says they are going to build something, they do!
If you like details and you like to analyse your data and you want REALLY strong financials ingratiated into your resident management, than this is for you. RM also appears to be on the leading edge of web and app integration with the core product. My company of about 40 gets excited when RM makes new releases because it's usually something cool and different that we can use. Like texting with residents and voip integration.

Vendor Response

by London Computer Systems on February 26, 2016

Hi Brent, Thanks for your great review! Our pricing is a bit different than most. We would rather customers only have to pay for what they use and help keep costs down the best we can. We hope you are able to attend RMUC.16! We're excited to be back in Florida and really missing the warm weather at the moment (it's currently snowing here). If you would like, we are sending out weekly release notes for RM12 that go over all the new features, updates, and fixes. To sign up to receive emails, please visit: https://www.rentmanager.com/customer-resources/self-help-resources/emails/ Kari Digital Marketing Coordinator

Good Experiences with Rent Manager

Feb 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is bundled perfectly to do everything for your property management company. It has a great support staff behind it who are always quick to respond and very helpful.

Vendor Response

by London Computer Systems on February 23, 2016

Hi Deborah, Thank you for your review! We're glad you are enjoying Rent Manager. Let us know if we can do anything to help down the road. Kari Digital Marketing Coordinator

Good software, capable and reasonably priced

Feb 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This software contains many features, some that we did not even know about until lately. Service has been very responsive. The remote desktop instead of web-based has its pros and cons.

We are excited for rent manager 12 which will include several important marketing tools that we do not currently have.

Vendor Response

by London Computer Systems on February 22, 2016

Hi Matt, Thank you for your review! If there is ever a feature you are looking for, let us know! Your sales rep is always available to show you a demo of various features and will gladly show you some tips & tricks for getting the most out of Rent Manager. I also recommend checking out the free training videos at http://training-videos.rentmanager.com/. We've broken down a lot of our features already included in Rent Manager that you might find useful. We also include some Rent Manager 12 videos if you would like to see some of the changes from Xi. Kari Digital Marketing Coordinator

Our property management team and Rent Manager are growing together.

Feb 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We appreciate the willingness to rise to our specific needs and are willing to try to work through areas that we as a company would like to see the software continue to upgrade. RM is very responsive and supportive.

Although RM is continuing to integrate solutions on how to streamline some of the processes some of the formatting and the overall look for the user seems a bit outdated. Would like to see a more cutting edge/modern look.

Vendor Response

by London Computer Systems on February 22, 2016

Hi Michelle, Thank you for your review! We are constantly updating the look and feel of Rent Manager so we hope you like what is coming in the near future! Kari Digital Marketing Coordinator

Two thumbs up for Rent Manager.

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall this is a great property management software. Very customizable, very user friendly, and great customer support. The integrated service manager program has been instrumental in the growth and success of our business.

Vendor Response

by London Computer Systems on February 19, 2016

Thank you for your feedback and we're glad you love service manager! Let us know if you ever need assistance with Rent Manager. Kari Digital Marketing Coordinator

Great Product!

Feb 17, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly and use of the User Defined Fields allows users to customize in MANY areas for reporting. The support is also excellent. I always get timely responses and good instruction.

Cons: Cost is about the only thing I can think of as a negative regarding Rent Manager. However having a great product with good support does warrant the cost.

Recommendations to other buyers: I have tested 1 or 2 other products and find this to be the best for our needs because of it's flexibility.

Rent Manager software

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This software is industry specific for property management. It works extremely well at intergrading all the components a property manger needs to deal with on a daily basis. Rent Manager allows you to keep track of your owners, properties, units and tenant in a very effective way. This software has the capability of tracking service issues which we use to record maintenance requests. These service issues can be linked to a unit, property and or tenant which will show in the history and notes making it easy to view and analyse. We have been on other property management software prior to this and find that Rent Manager is far superior product.

Cons: I can't say much to this question as Rent Manager has been very helpful in taking care of an issue that we have had with the software. The only thing I might mention is a few of their additional product sets, like RM Mobile and RMInspection, in my mind need a little more enhancements in order to work effectively for our needs. I am told they are working on some of our requests so I am confident we will see them in the near future.

Recommendations to other buyers: We moved onto Rent Manager in 2013 on their stand-alone version, they were very helpful at getting us started and I would recommend to use their support group to ensure the integration is done correctly. Like any software if you do not get it set up correctly it will not perform correctly, but with this software that is so true as there is so many linking components. We move from their stand-alone version to their on-line version this past year and that transition went seamless. Secondly I would recommend to make use of the training session for all staff as Rent Manager is very good with this area and make it easy to find the training sessions that work with your timeframes as they record their session which allow a user to watch at any time. Another recommendation would be to purchase into their phone system that integrates with Rent Manager, it is an awesome feature which tracks and records all phone conversation. This comes in very handy with many various issue that may arise with tenants and some owners.

Dorel

Feb 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: User Friendly Program and as the CFO love the PRICE for what we get. I can access the program anywhere which is a HUGE Bonus for me as I travel a lot and need to get online to resolve issues or answers questions. Great Customer Service with ease of submitting tickets from within the program saving a significant amount of time by not sitting on your phone waiting for someone to pick up. We have been with them since we started four years ago and their Customer Service orientation is what sets them apart for me.

Cons: We are a smaller Mulit-Family so I cant speak for a larger multi-family however, we are running five different locations, adding one more this year and are able to lock users into just their location but I can easily float back and forth. I don't like that it closes all my windows when I leave one location, as I am a multi-tasker but it doesn't really slow me up. The Finance / Accounting Folks (that would be me and my Team) would love a better audit system but I have always been able to find things with there search tools.

Vendor Response

by London Computer Systems on February 18, 2016

Thank you for the great feedback! There is an option to consolidate databases into one, gives the ability to run combined financials, and also help you with the ease of running your business. I've made a note to your Account Manager to review a few of these options next time and see if any interest you. Let us know if you ever need assistance! Kari Digital Marketing Coordinator

Great Product and Great customer services

Feb 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rent manager is a great product that offers excellent customer service and continues to update with the market trends.

Vendor Response

by London Computer Systems on February 18, 2016

Thank you for the feedback! We're glad you enjoy our customer service and we hope to keep bringing you new items to help grow your business. Let us know if you ever need assistance! Kari Digital Marketing Coordinator