# Medical Check In Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Medical Check In the right Visitor Management solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162508/Medical-Check-In/reviews --- Medical Check In 4.7 (25) [View alternatives](https://www.capterra.com/p/162508/Medical-Check-In/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Medical Check In Ease of use 4.8 Customer Service 4.6 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Five Element Acupuncturist Used the software for: 6-12 months ### "a great product that enable a smooth patient flow" May 7, 2018 5.0 ease Pros Ease of use-- it helps my front desk be able to concentrate on other things, and notifies me immediately once a patient has arrived Cons There is really nothing I dislike about this-- it helps me stay on task, and allows me to know when patients arrive. Review Source CS CHRISTY S. ADMIN ASST/LPN/MEDICARE WELLNESS COORDINATOR Medical Practice Used the software for: 1-2 years ### "GREAT PRODUCT. NO ISSUES TO REPORT. VERY USER FRIENDLY." May 26, 2017 5.0 THE BENEFIT OF THIS SOFTWARE IS THAT IT HELPS OUR PRACTICE PROVIDE OUR PATIENTS A SHORTER WAITING PERIOD PROVIDING A FLOW WITHIN THE PRACTICE THAT IS CONSISTENT. IT ALSO PROVIDES THE NURSES AND PHYSICIANS AN EASY WAY TO RECOGNIZE WHO HAS SIGNED IN AND WHO IS WAITING TO BE SEEN SO THAT THEY CAN MOVE ALONG IN THEIR SCHEDULE TO GET ALL PATIENTS SEEN IN A TIMELY MANNER. Cons AS PER MY FRONT DESK RECEPTIONIST MANAGER SHE HAS STATED THAT THERE ARE NO CONS TO REPORT AT THIS TIME. PATIENT'S ARE EASILY PROMPTED WITHOUT DIFFICULTY ON HOW TO CHECK IN AND NURSES ARE ABLE TO IDENTIFY EASILY THAT A PATIENT HAS ARRIVED. THE IN HOUSE MANAGING PHYSICIAN IS EASILY ABLE TO IDENTIFY HOW MANY PATIENTS ARE IN HOUSE, WAITING OR IN A ROOM. THIS IS A GREAT PRODUCT THAT NO ONE IN OUR OFFICE COMPLAINS ABOUT. Review Source SB Shelley B. Customer Service Used the software for: ### "A Little to Expensive " May 18, 2018 3.0 Pros What I like most about this product is the removal of all paper documentation because in this day an age killing trees is a sin. Cons What I do not like about this product is the cost. The trail length is also no sufficient to allow you to truly experience the software. Review Source rS rhonda S. cfo Used the software for: 1-2 years ### "Good" May 23, 2017 5.0 Pros simple oftware testing is the most interesting job because it throws challenges to you every day. You have to stretch your mind to understand something, to find out how it should work and how it should not, to study the general behavior, to improve the analysis power, to learn new tools and implementing the learning in real life. Rather than that, software testing is about generating ideas. This is the only field in IT, where you have to apply number of ideas to do your work. You have to look at bigger picture and you have to understand how badly end user can handle the product and have to imagine what could be end users expectations Review Source CG Cheryl G. President Mental Health Care Used the software for: 1-2 years ### "Works well for staff and clients. Simple, Easy, Effective" May 24, 2017 5.0 The software allows us to save time and communicate with clients. Pros I like that the system automatically resets every night. The system makes it easy to add and delete users. I don't ever have to remember how to use the program because its so user friendly. And new therapists are able to pick it up quickly. Cons Because we use the system everyday, sometimes the IPAD freezes and it has to be reset. This is not a big issue, it just takes logging out and back into the system to get it working again. Review Source Response from Check In Systems May 24, 2017 In response to your request, we have updated the iPad app. Please update your Medical Check In app to get the latest features. Thanks for helping us make the product better for all. TW Tim W. Sr. Systems Administrator Hospital & Health Care Used the software for: 2+ years ### "Amazing Patient check in at an affordable price." May 23, 2017 4.0 Improved patient wait times, and identified the need for staff coverage. Pros Very easy to use and setup. Can customize categories that apply to your organization. We use this product in multiple locations and are quite pleased with the reporting functions. The reporting tool allows us to provide more coverage for staff and gives us an accurate wait time for patients. Cons Wish there was a way to swipe and or scan a patient badge that would populate the patients name during check in. Review Source PW PAUL W. Optical Supervisor Used the software for: 1-2 years ### "Easy, best way to replace paper and keep up with patient flow." June 12, 2017 5.0 Pros Simple and easy to follow instructions. With the access from each station, everyone knows who is where in the office and who is being taken care of . Cons maybe better prompts for the technologically impaired. Sometimes not knowing your full name should not allow the system to proceed with check in. prompt to fill in all fields. Review Source JEL Jo Ellen L. Administrator Used the software for: 1-2 years ### "this tool has assisted our team in efficiency, workflow and patient satisfaction scores" May 29, 2017 5.0 Pros We like the easy use for our patients and our registration team, in addition to ability to use the software in concert with our EMR throughout the imaging center. Data reports are easy to perform and data is helpful in identifying workflow process improvements. Cons There are lmited characters to customize for additional patient instructions. Communicating updates and/or updating the system to help with speed and add characters would be helpful. Review Source JV Jackie V. Director of Operations Medical Practice Used the software for: 6-12 months ### "I am extremely happy with the Medical Check-In. " May 23, 2017 5.0 Improved my office registration processes and management of patient flow. Pros It has helped improve my office operations in multiple ways. It also provides great daily reporting of info. Cons It would be great if we could alter the way the names and DOB is entered. Specifically having a field for the last name and another field for the first name. Also have a way to enter the DOB as opposed to scrolling for it would be easier for the patients. Review Source Response from Check In Systems May 24, 2017 In response to your request, we have updated the iPad app to the new style date of birth format. Thanks for helping us make the product better for all. DB Denise B. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Has improved our patient flow " June 14, 2017 4.0 We have been able to reduce the wait time for our patients and are no longer loosing patients. Pros The software and app are easy to use. We are able to allow all of our users access at one time, thus helping us not to "lose" patients. Review Source MD Minh D. optometrist/owner Hospital & Health Care Used the software for: 1-2 years ### "Medical Check In has helped us improve our flow of patients in our optical." May 23, 2017 5.0 It makes us more organized. Pros In a very busy clinic like ours it allows us to methodically help one patient at a time without skipping anyone. Cons The Ipad app sometimes crashes. It works once we reload it. Also by the 7th to 8th hour the ipad runs out of battery. I realize that is not the fault of medical checkin but it's still a nuisance. Review Source CH Charlotte H. supervisor Medical Practice Used the software for: 1-2 years ### "customer service is always available when you need it. The support is awesome! " May 15, 2017 4.0 helped make the front check in process flow more efficiently. Pros The ease of use and the ability to make it custom to our own needs. It is also very user friendly and has great customer support services available to assist when needed. Cons So far we have had no major issues. Sometimes does lose connection but picks back up where you left off. Review Source CP Christine P. Practice Manager Used the software for: 1-2 years ### "Can't live without it!" May 11, 2017 5.0 It allows patients to check in without standing in line or writing their name on a log in sheet. Pros The software is easy to install and simple to navigate. It has truly streamlined our office. I don't know how we lived without it for so long! You won't go wrong with this software. Review Source NV Nadia V. Practice Manager Medical Practice Used the software for: 6-12 months ### "We moved to bigger office and this has helped everyone stay accountable from check in to check out." May 23, 2017 5.0 Professional and the whole team knows status of the patient. Pros Love that sign in looks professional and is HIPAA compliant. The whole office knows status of the patient, it has alerts no one can forget to check in the patient or room the patient. We can leave notes as well for next user... patient in wheelchair, collect copay at check out etc. Review Source OT Olivia T. VEO Used the software for: 6-12 months ### "Works well for our practice " May 23, 2017 4.0 Pros How easy it is to use for our patients. They type in their name and what they are here for and bam, they are done. No more signatures on papers. Cons Wish there were more varieties to choose from- (Medical, Lab, Eye Dr) etc. There are times where the refresh doesn't seem to happen as frequently as others. Review Source RS Rosy S. Cheif Operating Officer Used the software for: 6-12 months ### "The system has made our check-in so much smoother in our busy practice" May 30, 2017 5.0 I don't have anything negative to say about this system, it has helped our front desk staff immensely. Pros This system helps the receptionist eliminate wait times and lines , and privacy issues. In fact, we saved money by not having a staff person at the front desk on weekends. Review Source RG Rosanna G. Office manager Medical Practice Used the software for: Less than 6 months ### "Simplified patient arrival workflow for our office" May 23, 2017 5.0 Free up valuable time at front desk. Receptionist can call patient when she is ready to process paperwork, patients are less impatient since thy know their attendance has been registered, less mistakes because of fewer interruptions. Pros Ease of use, patient can now check in and wait to be called without taking up time from receptionist at window. Front desk is able to process patients with fewer interruptions. Cons We are satisfied with software, however having to fill in three fields every time you sign in, considering you have to sign in in other programs for work, is a little bothersome. Review Source BH Brenna H. Intake Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Easy to use for all but elderly " October 1, 2022 5.0 Pros Extremely user friendly, fast, mistake proof Cons Hard for elderly to check in...should have audio option on future...they can't do anything that requires typing Review Source CW Colin W. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent software that is affordable for a small office like us. Great value!" May 23, 2017 5.0 Smoother flowing front office. Pros The flexibility. We can do so much with this software that we were not able to do before. It's also highly customized. Review Source JF Janet F. Nurse Leader Presurgical Screening Hospital & Health Care Used the software for: Less than 6 months ### "Medical Check in transformed our waiting area flow! It is wonderful to to increase our efficiency!" May 23, 2017 5.0 HIPAA complicance Pros This products makes us HIPAA compliant, and keeps our registration process on track. The patients find it easy to use , and the nurses in remote locations know when their patient has arrived in the registration areas. Cons Occasionally there is a glitch with the hardware and the software. We are waiting for our ethernet cable to be hooked up to make sure we do not miss any patients. Review Source JV Jose V. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to set up, easy for patients, great for front desk staff." May 23, 2017 5.0 Pros Easy to use by patient, there is no more accumulation of patients trying to sign in at the front desk. Help to prevent HIPAA violation because less questions are asked to patients at sign in. Cons It doesn't link with Axium (Our dental scheduler program), so the front desk staff need to open different screen to see the patients signed in. Review Source JY Joel Y. Revenue Director Used the software for: Less than 6 months ### "Patients like it and understand it. " May 11, 2017 5.0 Pros My staff likes not having paper. We don't miss patients because we can't read the writing or cross off's get messy. Cons It is really a function of the ipads not integrating with our software but it would be great to cross walk the patients name in your system to what we have in an EHR. Not easily solvable. Review Source TS Tony S. Owner Used the software for: Less than 6 months ### "exactly what I needed and well worth it!" May 29, 2017 5.0 Pros It's simple to use and the support is outstanding! Clients find it easy to use and many of them appreciate being able to check in. I think it helps them feel more part of the process at the clinic. Review Source WD William D. Graphic designer Graphic Design Used the software for: Less than 6 months ### "Good Software" April 9, 2021 4.0 Pros It was easy to use and operate for me and myself Cons It is slow to use and doesn’t work if there’s not a good Wi-Fi connection Review Source JT Jamie T. Office Manager Used the software for: Less than 6 months ### "Just the program I was looking for" May 25, 2017 5.0 Pros Customizable, clears up my reception window and allows everyone to see who is checking in and when. Time saver! Review Source Similar Products Featured ## Related categories [Visitor Management](https://www.capterra.com/visitor-management-software/)