Insight Software

My Vision Express

4 / 5 27 reviews


Average Ratings

27 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Insight Software
  • www.myvisionexpress.com/
  • Founded 2004
  • United States

About My Vision Express

An optometry practice solution to manage patients, communication, inventory, insurance, billing, and POS.


My Vision Express Features

  • Appointment Management
  • Insurance Management
  • Inventory Management
  • Patient Records
  • Recall Tracking

My Vision Express Reviews Recently Reviewed!

Great customer service. Great tech support. Great training. Great system. Value based.

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system does what I need it to do when I need it to do it. It's fast, efficient, precise, customizable and the tech support has been just as responsive. Unlike other EHR/EMR systems I researched, MVE worked with me on cost and let me add modules as I realized I needed them. The big companies have a set price for a set system (all or nothing out the door). I have now purchased almost every module that MVE offers and because I was allowed to experience each module separately I gained the skills and confidence to drive this system efficiently. I am just now beginning to appreciate the agility and resilience of the MVE programs. The onboarding team (your trainers) are the best in the business, as far as my staff and I are concerned. We call, they answer. I'm not giving up our trainer's name because he is the best of the best. He actually can work this system to its max and makes learning fun and simple. He remotes into our system and not only demonstrates the modules but makes us repeat the scenarios while he is logged in. He let's me show him all the damage I've done with the "customizer" button. And the best part - after hitting all the wrong buttons, deleting essential programs, and creating chaos in the name of "just because I can", the MVE team steps in and restores order and functionality; usually within a couple of hours depending on what time we call/email. MVE has the best video tutorials out there in addition to the live help.

Cons: "Gigo" garbage in - garbage out. If you don't take time and really learn how to manipulate MVE you will be dissatisfied. Thinking that you are going to buy this and it will magically read your mind will lead to big unhappiness. Like any AI (it will give back what you put in).

Great customer service. Great tech support. Great training. Great system. Value based.

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system does what I need it to do when I need it to do it. It's fast, efficient, precise, customizable and the tech support has been just as responsive. Unlike other EHR/EMR systems I researched, MVE worked with me on cost and let me add modules as I realized I needed them. The big companies have a set price for a set system (all or nothing out the door). I have now purchased almost every module that MVE offers and because I was allowed to experience each module separately I gained the skills and confidence to drive this system efficiently. I am just now beginning to appreciate the agility and resilience of the MVE programs. The onboarding team (your trainers) are the best in the business, as far as my staff and I are concerned. We call, they answer. I'm not giving up our trainer's name because he is the best of the best. He actually can work this system to its max and makes learning fun and simple. He remotes into our system and not only demonstrates the modules but makes us repeat the scenarios while he is logged in. He let's me show him all the damage I've done with the "customizer" button. And the best part - after hitting all the wrong buttons, deleting essential programs, and creating chaos in the name of "just because I can", the MVE team steps in and restores order and functionality; usually within a couple of hours depending on what time we call/email. MVE has the best video tutorials out there in addition to the live help.

Cons: "Gigo" garbage in - garbage out. If you don't take time and really learn how to manipulate MVE you will be dissatisfied. Thinking that you are going to buy this and it will magically read your mind will lead to big unhappiness. Like any AI (it will give back what you put in).

Overall: I am going paperless! Billing is easier, faster, more accurate. No more ledger cards, daysheets, hours of insurance reconciliation... No more hunting for patient charts just to verify a prescription. No more filing!!!!! Can send forms to patients through the portal and the system uploads the info automatically. That right there is worth it all. And, it's reasonably priced. I paid for what I need. Oh, and did I mention great customer service? Yes, that too.

Best EMR for eye care

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I bought this software in 2009 and have never considered changing.

Pros: Easy to customize, they are always pro-active about updating the software, there's a lot of functionality and integration with equipment. Compared to other optometry EMRs this is by far the easiest to use.

Cons: It used to be hard to get a hold of technical support but it's a lot better now. I think they hired a lot of new support people. Also the support is local.

Great for Customization

May 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Even through the changes within their organization, My Vision Express and Insight Software have maintained a strong business relationship with us, an Enterprise account. As I'm the primary contact for our business relationship, I'm very grateful for our representatives and their knowledge in the software.

Pros: Very customizable, especially if you have an onsite staff member who is advanced in SQL troubleshooting. We use the local install, so we can typically troubleshoot most issues in-house. Whenever we come across a feature that's not available to be customized, we will contact our Enterprise rep to submit the enhancement request. Great working relationship between our organizations too.

Cons: Granted, MVE has many training resources available to our company before anyone here knew what MVE is. Once we started to mold our processes to reflect our internal policies, we got to work with our rep to make changes to our processes, but there are many items that cannot be hidden (in the customizer) from our end-users. This presents the need for a lot of in-depth training that takes time and money.

Great Software for Optical!

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Great Inventory management. Interfaces with Labs/ Insurance/ Marketing/ CLX are fantastic!

Cons: Reports features are not as strong as I would like but I am more picky and analytical than the average Optical Manager.

Easy to use with many great features

May 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Easy and clean program to work with. Easy for new staff to learn. They are always improving their features. Overall very good. I heavily researched all the programs available and this was bar far the best.

Pros: Orders module makes it easy to place orders. Exam module is quick to navigate and flows well through out an exam. Support is normally good at getting back to you. Easier if you use their Live Chat feature. Love the time clock feature for staff to clock in and out. Messages module works well to leave notes for other staff/doctors (but it isn't an instant messenger system)

Cons: Reporting Portal - loads slowly. Would like better metrics reporting such as gross revenue per patient etc (metrics from the Management & Business Academy report). Calendar takes a long time to load, but when loaded, it works fine. Calendar only shows 5 doctors at a time, have to use the drop down menu to show the other doctors each time you open the calendar. (We have up to 7 or 8 schedules that we need to see simultaneously).

Great Full Set of Features, Powerful communication tools for patient contact (text, call, email) but less than ideal support.

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Certain support people are really good, training videos very good, but some support needs to be improved badly. The thing is, read the reviews and most company's support is pretty awful.

Pros: Can run in the cloud or run on your own server. What we do is run our own cloud and use Remote Desktop to access the program on our own MS Server. This is tremendous and powerfully flexible option that few PMS systems allow. The inventory is great, the reports are fine. Overall more good than bad. Great integration with all pre-test instruments.

Cons: The time to open the scheduler is frustrating!!!!!! This is the weakest point. I also wish the product was written on the Postgre SQL or the MYSQL database. as the MS-SQL they use is only OK. Also the hidden cost of it (free till 10,000 records I think) and the speed of it leaves something to be desired.

Average product.

Aug 29, 2016
2/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The software is optometry specific and is complete for office management, optical management, as well as takes care of everything on the doctor side. As long as you don't need help from MVE directly, you can get by.

Cons: The technical support is terrible. The cloud connectivity is very unstable even with the fastest internet service from Comcast or ATT.

Recommendations to other buyers: Consider a local server over the cloud system. It's worth the extra cost.

Stay Away From My Vision Express

Apr 22, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Selling Pitch & their Demo

Cons: There software works great on there demo mode but not in real time. It lag and keep on deleting info. If you get to there tech support they will blame you for everything.

Recommendations to other buyers: Before buying call there tech support and see if they even pickup the phone or leave them message and see how many weeks they take to answer. Team of 15 people running the whole company.

Not worth consideration for busy practices.

Jan 08, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The program updates regularly. It looks good and has an acceptable layout. It is customizable.

Cons: Poor customer service and response times. It can take up to a week to get resolution. The cloud-based software runs slow and is unreliable and goes down frequently, crippling our busy practice. My patient flow is much slower using this program, than with paper. Reports are not comprehensive. Billing in US$ vs CAD when doing business in Canada.

Recommendations to other buyers: I recommend looking out for these key issues: the time it takes to navigate through the program during an exam, stock reports vs those that would need to be customized for a fee, customer service rating, ease of reviewing previous data and exam summaries, server integrity/ uptime, US provider vs Canadian provider billing in foreign currency.

Clinic Manager

Jul 15, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like all the functions the software provides. The product keeps up with the newest trends and changes in optometry. The vendor is great always helpful when issues arise.

Cons: We are server based and I am not sure if this has anything to do with it, but I wish the software would change screens quicker. It seems as if you are going between screens (example: calendar to exam) it takes a lot of time for it to load.I wish the vendor provide more notification when an update or a new patch is being dropped.

Recommendations to other buyers: It is great software for any optometry practice. I do recommend having a very good internet provider and stable service, in rural communities this may be an issue for MVE to have optimal performance.

Very Easy and Powerful

Apr 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: My Vision Express is very easy to use. Right now I'm only using it for the practice management, mainly for inventory reasons. I can keep track of what comes in and leaves the practice very easily. Also, no more writing orders, which means no filing. (LOVE THAT) As for the vendor, the support has been excellent. Any issues I have run in to (very little by the way), have been resolved very quickly.

Cons: At the moment, the only thing I can think of is the allocation portion of the program while taking payments. Soma payments don't allocate accurately and they have to be fixed manually, but this is pretty easy to do also. I haven't tried it with the checkout turned on though, so we'll see if that helps. Other than that, I can't really think of any negatives.

Recommendations to other buyers: Honestly, just evaluate what you really are going to use the program for. I think that its such a powerful tool to have that no matter what you are using it for, whether its for exams or practice management or both, you will find it very useful and easy to use. I would definitely recommend it to anyone that is looking for software for your practice.

This system has all what you would need to run an optometric practice

Mar 27, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is simple to use and you could find self help at support.myvisionexpress or by calling the help desk to walk you through issues.

Cons: Sometimes it takes more clicks to get to a different part of the patient chart than you would expect.

Recommendations to other buyers: Of course, the most import is the examination part. Take a look at the flow and customization of the exam for each doctor. Also, VSP auto calculates for you with the authorization number.

Amazing Customer Service Reps at My Vision Express

Mar 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I really am in great appreciation of our Customer Service Relations Analyst. She always is finding a way to help me with some program issues, which I haven't had that many. She refers me to the department needed if the issue is out of her hands. My issue is always handled the same day! She's so bright and awesome.

Cons: We can not do Eye Med insurance or Humana insurance through this program. I was told that this would be added soon.

Recommendations to other buyers: Its a very easy program to adapt to. There is always someone to assist when questions arise!

MVE works with our office

Feb 24, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The support! The people are very kind. They have an answer for everything, and if they don't, they will get it for you!

Cons: The insurance fee schedules are very confusing. I've been working on setting them up for almost a year now.

Recommendations to other buyers: This is great software; it's very convenient. All information for one patient is all in one spot!

Office Manager, Billing

Feb 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The excellent help in answering all our questions on how to best use the program. The staff who help who are very patient and clear in solving all our problems.

Cons: I wish they were here in person. But their help over the telephone is excellent. All support is quick to respond.

Recommendations to other buyers: Keep an open mind. Some more expensive and bigger companies are not always better.

MVE Express

Feb 13, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to work with and the support staff is very helpful.

Cons: When they make changes sometimes they have to correct things that worked before and not working with the updates.

Recommendations to other buyers: Just use it and you will see that it is very user-friendly.

MVE is amazing

Feb 06, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part is that they always have a solution to problems! They are very friendly to doctors and staff.

Cons: There nothing that I do not like about the product.

Recommendations to other buyers: Give MVE a chance. Their customer service is amazing and they always go above and beyond.

Install / upgrade of MVE

Feb 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Their customer support is the best, and that's why I would recommend it to anybody .

Cons: There is not one fault that I can find with the vendor or its product.

Recommendations to other buyers: I would recommend to all professionals in the medical field.

MVE is not what we thought it would be

Oct 17, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: There's not much I like about it.

Cons: The customer service is horrible. We don't have time to call every time there's a problem, which is daily. We were told that this system was ready to use but have had to endure many "upgrades" or "builds" We've been told that it wouldn't change much. But there are 70 pages of info on it. Maybe my opinion of "not much" and theirs differ. On average, it takes two weeks to get a phone call back from tech support. I recently told one of them that, and they told me that I'd get a better response by e-mailing them. Why wasn't this the protocol from the beginning?

Recommendations to other buyers: Shop around. Ask everyone that you know that has a thriving practice. Don't waste your time with this system.

An Apple-applicable practice software and EHR

Oct 14, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to get questions answered. Also, they are constantly upgrading and making improvements for EHR operations.

Cons: I have compatibility issues with my Apple computer. We use a Microsoft app to allow compatibility, and it tends to freeze and lock up on us.

Recommendations to other buyers: If you have Windows-based software, the EHR and Practice Management software should work well and is very capable of providing lots of office reports and meeting Meaningful use guidelines.

Two Thumbs Up!

Oct 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It literally takes all our paper waste away, and now we have a database of our customers and their information, purchases, and prescriptions.

Cons: There isn't too much not to like about the program. The beauty of the program is that if you have something that needs to be added or customized, it's simple and easy to do.

Recommendations to other buyers: I recommend that you do not hesitate to change your company over to an innovative software program like My Vision Express,

If you want more frustration and aggravation in your life, buy it.

Aug 01, 2014
2/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The application is designed to handle optical sales.

Cons: My biggest issue is with the support policies and management. The people who work there try very hard to be supportive and helpful. Bad business policies and management direction results in disgruntle customers.

Recommendations to other buyers: First, we are not new to EHR/PM or optical software. We have been a paperless office since 2001. We have been trying to implement their Patient Management (PM/POS) application since November 2013. I can't imagine what it would have been like if we decided to install their complete PM/POS/EHR application. We had an earlier version of this program, and that was bad. Their latest version is beyond bad. If you want to be a statistic and a number, this is the product for you. If you want a product that works and someone who stands by their product, you need to look elsewhere.

Review of MVE

May 30, 2014
3/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It's an easy EMR without too many components. Their online support is good.

Cons: There's annual support fee. There are too many folders, and it's not easily customizable. I now have to buy extra software to increase the database. Support is not available on the weekends.

Recommendations to other buyers: Try it out for at least a few months to get used to using it. Compare prices as well as prices for support.

MVE POS is a smart choice!

May 20, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and simple to teach your staff. It's very customizable! It's a turnkey program. From accounting to reporting and recalls, it is everything you need to run an optical shop.

Cons: The insurance setup is time-consuming. Onsite training would speed up the setup. There are still glitches with the new version.

Recommendations to other buyers: There is no perfect POS. MVE is the best of the options. It has always been a POS first. Many other programs were EHR programs first and converted into a POS.

My Vision Express - Insight Software

Jan 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: My Vision Express is easy to use, meets all my EHR and POS needs, is affordable, and has great tech support.

Cons: I've been using it since 2008 and have really never had a problem with it.

Recommendations to other buyers: Give it a try! You'll see how easy and detailed it is.

Nothing but a Nightmare

Jan 16, 2014
2/5
Overall
2.5 / 5
Ease of Use
2 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: I liked the e-prescribing functionality, which allowed me to directly import medications for certain patients who use e-prescribing into the medical record (this costs extra, though).

Cons: The vendor portrays the product better than what it is. The recall functionality has glitches, and I am losing the ability to recall all of my patients from last year. They do not have a default invoice that includes the amount a patient owes with a tear off section at the bottom. To do that would cost hundreds in customization. This should be default for any business.

Recommendations to other buyers: Ask them to demonstrate the recall ability. Ask them to demonstrate the printout of a normal invoice. Ask them to demonstrate the ease of creating a quick and simple exam summary.