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Increase access, save time with the Matterhorn Online Dispute Resolution. We integrate with your court case management system to allow you to offer your community a way to resolve and negotiate issues in an online, asynchronous, and collaborative environment. Benefits: * offer more public access * efficiency - less staff time * increased collections * fairness * customer service
Provider
Court Innovations
Located In
United States
Foundation
2014
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Live Online, Webinars
Support
Chat
Matterhorn is used in courts and government agencies that handle minor infractions, Class C misdemeanors, and civil cases (including traffic/parking, domestic relations/child support, small claims).
Content Source: Matterhorn
Green rating bars show the winning product based on the average rating and number of reviews.
Matterhorn Reviews
"Exceptional customer service. They set the bar for quality customer service "
Overall: The ability to improve our customer service in an industry where it's not expected. No cons, because the company is very receptive to modifying a program to fit the needs of our court's processes. This is very important when you're dealing with the demographics of the population. Rural areas will have different needs than suburban areas or university towns. Same thing if a court processes more freight violations as opposed to speeding tickets.
Pros: Ease of use; ability to provide customers with options that aren't limited to business hours and availability of staff. Status updates are a huge bonus. No way our staff would have time to do this.
