Who Uses This Software?

Telecom Operators, MVNOs, ISPs, Device Manufacturers, eCommerce Companies


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • KocharTech
  • www.kochartech.com
  • Founded 2005
  • India

About Know Max

An integration of picture & buying guides for connected devices to enable dedicated customer-oriented support. KnowMax brings visual guides for agents & customers to resolve device issues. Knowledge management tool features multi-lingual support, easy navigation, and serves both pre-sale & post-sale scenarios. Awarded with Aegis Graham Bell Award, KnowMax combines specifications, setup & troubleshooting guides for Smartphones, Routers, Dongles, Smart TVs, and more device types.


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Know Max Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

Know Max Reviews

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