--- title: "HoneyBook Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HoneyBook Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more." source_url: "https://www.capterra.com/p/162588/HoneyBook/" page_type: "product" language: "en" --- # HoneyBook Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HoneyBook ## What is HoneyBook? Billing and invoicing software for independent professionals—that's HoneyBook. HoneyBook makes it easy to book more clients, manage projects, and get paid all in one place. With proposals, invoices, contracts, payments, and scheduling at your fingertips, you have everything you need to give clients a great experience. Start your 7 day free trial today. ## What is HoneyBook used for? [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Contract Management](https://www.capterra.com/contract-management-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/) Recognitions Shortlist Overall rating Based on 687 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Pros & cons Customizable and automated workflows Comprehensive business organization tool Inconsistent and limited email features Slow and restrictive payment processing Starting price $36 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Billing and Invoicing / 2026 - Business Management / 2026 - Scheduling / 2026 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## HoneyBook alternatives Highest Rated [4.7 (1,745)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (1,479)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (2,068)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (3,323)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/162588/HoneyBook/alternatives/) ## FAQs about HoneyBook Overview ### What problems does HoneyBook solve? HoneyBook solves scattered client information, missed follow-ups, late payments, and manual booking admin by centralizing inquiries, contracts, invoices, scheduling, files, and communication in one workflow. Freelancers, photographers, event planners, and other service-based small businesses benefit most from faster onboarding, clearer project tracking, and automated payment reminders. Answer based on 201 reviews Overview ### Which roles and teams benefit most from HoneyBook? HoneyBook is most used by small business owners, founders, and creative entrepreneurs such as photographers, designers, and wedding planners. These roles rely on it to manage client inquiries, proposals, contracts, scheduling, and payments. Managers and operations leads use it to streamline bookings, centralize communication, and keep service delivery organized. Answer based on 683 reviews Overview ### What company size and industries is HoneyBook built for? HoneyBook is built for small businesses, which make up 96% of reviewers, and it is used most in Photography at 27%. It serves event planners, photographers, designers, consultants, coaches, doulas, trainers, interior designers, marketers, social media managers, and other creative professionals, with Events Services at 13% and Design at 7%. Answer based on 683 reviews Features and Usability ### What are the key features of HoneyBook? HoneyBook includes core client management features like lead capture, pipelines, and a client portal, plus invoicing, proposals, contracts, digital signatures, and online payments. Reviewers also highlight scheduling with Google Calendar sync, email templates, questionnaires, and workflow automation as key differentiators for managing the full client journey. Answer based on 198 reviews Pricing ### How much does it cost and what fees or limitations are included? HoneyBook starts at $36/month for Starter, with Essentials at 59 and Premium at 129, plus a free trial. Reviewers say Starter suits beginners, but costs can feel high for solopreneurs. Limits include HoneyBook branding removal only on Essentials and some users also reported 3% payment processing fees. Answer based on 82 reviews Integrations ### Which third-party tools and platforms does HoneyBook integrate with? HoneyBook integrates with Gmail, Google Calendar, Calendly, QuickBooks Online, Google Drive, Zoom Workplace, Wix, and Zapier. It supports over 80 integrations overall, with reviewer-cited connections focused on email, scheduling, accounting, file storage, video meetings, and website workflows, plus catalog integrations such as Dropbox and Asana. Answer based on 90 reviews Getting Started and Support ### How easy is it to onboard and train a team on HoneyBook? HoneyBook offers live online sessions, webinars, documentation, and video tutorials, which help teams get started without much formal training. Many users onboard quickly, especially small teams and first-time business owners, while nontechnical users, admins configuring templates, and teams adopting advanced features often need more time and support. Answer based on 22 reviews Getting Started and Support ### What customer support options does HoneyBook offer, and how do users rate the experience? HoneyBook offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as friendly, knowledgeable, and quick, especially through chat and onboarding help. Some also report slower replies, delays resolving billing or technical issues, and frustration when urgent problems take longer than expected. Answer based on 157 reviews Security ### How does HoneyBook handle data security and access control? HoneyBook uses secure payment processing, safe online payments, e-signatures, private client portals, and secure document and file sharing to protect contracts, invoices, and client information. Reviewers often describe the platform as reliable and trustworthy, though some note app login friction with Google SSO and concerns about unencrypted payment details in shared accounts. Answer based on 20 reviews ## Who uses HoneyBook? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Customizable and automated workflows 95% positive reviews out of 44 Most reviewers indicate workflow features streamline processes, automate tasks, and simplify project management from start to finish. Atama D. Business Owner, 2 - 10 employees. "I absolutely love it for its comprehensive suite of features designed to streamline workflows and improve efficiency." Inconsistent and limited email features 40% negative reviews out of 78 Some users report email communication faces deliverability issues, confusing templates, and lacks batch or group messaging flexibility. Comprehensive business organization tool 97% positive reviews out of 35 Most reviewers describe organization as essential, helping manage projects, schedules, and business details efficiently. Slow and restrictive payment processing 43% negative reviews out of 65 Some reviewers describe payment processing as slow, with limited options, high fees, and manual setup frustrations. Angela B. Owner, 1 employee. "Also, the payment deposits are the slowest on the market - days! If you use Square, you get the deposit the next day - same for all other CRMs. If you receive a payment on a Wednesday, for example, you won't get that deposit until at least Monday." Centralized project and client tracking 97% positive reviews out of 31 Most reviewers find tracking enables easy monitoring of leads, tasks, expenses, and project progress in one place. ## Features AI summary Based on 16,165 Billing and Invoicing reviews Capterra data shows that buyers of billing and invoicing software rank the following features as their top priorities: - **Invoice Processing** (**53%** of reviewers rated this feature as critical) - **Invoice Creation** (**55%**) - **Quotes/Estimates** (**56%**) HoneyBook supports all three features that reviewers rate most highly: **Invoice Processing**, **Invoice Creation**, and **Quotes/Estimates**. Together, these capabilities help businesses create professional quotes, turn them into invoices, and manage payments more efficiently, allowing teams to keep billing organized and move from estimate to payment with less manual work. Invoice Processing 4.7 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Creation, processing, verification, and execution of invoices till the payment is made Invoice Creation 4.7 (67) 64.18% of 67 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices Quotes/Estimates 4.7 (64) 60.94% of 64 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Invoice History 4.7 (38) 57.89% of 38 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Online Invoicing 4.8 (84) 66.67% of 84 reviewers that rated this feature as important or highly important Create, send, and view electronic invoices Billing & Invoicing 4.7 (110) 59.09% of 110 reviewers that rated this feature as important or highly important With HoneyBook’s billing and invoicing, you can quickly send professional, branded invoices, automate reminders, and track payments. Reviewers appreciate the organized templates, easy PDF exports, custom payment plans, and seamless integration with payment collection. HoneyBook 147 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Authentication: Verify the identity of users/devices to enable secure access - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: With HoneyBook’s billing and invoicing, you can quickly send professional, branded invoices, automate reminders, and track payments. Reviewers appreciate the organized templates, easy PDF exports, custom payment plans, and seamless integration with payment collection. - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Tracking: Track all company interactions with current clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Completion Tracking: Track the current status and completion of activities, tasks, goals or deliverables via progress indicators - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Generation: Generative AI can be employed to generate content in different forms, such as text, images, music, and videos - Content Library: Centralized repository to store content and assets - Contract Drafting: Create, edit, and revise contracts/written agreements - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Design Templates: Create designs using pre-built templates or customize them with flowcharts, mindmaps, wireframes, network diagrams and org charts - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: HoneyBook offers seamless electronic signature collection, letting you and your clients sign contracts quickly and securely. Reviewers highlight its ease of use, time savings, and the convenience of not needing third-party tools like DocuSign or Adobe PDF. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Scheduling: Plan an event's time and location - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For iPad Devices: Operate/access software on iPad Devices - For Mac Devices: Operate/access software on Mac Devices - For Photography Studios: Designed for photography studios - For Small Businesses: Designed for small businesses - For Startups: Primarily serving startup companies - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Management: Store, manage and track all forms in a centralized location - General Ledger: Centralized accounting record which tracks all financial transactions - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Interaction Tracking: Track interaction history by documenting conversations for contacts - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Job Management: Manage and track all job information and associated tasks - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Projects: Ability to handle several projects simultaneously - Natural Language Processing: Process and analyze human language in text or audio form - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Processing: You get integrated payment processing with HoneyBook, making it simple for clients to pay invoices online. Reviewers appreciate the convenience, security, and direct deposits, but some mention slow processing times and wish for faster fund transfers. - Personalization and Recommendation: Generative AI models can create personalized recommendations for users based on their preferences and behavior. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Predictive Analytics: Predict future data based on historical data sets - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Project Billing: Business model that bills clients an amount based on the project/task/job performed - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Tracking: Monitor the progress of projects from start to finish - Proposal Generation: Create proposals based on costs of labor and materials - Proposal Management: Creating, submitting, and tracking a sales proposal or bid submitted in response to a request for proposal. - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - RFP Management: Manage and process incoming documents detailing requests for proposals - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Pipeline Management: Pipeline view and tracking lead status - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Signature Creation: Create and design custom email signatures - Signature Management: Add and maintain centralized email signature(s) across an organization - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Editing: Edit task information and all related elements - Task Management: HoneyBook gives you customizable task tracking and project organization, helping you stay on top of deadlines and workflow. Users think it’s user-friendly, keeps projects organized, and makes it easy to view and manage tasks, though some want more automation. - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Team Collaboration: Allow multiple team members to edit and work on the same document - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed - Version Control: Track revisions and updates made to files and navigate between different versions - Web-based Deployment: SaaS, web-based, online deployment - Work Order Creation: Create a new work order - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (687) 4.5 Based on 687 reviews ## Pricing Value for money 4.6 (629) Free Trial [View pricing plan details](https://www.capterra.com/p/162588/HoneyBook/pricing/) Starter $36.00 Flat Rate,Per Month It includes: - Unlimited Clients - Unlimited Projects - Invoices & Payments - Proposals & Contracts - Calendar - All Professional Templates - Client Portal - Basic Reports Essentials $59.00 Flat Rate,Per Month It includes: - Scheduler - Automations - QuickBooks Online integration - Up to 2 Team Members - Expense Management - Profit and Loss - Remove "Powered by HoneyBook" - Standard Reports Premium $129.00 Flat Rate,Per Month It includes: - Unlimited Team Members - Priority Support - Multiple Companies - Dedicated Account Manager - Advanced Reports - 1 AI Assistant - Onboarding Specialist Value for money 4.6 (629) 4.6 Based on 629 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (592) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (592) 4.7 Based on 592 reviews ## User reviews Overall rating 4.7 Based on 687 reviews Filter by rating 5(569) 4(76) 3(24) 2(8) 1(10) Mentioned topic Sorted by most recent SS Shelbie S. Owner Events Services ### "HoneyBook User Forever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2026 I started my venue ownership journey with HoneyBook and I will be with them for the remainder of my time in this profession. They are constantly adding new features to keep competitive with other booking platforms. Pros I enjoy being able to send my contracts and accept payments all in one place. I’m able to set up payment plans for my clients that are interest free which is a huge selling point. Overbooking clients would be extremely hard to do with this system. Cons I wish the mobile app was a little more user friendly. I do hope the price doesn’t continue to increase as far as the annual price. Alternatives considered [17hats](https://www.capterra.com/p/144328/17hats/) Reasons for choosing HoneyBook It seemed to have all of the features I needed and at the time I had to pick something. I made the right choice. I had found a discount code on YouTube I believe as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Tenequia L. Disability specialist Legal Services ### "Great product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 15, 2026 My overall experience was great. That 30 days free was beautiful. I really plan on getting it back soon Pros Honey book made it very easy for me to maintain a clients for my business. Helps set appointments and creates invoices with payment links Cons I really can’t say there’s anything I dislike besides the price. I did the free trial but couldn’t afford it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mai M. VP of Events Entertainment ### "HoneyBook is Sweet!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 I first used HoneyBook for my small Airbnb and short term rental business. I now use it for my entire portfolio of clients and business ventures, including my live events and band booking and management. Pros HoneyBook is SO user friendly and I use it for both my jobs in the hospitality industry. The customizable templates, including proposals, contracts and invoicing makes it perfect for my diverse clientele! Cons NO cons! I am a true believer! It has become a game changer for me and my small team! We have fully adopted and onboarded our team to HoneyBook! Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing HoneyBook HoneyBook seemed more customizable for our needs than HubSpot did. It has proven to be the absolute right choice for our specific market and clientele in the hospitality and live events industry. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Marsha L. Manager Hospitality ### "Great Investment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 3, 2026 The platform is intuitive. It helps me save time and keeps me organized. Overall, it’s a great investment for streamlining client management and workflow. Pros It is a great investment for streamlining client management and workflows. Honeybook allows me to communicate with clients all in one place. I can send proposals, contracts, and invoices from one place. Cons The advance feature on the platform takes a little time to learn. aNn occasional glitch or slow loading can interrupt productivity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jodi P. Manager Design ### "FRUSTRATED WITH CUSTOMER SRVICE EXPERIANCE" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 June 19, 2026 Pros HoneyBook has a lot of helpful tools for service-based businesses, and I do appreciate that it gives business owners one place to manage inquiries, scheduling, invoices, payments, and client communication. As an interior designer, having a system that can help organize the client journey is important, and I can see the value in having forms, scheduling, payment processing, and automated emails connected in one platform. That said, I do think there are some areas where HoneyBook could improve, especially when it comes to customizing the client-facing experience. Cons I am extremely disappointed with my experience using HoneyBook, especially as a business owner who relies on a clean, professional client experience. I use HoneyBook to manage client inquiries, scheduling, payments, invoices, and consultation workflows. The issue I am running into is that the client flow is confusing, repetitive, and not nearly as customizable as it needs to be for a professional service-based business. After a client completes a form, schedules a consultation, and pays, they are shown a thank-you screen, receive a payment receipt, and then receive a separate scheduled session email. The problem is that the same information is being repeated in multiple places, and some of the instructions do not even make sense depending on where they appear. For example, the thank-you screen after payment was showing instructions that only made sense in the scheduled session email. It referenced clicking an underlined project name above, but that underlined project name did not appear on the thank-you screen. That creates confusion for the client immediately after they have paid. The scheduled session email also includes a “File” button/link that I was told cannot be removed or renamed. When clicked, it takes the client back into an area with scheduling, payment, and receipt information they have already completed or received. From the client’s perspective, this feels redundant and confusing instead of polished and streamlined. As an interior designer and business owner, I need my client experience to feel elevated, clear, and intentional. I should be able to control what my clients see after they book and pay, what the automated emails say, and where buttons or links take them. If a button cannot be removed or renamed, there should at least be a way to control the destination so it serves a useful purpose, such as taking the client directly to their project portal or upload area. The support experience has also been frustrating. I spent a significant amount of time explaining the same issue in detail, sharing screenshots, and trying to get direct answers about which settings, templates, smart file sections, or automation steps control the thank-you screen, scheduled session email, and file button. Instead of being able to quickly schedule a live support call and show the issue in real time, I had to type everything out in chat and wait between responses. For a platform that serves busy business owners, this is incredibly inefficient. HoneyBook has useful features, but the lack of control over important client-facing details and the difficulty getting fast, specific support answers makes the platform frustrating to use. When clients are paying, scheduling, and receiving automated communication, the process should feel clean and professional — not repetitive, confusing, or limited by features that cannot be customized. I hope HoneyBook improves the ability to customize client-facing booking/payment screens, automated emails, and required buttons or links. Business owners need more control over the client journey, especially when we are paying for a platform that is supposed to simplify and elevate our workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Amber W. Lead IT Project Manager Marketing and Advertising ### "Excellent Collaboration Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2026 Overall Honeybook was a great tool for my team when I worked with production and creative teams it provided excellent collaboration. Pros I liked the wide selection of tools that Honeybook allows for integration with their system. It was easy to setup. Cons I disliked that it seems like a lot of overwhelming steps to take for some of the third party tools you may want to integrate. Switched from [Microsoft Planner](https://www.capterra.com/p/227201/Microsoft-Planner/) Honeybook provided more options for my team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Brooks L. Customer Sales Representative Retail ### "HoneyBook is the best payment processing software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 HoneyBook is a cloud-based business management and client management (CRM) software made mainly for small businesses, freelancers, and service providers. It helps manage clients from the first inquiry to final payment. It has worked wonders for me! Pros The email communication, contract management, money transfer and payment processing is easy to use. The customer support alone makes the software value for money! Cons I have yet to come across anything I don’t like about HoneyBook. I have used for over a year and there have been no bugs and issues. Switched from [Bookinglayer](https://www.capterra.com/p/133291/Bookinglayer/) Because HoneyBook is more reasonably priced. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Ashleie G. Maternal and early childhood systems analyst Program Development ### "An entrepreneurs dream space " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2026 I recommend HoneyBook to all new business owners and entrepreneurs. It keeps me organized and easy to store everything I need in one place Pros I love HoneyBook! It’s easy to setup and receive payments, send and receive emails and contracts with my customers and rarely have I had any tech issues. Customer service is super helpful and the value for the tier two was worth it. Cons Nothin. There’s still a lot to learn about using it. I do kinda wish there was a desktop version I could download and have open up when my computer starts up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sarah D. CEO Design ### "Good but not great for what I needed" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 26, 2026 It was good, but overall I needed something more robust for my business. I ended up switching to Jobber because it had more features. Pros HoneyBook was easy to use, easy to set automations up, a nice place to store client info. The pricing is very reasonable. Cons Reporting wasn't great. The integration with quickbooks wasn't perfect. Wanted more from the email marking aspect of it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Alix-marie A. Owner Entertainment ### "Client experience dropping" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 13, 2026 I feel as they're becoming more AI heavy, they're losing the reliability with unforeseen issues. We never had issues with Honeybook until they started tweaking everything to incorporate AI. Pros It's still okay for organizing clients. Customer service is quick and friendly. Cost is fair. Templates look nice and are easy to setup for simple items. Cons There are issues coming up (like client answers not being auto saved) that there is not answer for. Even an issue with the "EST" timezone disappearing, making me unable to set the timezone for the event. The timezone they were able to fix within a week - but the solution to the client answers not being saved was a fail. They asked me to ask the clients to record the issue - there is no way I'm asking a client to record something (especially when it may not happen at that time) after they've just lost 3 hours of work from the template not auto saving. They're already upset enough as is. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Needed more features and automation. Being able to send a beautifully customized proposal makes us look a lot better. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/) Reasons for choosing HoneyBook I was looking for something that would allow me to map my questionnaire answers to specific google sheet cells. Wix does this but was lacking everything else Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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