--- title: "HoneyBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HoneyBook the right Financial CRM solution for you? Explore 694 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162588/HoneyBook/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- HoneyBook 4.7 (694) [View alternatives](https://www.capterra.com/p/162588/HoneyBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of HoneyBook Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews RP Ryan P Graphic DesignerDesign, Self-employedUsed the software for: Less than 6 months. “My favorite thing about it is that You can manage the entire client journey from inquiry to contract to payment and delivery in one place.“ March 16, 2026 JP Jodi P ManagerDesign, 2 - 10 employeesUsed the software for: 1-2 years. “Instead of being able to quickly schedule a live support call and show the issue in real time, I had to type everything out in chat and wait between responses.“ June 19, 2026 JM Jon M FinancingInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “HoneyBook is a comprehensive client management platform, ideal for freelancers and small businesses, especially in creative industries like photography, event planning, and design.“ November 13, 2024 ML Marsha L ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “aNn occasional glitch or slow loading can interrupt productivity.“ August 3, 2026 KK Kelvin K Web DeveloperDesign, Self-employedUsed the software for: 1-2 years. “HoneyBook allocates robust project management capabilities which allows me to automate web development projects in real-time.“ March 17, 2025 JP Jodi P ManagerDesign, 2 - 10 employeesUsed the software for: 1-2 years. “That creates confusion for the client immediately after they have paid.“ June 19, 2026 AG Ashleie G Maternal and early childhood systems analystProgram Development, Self-employedUsed the software for: More than 2 years. “It’s easy to setup and receive payments, send and receive emails and contracts with my customers and rarely have I had any tech issues.“ May 10, 2026 MM Mohammad M Splunk System AdministratorComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “It fails to show changes made in my integrated Google Calendar on the calendar at the last minutes.“ April 12, 2025 ## Showing most helpful reviews Showing 1-25 of 694 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. VP of Events Entertainment Used the software for: 2+ years ### "Book with Ease!" December 18, 2025 5.0 My overall experience with HoneyBook was overwhelmingly positive. Easy to adopt and implement into daily use! I found the entire experience to be streamlined and incredibly user friendly. Not only for me, but for my clients as well! Pros I was nervous to implement a new platform but I was SO delighted to find how user friendly this program was! I was immediately grateful for how quickly I was able to adopt HoneyBook and use it to create proposals, contracts while tracking payments and communications. Cons Honestly, I don't have any cons- the only one I could possibly think of was that it once went to someone's spam box as opposed to their inbox. Review Source KJ Kira J. Copywriting Marketing and Advertising Used the software for: 2+ years ### "Perfect option for a solopreneuer looking to make money without sacrificing time" July 11, 2025 5.0 As a user for over two years, I am pleasantly surprised by how easy it is to use, specifically for invoicing clients. It's changed the way I approach onboarding and recurring payments. Pros I liked that there were many options within one tool. I appreciate how often new features are released. Cons While I appreciate new features being rolled out often I don't love that it feels difficult to implement. Alternatives considered [Dubsado](https://www.capterra.com/p/206389/Dubsado/) Reason for choosing HoneyBook Honeybook seemed so much easier to use than Dubsado. Review Source TD Tom D. Owner and Lead Photographer Photography Used the software for: Less than 6 months ### "HoneyBook - A good CRM, but not great" April 12, 2025 3.0 I was satisfied with HoneyBook's features. They were solid and easy to use, and I was happy with the reporting features. Pros Overall, HoneyBook was an adequate CRM. It had a relatively intuitive dashboard and ease of use. Cons I found HoneyBook to be lacking in metric analysis and social media management. Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/)[HighLevel](https://www.capterra.com/p/177156/HighLevel/) Reason for choosing HoneyBook I did not choose HoneyBook over alternatives. I chose Thryv over HoneyBooks because of Thryv's online and social media management features. Review Source ML Marsha L. Manager Hospitality Used the software for: 6-12 months ### "Great Investment" August 3, 2026 5.0 The platform is intuitive. It helps me save time and keeps me organized. Overall, it’s a great investment for streamlining client management and workflow. Pros It is a great investment for streamlining client management and workflows. Honeybook allows me to communicate with clients all in one place. I can send proposals, contracts, and invoices from one place. Cons The advance feature on the platform takes a little time to learn. aNn occasional glitch or slow loading can interrupt productivity. Review Source KF Katelynn F. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Easy to use & understand for all parties, bit too expensive in my opinion though." December 8, 2025 4.0 Besides an unnecessary jump in price, it's been a positive experience with ease of use, clients have no issues navigating their files. Signing contracts is easy for them, & so is paying invoices. Pros It's very easy to setup, the templates were the most helpful part as they gave me guidance on what information should all be included in my contracts. Cons Price has increased to an amount that I personally find unreasonable, it's no longer worth the money. Switched from [Invoice Simple](https://www.capterra.com/p/165683/Invoice-Simple/) I wanted a platform for invoices & contracts could be taken care of within the same platform Review Source CF Chris F. Manager Entertainment Used the software for: 2+ years ### "One of the best CRM platforms for wedding professionals" March 23, 2025 4.0 Been a customer & user of Honeybook for many years now and very happy overall with how seamless & efficient my booking process is for myself and my clients - a major time saver and game changer! Pros A great CRM interface that makes it very easy to run your own books, contracts, client communication, and take payments. Cons The automations features are great, but lacking actual conditional smart automation abilities. Hope to see a more complex interface in the near future when it comes to creating smart automations. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Unlike the manual data entry and tracking with Excel, Honeybook automates most of my booking needs that I had to track manually on my own before I switched. Review Source BL Brooks L. Customer Sales Representative Retail Used the software for: 1-2 years ### "HoneyBook is the best payment processing software!" June 3, 2026 5.0 HoneyBook is a cloud-based business management and client management (CRM) software made mainly for small businesses, freelancers, and service providers. It helps manage clients from the first inquiry to final payment. It has worked wonders for me! Pros The email communication, contract management, money transfer and payment processing is easy to use. The customer support alone makes the software value for money! Cons I have yet to come across anything I don’t like about HoneyBook. I have used for over a year and there have been no bugs and issues. Switched from [Bookinglayer](https://www.capterra.com/p/133291/Bookinglayer/) Because HoneyBook is more reasonably priced. Review Source Sarah D. CEO Design Used the software for: 2+ years ### "Good but not great for what I needed" April 26, 2026 4.0 It was good, but overall I needed something more robust for my business. I ended up switching to Jobber because it had more features. Pros HoneyBook was easy to use, easy to set automations up, a nice place to store client info. The pricing is very reasonable. Cons Reporting wasn't great. The integration with quickbooks wasn't perfect. Wanted more from the email marking aspect of it. Review Source Carlie R. Ceo Arts and Crafts Used the software for: Less than 6 months ### "Good experience. Would recommend " March 8, 2026 5.0 Pros Easy user interface. Customer service was very helpful. Would highly recommend. Worth the investment Cons There were some bugs and glitches, however, tech support was able to address and fix the issues in a timely manner. Review Source TL Tenequia L. Disability specialist Legal Services Used the software for: I used a free trial ### "Great product " August 15, 2026 5.0 My overall experience was great. That 30 days free was beautiful. I really plan on getting it back soon Pros Honey book made it very easy for me to maintain a clients for my business. Helps set appointments and creates invoices with payment links Cons I really can’t say there’s anything I dislike besides the price. I did the free trial but couldn’t afford it Review Source KK Kelvin K. Web Developer Design Used the software for: 1-2 years ### "Iconic, Reliable and Full-featured PPM Platform " March 17, 2025 5.0 Pros HoneyBook allocates robust project management capabilities which allows me to automate web development projects in real-time. Cons I have not experienced any troubles when utilizing HB. Switched from [Project Insight](https://www.capterra.com/p/20129/Project-Insight/) HoneyBook is easy to use since it has a clean UI unlike Project Insight. Review Source RS Ryan S. CEO Education Management Used the software for: Less than 6 months ### "Great for many businesses...just not mine." May 26, 2025 4.0 Easy to onboard and understand the dashboard/interface. There are a lot of supporting documents and videos. Pros Easy to use invoicing software for come businesses like coaching and other online businesses. It didn't work for us though. Cons In our business, we need to be able to receive and enter paper checks into our invoicing system. This was not available when we subscribed. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Reason for choosing HoneyBook We actually ended up switching to Freshbooks after a short time with Honeybook. Review Source HJ Hannah J. CEO Marketing and Advertising Used the software for: 1-2 years ### "Good for small teams " December 30, 2024 3.0 It was good overall for client-facing work, but I couldn't handle what I needed for task delegation. Pros It was easy to use honeybook as a new business owner Cons It didn't have the features I needed for the internal side of things when delegating to other contractors or staff Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing HoneyBook I chose honeybook because it looked like it would work for everything I needed. I have since moved on to different software. Review Source BT Bradley T. Website Consultant Design Used the software for: Less than 6 months ### "Honey Could Be Sweeter" November 12, 2024 2.0 It's good for the user that wants everytning in one place and doesnt need to customize much. It has potential and room to contend with others down the road. Pros Simple at times and easy to navigate once you get used to things. Cons Customization was very limitrd. Not being able to add a designed invoice was a deal breaker for me. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing HoneyBook Cheaper option and looked intuitive, yet simple. Review Source SF Stephanie F. Photographer Photography Used the software for: 2+ years ### "My favorite CRM ever" August 11, 2021 5.0 I've loved every minute! Even with the few things that I think could be improved on, I think their team is doing an amazing job! Pros The best part about HoneyBook is that I'm able to fully customize everything to match my brand's visuals. Everything about this CRM is easy to use. The support team is always incredible if you need help - they're seriously the best around. The community around HB is also amazing. I love how easy it is to go from an inquiry to a booked project with my automated workflows! The newer client portal feature is always a client favorite, too! Cons I would love to see a more flexible method for viewing pipelines and tasks. I prefer to view a Kanban-type of pipeline/workflow and tasks. I'd like to be able to click on a workflow and see how many clients/projects I have under it. I also don't like that I can't charge for certain appointment types. I would love to use the scheduling feature for booking mini sessions or other items that I would charge for outside of weddings/brand sessions. It would also be great if certain appointment types could work as lead capture forms (i.e.: when an appointment is booked, a new inquiry is created). For financial tracking, it would be nice to be able to create a recurring expense. Alternatives considered [Dubsado](https://www.capterra.com/p/206389/Dubsado/) Reason for choosing HoneyBook The community and support team. Switched from [17hats](https://www.capterra.com/p/144328/17hats/) HoneyBook was offering a lifetime membership at the time and I loved their user interface! Review Source RA Rachel A. Lead Floral Designer Events Services Used the software for: 2+ years ### "One-stop app for running my floral business." July 31, 2025 5.0 It helped keep me in order with my clients, and pay could be obtained faster. It’s like having a part-time assistant, and that’s especially helpful in busy seasons. Pros I love having everything in one place contracts, payments, client messaging. It makes me appear professional with out bringing on extra help. Cons It took me a while to tweak everything the way I like it, especially the workflows. But when I finally got it, I got it. Review Source RT Ricki T. Owner Marketing and Advertising Used the software for: 6-12 months ### "Honeybook is fine for what it does." January 15, 2026 4.0 Pros I really enjoyed their emailing abilities. I was able to batch emails ahead of time, and see when they had been read. Cons I didn't like is that the more advanced features had a bit of a more steeper learning curve. Pricing for what I needed. Review Source BN Brandon N. Engineer Civil Engineering Used the software for: I used a free trial ### "Great Mental Health Tool" August 4, 2025 5.0 Pros It’s easy and reliable to use. It’s not difficult to set up and get a hand on the use right away. Fantastic experience. Cons I didn’t find any issues with Honeybook. So far my experience has been pleasant. I think it’s a great tool. Review Source NA Nicole A. Photography Photography Used the software for: Less than 6 months ### "All-in-One Convenience " May 23, 2025 5.0 Overall HoneyBook is convenience, it's awesome for contracts, invoicing, scheduling and communication with clients.. Pros I used HoneyBook to schedule appointment for photography, I found it easy to schedule clients for their photo sessions and manage their invoice and payments. Cons I couldn't keep the program due to the cost of it, it was out of my budget, there are a lot of features but for me as a freelancer, I was just getting started and couldn't afford it. Review Source MG Moran G. Mobile Marketing Lead Consumer Services Used the software for: 2+ years ### "Arranges financial claims workflow, documented records, standardized forms" December 31, 2024 5.0 Pros HoneyBook ensures credibility for all parties involved in the invoice. It enables us to create digital invoice forms and link them to customer records and email with ease. I liked its ability to track the invoice from sending to payment, as it documents all of that in the records with date and time efficiently. Cons There are not many negatives to HoneyBook, all the tools are easy to use, records are always up to date, notifications are excellent and all transactions are documented efficiently. Review Source KM Krysta M. Owner Alternative Medicine Used the software for: Less than 6 months ### "Honeybook is the BOMB" January 24, 2025 5.0 My overall experience with HoneyBook was pleasant. Pros What I liked most most about is was it is easy to use. Cons What I liked least about it was the price. Review Source PW Peggie W. Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "HoneyBook an amazing product!" December 24, 2024 4.0 Overall a great experience and is generally positive especially for freelancers and creative peeps that need more of an intuitive system for management of projects and customers. Pros I like the Streamlined Workflow and the Customizable Templates. Also the ability to pay directly through the App. Cons Price is pretty expensive for small businesses. There is no built-in time tracking. Review Source CO Ciara O. Owner Events Services Used the software for: 1-2 years ### "Honeybook site review " May 30, 2024 5.0 My overall experience has been amazing. It has helped my business run, very smoothly and allowed me to become a little more hands off. Pros The ease and convenience of clients booking my services and signing contracts. Cons I actually have no cons. My experience with Honey has been great. Review Source SG Sarah G. Co-Owner & Graphic Designer Design Used the software for: 6-12 months ### "One Stop Design Studio CRM" July 21, 2022 5.0 Overall, a positive change to what we had been using (which was everything across the board!). If you're thinking about switching to Honeybook for you design business, it is ultimately going to save you time and money because time IS money is this business. Pros Everything we had used to communicate with clients before Honeybook was built across multiple platforms. Proposals in InDesign. Contacts through email or phone. Contracts and Invoices in and.co. It was a lot to stay on top of. Honeybook has allowed us to streamline those processes. It's so easy now to even keep track of the status of each project, when proposals have been viewed, contracts signed, etc. All at a glance. After taking some time to set up templates, it has made our whole process less daunting when onboarding and offboarding. Cons It takes a little effort to get to know the template process and what templates your business needs. We found that for a while we were nonstop creating templates because we offer such a variety of services. But now we have built up our system of templates that can easily be customized for a client. Review Source CD Cameron D. Owner/Operator Entertainment Used the software for: 2+ years ### "CRM Made Simple, Slick , and Seamless" October 6, 2022 5.0 HoneyBook truly helped me "level up" my business in nearly every area. The integrations, automation, templates, and payment processing systems all stand out both to me and my clients. Pros HoneyBook's "Pipeline" feature makes tracking inquiries, keeping up with contracting and following up after events nearly effortless. The power to automate these steps in the process while still being able to customize the automation allows me to keep my client interactions prompt, professional, and most importantly - personal. Email reminders keep me on top of my inbox, and templates turn once-tedious processes into a breeze. HoneyBook's client-facing side is deeply customizable and helps me maintain a professional aesthetic even when I'm drowning in the background. Cons HoneyBook shines for many industry professionals but isn't without a few details in need of improvement. Uploading files to customize templates can be difficult due to the restrictions placed on file types and sizes. Businesses with more non-traditional models may also find HoneyBook difficult to customize to meet their needs. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.