--- title: "HoneyBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HoneyBook the right Financial CRM solution for you? Explore 688 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162588/HoneyBook/reviews/" page_type: "reviews" language: "en" --- HoneyBook 4.7 (688) [View alternatives](https://www.capterra.com/p/162588/HoneyBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of HoneyBook Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews RP Ryan P Graphic DesignerDesign, Self-employedUsed the software for: Less than 6 months. “My favorite thing about it is that You can manage the entire client journey from inquiry to contract to payment and delivery in one place.“ March 16, 2026 JP Jodi P ManagerDesign, 2 - 10 employeesUsed the software for: 1-2 years. “Instead of being able to quickly schedule a live support call and show the issue in real time, I had to type everything out in chat and wait between responses.“ June 19, 2026 JM Jon M FinancingInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “HoneyBook is a comprehensive client management platform, ideal for freelancers and small businesses, especially in creative industries like photography, event planning, and design.“ November 13, 2024 SB Sabre B Systems StrategistInternet, Self-employedUsed the software for: I used a free trial. “I didn’t like how sometimes the payment processing wouldn’t work for some of my clients but it would work with others.“ March 28, 2026 KK Kelvin K Web DeveloperDesign, Self-employedUsed the software for: 1-2 years. “HoneyBook allocates robust project management capabilities which allows me to automate web development projects in real-time.“ March 17, 2025 JP Jodi P ManagerDesign, 2 - 10 employeesUsed the software for: 1-2 years. “That creates confusion for the client immediately after they have paid.“ June 19, 2026 AG Ashleie G Maternal and early childhood systems analystProgram Development, Self-employedUsed the software for: More than 2 years. “It’s easy to setup and receive payments, send and receive emails and contracts with my customers and rarely have I had any tech issues.“ May 10, 2026 MM Mohammad M Splunk System AdministratorComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “It fails to show changes made in my integrated Google Calendar on the calendar at the last minutes.“ April 12, 2025 ## Showing most helpful reviews Showing 1-25 of 688 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. VP of Events Entertainment Used the software for: 2+ years ### "Book with Ease!" December 18, 2025 5.0 My overall experience with HoneyBook was overwhelmingly positive. Easy to adopt and implement into daily use! I found the entire experience to be streamlined and incredibly user friendly. Not only for me, but for my clients as well! Pros I was nervous to implement a new platform but I was SO delighted to find how user friendly this program was! I was immediately grateful for how quickly I was able to adopt HoneyBook and use it to create proposals, contracts while tracking payments and communications. Cons Honestly, I don't have any cons- the only one I could possibly think of was that it once went to someone's spam box as opposed to their inbox. Review Source KK Kelvin K. Web Developer Design Used the software for: 1-2 years ### "Iconic, Reliable and Full-featured PPM Platform " March 17, 2025 5.0 Pros HoneyBook allocates robust project management capabilities which allows me to automate web development projects in real-time. Cons I have not experienced any troubles when utilizing HB. Switched from [Project Insight](https://www.capterra.com/p/20129/Project-Insight/) HoneyBook is easy to use since it has a clean UI unlike Project Insight. Review Source TD Tom D. Owner and Lead Photographer Photography Used the software for: Less than 6 months ### "HoneyBook - A good CRM, but not great" April 12, 2025 3.0 I was satisfied with HoneyBook's features. They were solid and easy to use, and I was happy with the reporting features. Pros Overall, HoneyBook was an adequate CRM. It had a relatively intuitive dashboard and ease of use. Cons I found HoneyBook to be lacking in metric analysis and social media management. Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/)[HighLevel](https://www.capterra.com/p/177156/HighLevel/) Reason for choosing HoneyBook I did not choose HoneyBook over alternatives. I chose Thryv over HoneyBooks because of Thryv's online and social media management features. Review Source BL Brooks L. Customer Sales Representative Retail Used the software for: 1-2 years ### "HoneyBook is the best payment processing software!" June 3, 2026 5.0 HoneyBook is a cloud-based business management and client management (CRM) software made mainly for small businesses, freelancers, and service providers. It helps manage clients from the first inquiry to final payment. It has worked wonders for me! Pros The email communication, contract management, money transfer and payment processing is easy to use. The customer support alone makes the software value for money! Cons I have yet to come across anything I don’t like about HoneyBook. I have used for over a year and there have been no bugs and issues. Switched from [Bookinglayer](https://www.capterra.com/p/133291/Bookinglayer/) Because HoneyBook is more reasonably priced. Review Source Sarah D. CEO Design Used the software for: 2+ years ### "Good but not great for what I needed" April 26, 2026 4.0 It was good, but overall I needed something more robust for my business. I ended up switching to Jobber because it had more features. Pros HoneyBook was easy to use, easy to set automations up, a nice place to store client info. The pricing is very reasonable. Cons Reporting wasn't great. The integration with quickbooks wasn't perfect. Wanted more from the email marking aspect of it. Review Source AW Amber W. Lead IT Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Excellent Collaboration Tool" June 12, 2026 5.0 Overall Honeybook was a great tool for my team when I worked with production and creative teams it provided excellent collaboration. Pros I liked the wide selection of tools that Honeybook allows for integration with their system. It was easy to setup. Cons I disliked that it seems like a lot of overwhelming steps to take for some of the third party tools you may want to integrate. Switched from [Microsoft Planner](https://www.capterra.com/p/227201/Microsoft-Planner/) Honeybook provided more options for my team. Review Source AG Ashleie G. Maternal and early childhood systems analyst Program Development Used the software for: 2+ years ### "An entrepreneurs dream space " May 10, 2026 5.0 I recommend HoneyBook to all new business owners and entrepreneurs. It keeps me organized and easy to store everything I need in one place Pros I love HoneyBook! It’s easy to setup and receive payments, send and receive emails and contracts with my customers and rarely have I had any tech issues. Customer service is super helpful and the value for the tier two was worth it. Cons Nothin. There’s still a lot to learn about using it. I do kinda wish there was a desktop version I could download and have open up when my computer starts up. Review Source VC Vanessa C. Sales Manager Construction Used the software for: 2+ years ### "A Reliable Tool For Recurring Billing Needs" March 18, 2026 5.0 My overall experience with HoneyBook has been exceptionally great. It has any intuitive features rich interface that is very easy to navigate. I has been a seamless tool for us. Pros I like that HoneyBook has great customer support team that offers assistance for any queries reported 24/7. The interface is very easy to use and customize. Cons I have not experienced any issues with HoneyBook. It has been an exceptional tool for us. No dislikes. Review Source AA Abby A. Fitness Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Good CRM but the price tag is steep" December 8, 2025 4.0 I continued to like the like the service, but the price is too steep for me now, and isn't providing anything woth the price increase. Pros It's a one stop for managing clinets their reocurring payments. I use it a lot and it save me the time of contacting clinets to remind them subscription renewing. Cons When I started my suscription with Honeybook, I paid a little over $250 a year. Two years later, $500 a year. Review Source Carlie R. Ceo Arts and Crafts Used the software for: Less than 6 months ### "Good experience. Would recommend " March 8, 2026 5.0 Pros Easy user interface. Customer service was very helpful. Would highly recommend. Worth the investment Cons There were some bugs and glitches, however, tech support was able to address and fix the issues in a timely manner. Review Source RS Ryan S. CEO Education Management Used the software for: Less than 6 months ### "Great for many businesses...just not mine." May 26, 2025 4.0 Easy to onboard and understand the dashboard/interface. There are a lot of supporting documents and videos. Pros Easy to use invoicing software for come businesses like coaching and other online businesses. It didn't work for us though. Cons In our business, we need to be able to receive and enter paper checks into our invoicing system. This was not available when we subscribed. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Reason for choosing HoneyBook We actually ended up switching to Freshbooks after a short time with Honeybook. Review Source HJ Hannah J. CEO Marketing and Advertising Used the software for: 1-2 years ### "Good for small teams " December 30, 2024 3.0 It was good overall for client-facing work, but I couldn't handle what I needed for task delegation. Pros It was easy to use honeybook as a new business owner Cons It didn't have the features I needed for the internal side of things when delegating to other contractors or staff Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing HoneyBook I chose honeybook because it looked like it would work for everything I needed. I have since moved on to different software. Review Source AP Alyssa P. Founder & Creative Director Design Used the software for: Less than 6 months ### "Using HoneyBook is like having a personal sales assistant helping me run my business 24/7" September 1, 2020 5.0 Wow, just keeping everything in one place for my business and the way HoneyBook automatically saves everything that I've been working on has been absolutely transformational. I feel like HoneyBook is 5-10 apps all in one. I also like your customer support and the overall vibe of your company that I get from using your product. I feel like you truly care about your customers :) Also, I'm currently on the $1 per month plan for 6 months. Keep offering that, because that is what made me commit to HoneyBook! Also, your pre-written proposal legal contract is AMAZING! So professional and easy to customize. Pros Honeybook is incredibly intuitive and easy to use. Luckily, I started using it when I began my business, so I didn't need to transfer any existing CRM or sales data over. When I was onboarding, HoneyBook's support staff loaded in a bunch of pre-designed templates specific to my industry. They also took images I sent them of my products and prices and turned them into usable sales proposals. That alone has saved me WEEKS of time that I would have had to spend learning how to use HoneyBook and manually inputting my content. Cons The time tracker does not function to the extent that I need it to. I currently use Time Doctor to track my time, but it would be nice if I could keep everything in HoneyBook. Also, I oftentimes don't see my reminders for following up with "tasks" for clients in my projects pipeline. If there's a way to have those notifications automatically sync with my personal google calendar and send me an email reminder, that would be helpful. Pipedrive's CRM and sales pipeline does a really great job of showing urgent prospects to follow up with. I think it color-codes them too. Also, the email feature within HoneyBook can be a bit confusing. Sometimes, I can't tell if an email sent or not. The notes are also not displayed in a way that's very easy to read. It would be nice to add bullets, bold text, underline, etc. Pipedrive does a really great job of showing all of the email threads and notes between clients and multiple team members in their CRM. Also, the first time I sent an invoice, HoneyBook automatically included a place for gratuity/tip. I've now figured out how to turn that setting off, but I couldn't see that it was automatically included in my invoice ahead of time. With my business (and I think most), they will never need gratuity, so I think that's kind of an odd setting. Maybe instead of having to click and review the settings in the left side bar of invoices, there could be an extra prompt to review those settings before the user sends the proposal to their client. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Proposify](https://www.capterra.com/p/133332/Proposify/)[Ignition](https://www.capterra.com/p/140861/Practice-Ignition/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing HoneyBook Price, ease of use, everything being in one place, support staff to help with onboarding, good UX and UI. Review Source Ezekiel R. President and CEO Information Technology and Services Used the software for: 1-2 years ### "LocallyHost.Com use of HoneyBook" May 19, 2022 5.0 It enables us to create, send and manage contracts, invoicing and billing like no platform we have ever used Pros Easily sending out contracts and enabling the clients to sign them electronically Cons The cost of transitions when collecting online payments from clients Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing HoneyBook We used DocuSign for some time and stopped because HoneyBook provides significantly more value Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We stopped using QuickBooks Online to send out invoices as we couldn't use it to sign documents electronically Review Source LT Labidi T. IT Manager Information Technology and Services Used the software for: 6-12 months ### "HoneyBook is a Must Have Software for All Companies " August 4, 2025 5.0 My overall exeprience with this tool has been exceptional. It has seamless features that help us conduct recurring and billing with efficiency. Pros It is highly automated which helps us generate a great workflow to promote high productivity. It also integrate well with other tool which helps create invoices with ease without much hassles. Cons HoneyBook has been very effective. All our billing and recurring needs has been ease and very accurate. I have no complaints so far. Review Source MM Mohammad M. Splunk System Administrator Computer Software Used the software for: 6-12 months ### "Managing clients has never felt this smooth" April 12, 2025 4.0 Pros I liked that with HoneyBook I can track the client through the whole process from the first interest to the last payment. The current mode of delivering proposals and contracts takes less of my time and response rates are also quicker since everything can be done in one pipe. Cons It fails to show changes made in my integrated Google Calendar on the calendar at the last minutes. There were about several meetings changed and were not updated, it has caused a conflict with my bookings slightly. Review Source NA Nicole A. Photography Photography Used the software for: Less than 6 months ### "All-in-One Convenience " May 23, 2025 5.0 Overall HoneyBook is convenience, it's awesome for contracts, invoicing, scheduling and communication with clients.. Pros I used HoneyBook to schedule appointment for photography, I found it easy to schedule clients for their photo sessions and manage their invoice and payments. Cons I couldn't keep the program due to the cost of it, it was out of my budget, there are a lot of features but for me as a freelancer, I was just getting started and couldn't afford it. Review Source SB Sabre B. Systems Strategist Internet Used the software for: I used a free trial ### "An easy CRM " March 28, 2026 5.0 I love HoneyBook. It’s really simple to use and you can set it up. It definitely was was to use when I started my entrepreneur journey Pros I love the templates and how you can start from scratch. I also love the mobile app, easy to use and can manage your clients on the go Cons I didn’t like how sometimes the payment processing wouldn’t work for some of my clients but it would work with others. Review Source DJ Daphnah J. Web Designer Design Used the software for: 2+ years ### "HoneyBook is Sweet" December 7, 2024 4.0 My overall experience with HoneyBook has been mostly positive. There have been so many updates recently that it can be hard to keep up but all the changes have been very welcome. Pros What I like most about HoneyBook is that you can have your scheduler, contracts, products and checkouts all in one platform. Cons What I like least about HoneyBook is that there is no way to add a global discount code to a product or all products. Review Source SP Scott P. Owner, manager Entertainment Used the software for: 2+ years ### "Honeybook Use " October 15, 2024 5.0 Overall experience is great. I use almost every day. A few times a week and also collect payment using the software Pros Keeps track of the projects. Auto reminder follow ups, financial records, project recap, booking forms and how the project details auto populate Cons The financial reports are not accurate. Also need easier login for multiple business logins. Deposits take a little longer sometimes Review Source PW Peggie W. Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "HoneyBook an amazing product!" December 24, 2024 4.0 Overall a great experience and is generally positive especially for freelancers and creative peeps that need more of an intuitive system for management of projects and customers. Pros I like the Streamlined Workflow and the Customizable Templates. Also the ability to pay directly through the App. Cons Price is pretty expensive for small businesses. There is no built-in time tracking. Review Source AT Adrianna T. Operations Hospitality Used the software for: I used a free trial ### "Honeybook Solutions" November 2, 2024 3.0 Pros The contract features are vast and can be customized and create and save templates. Cons Honeybook doesn't let you use your own email address after configuration. Review Source Mohamed A. Consultant Internet Used the software for: 1-2 years ### "I am very satisfied about HoneyBook because it has helped me to grow my online business." May 4, 2023 5.0 Overall I am very satisfied about HoneyBook's interface and client management system. Pros HoneyBook is an excellent business partner for client management, thank you very much ! Cons So far i am very satisfied about all the feature from HoneyBook. Thank you ! Alternatives considered [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HoneyBook A friend recommendation. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) A friend recommendation. Review Source Amber M. Owner Hospitality Used the software for: 2+ years ### "HoneyBook is the best. " March 25, 2024 5.0 I love this program. I'm not sure if there is anything really like it on the market and I don't care to look. This program has everything I need to keep up with the day to day in my business. Pros I love this program. This is great for photographers and event planners. Likely could be good for another business as well, but as an event planner this program allows me to get inquiries, navigate them through the pipeline stage of booking, invoice clients and send contracts, process payments and build task management and automations all in one place. This program does so much, and connects to QuickBooks which is a huge bonus for me. Cons There isn't really much about the program that I dislike. I don't like that the automations now have two types of files (legacy and templates). They are basically the same and it really makes no sense to me why they exist separately, but it doesn't impede on using the software. Also, the reporting is good but it doesn't really make sense as it's not as functional as I'd like. You can't look at a report in the program, you have to download every time, but, I make due with what's available. Review Source CD Cameron D. Owner/Operator Entertainment Used the software for: 2+ years ### "CRM Made Simple, Slick , and Seamless" October 6, 2022 5.0 HoneyBook truly helped me "level up" my business in nearly every area. The integrations, automation, templates, and payment processing systems all stand out both to me and my clients. Pros HoneyBook's "Pipeline" feature makes tracking inquiries, keeping up with contracting and following up after events nearly effortless. The power to automate these steps in the process while still being able to customize the automation allows me to keep my client interactions prompt, professional, and most importantly - personal. Email reminders keep me on top of my inbox, and templates turn once-tedious processes into a breeze. HoneyBook's client-facing side is deeply customizable and helps me maintain a professional aesthetic even when I'm drowning in the background. Cons HoneyBook shines for many industry professionals but isn't without a few details in need of improvement. Uploading files to customize templates can be difficult due to the restrictions placed on file types and sizes. Businesses with more non-traditional models may also find HoneyBook difficult to customize to meet their needs. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.