--- title: "Vetstoria Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vetstoria Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/162603/Online-Booking/" page_type: "product" language: "en" --- # Vetstoria Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vetstoria ## What is Vetstoria? Vetstoria is the solution for veterinary practices that want to grow without the stress. Our integrated online booking automates scheduling and fully managed websites attract and convert new clients. This powerful combination gives pet owners the convenient self-service options they expect, reducing administrative work and freeing your team from endless phone calls. Because our system integrates with your PIMS in real-time, you always maintain complete control over your schedule, so you can grow efficiently and focus on what truly matters: your team and exceptional patient care. ## What is Vetstoria used for? [Veterinary](https://www.capterra.com/veterinary-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 119 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $249 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Veterinary / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vetstoria?[Manage this product listing](https://www.g2.com/products/vetstoria/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vetstoria 4.8 (119) VS. [4.6 (290)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $249 Flat Rate, Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (119) Ease Of Use 4.6 (290) Value For Money 4.6 (104) Value For Money 4.6 (276) Customer Service 4.8 (113) Customer Service 4.7 (288) ## Vetstoria alternatives Highest Rated [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (89)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (105)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/162603/Online-Booking/alternatives/) ## FAQs about Vetstoria Overview ### What problems does Vetstoria solve? Vetstoria solves high call volume, after-hours appointment bottlenecks, and receptionist overload by letting pet owners book online anytime, choose clinicians or sites, and submit visit details upfront. Veterinary practices, especially reception teams, client care staff, nurses, and multi-vet clinics, use it to reduce scheduling back-and-forth, improve triage, and capture more bookings. Answer based on 98 reviews Overview ### Which roles and teams benefit most from Vetstoria? Vetstoria is most used by veterinary practice managers, hospital managers, and clinic directors who need to streamline appointment booking, reduce phone traffic, and improve front-desk efficiency. Veterinarians, owners, and office teams benefit from better scheduling visibility, smoother client communication, and more consistent patient flow across daily operations. Answer based on 119 reviews Overview ### What company size and industries is Vetstoria built for? Vetstoria serves veterinary practices and universities, with reviewer data showing strongest fit for small businesses at 95% and the veterinary industry at 97%. It also appears in enterprise settings at 4% and limited medical practice use at 2%. The most common use case is veterinary care, reported by 98% of reviewers. Answer based on 119 reviews Features and Usability ### What are the key features of Vetstoria? Vetstoria offers core appointment scheduling, patient scheduling, and patient records management, with online booking as its main differentiator. Reviewers most often highlight 24/7 client appointments, real-time practice management system integrations, customizable booking rules by clinician or appointment type, confirmations and reminders, and online payments through its self-service portal. Answer based on 60 reviews Integrations ### Which third-party tools and platforms does Vetstoria integrate with? Vetstoria integrates with PetDesk, IDEXX Neo, RxWorks, Animana, Covetrus Pulse, and Meta for Business, with catalog support also covering Cornerstone and Covetrus Avimark. These integrations center on veterinary practice management, scheduling, and client communication, and Vetstoria supports over 20 third-party connections overall. Answer based on 23 reviews Getting Started and Support ### How easy is Vetstoria to set up? Vetstoria offers a generally straightforward setup with helpful onboarding, live support, and flexible configuration for different practice needs. Many veterinary clinics find installation, website connection, and appointment setup manageable, especially with staff guidance, though some teams say the initial learning curve and launch process can take extra time. Answer based on 24 reviews Getting Started and Support ### How easy is it to onboard and train a team on Vetstoria? Vetstoria is generally easy to onboard, with live online sessions, webinars, videos, and documentation available for training. Reviewers describe helpful trainers, clear setup, and responsive support. Receptionists and everyday staff tend to get comfortable quickly, while admins managing customization and full feature setup may need more time and guided training. Answer based on 15 reviews Getting Started and Support ### What customer support options does Vetstoria offer, and how do users rate the experience? Vetstoria offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, helpful, and thorough, especially during setup and when fixing glitches. Some report frustration with response delays, limited calling options, and needing to monitor email for scheduling issues. Answer based on 65 reviews Features and Usability ### How well does Vetstoria handle online booking? Vetstoria handles online booking well with real-time scheduling, clear client workflows, and strong practice management system connections. Veterinary teams often value fewer booking calls, after-hours appointment requests, and easier new client intake, though some practices want more control over booking rules, holiday blocks, and editable intake forms. Answer based on 19 reviews ## Features AI summary Based on 1,661 Veterinary reviews Not all Veterinary software covers every feature buyers care about most. Here’s what Capterra reviewers flag as essential when choosing a solution: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) Vetstoria includes **Billing & Invoicing** and **Patient Records Management**, so practices can manage charges accurately while keeping pet health information organized and easy to access. However, it does not include **Charting**. Instead, it offers **Appointment Scheduling** (**61%**) and **Payment Processing** (**55%**), which can help clinics manage daily bookings and collect payments more efficiently, providing teams with tools to keep front-desk work organized and support smoother client service. Patient Records Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Scheduling 4.8 (65) 72.31% of 65 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Payment Processing 4.0 (21) 38.10% of 21 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Confirmations/Reminders 4.6 (48) 50.00% of 48 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Self Service Portal 4.6 (35) 57.14% of 35 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Calendar Management 4.7 (32) 56.25% of 32 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Vetstoria 15 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Electronic Payments: Electronically collect payments for goods or services - Live Chat: Ability to chat online in real time - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Telemedicine: Meet with patients remotely - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Features 4.7 (119) 4.7 Based on 119 reviews ## Pricing Value for money 4.6 (104) Basic $249.00 Flat Rate,Per Month Value for money 4.6 (104) 4.6 Based on 104 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) ## Support, customer service and training options Customer Service 4.8 (113) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (113) 4.8 Based on 113 reviews ## User reviews Overall rating 4.8 Based on 119 reviews Filter by rating 5(96) 4(21) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent EL Emma L. CCC Veterinary ### "Easy and helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2025 I have not long used Vetstoria however so far it seems easy to use for both vet staff and clients when booking appointments. Pros Vetstoria seems easy to use and to adjust to what works for our practice. The Vetstoria team seem very helpful with anything we need. Cons I have not come across anything I do not like about Vetstoria currently and feel this will make an improvement for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2025 Hi Emma, thanks for the lovely review! We're glad you're finding Vetstoria easy to use and useful for staff and clients. Thanks Team Vetstoria JW Jon W. General Support Manager Veterinary ### "Its getting there, slowly but Surely." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 3, 2025 It has been frustrating getting to this point, as I have been working with vestoria over the last 4 - 5 months working out the bit that didnt work, and we implemented the final changes a few weeks ago, so to get it all reset again with the optimisation is a little frustrating but I get it. Pros Its a lot better that there are more options and we can dictate what is a nurse and what is a vet. Cons Still not 100% with clients being able to choose vets from drop down list. Its at least current vets as we had issues with old vets still in the list, but you can still pick all the vets, and some vets will only do one day a few weeks at various sites. For example, Isabel mainly works at Northfield but once every 8 weeks will do a Saturday at Halesowen site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2025 Hi Jon, thanks for taking the time to leave us a review! We're looking forward to continuing to work with you to refine these customisations so you can get the most out of Vetstoria. Thanks again for taking the time to share your feedback. Team Vetstoria RM Renate M. Veterinarian Veterinary ### "Great service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 28, 2025 They explane everything well, work fast en are very kind! Pros Personal contact and good service, kind people! Cons Nothing, from the start the contact was very good. Switched from [emma](https://www.capterra.com/p/217003/emma/) bad service at emma, and the company switched Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2025 Thanks for the review Renate - if you need any assistance at all with Vetstoria please don't hesitate to reach out! Team Vetstoria VP Vicky P. Practice Director Veterinary ### "Quick and easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2025 very good. they are very accommodating and try to get everything individualised for your own diary management Pros is very simple process to get started. understand the unique situation of individual practices. not one size fits all Cons not always got control of everything you would like to Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2025 Thanks for the great review Vicky, we're glad you found it simple to get started with Vetstoria and are enjoying it so far! Team Vetstoria SB Sarah B. Branch Manager Veterinary ### "Island Wombourne" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2025 Very Good I think it is very beneficial to the practice and very easy for clients to use Pros How everything was made so simple and how we were able to accommodate all our requirements Cons Nothing I have no problem with vetstoria I think it is a very useful tool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2025 Hi Sarah, thanks so much for the great review! We're glad you're finding Vetstoria helpful. Team Vetstoria AD Amy D. Practice manager Veterinary ### "Vetstoria review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2025 Great Easy They give no reason to look at other options Pros How easy it is to learn, manage, customize, and navigate Cons I don't really have any at this time of review Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2025 Hi Amy, Thanks so much for the lovely review - we're glad you're enjoying Vetstoria! Thanks Team Vetstoria BS Belinda S. Practice Manager Veterinary ### "Thank you Vetstoria" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2025 Vetstoria listen well to the requirements of the clinic and adapt to what the clinical need Pros Able to choose the types of appointments available including the time allocation. This was very easy to set up differently between each site. Cons Would be nice to have chunks of days ONLY available for on-line booking Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 24, 2025 Hi Belinda, thanks so much for the great review and for your feedback! It has been shared with the team. Team Vetstoria JP Jennifer P. clinical director Veterinary ### "clinical director" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 16, 2024 Pros Vetstoria is a great way for clients to book consults etc online - giving them flexibility. Vetstoria has been great to reduce the calls we get to book consults meaning that our client care team are "freed" up, allowing them to be more present when dealing with clients within practice. Cons I liked it when I was able to change our vetstoria settings direct, having to go through IVC adds an additional layer which all adds time to a task Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 14, 2025 Hi Jennifer, thank you for the fantastic review! We're glad to hear that Vetstoria is giving your clients more flexibility and your team more time back. Thanks again Team Vetstoria TL Tiffany L. Practice Manager Veterinary ### "Vetstoria-Amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2024 Fantastic! From the demo to onboarding this has been a great experience. Pros The ease of use. Doesn't seem to fussy. Looks nice as well. Cons I haven't found anything yet that I do not like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2024 Thanks so much for the lovely review Tiffany, we're so glad you're enjoying Vetstoria! Thanks, Team Vetstoria SF Shere F. Practice Manager Veterinary ### "Vetstoria Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2024 Great demo, easy onboarding and set up process! Pros Vetstoria works in real time with my practice management software. Client's are booking their own appointments within our scheduling guidelines. Cons I have no cons at this time, all of my questions have been answered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2024 Hi Shere, thanks so much for taking the time to leave us a review. We're so glad to hear you're enjoying our product and easy onboarding process! Thanks, Team Vetstoria [View all Reviews](https://www.capterra.com/p/162603/Online-Booking/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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