--- title: "Vetstoria Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vetstoria Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/162603/Online-Booking/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Vetstoria Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vetstoria ## What is Vetstoria? Vetstoria is the solution for veterinary practices that want to grow without the stress. Our integrated online booking automates scheduling and fully managed websites attract and convert new clients. This powerful combination gives pet owners the convenient self-service options they expect, reducing administrative work and freeing your team from endless phone calls. Because our system integrates with your PIMS in real-time, you always maintain complete control over your schedule, so you can grow efficiently and focus on what truly matters: your team and exceptional patient care. ## What is Vetstoria used for? [Veterinary](https://www.capterra.com/veterinary-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 119 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $249 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Veterinary / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vetstoria?[Manage this product listing](https://www.g2.com/products/vetstoria/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vetstoria 4.8 (119) VS. [4.6 (294)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $249 Flat Rate, Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (119) Ease Of Use 4.6 (294) Value For Money 4.6 (104) Value For Money 4.6 (280) Customer Service 4.8 (113) Customer Service 4.7 (292) ## Vetstoria alternatives [4.7 (89)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (279)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (114)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) Starting price $290.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/162603/Online-Booking/alternatives/) ## FAQs about Vetstoria Overview ### What problems does Vetstoria solve? Vetstoria solves overloaded veterinary phone lines and limited after-hours appointment access by letting pet owners book online through practice websites, social channels, and reminders. It integrates with practice-management schedules, lets clinics control appointment types, clinician availability, species, and capacity, and supports reception teams, nurses, and multi-veterinarian practices in prioritizing in-clinic care. Answer based on 93 reviews Overview ### Which roles and teams benefit most from Vetstoria? Vetstoria is most used by veterinary practice and hospital managers, who oversee online appointment booking, scheduling capacity, and front-desk workload. Clinical directors, veterinarians, and practice owners use it to manage patient access and appointment flow, while reception teams handle booking requests and reduce manual scheduling tasks. Answer based on 119 reviews Overview ### What company size and industries is Vetstoria built for? Vetstoria is built for small veterinary practices, which represent 95% of reviewers, including independent, corporate, specialist, and university settings. Veterinary organizations account for 97% of users, while medical practices represent 2% and consumer services 1%. Its most common use case is veterinary operations, cited by 98% of reviewers. Answer based on 119 reviews Features and Usability ### What are the key features of Vetstoria? Vetstoria includes appointment scheduling and patient scheduling that practices can adjust for preferred veterinarians and clinic rotas. Its self-service portal lets clients manage bookings, while calendar management supports practice-specific availability. Confirmations and reminders help verify scheduled appointments and communicate booking details to clients. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does Vetstoria integrate with? Vetstoria integrates with over 20 integrations, including reviewer-confirmed IDEXX Neo and PetDesk. Its catalog also lists Animana, Cornerstone, Covetrus Avimark, Covetrus Pulse, Google Calendar, Google Maps, Instagram, Meta for Business, and Vetter Software. These connections support veterinary practice scheduling, client communications, calendar coordination, and online presence. Answer based on 21 reviews Getting Started and Support ### How easy is Vetstoria to set up? Vetstoria makes veterinary appointment-booking setup manageable with guided onboarding, configurable appointment types, and website or practice-system connections. Veterinary practices value responsive support and settings that fit different locations and schedules. Initial installation and learning can take time, however, especially when teams need detailed customization or new-client intake workflows. Answer based on 24 reviews Getting Started and Support ### How easy is it to onboard and train a team on Vetstoria? Vetstoria offers live online training, webinars, videos, and documentation, alongside guided setup from support staff. Reviewers report that receptionists and other day-to-day users learn the booking workflow quickly, while administrators may need more time to master configuration options and the platform’s full complexity. Answer based on 15 reviews Getting Started and Support ### What customer support options does Vetstoria offer, and how do users rate the experience? Vetstoria offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat. Users generally describe the support team as friendly, helpful, and quick to resolve issues, with thorough onboarding and training. Some users report slower email-based assistance and frustration when urgent help requires waiting for a response. Answer based on 65 reviews Features and Usability ### How well does Vetstoria handle online booking? Vetstoria provides an easy, customizable online booking experience that lets pet owners book appointments outside business hours. Veterinary reception teams report fewer routine booking calls, while practices can identify online bookings and collect intake details. Some teams want more form-editing options, simpler availability controls, or broader practice-management-system integrations. Answer based on 19 reviews ## Features AI summary Based on 1,661 Veterinary reviews Not all Veterinary software covers every feature buyers care about most. Here’s what Capterra reviewers flag as essential when choosing a solution: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) Vetstoria includes **Billing & Invoicing** and **Patient Records Management**, so practices can manage charges accurately while keeping pet health information organized and easy to access. However, it does not include **Charting**. Instead, it offers **Appointment Scheduling** (**61%**) and **Payment Processing** (**55%**), which can help clinics manage daily bookings and collect payments more efficiently, providing teams with tools to keep front-desk work organized and support smoother client service. Patient Records Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Scheduling 4.8 (65) 72.31% of 65 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Payment Processing 4.0 (21) 38.10% of 21 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Confirmations/Reminders 4.6 (48) 50.00% of 48 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Self Service Portal 4.6 (35) 57.14% of 35 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Calendar Management 4.7 (32) 56.25% of 32 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Vetstoria 15 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Electronic Payments: Electronically collect payments for goods or services - Live Chat: Ability to chat online in real time - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Telemedicine: Meet with patients remotely - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Features 4.7 (119) 4.7 Based on 119 reviews ## Pricing Value for money 4.6 (104) Basic $249.00 Flat Rate,Per Month Value for money 4.6 (104) 4.6 Based on 104 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) ## Support, customer service and training options Customer Service 4.8 (113) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (113) 4.8 Based on 113 reviews ## User reviews Overall rating 4.8 Based on 119 reviews Filter by rating Counts reflect reviews available in this feed. 5(96) 4(21) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful VD Veterinarian, Director & Co-Owner Veterinarian, Director & Co-Owner Used the software for: Less than 1 year ### "Stress-free implementation of veterinary online booking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2018 Ease of booking for clients, therefore more bookings. More efficient use of employees' time. Pros Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them. Once set up, the system works quietly in the background. Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time. Cons Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted. OM Office Manager Office Manager Used the software for: Less than 1 year ### "Paw- Mazing Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2023 Great! Training was a breeze and the product is straight forward. Pros I love that clients can schedule when they have time to do so. Cons I wish client information would apply into the system - not just an email for staff to input. MA Manager Manager Used the software for: Less than 1 year ### "Vetstoria Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 7, 2024 Average as I would have thought that it would have been more vibrant and catchy in appearance and functionality Pros Sales people are proactive at getting you on board Cons Support not very good and general appearance from client perspective could be more professional and inviting PM Practice Manager Practice Manager Used the software for: Less than 1 year ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2024 Love this product, helps our business no end allowing people to book online Pros clients find easy to use helps us identify bookings we get new client forms completed Cons Sometimes doesn't always pick up clients files Richard C. Practice Administrator Used the software for: Less than 1 year ### "Washington DC veterinary manager reviews Vetstoria" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 December 1, 2021 Very happy with this product overall Pros It is easy to learn and incorporate into our scheduling process. The widget for the website, helps us guide clients to this feature. It is very user friendly, for clients and staff. Cons I wish the new client form was customizable. The analytics could be stronger. PM Practice Manager Practice Manager Used the software for: Less than 1 year ### "Well worth it" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 21, 2021 Good. Vetstoria is a great product and well worth it. It is fairly new to us so we are working out a kink here and there. Nothing that wasn't expected. Pros Vetstoria saves my front staff time now that customers can schedule their own. Cons The AI is much to strict on matching clients input to existing clients. So pretty much all entries come in as unmatched even though they are current clients. Something as small as a period (.) after Mrs-will make it not match. PM Practice Manager Practice Manager Used the software for: 3-5 years ### "\[sensitive content hidden\] the Superstar!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2024 \[sensitive content hidden\] was professional, patient, and extremely helpful in making our diaries and booking system exactly what we wanted. The whole experience was wonderful; honestly, before the meeting, I dreaded having to set all the diaries up myself which \[sensitive content hidden\] did on my behalf. 5\* experience from \[sensitive content hidden\] and Vetstoria. Pros I love that \[sensitive content hidden\] did a video call with me to ensure our diaries were completely compliant with what we wanted. It made an otherwise stressful idea/job very streamlined. It took the pressure off greatly and I feel confident that our diaries are working perfectly. Cons There is nothing I particularly dislike about Vetstoria VT Veterinary technician Veterinary technician Used the software for: Less than 1 year ### "Great for appointment scheduling! " 4.0 February 11, 2020 We are able to schedule appointments with this software 24/7 with little to no employee time needed! This makes focusing on our patients much easier! Pros Being in a multi veterinarian practice, the Veterinary Online Booking software is amazing. Not only does the software cut down on extra work for our employees, but it also makes it extremely accessible to our clients. We have the ability to fully customize what veterinarians are available and when they can see patients. We are also able to block off certain days that we are not open!! Cons Learning to use the software and installing it can be time consuming. I believe that is really the only downside to this software. Other than that it's fantastic. Deborah M. Director Used the software for: I used a free trial ### "Very happy with this online booking product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2022 Excellent. Pros The user interface is aesthetically pleasing, it's user friendly and it has many features that competitor software is lacking. Cons I haven't found something that I really dislike about it yet! PM Practice Manager Practice Manager Used the software for: Less than 1 year ### "Awesome Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2019 Very good, we have an average of 15 appointments online each week, so with approx 47% being out of hours, we receive 28 extra appointments per month whilst we are closed. Pros Easy to use and book appointments, instant appearance of booking on PMS. Cons Login feature for clients unavailable, appointment history, help me button to avoid drop-outs [View all Reviews](https://www.capterra.com/p/162603/Online-Booking/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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