Who Uses This Software?

Veterinary Clinics


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Vetstoria
  • www.vetstoria.com/
  • Founded 2014
  • United Kingdom

About Online Booking

Vetstoria provides online appointment booking for vets. We revolutionize the client scheduling process by seamlessly integrating with the practice management software of veterinary practices. Pet owners can book appointments anytime, anywhere, from any device. The service is accessible via the practice website, Google My Business or any social media platforms such as Facebook.


71092

Online Booking Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

Online Booking Reviews Recently Reviewed!


Capterra-loader

Clients love it and more importantly use it. It links to our PMS seamlessly and reduces staff work.

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The seamless integration with RxWorks. The minimal maintenance and the ease with which to make changes within the program itself.

Cons: Nothing. I have found that the software is relevant to our needs and easy to use. It takes little of my time the manage and both staff and clients find it great.

Overall: Flexibity for our clients in making bookings and the reduction of work on our reception team.

Love it!!

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Easy to use and integrate with great support. Takes the pressure off the phone lines and the clients love it.

Cons: Nothing I can think of really. It will be great when it is available on other veterinary software systems.

Very informative in starting the process. Quick response time. Easier to set up than expected

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We went live on our website yesterday afternoon. Overnight we had 3 new appointments before 7:30 am and an additional appointment this morning. I did NOT expect to see people using this service this quickly.

Cons: New clients can't enter most of their information so the client isn't integrated with our software.

Capterra-loader

Stress-free implementation of veterinary online booking

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them.
Once set up, the system works quietly in the background.
Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time.

Cons: Clients are able to book at times that leave unuseable gaps
ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.

Overall: Ease of booking for clients, therefore more bookings.
More efficient use of employees' time.

Extremely adaptable product, great customer service help

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Set up was fast and we didn't need to change how we were setting up our scheduler a lot. The emails the clients get as confirmation and reminders are great and easily personalised. Overall is a great service addition we are now able to offer. Links for reminders are very helpful as clients can book straight from their reminders even if afterhours. Saves time for staff during business hours with less appointment booking phone calls.

Cons: When it shows on Rx Works it is hard to tell if they ONLY want to see the vet who they choose online, or if the time was the important factor eg, if the vet needs to go into surgery we would know if we can get another vet to take that appt without having to call and check with client.

Overall: saved staff time, increased new clients, another service we can offer, showing we are progressive

Comprehensive online booking platform that fully integrates with RX Works.

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The fact that it fully integrates with RX Works and all of our digital platforms (Facebook, website, Google etc) is fantastic, allowing our clients to seamlessly book an appointment 24/7, freeing up valuable nurse time, as well as making the booking process as easy as possible for our clients.

It's able to be fully customised, allowing us to have 100% control over what appointments are available when, with which vet and for what animal.

The customer service and technical support has also been 1st class, with any and all issues promptly resolved, along with many suggestions and support on how to maximise the software 100%.

Cons: For future upgrades it would be highly beneficial for the software to have the ability to automatically update the client and patient info in RX Works, along with further increasing the compatibility of the two platforms to interact with each other more seamlessly.

a huge benefit to clients to be able to offer online bookings, great product, so easy to use

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: integrates well with RxWorks, easy to set up and use, link incorporated into SMS reminders so clients can book directly without having to search our website, easily to set up & customise according to our daily schedule

Cons: booking link easily visible on our website when using the desktop version, however not so much when using a mobile device. The 'button' is just captial words saying 'touch here to make appointment', not ideally positioned at top of page & doesnt look as good as desktop version.

Overall: clients can book out of hours, or directly through sms reminders. a bonus service to be able to offer

Great! Platform made implementing online booking simple and I am able to access stats easily

Jan 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software was easy to install and I think that this was mostly due to the fantastic Vetstoria customer service. Additionally once software was up and running, if there were any ad-hoc issues then they were addressed and resolved by Vetstoria support in a very timely manner.

Cons: Had some issues with Digital Marketing tab within portal. I wanted to be able to use customised links for campaigns and initially this function was not available to me. This issue was resolved though.

very easy to use, clients love it.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, we have clients can book appointments with us outside our work hours. They are really happy with this.

Vetstoria has seamlessly allowed us to integrate real-time online booking into our practice

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fully integrated with RxWorks, the online portal is easy to use and add and remove new staff as needed and online booking has allowed our clients to book appointments outside of our opening hours with ease. It has also been integrated in with our reminder system making it even easier for clients to book their next visit.

Overall: It has allowed our clients to make appointments 24/7 and we are encouraging them to book online which allows them to better manage their appointments.

An excellent service

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is so easy to use and the clients are really happy to access the service and use it to make bookings

Cons: The software works well and is fully integrated so the thing that I like least about the software is the fact that I still have to put in all the holiday dates to ensure that we don't get a booking on Christmas day

Overall: About 400 clients book an appointment via Vetstoria every month, saving us time and allowing clients to book at any time of the day or night

Our clients love this product!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super easy to set up and maintain - fully customisable to display the number of appointments you want to allow online bookings for. Our clients love the ease of use and frequently input all their pet's problems that they would like you to check in consultation on the booking form - this gets transferred into their clinical notes so we don't miss anything out. Clients who have tried it use it repeatedly now. It frees up our nurses from reception duties and saves time. I wish my own medical practice and dentist had this! Easy to integrate into your website and mobile apps.

Overall: Easy to use interface for our clients to book veterinary appointments.

Great support & service, integrates well with our appointment software

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The support received by Vetstoria, the ease with which it was installed and fits in with our existing software

Cons: Minor glitches are dealt with readily by support staff.

Vetstoria has been an excellent addition to our practice's suite of customer service tools.

Oct 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our clients often comment on how easy it was for them to make an appointment. A lot of the web-based appointments are made outside of the hospital's opening hours so it effectively allows our client access to us 24/7.
The ability for clients to choose their veterinarian is great. In addition the fact we can select what species each vet is comfortable seeing is a bonus.
Once the system is set up it just operates in the background and needs little to no maintenance other than adding new veterinarians, public holidays etc.
Vetstoria has worked seamlessly with our RxWorks system. It was also very easy to add to our practice website and Facebook pages.

Cons: The set up took a little bit of work as we had to change a few things on our RxWorks practice management. None of this was too difficult and has actually improved our efficiency in a few other areas!
It would be nice for clients to be able to indicate that they are happy to see any veterinarian even though they need to select a particular one at the time of booking. Our reception staff have to ask when the client arrives.