--- title: "Vetstoria Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Vetstoria the right Veterinary solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162603/Online-Booking/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Vetstoria 4.8 (119) [View alternatives](https://www.capterra.com/p/162603/Online-Booking/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Vetstoria Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JP Jennifer P clinical directorVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Vetstoria has been great to reduce the calls we get to book consults meaning that our client care team are "freed" up, allowing them to be more present when dealing with clients within practice.“ December 16, 2024 CB Chris B Clinical DirectorVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Client patient matching is sometimes a bit hit and miss, and theAppointment reasons are doubled and too long when the appear in the appointmnet slot in Merlin“ June 10, 2024 OT Olga T Head veterinarianVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “It integrates well to our PMS (DaySmartvet, previously Vetter Software) and the online payments are a huge help for us, saving us time and eliminating our no-shows for our first-contact appointments.“ December 19, 2023 AB Allan B ManagerVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “Support not very good and general appearance from client perspective could be more professional and inviting“ August 2, 2024 JP Jennifer P clinical directorVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Vetstoria is a great way for clients to book consults etc online - giving them flexibility.“ December 16, 2024 LH Lisa H Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: I used a free trial. “I would have to say that the only thing that I didn't care for was the length of time it takes, and number of calls that are spread out over several weeks to get to onboarding. “ March 24, 2023 VP Vicky P Practice DirectorVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “they are very accommodating and try to get everything individualised for your own diary management“ February 19, 2025 KG Kimberley G VetVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “A little bit slow to load for the clients.“ August 31, 2023 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Will G. Veterinarian, Director & Co-Owner Veterinary Used the software for: Less than 6 months ### "Stress-free implementation of veterinary online booking" April 18, 2018 5.0 Ease of booking for clients, therefore more bookings. More efficient use of employees' time. Pros Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them. Once set up, the system works quietly in the background. Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time. Cons Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted. Review Source CA Carie A. Office Manager Veterinary Used the software for: Less than 6 months ### "Paw- Mazing Product!" October 20, 2023 5.0 Great! Training was a breeze and the product is straight forward. Pros I love that clients can schedule when they have time to do so. Cons I wish client information would apply into the system - not just an email for staff to input. Reason for choosing Vetstoria Vetstoria has a great reputation - We also switched to PetDesk and Whiskercloud. Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) Rapport was double booking - They could never figure out the glitches. After 8 months we decided to part ways Review Source Response from Petvisor October 27, 2023 Hi Claire, thank you so much for the review! We're glad that your clients are loving the convenience and that you breezed through the onboarding programme. Thank you also for your feedback, it has been shared with the team. Don't hesitate to reach out if you ever need support; our team are always on-hand to assist! Many thanks, Team Vetstoria AB Allan B. Manager Veterinary Used the software for: 6-12 months ### "Vetstoria Review" August 2, 2024 3.0 Average as I would have thought that it would have been more vibrant and catchy in appearance and functionality Pros Sales people are proactive at getting you on board Cons Support not very good and general appearance from client perspective could be more professional and inviting Review Source Response from Petvisor September 18, 2024 Hi Allan, Thanks for the review, your feedback has been shared with the team. Have a great day Team Vetstoria HW Hayley W. Practice Manager Veterinary Used the software for: 6-12 months ### "Great Product" January 4, 2024 5.0 Love this product, helps our business no end allowing people to book online Pros clients find easy to use helps us identify bookings we get new client forms completed Cons Sometimes doesn't always pick up clients files Reason for choosing Vetstoria Didn't Vetstoria was the only option and best option Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Wasn't Day Smart but Pet Yeti that we used wasn't listed. Pet Yeti didn't allow the functions we needed which Vetstoria did Review Source Response from Petvisor January 25, 2024 Hi Hayley, Thanks for the feedback. We're glad Vetstoria was the best choice to help your team achieve your desired results! If you ever need any support please don't hesitate to reach out to our team - we're always available to help! Thanks, Team Vetstoria RC Richard C. Practice Administrator Veterinary Used the software for: Less than 6 months ### "Washington DC veterinary manager reviews Vetstoria" November 30, 2021 4.0 Very happy with this product overall Pros It is easy to learn and incorporate into our scheduling process. The widget for the website, helps us guide clients to this feature. It is very user friendly, for clients and staff. Cons I wish the new client form was customizable. The analytics could be stronger. Reason for choosing Vetstoria There were no alternative options Switched from [VitusVet](https://www.capterra.com/p/143459/VitusVet/) This allows the client to do most of the work, instead of just making the request. There is no back and forth communication between clients and staff Review Source RS Rachel S. Practice Manager Veterinary Used the software for: Less than 6 months ### "Well worth it" July 20, 2021 4.0 Good. Vetstoria is a great product and well worth it. It is fairly new to us so we are working out a kink here and there. Nothing that wasn't expected. Pros Vetstoria saves my front staff time now that customers can schedule their own. Cons The AI is much to strict on matching clients input to existing clients. So pretty much all entries come in as unmatched even though they are current clients. Something as small as a period (.) after Mrs-will make it not match. Alternatives considered [Next In Line](https://www.capterra.com/p/182163/Next-In-Line/) Reason for choosing Vetstoria Set-up process with Vetstoria is night and day compared to Next-in-line. Vetstoria is very well organized and fast. Review Source LH Lottie H. Practice Manager Veterinary Used the software for: 2+ years ### "\[sensitive content hidden\] the Superstar!" October 29, 2024 5.0 \[sensitive content hidden\] was professional, patient, and extremely helpful in making our diaries and booking system exactly what we wanted. The whole experience was wonderful; honestly, before the meeting, I dreaded having to set all the diaries up myself which \[sensitive content hidden\] did on my behalf. 5\* experience from \[sensitive content hidden\] and Vetstoria. Pros I love that \[sensitive content hidden\] did a video call with me to ensure our diaries were completely compliant with what we wanted. It made an otherwise stressful idea/job very streamlined. It took the pressure off greatly and I feel confident that our diaries are working perfectly. Cons There is nothing I particularly dislike about Vetstoria Review Source Response from Petvisor November 5, 2024 Hi Lottie, thank you so much for the lovely review! We're so glad to hear you are enjoying Vetstoria and our onboarding experience. Your kind words have been passed on to the Implementation team. Thank you, Team Vetstoria VR Verified Reviewer Veterinary technician Veterinary Used the software for: 6-12 months ### "Great for appointment scheduling! " February 7, 2020 4.0 We are able to schedule appointments with this software 24/7 with little to no employee time needed! This makes focusing on our patients much easier! Pros Being in a multi veterinarian practice, the Veterinary Online Booking software is amazing. Not only does the software cut down on extra work for our employees, but it also makes it extremely accessible to our clients. We have the ability to fully customize what veterinarians are available and when they can see patients. We are also able to block off certain days that we are not open!! Cons Learning to use the software and installing it can be time consuming. I believe that is really the only downside to this software. Other than that it's fantastic. Review Source Deborah M. Director Veterinary Used the software for: I used a free trial ### "Very happy with this online booking product" May 10, 2022 5.0 Excellent. Pros The user interface is aesthetically pleasing, it's user friendly and it has many features that competitor software is lacking. Cons I haven't found something that I really dislike about it yet! Review Source David B. Practice Manager Veterinary Used the software for: 6-12 months ### "Awesome Product" January 9, 2019 5.0 Very good, we have an average of 15 appointments online each week, so with approx 47% being out of hours, we receive 28 extra appointments per month whilst we are closed. Pros Easy to use and book appointments, instant appearance of booking on PMS. Cons Login feature for clients unavailable, appointment history, help me button to avoid drop-outs Review Source CB Chris B. Clinical Director Veterinary Used the software for: 2+ years ### "Does what it says on the tin" June 10, 2024 4.0 Reasonable, I guess it's a necassesity in todays world. Pros Allows clients to make appts on line at home Cons Client patient matching is sometimes a bit hit and miss, and theAppointment reasons are doubled and too long when the appear in the appointmnet slot in Merlin Review Source Response from Petvisor September 18, 2024 Hi Chris - thanks for the review! Your feedback has been passed onto the team. Thanks Team Vetstoria JP Joanne P. Practice Manager Veterinary Used the software for: 2+ years ### "Zetland Vets" September 27, 2024 4.0 Overall we have a good positive experience Pros It saves time for our staff not having to take as many calls for booking appointments Cons The way the appointments display in merlin after client has booked Review Source Response from Petvisor October 7, 2024 Thanks for the great review Joanne, we're glad to hear you're enjoying the product! Thanks Team Vetstoria CK Courtney K. Office Manager Veterinary Used the software for: 6-12 months ### "Great scheduling platform!" December 6, 2021 5.0 Vetstoria has helped with the amount of phone calls that we receive and has reduced the time that a receptionist needs to spend on that phone call with a client to book that appointment. Pros The ease of using the live scheduling system is so nice. Our clients can put in the day or time that works best for them to help filter out other appts. It's also very easy for us to get those appts scheduled by seeing the emails that are coming in. My favorite part is having available for clients to schedule while we are closed so we don't have a million phones when we open in the morning. I haven't had to call/email the tech support team a lot but when I do they are extremely fast getting back to me. Cons I haven't seen any cons as of right now for what we use Vetstoria for. Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Live scheduling Review Source BR Briana R. Practice Manager Veterinary Used the software for: 6-12 months ### "Amazing customer service" January 24, 2024 5.0 We already had Vetstoria before I had taken my new position, so it was already set up, but I knew nothing about it. I was set up with a zoom meeting to be shown how to do everything and look at all my numbers as well as how my appointments were set up. I had a great rep. who answered all my questions, was extremely nice, and helpful. They will fix/enter something if you don't know how, so you don't have to worry about it. Pros Easy to use, and when you have questions, they are quick to answer and help solve any problems! Cons It's hard to learn all the ends and outs, because there's a lot. But if you reach out, they will do whatever it is you need on their part to make your experience the best! Review Source Response from Petvisor January 25, 2024 Hi Briana, Thanks for the fantastic review - our customer service team work really hard to be on-hand to help, so they'll be delighted with this feedback! We're glad you're enjoying the service. Thanks Team Vetstoria JW Jasmine W. Practice Manager Veterinary Used the software for: Less than 6 months ### "Practice Manager " April 29, 2023 5.0 I love that it is user friendly Pros That clients can schedule after hours when office is closed or on weekends . Cons So far haven’t found anything to dislike Review Source Response from Petvisor June 1, 2023 Thanks so much for the lovely review Jasmine! We are glad to hear you are enjoying Vetstoria. If you ever need any assistance, please don't hesitate to reach out. Team Vetstoria KM KRISTA M. Veterinarian Veterinary Used the software for: 1-2 years ### "Worth the expense" January 24, 2024 5.0 Excellent...................................... Pros Clients love the convenience; less work and time on phone Cons Need to be careful of time zone ............................................ Review Source Response from Petvisor May 9, 2024 Hi Krista, Thanks for the great review! We're so pleased that your clients and staff are loving the convenience that comes with Vetstoria. Thanks for sharing your thoughts with us. Thanks Team Vetstoria RK Robert K. Director of Programs Veterinary Used the software for: 1-2 years ### "Great Software" October 5, 2020 4.0 Vetstoria has been great and extremely flexible. They are willing to do what it takes to make clients happy. We only experienced down-time once in about a year and a half of using them. It was for about 2 days, but they were working on the malfunction ever since the moment we brought it to their attention. Pros I work for a high-volume spay and neuter clinic. This software has drastically helped to address the high call volume we would receive, allowing our staff to increase the quality of the service we provide. The Cons The only thing this software is missing is a required questionnaire for clients booking an appointment. I wanted to implement a checklist that clients would HAVE to read and HAVE to acknowledge to ensure that they fully understood the commitment they were making (to reduce no-shows). However, this feature is not present and has not yet been added. I'm keeping my fingers crossed. Review Source SS Shane S. Director Veterinary Used the software for: 6-12 months ### "Vetstoria has been an excellent addition to our practice's suite of customer service tools." October 9, 2017 5.0 Pros Our clients often comment on how easy it was for them to make an appointment. A lot of the web-based appointments are made outside of the hospital's opening hours so it effectively allows our client access to us 24/7. The ability for clients to choose their veterinarian is great. In addition the fact we can select what species each vet is comfortable seeing is a bonus. Once the system is set up it just operates in the background and needs little to no maintenance other than adding new veterinarians, public holidays etc. Vetstoria has worked seamlessly with our RxWorks system. It was also very easy to add to our practice website and Facebook pages. Cons The set up took a little bit of work as we had to change a few things on our RxWorks practice management. None of this was too difficult and has actually improved our efficiency in a few other areas! It would be nice for clients to be able to indicate that they are happy to see any veterinarian even though they need to select a particular one at the time of booking. Our reception staff have to ask when the client arrives. Review Source KA Keeley A. Reception manager Veterinary Used the software for: 2+ years ### "Great Service" December 9, 2021 5.0 Pros Vetstoria makes it easy for clients to book appointments online and significantly reduces the amount of calls our reception team take in this busy industry/time. Cons Would be like to add our own questions to the new client form feature e.g. our advertising team like to know how the client was referred to our practice in all new client forms Review Source MK Monica K. Practice Manager Veterinary Used the software for: 1-2 years ### "Easy for the non tech savvy" December 15, 2021 5.0 Vetstoria is beneficial to our business. The demand for booking online is ever increasing and lessens the large volume of incoming calls, allowing our front of staff to have more time engaging with clients in the practice. Pros The software, in particular the self service portal is easy to use, even for the non tech savvy user. Modifying the settings to correlate with our changing schedules in the veterinary practice is quick and not time consuming. You can easily customise the software and be incredibly detailed or start by using a basic format and tweaking as required. Cons In regards to appointment scheduling, at times it does not pick up length of appointment required, however this is more to do with the client booking the appointment. Review Source KB Katie B. Practice Manager Veterinary Used the software for: 2+ years ### "Vale Vets Scheduling" May 25, 2022 5.0 Great customer service - goes the extra mile! Pros Simple to use dashboard, as an admin user you can play around to make sure the appointments offered to client works for the team. Cons All works well no complaints and anything that I need help with the support team are there to help. Review Source vJ vicky J. practicemanager/RVN Veterinary Used the software for: Less than 6 months ### "Looking forward to working with vetstoria" November 25, 2022 4.0 so far our experience has been very positive and helpful, so looking forward to go live next week Pros We are very much looking forward to having a few less phones calls, and clients being able to book appointments at any time of the day, even when we are closed Cons Unsure of cons as yet as only just signed up and go live next week :-) Reason for choosing Vetstoria part of a corporate vets, and they use vetstoria as it works well Review Source Response from Petvisor February 24, 2023 Hi Vicky - thanks for the review! We hope you're enjoying reduced phone call volume and improved capacity utilization! We're sure you'd agree that being able to book clients out of hours is great for business growth and also for customer convenience. If you have any more feedback, we're always open to hear it! Many thanks Team Vetstoria JC Julia C. Office Manager, RVT Veterinary Used the software for: Less than 6 months ### "Happy user" August 10, 2023 5.0 Pros This will put more towards the client to make the appointment instead of clogging the front desk with phone calls for appointments. Very smooth streamline program. Cons Not sure I have anything yet. Still getting used to the program. Will update later. Review Source Response from Petvisor August 15, 2023 Hi Julia, Thanks for the great review - we're glad to hear you're enjoying your experience with Vetstoria! Thanks, Team Vetstoria TR Tiffany R. Practice Manager Veterinary Used the software for: Less than 6 months ### "The best online appointment scheduler " October 20, 2023 5.0 Pros Very easy to navigate and several ways to ask for help if needed. Cons All is great! No issues or concerns at this time. Review Source Response from Petvisor October 27, 2023 Hi Tiffany, the team were very happy to receive your review - we're so pleased to hear that you think Vetstoria is the best online scheduler our there! If you ever need anything our team are always on hand to support you. Many thanks Team Vetstoria JM Julie M. Practice Manager Veterinary Used the software for: Less than 6 months ### "Vetstoria has been AMAZING for gaining new clients" August 31, 2023 5.0 Pros I love how easy it is for clients to schedule appointments online. Cons Honestly, it's pretty much perfect. I even asked all of my receptionists and no one had any suggestions about how to improve it. Reason for choosing Vetstoria It came highly recommended from a colleague. Review Source Response from Petvisor September 12, 2023 Hi Julie, It's great to hear you're bringing in new clients with Vetstoria! It's also great to hear that it is meeting the requirements of your receptionists. Thank you for sharing your feedback. Thanks Team Vetstoria Similar Products Featured