# Vetstoria Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vetstoria the right Veterinary solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162603/Online-Booking/reviews --- Vetstoria 4.8 (119) [View alternatives](https://www.capterra.com/p/162603/Online-Booking/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Vetstoria Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JP Jennifer P clinical directorVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Vetstoria has been great to reduce the calls we get to book consults meaning that our client care team are "freed" up, allowing them to be more present when dealing with clients within practice.“ December 16, 2024 AB Allan B ManagerVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “Support not very good and general appearance from client perspective could be more professional and inviting“ August 2, 2024 OT Olga T Head veterinarianVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “It integrates well to our PMS (DaySmartvet, previously Vetter Software) and the online payments are a huge help for us, saving us time and eliminating our no-shows for our first-contact appointments.“ December 19, 2023 CB Chris B Clinical DirectorVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Client patient matching is sometimes a bit hit and miss, and theAppointment reasons are doubled and too long when the appear in the appointmnet slot in Merlin“ June 10, 2024 JP Jennifer P clinical directorVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Vetstoria is a great way for clients to book consults etc online - giving them flexibility.“ December 16, 2024 KG Kimberley G VetVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “A little bit slow to load for the clients.“ August 31, 2023 KT Kay T Hospital ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “The ability for clients to schedule appointments for their pets anytime and not have to call the clinic during business hours has been an absolute game changer for us.“ September 11, 2023 LH Lisa H Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: I used a free trial. “I would have to say that the only thing that I didn't care for was the length of time it takes, and number of calls that are spread out over several weeks to get to onboarding. “ March 24, 2023 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Will G. Veterinarian, Director & Co-Owner Veterinary Used the software for: Less than 6 months ### "Stress-free implementation of veterinary online booking" April 18, 2018 5.0 Ease of booking for clients, therefore more bookings. More efficient use of employees' time. Pros Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them. Once set up, the system works quietly in the background. Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time. Cons Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted. Review Source CA Carie A. Office Manager Veterinary Used the software for: Less than 6 months ### "Paw- Mazing Product!" October 20, 2023 5.0 Great! Training was a breeze and the product is straight forward. Pros I love that clients can schedule when they have time to do so. Cons I wish client information would apply into the system - not just an email for staff to input. Reason for choosing Vetstoria Vetstoria has a great reputation - We also switched to PetDesk and Whiskercloud. Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) Rapport was double booking - They could never figure out the glitches. After 8 months we decided to part ways Review Source Response from Petvisor October 27, 2023 Hi Claire, thank you so much for the review! We're glad that your clients are loving the convenience and that you breezed through the onboarding programme. Thank you also for your feedback, it has been shared with the team. Don't hesitate to reach out if you ever need support; our team are always on-hand to assist! Many thanks, Team Vetstoria SM Stephanie M. Hospital Manager Veterinary Used the software for: 2+ years ### "If you use Avimark, this isn't the online booking tool you want." June 24, 2020 3.0 I have never had a stellar experience. This company is based overseas, so calling for help is impossible. They did recently open a stateside helpdesk, but you still can't call it and are obliged to send in an email and then wait for a response. There is not enough done to keep clients from scheduling incorrectly. Vetstoria relies on people at the clinic to keep an eye on the mail all day in order to make sure appointments are appropriately scheduled. If they aren't, we are supposed to call and redo the appointment. Firstly, we don't have time to sit watching email. Secondly, if we DO catch an inappropriate appointment, more often than not, the client is angry that we have to change the appointment. I don't feel it's worth the money. Pros It enables clients to make their own appointments online at their convenience. Cons It is difficult to configure the software to keep clients from scheduling the wrong kind of appointments for their needs. Does not read monthly blockoffs from Avimark, only on-the-fly blockoffs, so if you like to use monthly blockoffs in order to streamline your scheduling and keep just anyone from changing the blocks, Vetstoria will allow clients to schedule appointments over times that are blocked for surgery or blocked because the doctor is out of the office. To remedy this, one must then spend hours re-blocking the times already blocked. Reason for choosing Vetstoria The choice was made for me by my company. I am stuck with it. Review Source HW Hayley W. Practice Manager Veterinary Used the software for: 6-12 months ### "Great Product" January 4, 2024 5.0 Love this product, helps our business no end allowing people to book online Pros clients find easy to use helps us identify bookings we get new client forms completed Cons Sometimes doesn't always pick up clients files Reason for choosing Vetstoria Didn't Vetstoria was the only option and best option Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Wasn't Day Smart but Pet Yeti that we used wasn't listed. Pet Yeti didn't allow the functions we needed which Vetstoria did Review Source Response from Petvisor January 25, 2024 Hi Hayley, Thanks for the feedback. We're glad Vetstoria was the best choice to help your team achieve your desired results! If you ever need any support please don't hesitate to reach out to our team - we're always available to help! Thanks, Team Vetstoria RC Richard C. Practice Administrator Veterinary Used the software for: Less than 6 months ### "Washington DC veterinary manager reviews Vetstoria" November 30, 2021 4.0 Very happy with this product overall Pros It is easy to learn and incorporate into our scheduling process. The widget for the website, helps us guide clients to this feature. It is very user friendly, for clients and staff. Cons I wish the new client form was customizable. The analytics could be stronger. Reason for choosing Vetstoria There were no alternative options Switched from [VitusVet](https://www.capterra.com/p/143459/VitusVet/) This allows the client to do most of the work, instead of just making the request. There is no back and forth communication between clients and staff Review Source RS Rachel S. Practice Manager Veterinary Used the software for: Less than 6 months ### "Well worth it" July 20, 2021 4.0 Good. Vetstoria is a great product and well worth it. It is fairly new to us so we are working out a kink here and there. Nothing that wasn't expected. Pros Vetstoria saves my front staff time now that customers can schedule their own. Cons The AI is much to strict on matching clients input to existing clients. So pretty much all entries come in as unmatched even though they are current clients. Something as small as a period (.) after Mrs-will make it not match. Alternatives considered [Next In Line](https://www.capterra.com/p/182163/Next-In-Line/) Reason for choosing Vetstoria Set-up process with Vetstoria is night and day compared to Next-in-line. Vetstoria is very well organized and fast. Review Source LH Lottie H. Practice Manager Veterinary Used the software for: 2+ years ### "\[sensitive content hidden\] the Superstar!" October 29, 2024 5.0 \[sensitive content hidden\] was professional, patient, and extremely helpful in making our diaries and booking system exactly what we wanted. The whole experience was wonderful; honestly, before the meeting, I dreaded having to set all the diaries up myself which \[sensitive content hidden\] did on my behalf. 5\* experience from \[sensitive content hidden\] and Vetstoria. Pros I love that \[sensitive content hidden\] did a video call with me to ensure our diaries were completely compliant with what we wanted. It made an otherwise stressful idea/job very streamlined. It took the pressure off greatly and I feel confident that our diaries are working perfectly. Cons There is nothing I particularly dislike about Vetstoria Review Source Response from Petvisor November 5, 2024 Hi Lottie, thank you so much for the lovely review! We're so glad to hear you are enjoying Vetstoria and our onboarding experience. Your kind words have been passed on to the Implementation team. Thank you, Team Vetstoria MB Michelle B. Hospital Director Veterinary Used the software for: Less than 6 months ### "Vetsoria Review" November 11, 2024 5.0 Great. Good training with friendly and knowledgeable representative. Went at our pace, but kept us on track. She made sure we were ready before going live and answered all of our questions. Pros Easy to use. Very customizable. Allows our clients to schedule at any hour of the day. Cons Setting up with our PIMS was a little challenging, this was more an issue with our PIMS. Review Source Response from Petvisor November 22, 2024 Thanks Michelle - we're glad to hear you're enjoying Vetstoria and our onboarding process! Thanks for taking the time to review us. Team Vetstoria SF Shere F. Practice Manager Veterinary Used the software for: Less than 6 months ### "Vetstoria Review " November 11, 2024 5.0 Great demo, easy onboarding and set up process! Pros Vetstoria works in real time with my practice management software. Client's are booking their own appointments within our scheduling guidelines. Cons I have no cons at this time, all of my questions have been answered. Review Source Response from Petvisor November 22, 2024 Hi Shere, thanks so much for taking the time to leave us a review. We're so glad to hear you're enjoying our product and easy onboarding process! Thanks, Team Vetstoria TL Tiffany L. Practice Manager Veterinary Used the software for: Less than 6 months ### "Vetstoria-Amazing!" November 22, 2024 5.0 Fantastic! From the demo to onboarding this has been a great experience. Pros The ease of use. Doesn't seem to fussy. Looks nice as well. Cons I haven't found anything yet that I do not like. Review Source Response from Petvisor December 3, 2024 Thanks so much for the lovely review Tiffany, we're so glad you're enjoying Vetstoria! Thanks, Team Vetstoria AF Anthea F. Veterinarian Veterinary Used the software for: Less than 6 months ### "great product!" August 29, 2024 5.0 really friendly, easy to work with the team Pros fabulous concept, professional and well run processes Cons took some time to get through the process (but I'm really scraping the barrel to find something) Review Source Response from Petvisor September 18, 2024 Hi Anthea, Thanks for the lovely review! Thanks Team Vetstoria OT Olga T. Head veterinarian Veterinary Used the software for: 1-2 years ### "Great integration for our PMS" December 19, 2023 5.0 Pros It integrates well to our PMS (DaySmartvet, previously Vetter Software) and the online payments are a huge help for us, saving us time and eliminating our no-shows for our first-contact appointments. Cons The logic of “excluding” times where we don’t want appointments instead of just selecting the times when we are ready for online bookings. Review Source Response from Petvisor January 2, 2024 Thanks for the feedback Olga - we're pleased to hear that you're no longer experiencing first-contact appointment no-shows! Thanks, Team Vetstoria GF Grainne F. PM Veterinary Used the software for: 1-2 years ### "Excellent Customer Service" July 7, 2023 5.0 Excellent. Great customer service and super responsive and helpful. Pros They are very responsive and detail oriented. Always able to assist with what is needed for your practice. Cons It would be great to have a 30min slot function instead of just 15mins Review Source Response from Petvisor August 15, 2023 Hi Grainne, Thanks for the great review and for the feedback! We're glad you're enjoying your experience with Vetstoria. Thanks, Team Vetstoria CB Chris B. Clinical Director Veterinary Used the software for: 2+ years ### "Does what it says on the tin" June 10, 2024 4.0 Reasonable, I guess it's a necassesity in todays world. Pros Allows clients to make appts on line at home Cons Client patient matching is sometimes a bit hit and miss, and theAppointment reasons are doubled and too long when the appear in the appointmnet slot in Merlin Review Source Response from Petvisor September 18, 2024 Hi Chris - thanks for the review! Your feedback has been passed onto the team. Thanks Team Vetstoria CK Courtney K. Office Manager Veterinary Used the software for: 6-12 months ### "Great scheduling platform!" December 6, 2021 5.0 Vetstoria has helped with the amount of phone calls that we receive and has reduced the time that a receptionist needs to spend on that phone call with a client to book that appointment. Pros The ease of using the live scheduling system is so nice. Our clients can put in the day or time that works best for them to help filter out other appts. It's also very easy for us to get those appts scheduled by seeing the emails that are coming in. My favorite part is having available for clients to schedule while we are closed so we don't have a million phones when we open in the morning. I haven't had to call/email the tech support team a lot but when I do they are extremely fast getting back to me. Cons I haven't seen any cons as of right now for what we use Vetstoria for. Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Live scheduling Review Source KM Kirrily M. Veterinarian & Practice Owner Veterinary Used the software for: Less than 6 months ### "Very happy with this easy to use product" September 7, 2023 5.0 Positive experience overall. Increase in new clients intakes as they can make bookings for the next morning overnight. Pros Our phone calls to book appointments are definitely reduced and clients love the convenience of easily booking out of business hours. Cons Vetstoria is on the pricier end of similar products, but I feel it is worth it for its ease of use and functionality. Review Source Response from Petvisor September 12, 2023 Hi Kirrily, Thanks for the feedback, we're so glad to hear that your calls are reduced and that your clients are loving the convenience of online booking. Thanks, Team Vetstoria sY sarah Y. Practice manager Veterinary Used the software for: 2+ years ### "Easy for customers to use " February 23, 2023 5.0 customer service has always been really helpful and understanding how important being able to book online is to our clinic. Pros when trying to reduce phone calls for making appointments, Vetstoria has really helped drive online bookings and this has reduced our time on the phone, leaving available reception to look after sick and emergency phone calls. Cons its quote hard to set up all the different customs but customer service is super helpful and are able to set everything up they way that works for your individual clinic. Review Source Response from Petvisor February 24, 2023 Hi Sarah - Thanks for the great review! We're glad you're experiencing reduced phone call volume and are able to spend more time helping sick and injured pets - this is great news. Our team are always available should you ever need assistance. Many thanks Team Vetstoria JP Joseph P. Practice Administration Veterinary Used the software for: 6-12 months ### "Broadway Veterinary Practice - Vetstoria Review " August 31, 2023 5.0 Very useful and ideal for clients who are in a rush or panic Pros Ease of booking for clients and the ability to provide appointments without a phone call / visit Cons Nothing bad to say or suggest , we are very pleased with the service vetstoria provides and are excited to continue using the platform going forward, assisting all our clients. Review Source Response from Petvisor September 12, 2023 Hi Joseph, Thanks for the great review! We're pleased to hear that you're enjoying the ease of booking for your clients and the service our wonderful support and implementation team are providing. Thanks, Team Vetstoria SS Shane S. Director Veterinary Used the software for: 6-12 months ### "Vetstoria has been an excellent addition to our practice's suite of customer service tools." October 9, 2017 5.0 Pros Our clients often comment on how easy it was for them to make an appointment. A lot of the web-based appointments are made outside of the hospital's opening hours so it effectively allows our client access to us 24/7. The ability for clients to choose their veterinarian is great. In addition the fact we can select what species each vet is comfortable seeing is a bonus. Once the system is set up it just operates in the background and needs little to no maintenance other than adding new veterinarians, public holidays etc. Vetstoria has worked seamlessly with our RxWorks system. It was also very easy to add to our practice website and Facebook pages. Cons The set up took a little bit of work as we had to change a few things on our RxWorks practice management. None of this was too difficult and has actually improved our efficiency in a few other areas! It would be nice for clients to be able to indicate that they are happy to see any veterinarian even though they need to select a particular one at the time of booking. Our reception staff have to ask when the client arrives. Review Source KA Keeley A. Reception manager Veterinary Used the software for: 2+ years ### "Great Service" December 9, 2021 5.0 Pros Vetstoria makes it easy for clients to book appointments online and significantly reduces the amount of calls our reception team take in this busy industry/time. Cons Would be like to add our own questions to the new client form feature e.g. our advertising team like to know how the client was referred to our practice in all new client forms Review Source MK Monica K. Practice Manager Veterinary Used the software for: 1-2 years ### "Easy for the non tech savvy" December 15, 2021 5.0 Vetstoria is beneficial to our business. The demand for booking online is ever increasing and lessens the large volume of incoming calls, allowing our front of staff to have more time engaging with clients in the practice. Pros The software, in particular the self service portal is easy to use, even for the non tech savvy user. Modifying the settings to correlate with our changing schedules in the veterinary practice is quick and not time consuming. You can easily customise the software and be incredibly detailed or start by using a basic format and tweaking as required. Cons In regards to appointment scheduling, at times it does not pick up length of appointment required, however this is more to do with the client booking the appointment. Review Source KB Katie B. Practice Manager Veterinary Used the software for: 2+ years ### "Vale Vets Scheduling" May 25, 2022 5.0 Great customer service - goes the extra mile! Pros Simple to use dashboard, as an admin user you can play around to make sure the appointments offered to client works for the team. Cons All works well no complaints and anything that I need help with the support team are there to help. Review Source vJ vicky J. practicemanager/RVN Veterinary Used the software for: Less than 6 months ### "Looking forward to working with vetstoria" November 25, 2022 4.0 so far our experience has been very positive and helpful, so looking forward to go live next week Pros We are very much looking forward to having a few less phones calls, and clients being able to book appointments at any time of the day, even when we are closed Cons Unsure of cons as yet as only just signed up and go live next week :-) Reason for choosing Vetstoria part of a corporate vets, and they use vetstoria as it works well Review Source Response from Petvisor February 24, 2023 Hi Vicky - thanks for the review! We hope you're enjoying reduced phone call volume and improved capacity utilization! We're sure you'd agree that being able to book clients out of hours is great for business growth and also for customer convenience. If you have any more feedback, we're always open to hear it! Many thanks Team Vetstoria JC Julia C. Office Manager, RVT Veterinary Used the software for: Less than 6 months ### "Happy user" August 10, 2023 5.0 Pros This will put more towards the client to make the appointment instead of clogging the front desk with phone calls for appointments. Very smooth streamline program. Cons Not sure I have anything yet. Still getting used to the program. Will update later. Review Source Response from Petvisor August 15, 2023 Hi Julia, Thanks for the great review - we're glad to hear you're enjoying your experience with Vetstoria! Thanks, Team Vetstoria CM Carla M. Practice Manager Veterinary Used the software for: 1-2 years ### "Vetstoria Victory " July 9, 2021 5.0 Great Product. Pros Great product for online scheduling and reminders. Frees up CSR's from making phone calls in the hospital. Works great. Cons Have to play with the parameters to make them your own which was not difficult. Review Source Similar Products Featured ## Related categories [Veterinary](https://www.capterra.com/veterinary-software/)