--- title: "Vetstoria Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Vetstoria the right Veterinary solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162603/Online-Booking/reviews/" page_type: "reviews" language: "en" --- Vetstoria 4.8 (119) [View alternatives](https://www.capterra.com/p/162603/Online-Booking/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Vetstoria Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JP Jennifer P clinical directorVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Vetstoria has been great to reduce the calls we get to book consults meaning that our client care team are "freed" up, allowing them to be more present when dealing with clients within practice.“ December 16, 2024 CB Chris B Clinical DirectorVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Client patient matching is sometimes a bit hit and miss, and theAppointment reasons are doubled and too long when the appear in the appointmnet slot in Merlin“ June 10, 2024 OT Olga T Head veterinarianVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “It integrates well to our PMS (DaySmartvet, previously Vetter Software) and the online payments are a huge help for us, saving us time and eliminating our no-shows for our first-contact appointments.“ December 19, 2023 AB Allan B ManagerVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “Support not very good and general appearance from client perspective could be more professional and inviting“ August 2, 2024 JP Jennifer P clinical directorVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Vetstoria is a great way for clients to book consults etc online - giving them flexibility.“ December 16, 2024 KG Kimberley G VetVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “A little bit slow to load for the clients.“ August 31, 2023 KT Kay T Hospital ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “The ability for clients to schedule appointments for their pets anytime and not have to call the clinic during business hours has been an absolute game changer for us.“ September 11, 2023 LH Lisa H Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: I used a free trial. “I would have to say that the only thing that I didn't care for was the length of time it takes, and number of calls that are spread out over several weeks to get to onboarding. “ March 24, 2023 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Will G. Veterinarian, Director & Co-Owner Veterinary Used the software for: Less than 6 months ### "Stress-free implementation of veterinary online booking" April 18, 2018 5.0 Ease of booking for clients, therefore more bookings. More efficient use of employees' time. Pros Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them. Once set up, the system works quietly in the background. Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time. Cons Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted. Review Source CA Carie A. Office Manager Veterinary Used the software for: Less than 6 months ### "Paw- Mazing Product!" October 20, 2023 5.0 Great! Training was a breeze and the product is straight forward. Pros I love that clients can schedule when they have time to do so. Cons I wish client information would apply into the system - not just an email for staff to input. Reason for choosing Vetstoria Vetstoria has a great reputation - We also switched to PetDesk and Whiskercloud. Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) Rapport was double booking - They could never figure out the glitches. After 8 months we decided to part ways Review Source Response from Petvisor October 27, 2023 Hi Claire, thank you so much for the review! We're glad that your clients are loving the convenience and that you breezed through the onboarding programme. Thank you also for your feedback, it has been shared with the team. Don't hesitate to reach out if you ever need support; our team are always on-hand to assist! Many thanks, Team Vetstoria AB Allan B. Manager Veterinary Used the software for: 6-12 months ### "Vetstoria Review" August 2, 2024 3.0 Average as I would have thought that it would have been more vibrant and catchy in appearance and functionality Pros Sales people are proactive at getting you on board Cons Support not very good and general appearance from client perspective could be more professional and inviting Review Source Response from Petvisor September 18, 2024 Hi Allan, Thanks for the review, your feedback has been shared with the team. Have a great day Team Vetstoria HW Hayley W. Practice Manager Veterinary Used the software for: 6-12 months ### "Great Product" January 4, 2024 5.0 Love this product, helps our business no end allowing people to book online Pros clients find easy to use helps us identify bookings we get new client forms completed Cons Sometimes doesn't always pick up clients files Reason for choosing Vetstoria Didn't Vetstoria was the only option and best option Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Wasn't Day Smart but Pet Yeti that we used wasn't listed. Pet Yeti didn't allow the functions we needed which Vetstoria did Review Source Response from Petvisor January 25, 2024 Hi Hayley, Thanks for the feedback. We're glad Vetstoria was the best choice to help your team achieve your desired results! If you ever need any support please don't hesitate to reach out to our team - we're always available to help! Thanks, Team Vetstoria RC Richard C. Practice Administrator Veterinary Used the software for: Less than 6 months ### "Washington DC veterinary manager reviews Vetstoria" November 30, 2021 4.0 Very happy with this product overall Pros It is easy to learn and incorporate into our scheduling process. The widget for the website, helps us guide clients to this feature. It is very user friendly, for clients and staff. Cons I wish the new client form was customizable. The analytics could be stronger. Reason for choosing Vetstoria There were no alternative options Switched from [VitusVet](https://www.capterra.com/p/143459/VitusVet/) This allows the client to do most of the work, instead of just making the request. There is no back and forth communication between clients and staff Review Source RS Rachel S. Practice Manager Veterinary Used the software for: Less than 6 months ### "Well worth it" July 20, 2021 4.0 Good. Vetstoria is a great product and well worth it. It is fairly new to us so we are working out a kink here and there. Nothing that wasn't expected. Pros Vetstoria saves my front staff time now that customers can schedule their own. Cons The AI is much to strict on matching clients input to existing clients. So pretty much all entries come in as unmatched even though they are current clients. Something as small as a period (.) after Mrs-will make it not match. Alternatives considered [Next In Line](https://www.capterra.com/p/182163/Next-In-Line/) Reason for choosing Vetstoria Set-up process with Vetstoria is night and day compared to Next-in-line. Vetstoria is very well organized and fast. Review Source LH Lottie H. Practice Manager Veterinary Used the software for: 2+ years ### "\[sensitive content hidden\] the Superstar!" October 29, 2024 5.0 \[sensitive content hidden\] was professional, patient, and extremely helpful in making our diaries and booking system exactly what we wanted. The whole experience was wonderful; honestly, before the meeting, I dreaded having to set all the diaries up myself which \[sensitive content hidden\] did on my behalf. 5\* experience from \[sensitive content hidden\] and Vetstoria. Pros I love that \[sensitive content hidden\] did a video call with me to ensure our diaries were completely compliant with what we wanted. It made an otherwise stressful idea/job very streamlined. It took the pressure off greatly and I feel confident that our diaries are working perfectly. Cons There is nothing I particularly dislike about Vetstoria Review Source Response from Petvisor November 5, 2024 Hi Lottie, thank you so much for the lovely review! We're so glad to hear you are enjoying Vetstoria and our onboarding experience. Your kind words have been passed on to the Implementation team. Thank you, Team Vetstoria MB Michelle B. Hospital Director Veterinary Used the software for: Less than 6 months ### "Vetsoria Review" November 11, 2024 5.0 Great. Good training with friendly and knowledgeable representative. Went at our pace, but kept us on track. She made sure we were ready before going live and answered all of our questions. Pros Easy to use. Very customizable. Allows our clients to schedule at any hour of the day. Cons Setting up with our PIMS was a little challenging, this was more an issue with our PIMS. Review Source Response from Petvisor November 22, 2024 Thanks Michelle - we're glad to hear you're enjoying Vetstoria and our onboarding process! Thanks for taking the time to review us. Team Vetstoria TL Tiffany L. Practice Manager Veterinary Used the software for: Less than 6 months ### "Vetstoria-Amazing!" November 22, 2024 5.0 Fantastic! From the demo to onboarding this has been a great experience. Pros The ease of use. Doesn't seem to fussy. Looks nice as well. Cons I haven't found anything yet that I do not like. Review Source Response from Petvisor December 3, 2024 Thanks so much for the lovely review Tiffany, we're so glad you're enjoying Vetstoria! Thanks, Team Vetstoria SF Shere F. Practice Manager Veterinary Used the software for: Less than 6 months ### "Vetstoria Review " November 11, 2024 5.0 Great demo, easy onboarding and set up process! Pros Vetstoria works in real time with my practice management software. Client's are booking their own appointments within our scheduling guidelines. Cons I have no cons at this time, all of my questions have been answered. Review Source Response from Petvisor November 22, 2024 Hi Shere, thanks so much for taking the time to leave us a review. We're so glad to hear you're enjoying our product and easy onboarding process! Thanks, Team Vetstoria KT Kay T. Hospital Manager Veterinary Used the software for: 1-2 years ### "Game changer for veterinary clinics and their teams! " September 11, 2023 5.0 Pros The ability for clients to schedule appointments for their pets anytime and not have to call the clinic during business hours has been an absolute game changer for us. This allows clients to book an appointment as soon as they get a reminder for services being due or if they have a concern about their pet and not having to wait until we open and then they get busy with work or life and forget or wait until they can't be schedule at an ideal time. The system is so easy to set up however works best for your practice and allows you to customize so many things to make it work best for you. Cons The ability to make short term changes would be great. We don't always want to have to use blocks on a schedule but sometimes want to open up availability on short notice for a day they wouldn't otherwise have availability. Review Source Response from Petvisor September 12, 2023 Hi Kay, Thanks so much for the great review and the feedback! We're glad you're enjoying the convenience of Vetstoria. Thanks Team Vetstoria BM Bridget M. Hospital Administrator Veterinary Used the software for: 1-2 years ### "Vetstoria saves time and money! " July 7, 2023 5.0 We have been with Vetstoria for almost two year and have nothing but good things to report! We have not had any issues or concerns and they have excellent client service. Pros The integration between our PIMS and PetDesk has been a timesaver for our team and more efficient for our clients. Cons We have not had any issues or concerns with Vetstoria. Review Source Response from Petvisor July 11, 2023 Hi Bridget, thanks for the great review and for supporting Vetstoria for nearly two years! We're glad you're enjoying the product and our customer support team were very pleased to see your review. Thanks Team Vetstoria DJM Dr Julia M. Director Veterinary Used the software for: 2+ years ### "I am very pleased" March 9, 2023 5.0 Pros I love that my clients can book an appointment with us when it is convenient for them, even when we are not open. It has been a huge help as well when the phone lines have been overwhelmed to refer clients to book online. Cons Nothing Review Source Response from Petvisor March 23, 2023 Hi Dr Mewes, thank you so much for the great review! We're glad you're enjoying what Vetstoria can do for you. If you haven't already, you might enjoy our new content packs. They provide clinics with pre-made (fully editable) marketing assets to promote appointments and support pet owners, both online and in the clinic. You can check them out here: https://www.vetstoria.com/vetstoria-content-packs/ Please don't hesitate to reach out should you need anything, Many thanks Team Vetstoria TT Todd T. Practice Manager Veterinary Used the software for: Less than 6 months ### "Thank you VetStoria" August 31, 2023 5.0 Pros The ease the clients have, the fact it can be done after hours at the owners convenience, reduces the number of phone calls allowing the CSRs to help the customers in front of them. Cons I don't like that this survey REQUIRES me to answer this question when I have done nothing but praise this product. Review Source Response from Petvisor September 12, 2023 Hi Todd - Thanks for the lovely review! We're so glad to hear that you're enjoying Vetstoria and finding a reduction in inbound calls. It's great that the CSR team are noticing the difference too! Thanks again for the review, Team Vetstoria SD Sian D. Practice Manager Veterinary Used the software for: 1-2 years ### "Fantastic customer support " January 18, 2023 5.0 Helps us retain clients who like to book online, captures those who look at our website and allows us to put new clinics and ideas out on on website Pros Vetstoria integrates perfectly with our PMS, its seamless booking system on our website is customised and reliable. I highly recommend this product to anyone needing online booking - its easy to use, and if you get stuck, customer support is always there to answer even the silliest of questions! Cons It can seem a bit complicated, but once you get the hang of it, its easy - with great back up support if you get stuck. Review Source Response from Petvisor February 24, 2023 Hi Sian, thanks so much for the review. The platform can seem a little overwhelming at first! There are a lot of ways it can be customized to perfectly mirror your existing processes and preferences. We're glad you've got the hang of it and see how valuable the level of control is. If you ever need any assistance, please don't hesitate to reach out! Many thanks Team Vetstoria JW Jasmine W. Practice Manager Veterinary Used the software for: Less than 6 months ### "Practice Manager " April 29, 2023 5.0 I love that it is user friendly Pros That clients can schedule after hours when office is closed or on weekends . Cons So far haven’t found anything to dislike Review Source Response from Petvisor June 1, 2023 Thanks so much for the lovely review Jasmine! We are glad to hear you are enjoying Vetstoria. If you ever need any assistance, please don't hesitate to reach out. Team Vetstoria KM KRISTA M. Veterinarian Veterinary Used the software for: 1-2 years ### "Worth the expense" January 24, 2024 5.0 Excellent...................................... Pros Clients love the convenience; less work and time on phone Cons Need to be careful of time zone ............................................ Review Source Response from Petvisor May 9, 2024 Hi Krista, Thanks for the great review! We're so pleased that your clients and staff are loving the convenience that comes with Vetstoria. Thanks for sharing your thoughts with us. Thanks Team Vetstoria JP Joseph P. Practice Administration Veterinary Used the software for: 6-12 months ### "Broadway Veterinary Practice - Vetstoria Review " August 31, 2023 5.0 Very useful and ideal for clients who are in a rush or panic Pros Ease of booking for clients and the ability to provide appointments without a phone call / visit Cons Nothing bad to say or suggest , we are very pleased with the service vetstoria provides and are excited to continue using the platform going forward, assisting all our clients. Review Source Response from Petvisor September 12, 2023 Hi Joseph, Thanks for the great review! We're pleased to hear that you're enjoying the ease of booking for your clients and the service our wonderful support and implementation team are providing. Thanks, Team Vetstoria SS Shane S. Director Veterinary Used the software for: 6-12 months ### "Vetstoria has been an excellent addition to our practice's suite of customer service tools." October 9, 2017 5.0 Pros Our clients often comment on how easy it was for them to make an appointment. A lot of the web-based appointments are made outside of the hospital's opening hours so it effectively allows our client access to us 24/7. The ability for clients to choose their veterinarian is great. In addition the fact we can select what species each vet is comfortable seeing is a bonus. Once the system is set up it just operates in the background and needs little to no maintenance other than adding new veterinarians, public holidays etc. Vetstoria has worked seamlessly with our RxWorks system. It was also very easy to add to our practice website and Facebook pages. Cons The set up took a little bit of work as we had to change a few things on our RxWorks practice management. None of this was too difficult and has actually improved our efficiency in a few other areas! It would be nice for clients to be able to indicate that they are happy to see any veterinarian even though they need to select a particular one at the time of booking. Our reception staff have to ask when the client arrives. Review Source KA Keeley A. Reception manager Veterinary Used the software for: 2+ years ### "Great Service" December 9, 2021 5.0 Pros Vetstoria makes it easy for clients to book appointments online and significantly reduces the amount of calls our reception team take in this busy industry/time. Cons Would be like to add our own questions to the new client form feature e.g. our advertising team like to know how the client was referred to our practice in all new client forms Review Source MK Monica K. Practice Manager Veterinary Used the software for: 1-2 years ### "Easy for the non tech savvy" December 15, 2021 5.0 Vetstoria is beneficial to our business. The demand for booking online is ever increasing and lessens the large volume of incoming calls, allowing our front of staff to have more time engaging with clients in the practice. Pros The software, in particular the self service portal is easy to use, even for the non tech savvy user. Modifying the settings to correlate with our changing schedules in the veterinary practice is quick and not time consuming. You can easily customise the software and be incredibly detailed or start by using a basic format and tweaking as required. Cons In regards to appointment scheduling, at times it does not pick up length of appointment required, however this is more to do with the client booking the appointment. Review Source KB Katie B. Practice Manager Veterinary Used the software for: 2+ years ### "Vale Vets Scheduling" May 25, 2022 5.0 Great customer service - goes the extra mile! Pros Simple to use dashboard, as an admin user you can play around to make sure the appointments offered to client works for the team. Cons All works well no complaints and anything that I need help with the support team are there to help. Review Source vJ vicky J. practicemanager/RVN Veterinary Used the software for: Less than 6 months ### "Looking forward to working with vetstoria" November 25, 2022 4.0 so far our experience has been very positive and helpful, so looking forward to go live next week Pros We are very much looking forward to having a few less phones calls, and clients being able to book appointments at any time of the day, even when we are closed Cons Unsure of cons as yet as only just signed up and go live next week :-) Reason for choosing Vetstoria part of a corporate vets, and they use vetstoria as it works well Review Source Response from Petvisor February 24, 2023 Hi Vicky - thanks for the review! We hope you're enjoying reduced phone call volume and improved capacity utilization! We're sure you'd agree that being able to book clients out of hours is great for business growth and also for customer convenience. If you have any more feedback, we're always open to hear it! Many thanks Team Vetstoria JC Julia C. Office Manager, RVT Veterinary Used the software for: Less than 6 months ### "Happy user" August 10, 2023 5.0 Pros This will put more towards the client to make the appointment instead of clogging the front desk with phone calls for appointments. Very smooth streamline program. Cons Not sure I have anything yet. Still getting used to the program. Will update later. Review Source Response from Petvisor August 15, 2023 Hi Julia, Thanks for the great review - we're glad to hear you're enjoying your experience with Vetstoria! Thanks, Team Vetstoria CM Carla M. Practice Manager Veterinary Used the software for: 1-2 years ### "Vetstoria Victory " July 9, 2021 5.0 Great Product. Pros Great product for online scheduling and reminders. Frees up CSR's from making phone calls in the hospital. Works great. Cons Have to play with the parameters to make them your own which was not difficult. Review Source Similar Products Featured