--- title: "ProProfs Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ProProfs Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/162609/ProProfs-Chat/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ProProfs Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ProProfs Chat ## What is ProProfs Chat? ProProfs Chat is a live chat & AI customer service agent for instant, automated support. Train the AI agent on your website, help center, uploaded files, and FAQs, and test it before going live. It answers visitors around the clock with sources cited, detects sentiment in real time, and scores every conversation for churn risk. Handle website live chat, WhatsApp, Facebook, Instagram, and SMS messaging, lead capture, and appointment scheduling in a workspace. Connect with Salesforce, HubSpot, Shopify, and Zendesk. Reach customers in 70+ languages with the multilingual widget and chatbot builder. ## What is ProProfs Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 53 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ProProfs Chat?[Manage this product listing](https://www.g2.com/products/proprofs-proprofs-chat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ProProfs Chat 4.8 (53) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (47) Ease Of Use 4.0 (1,695) Value For Money 4.6 (28) Value For Money 4.2 (1,247) Customer Service 4.8 (44) Customer Service 4.0 (1,281) ## ProProfs Chat alternatives Highest Rated [4.4 (18,834)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (1,340)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (7,009)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about ProProfs Chat Overview ### What problems does ProProfs Chat solve? ProProfs Chat solves delayed website support, missed sales inquiries, and limited insight into visitor intent by showing agents real-time browsing activity, enabling proactive chat invitations, and preserving chat history. Customer service teams, ecommerce sales staff, and small-business website operators benefit from faster answers, targeted product guidance, agent handoffs, and performance tracking. Answer based on 38 reviews Overview ### Which roles and teams benefit most from ProProfs Chat? ProProfs Chat is most used by marketing, SEO, and digital teams that engage website visitors, qualify campaign leads, and answer product questions. Sales, account, and relationship managers use it to support prospect conversations and follow-ups, while IT, support, and operations leaders handle customer inquiries and coordinate service responses. Answer based on 41 reviews Overview ### What company size and specific industries is ProProfs Chat built for? ProProfs Chat is designed for online businesses and brands of any size that want to capture leads, close sales, and provide customer support. It is best suited for ecommerce, digital services, and other internet-based companies that depend on real-time website chat to engage visitors and customers. Features and Usability ### What are the key features of ProProfs Chat? ProProfs Chat includes core live chat, proactive chat invitations, website visitor tracking, and real-time monitoring for engaging visitors during browsing. It also provides canned responses and chat transcripts for agent conversations, plus customizable branding, CRM integrations, lead capture, and reporting and analytics for support and sales teams. Answer based on 30 reviews Integrations ### Which third-party tools and platforms does ProProfs Chat integrate with? ProProfs Chat integrates with over 20 third-party tools and platforms, including CRM, support, and ecommerce systems such as Salesforce Sales Cloud, Zendesk Suite, Zoho CRM, SugarCRM, Slack, Mailchimp, Shopify, WordPress, and Adobe Commerce. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does ProProfs Chat offer? ProProfs Chat provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference material for self-paced use, and videos provide visual walkthroughs of product features and basic procedures. Answer based on 2 reviews Getting Started and Support ### What customer support options does ProProfs Chat offer, and how do users rate the experience? ProProfs Chat offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users generally describe the support team as helpful, friendly, and fast, with some reporting ticket resolutions within minutes. However, several users find the online help documentation overly technical or poorly organized. Answer based on 30 reviews Features and Usability ### How well does ProProfs Chat support live website conversations? ProProfs Chat supports responsive live website conversations with visitor tracking, proactive invitations, chat histories, canned replies, and branded chat windows. Small businesses and customer service teams value the ability to see visitor activity and tailor assistance, though some users want additions such as video chat, chatbots, and built-in spell checking. Answer based on 22 reviews Features and Usability ### What features does ProProfs Chat include for customer support? ProProfs Chat includes live chat, proactive pop-ups, visitor monitoring, chat transcripts, agent reporting, announcements, file sharing, callback options, and customizable chat windows. Marketing and ecommerce teams find the feature set useful for lead engagement and campaign messaging, although new users may need time to explore advanced functions and navigate connected tools. Answer based on 15 reviews ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) ProProfs Chat includes **Real-Time Notifications**, which helps teams respond quickly as new conversations come in. However, it does not offer **Chat/Messaging** or **Multi-Channel Communication** among these top buyer priorities. Instead, it provides other features that reviewers also rate as important, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). These features help businesses stay available to customers, support agents working on the go, and keep a record of past interactions, allowing teams to manage conversations more efficiently and maintain better service continuity. Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Real-time Consumer-facing Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Mobile Access 4.6 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Reporting/Analytics 4.8 (6) 16.67% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Email Management 4.8 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps ProProfs Chat 33 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Offline Form: Form to collect visitor contact information when live chat isn't available - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.5 (29) 4.5 Based on 29 reviews ## Pricing Value for money 4.6 (28) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/162609/ProProfs-Chat/pricing/) Free Plan Forever free upto 1 operator Essentials $19.99 / month / operator Business $29.99 / month / operator Business Complete Elite $179.97/ month for 3 Operators Customer Delight Suite Starts at $499 Value for money 4.6 (28) 4.6 Based on 28 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (44) 4.8 Based on 44 reviews ## User reviews Overall rating 4.8 Based on 53 reviews Filter by rating Counts reflect reviews available in this feed. 5(42) 4(10) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Marketing Manager Used the software for: Less than 1 year ### "Quick to Notify Us on Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 11, 2021 Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays. Pros We like how it doesn’t let us miss out on incoming customer queries. We’re able to take all of them when our agents are online. It’s quite quick as well and agents don’t feel a lag either. Cons We would like to see more customization options for the chat button. We feel that there are fewer options to make them look more engaging for visitors to click them right away. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Vice President of Operations Used the software for: 3-5 years ### "ProProfs Chat is Perfect for Our Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2023 We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers. Pros Ease of use and affordability. We have been very happy with ProProfs Chat. Cons No spell check on the chats and just recommend canned responses. Should have chat as we do not do many canned responses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Manager Used the software for: 3-5 years ### "Best live chat tool I've worked on!" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 14, 2017 Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me! Pros As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business! Simple, easy to use and no complications! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Preethi R. ### "Affordable and highly valued Service" 5.0 May 27, 2015 It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business. Pros The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions. Cons The extended functionality provided need extensive time frame to explore Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sugandh S. Sr. Marketing Executive Used the software for: Less than 1 year ### "Proactive Support Made Possible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 12, 2021 I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all. Pros ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers. Cons The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anji R. Software Developer Used the software for: 1-3 years ### "Helps You Market Better on Website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2020 The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools. Pros I like there is this Announcement feature available. It helps us strategize how we should market our latest sales or product updates to customers visiting our website. Cons Haven’t found one so far in our use of the software for the past 11 months. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Toma R. CEO Used the software for: I used a free trial ### "Helps us Predict Customer Response" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2020 Satisfied with the overall experience with this product as it helps us every day to reach out to our site visitors everyday. Would recommend brands to give it a try. Pros I’m sure that predicting customer response may be common in a lot of live chat solutions today. But this tool helps us understand the customer mindset faster and enables my agents to come up with a solution faster. Cons I’m not sure if there is something I can point out as what I least like about this software. So far the experience has been really good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Saumya S. Business Development Used the software for: Less than 1 year ### "Boosts Customer Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2021 So far so good. We’ve seen a significant growth in our website engagement with the help of this live chat software and would highly recommend others to give it a try. Pros The fact that we can improve our customer engagement on the website and at the same time educate customers about what’s coming in for them makes proprofs chat special for us. Cons I’m not sure what to complain about the product. It has flawlessly helped us overcome our biggest concern which was to improve website engagement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Saurabh A. SEO Expert Used the software for: Less than 1 year ### " Overall a Supportive Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 18, 2022 We’re liking our experience with the software so far and so far we’ve never encountered major issues with their services or subscription. Pros We like how ProProfs completes our support suite. With its integration abilities, we are able to integrate it with our existing tools and manage incoming support and sales requests. Cons We should get more widget themes and designs to help us switch from one template to another. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael S. Growth Engineer Used the software for: Less than 1 year ### "All in One Complete Support Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2020 Great so far. The product is offering us a seamless experience for free. Pros We started using ProProfs live chat as a free tool where we had the option of creating a support bundle with its other native tools like a knowledge base and help desk. The fact that they offer a support bundle even in a free package makes it the best support tool in the market. Cons They should have more features added that are basic in the free package to make it more accessible for people who are looking for a full-fledged package for free. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/162609/ProProfs-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.