ProProfs

ProProfs Chat

5 / 5 38 reviews

Who Uses This Software?

ProProfs Chat is the need of the hour for any online business. Whether it is an ecommerce industry or marketing, live chat is for any online business which seeks to grow leads, sales and support quality.


Average Ratings

38 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ProProfs
  • www.proprofs.com
  • Founded 2006
  • United States

About ProProfs Chat

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI.


ProProfs Chat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

ProProfs Chat Reviews Recently Reviewed!

Easy to use. Very effective

Jun 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use and install on a website, didn't take me long at all. It has helped me communicate effectively.

Best live chat tool I've worked on!

Jun 14, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie ¿Inception¿. But ProProfs Chat is all about business! Simple, easy to use and no complications!

Overall: Awesome features.
I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!

I can monitor people on my site!!

Jun 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I am a blogger and I needed a medium to connect with my readers on WordPress website. When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!

Overall: Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints! ;)

Excellent service for an even greater product!

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ProProfs has made helping my online customers so much easier than ever before. I have noticed that with this product, my sales have gone up twenty percent over the past month. (Versus the previous two months)

ProProfs lets me see what any visitor is looking at in real time and allows me to live chat with them if they are in need of assistance. It has allowed my company to perform Customer Service to its fullest potential which makes my vistors and returning customers happier. Before I purchased this amazing little chat system, I couldn't pair my customers up with the products they need - and now I can!!

Simple and user friendly.

Jun 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, swift to implement and simple interface. Really helpful support team and full value for money product.

Cons: If simple is a wrong thing. I would have loved if they could offer something out of the box which is not provided by any other company proving live chat tool.

Best tool connect with other customer support tools

May 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on. ProProfs Chat offers numerous integration with all these tools!

Best tool for capturing lead

May 30, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The pre chat form along with its customization options allowed me to get abundance of leads on my website, which was not possible before I got ProProfs Chat. The customization options to change the text fields and position the form are unbelievable.

Cons: I dont like the color blue! But then later I found out that I can change the color of my chat window as well!

Best chat for support

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly.

Overall: I personally use and trusted on live2support chat. Grt software to use. Please try and take the tech advantage for your online support with chat.

A great tool E-commerce

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started using Live2Support for my small e-commerce website around 4 months back and I am happy that I made this decision. With its easy interface, my customers are able to give feedback directly which has helped us as an organization in developing and changing certain features about our website. Previously we had the option of emailing which was time taking and customers wouldn't do it. But now, we are getting tons of feedback everyday which is more than a website can ask for. The Integration feature has also helped in monitoring the growth of the business. It is amazing!

Affordable and highly valued Service

Oct 19, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is one of the most cost effective solution available in market for interacting with website visitor. Besides as a mean of sales and support for the website visitor it is also a mean to create your brand value for organization

Pros: We can manage multiple website using single live chat account. The responses are faster and quicker due to canned responses. Logo can be placed on chat window creating higher brand value. Co-browsing is also possible while chat on visitor end. Function of call back is really helpful to create a alternative option of interaction

Cons: comprehensive functionality need a lot of time to evaluate. online help documents need revamp may be to technical as far as I think may be its too technical for me only

Cost Effective Live Chat Solution

Oct 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: which I can add based on my 6 years experience of using the live chat services. Visitor chat window can be used to create the brand value for organization as logo can be used in visitor chat window. Live chat software can be integrated with third party software that enhances the usability of the live chat service. Moreover multiple icons can be placed to gain the attention of the visitor. There are many other benefits which can be found using the live chat software.

Cost Effective Live Chat Solution

Oct 03, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.

Sales Manager on your Website

Sep 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I agree with whatever is written here. I myself am using live chat software from live2support. There are many features which increase the usability of the live chat service. Customization of live chat window is something that can create right brand value for the organization. Besides that the extensive customer information provided by the visitor monitoring window can help us to make the targeted responses. I am using the live2support live chat service from last 6 years and have increased my online sales conversion rate by 36 %.

A unique Sales and Support Manager for your website

Aug 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I myself is using one of the live service provided by luve2support.I completely agree with what is said here. While doing my online business what I realized that we have created our online presence but it is much more static if there is no counterpart on the website of sales manager in our show rooms. This live2support live chat service is much smarter than many sales managers. Its visitor monitoring window provides comprehensive information about visitors even tell us from where they are lending to our page. It¿s actually my third eyesight to get a clear vision about the customer and the result is more sales conversions. We have pulled back many of the visitors to our websites when they were about to leave. I have tried many chat services on my other websites but ultimately I have to shift to live2support .More live2support is economical also.

Wonderful Product with best option of Customization.

Aug 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am engaged with this particular live2support service for last 6 years and I is managing my 5 websites, blogs, from a single account without paying a single penny extra. besides the easy customization of the chat window and extensive report, This particular service also provide a feature loaded operator chat window that helps in providing quicker and faster responses. I will request the writer to evaluate this service may be as a loyal customer I am exaggerated the uses.

Value for money

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A website can be made responsive by providing the live chat solutions. This is more important if the website has the business purpose where the customer want immediate response for his doubts and the advices that he seek. I am myself using live chat software from live2support. This service has helped to make me increase in my online sales revenue by 30 % due to the targeted solution that I am able to make based on extensive information that this software service provide to us. Besides that it also provides canned response to provide the better and quick response for the customer.

Cost Effective Value Loaded solution

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is no doubt one of the best solution available in live chat services. We can say that it is value for money as the feature that this service provides are available at a higher cost from other service providers.

Pros: It provides the full opportunity for branding in visitor chat window besides that it also have comprehensive visitor information tracking which helps us a lot to create a targeted response to the website visitor.

Cons: The online helps need rationalization. It is not that it does not have the contents but there organization need little rationalization however I think it has nothing to do with the service itself

Cost Effective Solution

Jul 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I tried 3D cart integration and It was installed easily, effortlessly. This enhances website integrity and customer engagement without paying extra money for implementation. The support team has also customized the visitor window displayed on the website. What I have come to know that it has the most recent android application for latest android version. I myself have created branded chat images. The satisfactory level of service has prompted me to Quarterly renewal of services priced at $110. This is quite economical.

Simple and customizable

Jun 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.

Pros: It¿s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us ¿powered by¿ logo removed, making sure our customers get a seamless customized experience from start to finish.

Cons: Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment.

Simple and customizable

Jun 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It¿s designed to be simple and smart and integrates with all the popular contemporary CRMs available in the market with an option to integrate with your in-house built customized CRM. While live2support integration code itself is copy and paste, there are plugins available for content management and ecommerce systems, including Shopify, Wordpress, Joomla and lot others.
Unlike many live chat programs, Live2Support can be customized to fit your unique branding and style. You can also have its ¿powered by¿ logo removed, making sure your customers get a seamless experience from start to finish.
Thumbs up from all of here ....

Live2Support a great asset to business website.

Jun 07, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Live2support live chat is a powerful, enterprise-ready live chat system which can be integrated into any existing website whether it's a CMS or a custom website. It has some advanced features which offers you a professional, easy to use way for customers to get in touch with you while they browse your website. The best thing which I found is it's documentation which lets you get going easily without any tech help and complicated process. I think it's a very competitively priced chat solution system and at the same time it provides the rich user experience and enterprise level solution with great UI.

Live2Support a great asset to business website.

Jun 07, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Live2support live chat is a powerful, enterprise-ready live chat system which can be integrated into any existing website whether it's a CMS or a custom website. It has some advanced features which offers you a professional, easy to use way for customers to get in touch with you while they browse your website. The best thing which I found is it's documentation which lets you get going easily without any tech help and complicated process. I think it's a very competitively priced chat solution system and at the same time it provides the rich user experience and enterprise level solution with great UI.

Best Product and best customer services

May 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It works perfectly with our CRM and CMS. We have been blown away by the customer support. I submitted a ticket on a Monday thinking it would be addressed by next day days and to my surprise it was handled within minutes. These people are the best in business and literally do anything and everything for the customers. It's really differentiating this service from others live chat service providers and keeps us on as a happy customer.

Affordable and highly valued Service

May 27, 2015
5/5
Overall

Comments: It¿s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

Pros: The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization¿s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Cons: The extended functionality provided need extensive time frame to explore

Winning my customers through Live2support chat software

May 07, 2014
5/5
Overall

Comments: With an experience of two years I have come to the conclusion that live2support is trustworthy live chat software. With a huge variety of features and benefits which seems to have come true, this software helped me to win customer¿s believe who came to my site as a visitor by solving there queries instantly.

Pros: Easy to integrate and use, no need of lots of technical information to install it on site.

Cons: NA

Good Features + Affordable Price = A Perfect Live Chat Software

Mar 20, 2014
5/5
Overall

Comments: I have started using this software more than 3 years ago and still using it. It says all the story because if there were problems then I have to look for another option but it is easy to use and affordable too. I would rate it 4 but for their support team +1 more.

Simple to Use and Setup

Oct 28, 2013
5/5
Overall

Comments: I tried some other live chat software but finally I installed Live2Support. Its so simple to set-up and use. Features are awesome.

Pros: * Simple to set-up and use * Low price * File transfer in seconds * 24/7 customer support * Different chat windows/buttons * Hits Log * Analytics feature .... and many more.

Cons: Nothing to say

Value for Money

Mar 30, 2013
5/5
Overall

Comments: I have tried some other live chat service but nothing comes equivalent to Live2Support.Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

Pros: * Low price. * Instant customer support. * Features as well. * Chat window customization.

Cons: Nothing

Nice Chat App for Website

Jan 04, 2013
5/5
Overall

Comments: I have been using Live2Support since 2010 because of It's features and low price. I also thankful to support team of Live2Support who provides support without delay.

Nice Features of Live Chat Software

Jan 03, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Real time Visitor Monitoring
Fast and Easy Navigation
Chat History of every visitor comes to websites
One to One Text Chat with Website Visitors
Customize Pre & Post Chat form
Ready Made Chat Windows Templates
Enable time base chat session
Chat Transcripts of All Chat Sessions
Auto Pop-ups and User-defined Messaging

Cons: Video Chat

Overall: Live2Supports live Chat is a nice feature, you can offer visitors who dont want to wait for an email reply, or pick up the phone. Live2Support offers free trials and easy site-integration. It is best deal for small and medium level business. My sale has drastically increased after enabling Live Support on my web site.

Highly reliable and user friendly

Dec 17, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Highly reliable, Affordable, excellent features in best price,

Cons: Voice over IP

Overall: Live2Support provides highly reliable , affordable and user friendly live chat service with 24/7 customer support. There is no need of technical knowledge. It really helps to generate more sales.

Awesome Live Chat Software

Dec 04, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: 1. Monitor Website Traffic in Real-time.
2. Fast and Easy Navigation.
3. Block IP Address.
4. Send a pop-up window of special offer or change visitor current page with some special page.
5. Auto/Pro-active Chat Invitations.
6. Friendly Invitation.
7. Extensive Visitor Information System.
(Geo location, search engine, time spent etc.)
8. Chat History of every visitor comes to your website.
9. Foot Prints (How many page visited and time spent by visitor on each page.)
10. Call Back & Call Back History

Cons: Video Chat

Overall: I would like to recommend Live2Support for live chat software Version 3.1. Service is completely hosted by their servers, and web-based, so it is not mandatory to download or install. There is an online demo of 15 days free trial. Notable features include Proactive Chat Requests, Chat Histories, Operator Chat, and Foot Prints, Language Customization etc. It is quite competitive with other services Etc.

Excellent Service

Oct 23, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Live2Support is an awesome web host. Its one of the best I think. There support is really great. I never had to wait for a reply. Problems are solved quickly. They are always friendly.

Cons: i don't find any problem

Overall: Excellent Service!!!!

Live2Support works really well

Oct 08, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Live2Support works really well. I have used so many services but nothing comes equivalent to Live2Support.Though Others are also good, Live2Support has its name because of vigorous software and consistently outstanding performance. I really think you should try Live Chat Solution from Live2Support. It is economical than others and has got more functionality.

Cons: Not as such, it fulfill my needs

Overall: it works really well

Good Live Support Software

Apr 15, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Live2Support 2.0 has great feature like saving chat history, monitoring and recording website activities. They also have good and fast customer support that will really help your client's needs.

Cons: none so far

Overall: I will recommend it to all businessman.

Sep 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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