# ProProfs Chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ProProfs Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/162609/ProProfs-Chat/alternatives --- # ProProfs Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ProProfs Chat ## What is ProProfs Chat? ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI ## What is ProProfs Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Overall rating Based on 53 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ProProfs Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.proprofs.com&name=ProProfs Chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ProProfs Chat 4.8 (53) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (47) Ease Of Use 4.6 (1,733) Value For Money 4.6 (28) Value For Money 4.6 (1,487) Customer Service 4.8 (44) Customer Service 4.7 (1,506) ## ProProfs Chat alternatives [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.6 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Reporting/Analytics 4.8 (6) 16.67% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Email Management 4.8 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Customizable Branding 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Proactive Chat 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Autoresponders 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages ProProfs Chat 33 features Define levels of authorization for access to specific files or systems Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages AI-based platform which conducts a conversation via auditory or textual methods Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Managing service requests, incidents, IT issues & support with a ticketing system Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Ability to chat online in real time Access software remotely via mobile devices Access the system via a mobile application Form to collect visitor contact information when live chat isn't available Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Gauge satisfaction and receive information for improvement and success Edit text as needed Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.5 (29) 4.5 Based on 29 reviews ## Pricing Value for money 4.6 (28) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/162609/ProProfs-Chat/pricing/) Live Chat (Essentials) $15.00 Per User,Per Month It includes: - 1 Domain - 1-Year Chat History and Visitor Tracking - 3 Departments - Mobile & Desktop App - Unlimited Chats - Web Live Chat (Premium) $20.00 Per User,Per Month It includes: - 1-Year Chat History - 3 Domains - File Transfer and Visitor Tracking - Mobile & Desktop App - Unlimited Chats - Unlimited Departments - Web Help Desk (Free) $0.00 It includes: - 100 Tickets - 1 Inbox and 1 Department Help Desk (Essentials) $15.00 Per User,Per Month It includes: - 3 Inboxes - Auto-Response - Ticket Ratings and 3 Departments - Unlimited Tickets Help Desk (Premium $20.00 Per User,Per Month It includes: - Auto-Response - Business Hours and Unlimited Departments - Child Tickets - Ticket Ratings - Unlimited Inboxes - Unlimited Tickets Value for money 4.6 (28) 4.6 Based on 28 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (44) 4.8 Based on 44 reviews ## User reviews Overall rating 4.8 Based on 53 reviews Filter by rating 5(42) 4(10) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent TD Tami D. Vice President of Operations Professional Training & Coaching ### "ProProfs Chat is Perfect for Our Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2023 We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers. Pros Ease of use and affordability. We have been very happy with ProProfs Chat. Cons No spell check on the chats and just recommend canned responses. Should have chat as we do not do many canned responses. Alternatives considered [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Reasons for choosing ProProfs Chat Again, ease of implementation and affordability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User SEO Editor Education Management ### "Making Product Announcements is a Breeze " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2022 We have had a good experience with ProProfs Chat, and their team has helped us every step of the way. The software is easy to use and great for businesses of all sizes. We highly recommend ProProfs Chat to anyone who needs a strong tool for customer service. Pros Our team has been using this software for quite some time. ProProfs Chat has many features, but the part we liked the most was the announcements. We could communicate marketing material and offers to potential customers instantly. Cons We hope to see more templates for chatbots as it helps design conversations in line with our brand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Saurabh A. SEO Expert Information Technology and Services ### " Overall a Supportive Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 1, 2022 We’re liking our experience with the software so far and so far we’ve never encountered major issues with their services or subscription. Pros We like how ProProfs completes our support suite. With its integration abilities, we are able to integrate it with our existing tools and manage incoming support and sales requests. Cons We should get more widget themes and designs to help us switch from one template to another. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Deepanshu A. Marketing Manager Information Technology and Services ### "Quick to Notify Us on Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 7, 2021 Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays. Pros We like how it doesn’t let us miss out on incoming customer queries. We’re able to take all of them when our agents are online. It’s quite quick as well and agents don’t feel a lag either. Cons We would like to see more customization options for the chat button. We feel that there are fewer options to make them look more engaging for visitors to click them right away. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Consultant Automotive ### "Great solution with loaded support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 15, 2021 My overall experience is, Magnificent components. I'm utilizing this device since 2 years at my association and I am very happy with it. I don't think I have anything as of since I can partake in con segment. It functions admirably for me! Pros I have utilized such countless administrations yet nothing comes identical to Live2Support. However Others are likewise acceptable, Live2Support has its name as a result of vivacious programming and reliably remarkable execution. Cons While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no partner on the site of project lead in our show rooms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Growth Specialist Design ### "Perfect Customers engagement ! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2021 A perfect experience to use this software, I like the value of simplify customer engagement Thanks Pros There are a lot of Pros helps me to engage easily with customers some of these Pros affordable price, easy to use, easy user interface, data protection and security, Cons I think no Cons in my mind When I used this software but you can consider to add some integrations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sugandh S. Sr. Marketing Executive Information Technology and Services ### "Proactive Support Made Possible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 25, 2021 I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all. Pros ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers. Cons The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Saumya S. Business Development Information Technology and Services ### "Boosts Customer Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2021 So far so good. We’ve seen a significant growth in our website engagement with the help of this live chat software and would highly recommend others to give it a try. Pros The fact that we can improve our customer engagement on the website and at the same time educate customers about what’s coming in for them makes proprofs chat special for us. Cons I’m not sure what to complain about the product. It has flawlessly helped us overcome our biggest concern which was to improve website engagement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Toma R. CEO Real Estate ### "Helps us Predict Customer Response" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2020 Satisfied with the overall experience with this product as it helps us every day to reach out to our site visitors everyday. Would recommend brands to give it a try. Pros I’m sure that predicting customer response may be common in a lot of live chat solutions today. But this tool helps us understand the customer mindset faster and enables my agents to come up with a solution faster. Cons I’m not sure if there is something I can point out as what I least like about this software. So far the experience has been really good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2020 Thanks for sharing your review on ProProfs Chat. Michael S. Growth Engineer Media Production ### "All in One Complete Support Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2020 Great so far. The product is offering us a seamless experience for free. Pros We started using ProProfs live chat as a free tool where we had the option of creating a support bundle with its other native tools like a knowledge base and help desk. The fact that they offer a support bundle even in a free package makes it the best support tool in the market. Cons They should have more features added that are basic in the free package to make it more accessible for people who are looking for a full-fledged package for free. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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