---
title: "ProProfs Chat Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about ProProfs Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more."
source_url: "https://www.capterra.com/p/162609/ProProfs-Chat/"
page_type: "product"
language: "en"
---

# 

 ProProfs Chat Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 11, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ProProfs Chat

## What is ProProfs Chat?

ProProfs Chat is the easiest live chat and AI customer service agent for instant, automated support. It helps businesses engage website visitors, resolve queries faster, and stay available 24/7 without adding headcount. Train the AI agent on your website, help center, or FAQs, and deploy it across web, WhatsApp, Facebook, Instagram, and SMS in minutes, no coding required. Built-in sentiment analysis and churn risk scoring flag conversations that need attention, while AI-generated resolution summaries keep agents up to speed after every chat. Real-time visitor tracking, proactive chat invitations, canned responses, and intelligent chat routing help your team stay organized as conversations scale. With integrations across Salesforce, HubSpot, Shopify, and Zendesk, ProProfs Chat fits right into your existing workflow, reducing tickets, improving response time, and boosting customer satisfaction and ROI.

## What is ProProfs Chat used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)

Top alternative

Featured

Overall rating

Based on 53 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Contact vendor  
for pricing

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ProProfs Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.proprofs.com&name=ProProfs Chat)

## ProProfs Chat Overview

Updated September 2026

AI summary

ProProfs Chat is a live chat solution for businesses of all sizes seeking to engage website visitors, manage customer inquiries, and support sales or service workflows. It offers real-time chat, proactive engagement, canned responses, chat transcripts, visitor tracking, and CRM integration. Deployment is available across web, cloud, and major device platforms, supporting teams handling online sales, support, and account management.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ProProfs Chat

4.8 (53)

VS.

[4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

Contact vendor

Starting Price

$69

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (47)

Ease Of Use

4.0 (971)

Value For Money

4.6 (28)

Value For Money

4.2 (794)

Customer Service

4.8 (44)

Customer Service

4.0 (766)

## ProProfs Chat alternatives

Highest Rated

[4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.2 (1,329)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.4 (18,808)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

## FAQs about ProProfs Chat

Overview

### What problems does ProProfs Chat solve?

ProProfs Chat solves delayed website responses, missed sales opportunities, and disconnected support workflows by giving teams live chat, proactive invites, canned replies, visitor tracking, and CRM/help desk integrations in one place. Support agents, ecommerce teams, bloggers, and SMB sales teams benefit most from faster resolutions, better lead capture, and branded customer interactions.

Answer based on 25 reviews

Overview

### Which roles and teams benefit most from ProProfs Chat?

ProProfs Chat is most used by marketing, growth, and business development teams that need to engage website visitors, qualify leads, and improve conversions. Client support and account management roles use it to answer questions quickly, while managers and executives rely on chat insights to monitor customer interactions and service performance.

Answer based on 41 reviews

Overview

### What company size and specific industries is ProProfs Chat built for?

ProProfs Chat is designed for online businesses and brands of any size that need live chat for lead capture, sales, and customer support. It is suited to e-commerce, service providers, and other digital-first companies that handle customer interactions through a website.

Features and Usability

### What are the key features of ProProfs Chat?

ProProfs Chat includes core live chat and proactive chat for real-time website conversations, plus website visitor tracking, chat transcripts, and reporting & analytics for monitoring interactions. Differentiator features include customizable branding, canned responses, CRM integrations, and mobile access, which support faster responses and tailored customer engagement.

Answer based on 30 reviews

Pricing

### How much does it cost and what fees or limitations are included?

ProProfs Chat starts at $15/user/month for Live Chat Essentials or Help Desk Essentials, with Premium plans at 20/user/month. Pricing scales by operator or user count, and both a free version and free trial are available. Reviewers often describe it as affordable, fair value, and easy to set up and use.

Answer based on 14 reviews

Integrations

### Which third-party tools and platforms does ProProfs Chat integrate with?

ProProfs Chat integrates with over 20 third-party tools across ecommerce, CRM, support, and communication, including Adobe Commerce, Shopify, OpenCart, Shift4Shop, WordPress, Joomla, Drupal, Salesforce Sales Cloud, Zoho CRM, Zendesk Suite, Slack, Mailchimp, GetResponse, Keap, Highrise, Nutshell, SugarCRM, WHMCS, Microsoft Azure, and X-Cart.

Answer based on 3 reviews

Getting Started and Support

### What training and onboarding options does ProProfs Chat offer?

ProProfs Chat provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided instruction, documentation offers written reference material, and videos provide visual walkthroughs for teams learning the product.

Answer based on 2 reviews

Getting Started and Support

### What customer support options does ProProfs Chat offer, and how do users rate the experience?

ProProfs Chat offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, helpful, and responsive, with some reporting ticket resolutions within minutes. A few users say the help documentation can feel too technical or needs better organization.

Answer based on 30 reviews

Chat

### How well does ProProfs Chat handle live customer chat?

ProProfs Chat handles live customer chat well for sales and support teams that want faster, more proactive website conversations. Many businesses value real-time visitor tracking, canned responses, branding, and chat routing, while some users mention limits like no spell check, requests for chatbots or video chat, and occasional communication challenges.

Answer based on 22 reviews

## Features

AI summary

Based on 6,901 Live Chat reviews

Capterra reviewers highlight these as the features buyers care about most when choosing live chat software:

-   **Chat/Messaging** (**54%** of reviewers rated this feature as critical)
-   **Real-Time Notifications** (**51%**)
-   **Multi-Channel Communication** (**43%**)

ProProfs Chat includes **Real-Time Notifications**, but it does not offer **Chat/Messaging** or **Multi-Channel Communication** as listed among the top buyer priorities. Instead, it provides other relevant capabilities that reviewers also value, including **Mobile Access** (**44%**), **Real-time Consumer-facing Chat** (**42%**), and **Transcripts/Chat History** (**36%**). These features help teams stay responsive on the go, manage customer conversations as they happen, and keep a record of past interactions, helping businesses respond faster and maintain better service continuity.

Real-Time Notifications

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Mobile Access

4.6 (7)

14.29% of 7 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Real-time Consumer-facing Chat

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with consumers

Transcripts/Chat History

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Reporting/Analytics

4.8 (6)

16.67% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Email Management

4.8 (5)

0.00% of 5 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

ProProfs Chat 33 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- API: Application programming interface that allows for integration with other systems/databases
- Autoresponders: Create and automatically send premade copy in response to customer messages
- Canned Responses: Shortcuts for inputting frequently used messages
- Chatbot: AI-based platform which conducts a conversation via auditory or textual methods
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customizable Branding: Add customized logos and colors to align with company branding
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Email Management: Manage, store and organize emails within the system or via third-party apps
- File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more
- Geotargeting: Geographic location of visitors determines behavior of the software
- Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system
- Lead Capture: Automatically identify and save contact information of potential customers
- Lead Generation: Manage the process of attracting and converting business prospects into leads
- Live Chat: Ability to chat online in real time
- Mobile Access: Access software remotely via mobile devices
- Mobile App: Access the system via a mobile application
- Offline Form: Form to collect visitor contact information when live chat isn't available
- Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more
- Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option
- Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Screen Sharing: Digitally share screen view with others
- Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Text Editing: Edit text as needed
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Transcripts/Chat History: View messages sent by both parties during the chat conversation
- Transfers/Routing: Transfer queries and organize messages between agents

---

Get Advice

We can help you find the software with the features you need.

Features

4.5 (29)

4.5

Based on 29 reviews

## Pricing

Value for money

4.6 (28)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/162609/ProProfs-Chat/pricing/)

Free Plan

Forever free upto 1 operator

Essentials

$19.99 / month / operator

Business

$29.99 / month / operator

Business Complete Elite

$179.97/ month for 3 Operators

Customer Delight Suite

Starts at $499

Value for money

4.6 (28)

4.6

Based on 28 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

Keap](https://www.capterra.com/p/76390/Infusionsoft/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (44)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (44)

4.8

Based on 44 reviews

## User reviews

Overall rating

4.8

Based on 53 reviews

Filter by rating

5(42)

4(10)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

TD

Tami D.

Vice President of Operations

Professional Training & Coaching

### "ProProfs Chat is Perfect for Our Company"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 28, 2023

We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers.

Pros

Ease of use and affordability. We have been very happy with ProProfs Chat.

Cons

No spell check on the chats and just recommend canned responses. Should have chat as we do not do many canned responses.

Alternatives considered

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Reasons for choosing ProProfs Chat

Again, ease of implementation and affordability.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

SEO Editor

Education Management

### "Making Product Announcements is a Breeze "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 5, 2022

We have had a good experience with ProProfs Chat, and their team has helped us every step of the way. The software is easy to use and great for businesses of all sizes. We highly recommend ProProfs Chat to anyone who needs a strong tool for customer service.

Pros

Our team has been using this software for quite some time. ProProfs Chat has many features, but the part we liked the most was the announcements. We could communicate marketing material and offers to potential customers instantly.

Cons

We hope to see more templates for chatbots as it helps design conversations in line with our brand.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Saurabh A.

SEO Expert

Information Technology and Services

### " Overall a Supportive Tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 1, 2022

We’re liking our experience with the software so far and so far we’ve never encountered major issues with their services or subscription.

Pros

We like how ProProfs completes our support suite. With its integration abilities, we are able to integrate it with our existing tools and manage incoming support and sales requests.

Cons

We should get more widget themes and designs to help us switch from one template to another.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Deepanshu A.

Marketing Manager

Information Technology and Services

### "Quick to Notify Us on Customers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 7, 2021

Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays.

Pros

We like how it doesn’t let us miss out on incoming customer queries. We’re able to take all of them when our agents are online. It’s quite quick as well and agents don’t feel a lag either.

Cons

We would like to see more customization options for the chat button. We feel that there are fewer options to make them look more engaging for visitors to click them right away.

Alternatives considered

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AN

Anonymous User

Consultant

Automotive

### "Great solution with loaded support."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 15, 2021

My overall experience is, Magnificent components. I'm utilizing this device since 2 years at my association and I am very happy with it. I don't think I have anything as of since I can partake in con segment. It functions admirably for me!

Pros

I have utilized such countless administrations yet nothing comes identical to Live2Support. However Others are likewise acceptable, Live2Support has its name as a result of vivacious programming and reliably remarkable execution.

Cons

While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no partner on the site of project lead in our show rooms.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Growth Specialist

Design

### "Perfect Customers engagement ! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 30, 2021

A perfect experience to use this software, I like the value of simplify customer engagement Thanks

Pros

There are a lot of Pros helps me to engage easily with customers some of these Pros affordable price, easy to use, easy user interface, data protection and security,

Cons

I think no Cons in my mind When I used this software but you can consider to add some integrations

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Sugandh S.

Sr. Marketing Executive

Information Technology and Services

### "Proactive Support Made Possible"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 25, 2021

I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all.

Pros

ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers.

Cons

The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Saumya S.

Business Development

Information Technology and Services

### "Boosts Customer Engagement"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 16, 2021

So far so good. We’ve seen a significant growth in our website engagement with the help of this live chat software and would highly recommend others to give it a try.

Pros

The fact that we can improve our customer engagement on the website and at the same time educate customers about what’s coming in for them makes proprofs chat special for us.

Cons

I’m not sure what to complain about the product. It has flawlessly helped us overcome our biggest concern which was to improve website engagement.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Toma R.

CEO

Real Estate

### "Helps us Predict Customer Response"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2020

Satisfied with the overall experience with this product as it helps us every day to reach out to our site visitors everyday. Would recommend brands to give it a try.

Pros

I’m sure that predicting customer response may be common in a lot of live chat solutions today. But this tool helps us understand the customer mindset faster and enables my agents to come up with a solution faster.

Cons

I’m not sure if there is something I can point out as what I least like about this software. So far the experience has been really good.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 23, 2020

Thanks for sharing your review on ProProfs Chat.

Michael S.

Growth Engineer

Media Production

### "All in One Complete Support Suite"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 23, 2020

Great so far. The product is offering us a seamless experience for free.

Pros

We started using ProProfs live chat as a free tool where we had the option of creating a support bundle with its other native tools like a knowledge base and help desk. The fact that they offer a support bundle even in a free package makes it the best support tool in the market.

Cons

They should have more features added that are basic in the free package to make it more accessible for people who are looking for a full-fledged package for free.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/162609/ProProfs-Chat/reviews/)

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