--- title: "ProProfs Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ProProfs Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/162609/ProProfs-Chat/" page_type: "product" language: "en" --- # ProProfs Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ProProfs Chat ## What is ProProfs Chat? ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI ## What is ProProfs Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 53 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ProProfs Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.proprofs.com&name=ProProfs Chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ProProfs Chat 4.8 (53) VS. [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $15 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (47) Ease Of Use 4.3 (1,767) Value For Money 4.6 (28) Value For Money 4.2 (1,517) Customer Service 4.8 (44) Customer Service 4.3 (1,536) ## ProProfs Chat alternatives [4.3 (6,987)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (224)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about ProProfs Chat Overview ### What problems does ProProfs Chat solve? ProProfs Chat solves slow customer response, missed website inquiries, and disconnected support workflows by adding proactive chat, canned replies, visitor monitoring, and CRM/help desk integrations. Support teams, ecommerce managers, bloggers, and small business sales teams use it to handle multiple sites, speed resolutions, and convert browsing visitors into leads and customers. Answer based on 25 reviews Overview ### Which roles and teams benefit most from ProProfs Chat? ProProfs Chat is most used by marketing, growth, and business development teams that need to engage website visitors, qualify leads, and improve conversions. Client support and account management teams rely on it for faster responses and issue resolution, while managers and executives use it to monitor customer interactions and service performance. Answer based on 41 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and specific industries is ProProfs Chat built for? ProProfs Chat is designed for online businesses and brands of any company size, including small businesses, mid-market companies, and larger organizations. It fits a wide range of industries that sell or support customers online, especially businesses focused on lead capture, sales, and customer support. Features and Usability ### What are the key features of ProProfs Chat? ProProfs Chat includes core live chat tools like proactive chat, canned responses, chat transcripts, and transfers/routing, plus differentiators such as website visitor tracking, real-time monitoring, customizable branding, and CRM integrations. Reviewers also highlight reporting and analytics, mobile access, and announcements for customer engagement and support workflows. Answer based on 30 reviews Pricing ### How much does it cost and what fees or limitations are included? ProProfs Chat starts at $15 per user/month for Live Chat Essentials or Help Desk Essentials, with Premium plans at 20 per user/month. Pricing scales by operators or users, and free versions and trials are available. Reviewers often describe it as affordable and good value, though one wanted a longer trial. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does ProProfs Chat integrate with? ProProfs Chat integrates with over 20 third-party tools across ecommerce, CRM, CMS, and messaging. Key integrations include Shopify, Adobe Commerce, OpenCart, Shift4Shop, WordPress, Joomla, Drupal, Mailchimp, Salesforce Sales Cloud, Slack, SugarCRM, Keap, and Microsoft Azure. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does ProProfs Chat offer? ProProfs Chat provides live online training, documentation, and videos for team onboarding. Live online sessions offer guided instruction, documentation gives written reference material for setup and feature review, and videos support self-paced learning and step-by-step viewing of common tasks. Answer based on 2 reviews Getting Started and Support ### What customer support options does ProProfs Chat offer, and how do users rate the experience? ProProfs Chat offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, friendly, and helpful, with quick ticket handling and little waiting. Some users, however, say the online help documents can feel too technical or need better organization. Answer based on 30 reviews Chat ### How well does ProProfs Chat handle live website chat? ProProfs Chat handles live website chat well with real-time visitor tracking, proactive outreach, and quick agent responses. Small businesses, support teams, and sales teams like the easy setup, branding options, canned replies, and CRM connections, though some users want features like video chat, chatbots, or built-in spell check. Answer based on 22 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra reviewers highlight these as the features buyers care about most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) ProProfs Chat includes **Real-Time Notifications**, but it does not offer **Chat/Messaging** or **Multi-Channel Communication** as listed among the top buyer priorities. Instead, it provides other relevant capabilities that reviewers also value, including **Mobile Access** (**44%**), **Real-time Consumer-facing Chat** (**42%**), and **Transcripts/Chat History** (**36%**). These features help teams stay responsive on the go, manage customer conversations as they happen, and keep a record of past interactions, helping businesses respond faster and maintain better service continuity. Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Mobile Access 4.6 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-time Consumer-facing Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Reporting/Analytics 4.8 (6) 16.67% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Email Management 4.8 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps ProProfs Chat 33 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Offline Form: Form to collect visitor contact information when live chat isn't available - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.5 (29) 4.5 Based on 29 reviews ## Pricing Value for money 4.6 (28) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/162609/ProProfs-Chat/pricing/) Live Chat (Essentials) $15.00 Per User,Per Month It includes: - 1 Domain - 1-Year Chat History and Visitor Tracking - 3 Departments - Mobile & Desktop App - Unlimited Chats - Web Live Chat (Premium) $20.00 Per User,Per Month It includes: - 1-Year Chat History - 3 Domains - File Transfer and Visitor Tracking - Mobile & Desktop App - Unlimited Chats - Unlimited Departments - Web Live Chat (Enterprise) Contact Vendor for Pricing It includes: - 1-Year Chat History - Custom Proprofs Help Desk and Visitor Tracking - File Transfer - Mobile & Desktop App - Unlimited Chats - Unlimited Departments - Unlimited Domains - Web Help Desk (Free) $0.00 It includes: - 100 Tickets - 1 Inbox and 1 Department Help Desk (Essentials) $15.00 Per User,Per Month It includes: - 3 Inboxes - Auto-Response - Ticket Ratings and 3 Departments - Unlimited Tickets Help Desk (Premium $20.00 Per User,Per Month It includes: - Auto-Response - Business Hours and Unlimited Departments - Child Tickets - Ticket Ratings - Unlimited Inboxes - Unlimited Tickets Value for money 4.6 (28) 4.6 Based on 28 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (44) 4.8 Based on 44 reviews ## User reviews Overall rating 4.8 Based on 53 reviews Filter by rating 5(42) 4(10) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent TD Tami D. Vice President of Operations Professional Training & Coaching ### "ProProfs Chat is Perfect for Our Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2023 We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers. Pros Ease of use and affordability. We have been very happy with ProProfs Chat. Cons No spell check on the chats and just recommend canned responses. Should have chat as we do not do many canned responses. Alternatives considered [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Reasons for choosing ProProfs Chat Again, ease of implementation and affordability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User SEO Editor Education Management ### "Making Product Announcements is a Breeze " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2022 We have had a good experience with ProProfs Chat, and their team has helped us every step of the way. The software is easy to use and great for businesses of all sizes. We highly recommend ProProfs Chat to anyone who needs a strong tool for customer service. Pros Our team has been using this software for quite some time. ProProfs Chat has many features, but the part we liked the most was the announcements. We could communicate marketing material and offers to potential customers instantly. Cons We hope to see more templates for chatbots as it helps design conversations in line with our brand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Saurabh A. SEO Expert Information Technology and Services ### " Overall a Supportive Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 1, 2022 We’re liking our experience with the software so far and so far we’ve never encountered major issues with their services or subscription. Pros We like how ProProfs completes our support suite. With its integration abilities, we are able to integrate it with our existing tools and manage incoming support and sales requests. Cons We should get more widget themes and designs to help us switch from one template to another. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Deepanshu A. Marketing Manager Information Technology and Services ### "Quick to Notify Us on Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 7, 2021 Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays. Pros We like how it doesn’t let us miss out on incoming customer queries. We’re able to take all of them when our agents are online. It’s quite quick as well and agents don’t feel a lag either. Cons We would like to see more customization options for the chat button. We feel that there are fewer options to make them look more engaging for visitors to click them right away. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Consultant Automotive ### "Great solution with loaded support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 15, 2021 My overall experience is, Magnificent components. I'm utilizing this device since 2 years at my association and I am very happy with it. I don't think I have anything as of since I can partake in con segment. It functions admirably for me! Pros I have utilized such countless administrations yet nothing comes identical to Live2Support. However Others are likewise acceptable, Live2Support has its name as a result of vivacious programming and reliably remarkable execution. Cons While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no partner on the site of project lead in our show rooms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Growth Specialist Design ### "Perfect Customers engagement ! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2021 A perfect experience to use this software, I like the value of simplify customer engagement Thanks Pros There are a lot of Pros helps me to engage easily with customers some of these Pros affordable price, easy to use, easy user interface, data protection and security, Cons I think no Cons in my mind When I used this software but you can consider to add some integrations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sugandh S. Sr. Marketing Executive Information Technology and Services ### "Proactive Support Made Possible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 25, 2021 I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all. Pros ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers. Cons The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Saumya S. Business Development Information Technology and Services ### "Boosts Customer Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2021 So far so good. We’ve seen a significant growth in our website engagement with the help of this live chat software and would highly recommend others to give it a try. Pros The fact that we can improve our customer engagement on the website and at the same time educate customers about what’s coming in for them makes proprofs chat special for us. Cons I’m not sure what to complain about the product. It has flawlessly helped us overcome our biggest concern which was to improve website engagement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Toma R. CEO Real Estate ### "Helps us Predict Customer Response" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2020 Satisfied with the overall experience with this product as it helps us every day to reach out to our site visitors everyday. Would recommend brands to give it a try. Pros I’m sure that predicting customer response may be common in a lot of live chat solutions today. But this tool helps us understand the customer mindset faster and enables my agents to come up with a solution faster. Cons I’m not sure if there is something I can point out as what I least like about this software. So far the experience has been really good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2020 Thanks for sharing your review on ProProfs Chat. Michael S. Growth Engineer Media Production ### "All in One Complete Support Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2020 Great so far. The product is offering us a seamless experience for free. Pros We started using ProProfs live chat as a free tool where we had the option of creating a support bundle with its other native tools like a knowledge base and help desk. The fact that they offer a support bundle even in a free package makes it the best support tool in the market. Cons They should have more features added that are basic in the free package to make it more accessible for people who are looking for a full-fledged package for free. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/162609/ProProfs-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.