# Page 2 | ProProfs Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ProProfs Chat the right Live Chat solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162609/ProProfs-Chat/reviews --- ProProfs Chat 4.8 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ProProfs Chat ## Showing most helpful reviews Showing 26-50 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Bizdev and Marketing specialist Information Technology and Services Used the software for: Less than 6 months ### "Made some customers smile thanks to ProProfs!" September 14, 2020 5.0 Very delightful. Glad I switched to ProProfs Chat plugin for my WordPress website. Pros Simplicity is the key to make your customers smile and while using this product, we feel as if it resonates with our values and that of our customers. It is so easy to use this tool and makes our support process a seamless experience for visitors. My team also likes how they can track their own input and get access to previous transcripts to improve the experience further. Cons I think the tool is really useful and for now my team and I have not come across any technical difficulties for sure. Review Source NK Nicole K. Owner & IT Head Used the software for: Less than 6 months ### "Excellent service for an even greater product!" June 6, 2017 5.0 Pros ProProfs has made helping my online customers so much easier than ever before. I have noticed that with this product, my sales have gone up twenty percent over the past month. (Versus the previous two months) ProProfs lets me see what any visitor is looking at in real time and allows me to live chat with them if they are in need of assistance. It has allowed my company to perform Customer Service to its fullest potential which makes my vistors and returning customers happier. Before I purchased this amazing little chat system, I couldn't pair my customers up with the products they need - and now I can!! Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. SR Svein R. Head of support services Airlines/Aviation Used the software for: 2+ years ### "Great service for our customers" November 30, 2018 5.0 Good value and affordable prices. Pros Easy set up and this Product reduce our incoming phone calls Cons Nothing I can mention as I remeber now!!! Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. RP Richard P. Specialist Sales Used the software for: 6-12 months ### "Good software for lead generation for us" July 12, 2018 5.0 Great exploration for our business, getting quality leads, easy to communicate and many more Pros Automatic live chat that pops up at every page has helped us to generate and convert more leads. Even when the customer has a query regarding one product, we can let him know about the other products that we offer. And this ways sometimes the visitors have been converted into customers. The software is easy to use and runs on any web browser. The software does not require knowledge of any computer language. Cons It would be really nice if you work towards changing the notification sound. It is a bit creepy. ... Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. MR Mukesh R. Senior Team Lead Used the software for: 1-2 years ### "Best tool connect with other customer support tools" May 30, 2017 5.0 Pros I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on. ProProfs Chat offers numerous integration with all these tools! Cons Review Source VR Verified Reviewer Individual & Family Services Used the software for: ### "Winning my customers through Live2support chat software" May 7, 2014 5.0 With an experience of two years I have come to the conclusion that live2support is trustworthy live chat software. With a huge variety of features and benefits which seems to have come true, this software helped me to win customer’s believe who came to my site as a visitor by solving there queries instantly. Pros Easy to integrate and use, no need of lots of technical information to install it on site. Cons NA Review Source AS Adams S. Manager Used the software for: ### "Awesome Live Chat Software" December 4, 2010 5.0 I would like to recommend Live2Support for live chat software Version 3.1. Service is completely hosted by their servers, and web-based, so it is not mandatory to download or install. There is an online demo of 15 days free trial. Notable features include Proactive Chat Requests, Chat Histories, Operator Chat, and Foot Prints, Language Customization etc. It is quite competitive with other services Etc. Pros 1\. Monitor Website Traffic in Real-time. 2. Fast and Easy Navigation. 3. Block IP Address. 4. Send a pop-up window of special offer or change visitor current page with some special page. 5. Auto/Pro-active Chat Invitations. 6. Friendly Invitation. 7. Extensive Visitor Information System. (Geo location, search engine, time spent etc.) 8. Chat History of every visitor comes to your website. 9. Foot Prints (How many page visited and time spent by visitor on each page.) 10. Call Back & Call Back History Cons Video Chat Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. SB Songbedna B. Business analyst Used the software for: 1-2 years ### "Easy to use. Very effective" June 20, 2017 4.0 Pros It is very easy to use and install on a website, didn't take me long at all. It has helped me communicate effectively. Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. AS Adonis S. Presales Engineer Telecommunications Used the software for: 6-12 months ### "Resolving customer issue instantly" February 20, 2018 4.0 Pros This is a portal for customer service but unlike traditional service that tickets are issued, this is interactive and on-time support to address customer inquiries and problems. Guaranteed to have a result or even fix the concern after the conversation. Cons Try to be specific on your issue, sometimes its hard to fully understand the request on a single conversation. Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. CS Chandan S. Vice President - Digital Marketing Computer Software Used the software for: 6-12 months ### "null" July 9, 2018 5.0 Review Source VR Verified Reviewer Growth Specialist Design Used the software for: I used a free trial ### "Perfect Customers engagement ! " March 30, 2021 5.0 A perfect experience to use this software, I like the value of simplify customer engagement Thanks Pros There are a lot of Pros helps me to engage easily with customers some of these Pros affordable price, easy to use, easy user interface, data protection and security, Cons I think no Cons in my mind When I used this software but you can consider to add some integrations Review Source dJ daniel J. Client Servicing Manager Used the software for: ### "A unique Sales and Support Manager for your website" August 17, 2015 5.0 I myself is using one of the live service provided by luve2support.I completely agree with what is said here. While doing my online business what I realized that we have created our online presence but it is much more static if there is no counterpart on the website of sales manager in our show rooms. This live2support live chat service is much smarter than many sales managers. Its visitor monitoring window provides comprehensive information about visitors even tell us from where they are lending to our page. It's actually my third eyesight to get a clear vision about the customer and the result is more sales conversions. We have pulled back many of the visitors to our websites when they were about to leave. I have tried many chat services on my other websites but ultimately I have to shift to live2support .More live2support is economical also. Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. AM Aditya M. Marketing Manager Computer Software Used the software for: 6-12 months ### "Use live chat software" April 27, 2019 4.0 Good software which fulfills most of my requirements. Pros Chat greetings that i can display on price page. Cons I hope this chat software comes with chat bots Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. EL Erik L. Product Marketer Computer Software Used the software for: I used a free trial ### "Lives up to its slogan" July 27, 2020 4.0 Pros I was expecting a chat tool but was met with a wide range of features for customer support as well as employee training! The platform is really intuitive and you can get started with setting up your help desk, surveys, Q&A forum and more in a couple of minutes. You are also able to pick and choose from the features you need to build a package of your own, all at a very fair pricing. Cons I can't come up with any features that I was missing at the top of my head. The navigation between the different solutions could be a bit simpler, though. Review Source RW Robert W. Business Development Consultant Used the software for: ### "Simple and customizable" June 24, 2015 5.0 It's designed to be simple and smart and integrates with all the popular contemporary CRMs available in the market with an option to integrate with your in-house built customized CRM. While live2support integration code itself is copy and paste, there are plugins available for content management and ecommerce systems, including Shopify, Wordpress, Joomla and lot others. Unlike many live chat programs, Live2Support can be customized to fit your unique branding and style. You can also have its 'powered by' logo removed, making sure your customers get a seamless experience from start to finish. Thumbs up from all of here .... Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. RS Richard S. Used the software for: ### "Live2Support a great asset to business website." June 7, 2015 4.0 Live2support live chat is a powerful, enterprise-ready live chat system which can be integrated into any existing website whether it's a CMS or a custom website. It has some advanced features which offers you a professional, easy to use way for customers to get in touch with you while they browse your website. The best thing which I found is it's documentation which lets you get going easily without any tech help and complicated process. I think it's a very competitively priced chat solution system and at the same time it provides the rich user experience and enterprise level solution with great UI. Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. JK Jackab K. Executive Used the software for: ### "A great tool E-commerce" January 28, 2016 5.0 I started using Live2Support for my small e-commerce website around 4 months back and I am happy that I made this decision. With its easy interface, my customers are able to give feedback directly which has helped us as an organization in developing and changing certain features about our website. Previously we had the option of emailing which was time taking and customers wouldn't do it. But now, we are getting tons of feedback everyday which is more than a website can ask for. The Integration feature has also helped in monitoring the growth of the business. It is amazing! Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. eS emma S. Marketing Executive Used the software for: ### "Live2Support works really well" October 8, 2010 5.0 it works really well Pros Live2Support works really well. I have used so many services but nothing comes equivalent to Live2Support.Though Others are also good, Live2Support has its name because of vigorous software and consistently outstanding performance. I really think you should try Live Chat Solution from Live2Support. It is economical than others and has got more functionality. Cons Not as such, it fulfill my needs Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. CA Catlin A. Marketer Used the software for: ### "Good Live Support Software" April 15, 2010 5.0 I will recommend it to all businessman. Pros Live2Support 2.0 has great feature like saving chat history, monitoring and recording website activities. They also have good and fast customer support that will really help your client's needs. Cons none so far Review Source dH david H. Client Support Manager Used the software for: ### "Cost Effective Live Chat Solution" October 3, 2015 5.0 I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources. Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. AS Alan S. Relationship Manager Used the software for: ### "Best Product and best customer services" May 28, 2015 5.0 It works perfectly with our CRM and CMS. We have been blown away by the customer support. I submitted a ticket on a Monday thinking it would be addressed by next day days and to my surprise it was handled within minutes. These people are the best in business and literally do anything and everything for the customers. It's really differentiating this service from others live chat service providers and keeps us on as a happy customer. Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. D Delen Used the software for: ### "Simple to Use and Setup" October 28, 2013 5.0 I tried some other live chat software but finally I installed Live2Support. Its so simple to set-up and use. Features are awesome. Pros \* Simple to set-up and use \* Low price \* File transfer in seconds \* 24/7 customer support \* Different chat windows/buttons \* Hits Log \* Analytics feature .... and many more. Cons Nothing to say Review Source JU Jeral U. Sales Manager Retail Used the software for: Less than 6 months ### "Keeping a track made easy" July 30, 2018 5.0 Pros Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators. Cons It will be good if video chat could also be introduced. Will be more helpful for videos chat for business Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. R Rosalie Used the software for: ### "Value for Money" March 30, 2013 5.0 I have tried some other live chat service but nothing comes equivalent to Live2Support.Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance. Pros \* Low price. \* Instant customer support. \* Features as well. \* Chat window customization. Cons Nothing Review Source MT Mark T. Marketing- Manager Used the software for: ### "Highly reliable and user friendly" December 17, 2010 5.0 Live2Support provides highly reliable , affordable and user friendly live chat service with 24/7 customer support. There is no need of technical knowledge. It really helps to generate more sales. Pros Highly reliable, Affordable, excellent features in best price, Cons Voice over IP Review Source Response from ProProfs October 14, 2019 Thank you for sharing your review. Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.