--- title: "Tray.io Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tray.io Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more." source_url: "https://www.capterra.com/p/162651/Tray-io/" page_type: "product" language: "en" --- # Tray.io Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tray.io ## What is Tray.io? Tray.io is a low-code, cloud-first approach to automation delivered on a scalable, resilient, and secure platform. Tray.io transforms fragmented processes into powerful business outcomes with enterprise-grade security and support. ## What is Tray.io used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Cloud Management](https://www.capterra.com/cloud-management-software/)[Integration](https://www.capterra.com/integration-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tray.io?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://tray.io&name=Tray.io) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tray.io 4.9 (11) VS. [4.6 (6,094)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $500 Usage Based, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (11) Ease Of Use 4.5 (648) Value For Money 4.7 (9) Value For Money 4.3 (620) Customer Service 4.8 (10) Customer Service 4.4 (619) ## Tray.io alternatives Highest Rated [4.7 (3,616)](https://www.capterra.com/p/186749/TaxDome/reviews/) Starting price $800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (3,036)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (2,261)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/162651/Tray-io/alternatives/) ## FAQs about Tray.io Overview ### Which roles and teams benefit most from Tray.io? Tray.io benefits operations leaders, IT administrators, developers, and marketing or business teams that need to connect systems and automate manual work. Executives use it to streamline cross-functional processes, while CRM, service delivery, and engineering roles rely on it for integrations, data sync, workflow orchestration, and faster issue resolution. Answer based on 11 reviews Overview ### What company size and specific industries is Tray.io built for? Tray.io is designed for enterprise companies across functions such as marketing, sales, RevOps, support, finance, HR, business operations, and development. It is built for large organizations that need automation and integration support across multiple teams rather than for small businesses or single-department use. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Tray.io? Tray.io offers data integration and ERP integration, plus API support and web services for connecting systems. Its workflow features include business process automation, configurable workflow, graphical workflow editor, and rules-based workflow. Tray.io also includes data mapping, data extraction, real-time reporting, access controls/permissions, and pre-built connectors. Integrations ### Which third-party tools and platforms does Tray.io integrate with? Tray.io connects natively to Workday HCM and Zendesk Suite, and it also supports over 140 integrations across business apps and cloud tools such as AWS Lambda, ActiveCampaign, Airtable, Asana, BambooHR, BigCommerce, Calendly, and Amazon S3. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Tray.io offer? Tray.io provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Tray.io offer? Tray.io provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback available on support experiences, only the listed channels can be confirmed, and no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 13,683 Workflow Management reviews Capterra reviewers highlight these as the features buyers value most when choosing workflow management software: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) Tray.io supports **Business Process Automation**, which helps teams automate repeatable workflows across systems. However, it does not include **Task Management** or **Progress Tracking**. Instead, it offers **Access Controls/Permissions** (**47%**), another feature reviewers rate highly, giving businesses more control over who can view, edit, and manage workflows while helping teams maintain security and consistency across operations. Application Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates Customizable Fields 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Multiple Data Sources 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows users to manage data from a number of sources Pre-built Connectors 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Reusable integration workflow templates Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Tray.io 58 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI-assisted Development: Receive suggestions from an automated tool on the next steps to take in the development process based on your prior activity - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Cloud Data Integration: Integrating data specifically through the cloud - Configurable Workflow: Configure existing workflows to meet your organization's needs - Custom Development: Development of custom software, web apps, mobile apps, etc. - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Integration: Combining data from different sources and providing a unified view - Data Management: Ability to handle large datasets - Data Mapping: Track the management and flow of data throughout the organization - Data Quality Control: Establish guidelines about how much and what kind of data can be stored in the repository - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - ERP integration: Integrate with existing ERP systems - ETL: Process of extracting, transforming, and loading data - Forms Management: Store, manage and track all forms in a centralized location - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Integration Management: Identify which applications need to exchange data and enable these data connections - Integrations Management: Identify which applications need to exchange data and enable these data connections - Iteration Management: Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle - Multiple Data Sources: Allows users to manage data from a number of sources - Pre-built Connectors: Reusable integration workflow templates - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Web Services: Allows the integration of data between different web services - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (11) 4.6 Based on 11 reviews ## Pricing Value for money 4.7 (9) Free Trial Copy of Basic 1 $500.00 Usage Based,Per Month Value for money 4.7 (9) 4.7 Based on 9 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (10) 4.8 Based on 10 reviews ## User reviews Overall rating 4.9 Based on 11 reviews Filter by rating 5(10) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SK sarvesh K. Software Developer Events Services ### "Easy to use platform with custom logic and easy to track" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 28, 2025 Very customisable tool for custom logic build with multiple CRMS Pros We can track all logs and also we can retrigger failed ones with whichever step want to retry Cons Difficult to track logs in case of workflow have large loop Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Ben W. IT Service Delivery Lead Hospitality ### "Tray.io saved the day" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 20, 2023 Pros We needed a solution for our incident management system to grab data from Workday and populate records in the ITSM system so we wouldn't have to manually update those tables. Tray does a great job of going and reading a report we generate on the Workday side... sifting through it and comparing data in our ITSM... and then updating our ITSM tables accordingly. We have it run the workflow each morning so it keeps our ITSM system "up to date" with fresh data. Cons There's a bit of a learning curve, but I've found that the customer support techs are really helpful and genuinely want us to succeed with their product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ummu Habibah M. Assistant Manager Business Development Telecommunications ### "Good functional option" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 26, 2022 Pros Notification and processing of work-in-progress are made possible by the program. In the decision flow, the decision-making process is effectively transmitted across levels. We've saved a lot of time by using this. It is also possible to access the remarks and troubles stored in the cloud at any time from any location, allowing for a faster resolution of the challenges. Cons It takes quite a time become familiar with the processes, but a lot of help is available through a quick email inquiry or personal chat with the support team. Other aspect of the software has no problem with us so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Greg C. Engagement Manager Computer Software ### "A great middleware for custom api connections" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2021 I've worked with Tray on a few client based projects and they have been amazing to work with everytime. Whenever someone brings up the need to connect some cloud softwared that doesn't have an out of the box connector or they need just a bit more than is offered we look to Tray to fill that gap. Pros The Tray team is there to help with your configuration needs. Setting up calls as needed from requirements through implimentation and post deployment support. This software helps with automating between 2 cloudbased systems like Zendesk and Salesforce adding an extra layer of communication between the 2. Cons This can be tuff to configure on you aren't utilizing one of their "out of the box" connectors. However, their team is there to support your if needed. Alternatives considered [Workato](https://www.capterra.com/p/148729/Workato/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User CRM Admin Information Technology and Services ### "Tray.io Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2019 Pros Very user friendly, and great ETL tool to get data from one place to another. Cons The cost model is not the best. Also if one fails they all fail and will not go past the failed record. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Joseph W. Software Engineer ### "Tray has SIGNIFICANTLY decreased the amount of time required for me to integrate with my data!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 20, 2017 Pros \- Great UI - Lots of powerful connectors - Amazing support team, nice to work with - Very powerful without a ton of expense Cons \- Debugging workflows can be hard (but it's getting better!) - Organization of multiple workflows is a bit simplistic Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 20, 2017 . DR Davi R. COO ### "Very well done service, lots of functionality" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2017 Powerful integrations between different services. Pros Tray has helped us solve a lot of integration challenges. It has a lot of functionality and is very powerful. Cons Some of the settings could be a bit more intuitive and documentation could be a bit better. But this is entirely to be expected with a complex product. This is not a knock on the service - just an observation of one thing that could improve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2017 thanks! XV Xavier V. VP of Operations Research ### "Tray io allows us to automate several cloud based platforms. We've had a great user experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 27, 2017 Automation Pros Ability to automate with other cloud based platforms. Ability to mold the tool through its advanced user interface. Also caters to the non-technical person. Cons Would be great if there were videos on how-to implement some of the integrations. A user group/forum for newbies would be much welcomed Debugging interface could be more user friendly SF integration for new variables can be quite complex - would love some videos on how / to: Not enough trigger options for workflows Quarterly webinars on how to use each of these features would be much welcomed. I feel that these sessions would fill up rather quickly, being that the advanced configuration features are a hit or miss. I dont have much else to say at this point. My experience using Tray has been, for the most part, positive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 27, 2017 Thanks! BM Brendan M. CTO Computer Software ### "Fast to setup core integrations to systems like Intercom and Salesforce" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2017 Pros Avoids long setup times to manage your customer and application data between multiple services, allowed us to get our Sales team up and running quickly in Salesforce. Cons Small ramp up time to learn how the workflows work, but plenty of strong support to get up to speed with an online chat function. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 26, 2017 thanks AV Amit V. CBO ### "Tray is a powerful platform that helps connect data between all the systems I love!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 23, 2017 Pros Good team, iterates fast on feedback, has a really really flexible product. Almost overwhelming picking from all the things you can do! Cons Can be tough to figure out as a business user - ultimately, their team can help you or you can use a predefined set of recipes. Not too different from any similar SaaS connector. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2017 Thanks! [View all Reviews](https://www.capterra.com/p/162651/Tray-io/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.