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Tray.io is a low-code, cloud-first approach to automation delivered on a scalable, resilient, and secure platform. Tray.io transforms fragmented processes into powerful business outcomes with enterprise-grade security and support.
Provider
Tray.io
Located In
United States
Foundation
2012
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
Live Online, In Person, Documentation, Videos, Webinars
Support
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support
Marketers, Sales, RevOps, Support, Finance, HR, Business Ops, and Developers at enterprise companies.
Content Source: Tray.io
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Tray.io Reviews
"Good functional option"
Pros: Notification and processing of work-in-progress are made possible by the program. In the decision flow, the decision-making process is effectively transmitted across levels. We've saved a lot of time by using this. It is also possible to access the remarks and troubles stored in the cloud at any time from any location, allowing for a faster resolution of the challenges.
Cons: It takes quite a time become familiar with the processes, but a lot of help is available through a quick email inquiry or personal chat with the support team. Other aspect of the software has no problem with us so far.
"A great middleware for custom api connections"
Overall: I've worked with Tray on a few client based projects and they have been amazing to work with everytime. Whenever someone brings up the need to connect some cloud softwared that doesn't have an out of the box connector or they need just a bit more than is offered we look to Tray to fill that gap.
Pros: The Tray team is there to help with your configuration needs. Setting up calls as needed from requirements through implimentation and post deployment support. This software helps with automating between 2 cloudbased systems like Zendesk and Salesforce adding an extra layer of communication between the 2.
Cons: This can be tuff to configure on you aren't utilizing one of their "out of the box" connectors. However, their team is there to support your if needed.
"Tray.io saved the day"
Pros: We needed a solution for our incident management system to grab data from Workday and populate records in the ITSM system so we wouldn't have to manually update those tables. Tray does a great job of going and reading a report we generate on the Workday side... sifting through it and comparing data in our ITSM... and then updating our ITSM tables accordingly. We have it run the workflow each morning so it keeps our ITSM system "up to date" with fresh data.
Cons: There's a bit of a learning curve, but I've found that the customer support techs are really helpful and genuinely want us to succeed with their product.
"Tray io allows us to automate several cloud based platforms. We've had a great user experience!"
Overall: Automation
Pros: Ability to automate with other cloud based platforms. Ability to mold the tool through its advanced user interface. Also caters to the non-technical person.
Cons: Would be great if there were videos on how-to implement some of the integrations. A user group/forum for newbies would be much welcomed Debugging interface could be more user friendly SF integration for new variables can be quite complex - would love some videos on how / to: Not enough trigger options for workflows Quarterly webinars on how to use each of these features would be much welcomed. I feel that these sessions would fill up rather quickly, being that the advanced configuration features are a hit or miss. I dont have much else to say at this point. My experience using Tray has been, for the most part, positive.
Vendor Response
"Very well done service, lots of functionality"
Overall: Powerful integrations between different services.
Pros: Tray has helped us solve a lot of integration challenges. It has a lot of functionality and is very powerful.
Cons: Some of the settings could be a bit more intuitive and documentation could be a bit better. But this is entirely to be expected with a complex product. This is not a knock on the service - just an observation of one thing that could improve.
Vendor Response
