# Tray.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tray.io the right Workflow Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162651/Tray-io/reviews --- Tray.io 4.9 (11) [View alternatives](https://www.capterra.com/p/162651/Tray-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tray.io Ease of use 4.1 Customer Service 4.8 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ummu Habibah M. Assistant Manager Business Development Telecommunications Used the software for: 6-12 months ### "Good functional option" July 26, 2022 4.0 Pros Notification and processing of work-in-progress are made possible by the program. In the decision flow, the decision-making process is effectively transmitted across levels. We've saved a lot of time by using this. It is also possible to access the remarks and troubles stored in the cloud at any time from any location, allowing for a faster resolution of the challenges. Cons It takes quite a time become familiar with the processes, but a lot of help is available through a quick email inquiry or personal chat with the support team. Other aspect of the software has no problem with us so far. Review Source BW Ben W. IT Service Delivery Lead Hospitality Used the software for: 2+ years ### "Tray.io saved the day" July 20, 2023 5.0 Pros We needed a solution for our incident management system to grab data from Workday and populate records in the ITSM system so we wouldn't have to manually update those tables. Tray does a great job of going and reading a report we generate on the Workday side... sifting through it and comparing data in our ITSM... and then updating our ITSM tables accordingly. We have it run the workflow each morning so it keeps our ITSM system "up to date" with fresh data. Cons There's a bit of a learning curve, but I've found that the customer support techs are really helpful and genuinely want us to succeed with their product. Review Source sK sarvesh K. Software Developer Events Services Used the software for: 2+ years ### "Easy to use platform with custom logic and easy to track" March 28, 2025 5.0 Very customisable tool for custom logic build with multiple CRMS Pros We can track all logs and also we can retrigger failed ones with whichever step want to retry Cons Difficult to track logs in case of workflow have large loop Review Source Greg C. Engagement Manager Computer Software Used the software for: 6-12 months ### "A great middleware for custom api connections" February 23, 2021 5.0 I've worked with Tray on a few client based projects and they have been amazing to work with everytime. Whenever someone brings up the need to connect some cloud softwared that doesn't have an out of the box connector or they need just a bit more than is offered we look to Tray to fill that gap. Pros The Tray team is there to help with your configuration needs. Setting up calls as needed from requirements through implimentation and post deployment support. This software helps with automating between 2 cloudbased systems like Zendesk and Salesforce adding an extra layer of communication between the 2. Cons This can be tuff to configure on you aren't utilizing one of their "out of the box" connectors. However, their team is there to support your if needed. Alternatives considered [Workato](https://www.capterra.com/p/148729/Workato/) Review Source XV Xavier V. VP of Operations Research Used the software for: 6-12 months ### "Tray io allows us to automate several cloud based platforms. We've had a great user experience!" June 27, 2017 5.0 Automation Pros Ability to automate with other cloud based platforms. Ability to mold the tool through its advanced user interface. Also caters to the non-technical person. Cons Would be great if there were videos on how-to implement some of the integrations. A user group/forum for newbies would be much welcomed Debugging interface could be more user friendly SF integration for new variables can be quite complex - would love some videos on how / to: Not enough trigger options for workflows Quarterly webinars on how to use each of these features would be much welcomed. I feel that these sessions would fill up rather quickly, being that the advanced configuration features are a hit or miss. I dont have much else to say at this point. My experience using Tray has been, for the most part, positive. Review Source Response from Tray.io June 27, 2017 Thanks! DR Davi R. COO Used the software for: 6-12 months ### "Very well done service, lots of functionality" June 28, 2017 5.0 Powerful integrations between different services. Pros Tray has helped us solve a lot of integration challenges. It has a lot of functionality and is very powerful. Cons Some of the settings could be a bit more intuitive and documentation could be a bit better. But this is entirely to be expected with a complex product. This is not a knock on the service - just an observation of one thing that could improve. Review Source Response from Tray.io June 28, 2017 thanks! DA Dan A. Dir. Digital Marketing Computer Software Used the software for: 2+ years ### "Tray.io has enabled us to set up simple integrations quickly!" June 21, 2017 5.0 This software helps us set up integration workflows for use within line of business departments. Pros It doesn't take a lot of time to set something up. As long as you know what you'd like to happen- it's possible to set it up that way in Tray. I also love how Tray visualizes the workflows, they're easy to understand and share! Cons If you're not using one of their standard connectors, be prepared to understand JSON and various API methods. Review Source Response from Tray.io June 21, 2017 Thanks! VR Verified Reviewer CRM Admin Information Technology and Services Used the software for: 6-12 months ### "Tray.io Easy to use" March 13, 2019 5.0 Pros Very user friendly, and great ETL tool to get data from one place to another. Cons The cost model is not the best. Also if one fails they all fail and will not go past the failed record. Review Source AV Amit V. CBO Used the software for: 1-2 years ### "Tray is a powerful platform that helps connect data between all the systems I love!" June 23, 2017 5.0 Pros Good team, iterates fast on feedback, has a really really flexible product. Almost overwhelming picking from all the things you can do! Cons Can be tough to figure out as a business user - ultimately, their team can help you or you can use a predefined set of recipes. Not too different from any similar SaaS connector. Review Source Response from Tray.io June 23, 2017 Thanks! JW Joseph W. Software Engineer Used the software for: 1-2 years ### "Tray has SIGNIFICANTLY decreased the amount of time required for me to integrate with my data!" July 20, 2017 5.0 Pros \- Great UI - Lots of powerful connectors - Amazing support team, nice to work with - Very powerful without a ton of expense Cons \- Debugging workflows can be hard (but it's getting better!) - Organization of multiple workflows is a bit simplistic Review Source Response from Tray.io July 20, 2017 . BM Brendan M. CTO Computer Software Used the software for: 6-12 months ### "Fast to setup core integrations to systems like Intercom and Salesforce" June 26, 2017 5.0 Pros Avoids long setup times to manage your customer and application data between multiple services, allowed us to get our Sales team up and running quickly in Salesforce. Cons Small ramp up time to learn how the workflows work, but plenty of strong support to get up to speed with an online chat function. Review Source Response from Tray.io June 26, 2017 thanks Similar Products Featured