# Critizr Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Critizr Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/162653/Critizr --- # Critizr Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Critizr ## What is Critizr? Critizr empowers retailers to gather real-time feedback from over 20 different channels via surveys and partners (Google my business, tripadviser, etc.) with a 92% completion rate. We promote responding to the feedback at both a local and HQ level. Critizr is used by large European brands such as Carrefour, Credit Mutuel, Havas Voyages, Nocibe, Galeries Lafayette and Flunch. ## What is Critizr used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Critizr?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://critizr.com&name=Critizr) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Critizr 3.0 (1) VS. [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting Price $0.01 per user, per month Starting Price $55 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.5 (280) Value For Money 0.0 (0) Value For Money 3.9 (144) Customer Service 3.0 (1) Customer Service 4.3 (233) ## Critizr alternatives [4.7 (262)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Critizr Overview ### What company size and specific industries is Critizr built for? Critizr is designed for midsize and large enterprises that need customer feedback management across multiple locations or complex service operations. The vendor does not specify particular industries, so the product appears aimed at organizations of these sizes rather than a single sector. Features and Usability ### What are the key features of Critizr? Critizr offers customer experience management, feedback management, complaint monitoring, and sentiment analysis as core capabilities. It also includes survey builder tools, customizable questions and templates, multi-channel data collection through email, SMS, mobile, and site intercept surveys, plus real-time analytics, reporting, and alerts. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Critizr integrate with? Critizr integrates with Clarabridge, Salesforce Sales Cloud, and Zendesk Suite. These catalog integrations connect Critizr with customer feedback, CRM, and support workflows, giving teams a focused set of third-party platforms for managing customer experience data and service operations. Getting Started and Support ### What training and onboarding options does Critizr offer? Critizr provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars provide scheduled group learning, and documentation offers written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does Critizr offer? Critizr offers email/help desk, phone support, and chat. These channels give users direct ways to reach support for setup, account questions, and troubleshooting. No reviewer feedback about support experience is available in the catalog data, so no claims can be made about response speed or helpfulness. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Survey Builder 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and manage surveys Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customer Segmentation Process of dividing customers into groups based on common characteristics Critizr 40 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Tailored or customizable questions for more targeted and relevant data collection Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Protect sensitive data for digital privacy Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Distribute a survey via mobile devices Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Identify, track, and respond to negative feedback Practice of collecting data and responses for market research/surveys without an internet connection A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow media to be embedded in the question or answer options Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Free Version Basic $0.01 ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 3.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Florent M. Étudiant Telecommunications ### "Critizr - avis " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 7, 2022 Pros Critizr est un outil de création et d'analyse de sondage très pratique, il peut envoyer des sondages via des mails. Je vois l'aspect pratique car on peut aussi répondre à un sondage avec nos téléphones donc c'est sympa. Cons Le design manque un peu je trouve, le logiciel pourrait être amélioré. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.