# VoiceOps Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about VoiceOps Software - reviews, pricing plans, popular comparisons to other Sales Enablement products and more.

Source: https://www.capterra.com/p/162658/VoiceOps

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# 

 VoiceOps Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

VoiceOps

## What is VoiceOps?

Call coaching and training platform that assists by call monitoring and giving feedback, coaching sessions, reports, etc.

## What is VoiceOps used for?

[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)

Top alternative

Featured

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for VoiceOps?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://voiceops.com&name=VoiceOps)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### VoiceOps

5.0 (3)

VS.

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting Price

Contact vendor

Starting Price

$27

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (3)

Ease Of Use

4.3 (560)

Value For Money

5.0 (3)

Value For Money

4.1 (457)

Customer Service

5.0 (3)

Customer Service

4.0 (459)

## VoiceOps alternatives

Highest Rated

[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/162658/VoiceOps/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Monitoring

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Recording

Record the audio of phone conversations for quality assurance purposes

Call Routing

Sends voice calls to a specific queue based on predetermined criteria

Conversion Tracking

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

IVR

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

VoiceOps 8 features

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Track and monitor a specific set of keywords

Observe and track the demand, usage, progress or quality of a system, product, or user

Get Advice

We can help you find the software with the features you need.

Features

5.0 (3)

5.0

Based on 3 reviews

## Pricing

Value for money

5.0 (3)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (3)

5.0

Based on 3 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (3)

5.0

Based on 3 reviews

## User reviews

Overall rating

5.0

Based on 3 reviews

Filter by rating

5(3)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

TF

Tymour F.

Sales Ops

Internet

### "Reliable call analytics you can coach to"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 17, 2017

We had zero insight into the difference between our top performers and bottom performers, or any real sense of what our reps are actually saying on their calls. VoiceOps solved both of those issues.

Pros

Accurate transcription, team-wide rollups, breakdowns by skill but easy to drill into calls and see context.

Cons

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 17, 2017

Thanks Tymour - we appreciate your feedback and having you as a customer!

DH

Dave H.

Sales Manager

Internet

### "40% increase in effective close attempts"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 17, 2017

Unclear what to focus on w/ sales coaching. This has provided that clarity, and we no longer have to listen to hours of call recordings.

Pros

When we used to sit down with our junior SDRs, we'd hand them their 5 scripts, then walk away. Not until recently did we have a structure for providing coaching to each rep. However, even once we started meeting regularly, as managers we didn't know what to focus on, or how to customize our feedback for each rep. VoiceOps data showed us immediately where to focus for each rep, exactly what skill/tactic is being ignored, and the context for exactly where we see those tactics used by our best team members. It's made our sales coaching effort a more effective process, one that we may not have continued with had we not started digging into our call data.

Cons

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 17, 2017

Thanks Dave! Always appreciated. Let us know if there's anything we can do to make the experience better or the product more functional.

CR

Cameron R.

Head of Sales

Financial Services

### "Made coaching new sales reps 10X easier"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 17, 2017

We had inefficient call shadowing and training for new SDRs. This helped us speed that process up, almost automating the process of preparing for feedback sessions. Whether or not it's a direct effect of the tool, we've also seen a huge increase in cross-selling and up selling from our entire team. Hard to imagine VoiceOps didn't contribute to that increase.

Pros

We had a pretty complex process for providing feedback to new SDRs as we onboarded them. Most of the feedback was instinctual, and therefore changed depending on which manager was giving the feedback. VoiceOps isn't based on instinct, it's based on data across all calls, so we were able to have consistency in our coaching. That's been huge for us.

Cons

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 17, 2017

Thanks for the kind words, Cameron. We'll keep plugging away on the product, but glad we're making your sales coaching an easier, more effective process.

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)