--- title: "VoiceOps Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VoiceOps Software - reviews, pricing plans, popular comparisons to other Sales Enablement products and more." source_url: "https://www.capterra.com/p/162658/VoiceOps/" page_type: "product" language: "en" --- # VoiceOps Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VoiceOps ## What is VoiceOps? Call coaching and training platform that assists by call monitoring and giving feedback, coaching sessions, reports, etc. ## What is VoiceOps used for? [Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoiceOps?[Manage this product listing](https://www.g2.com/products/voiceops-voiceops/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoiceOps 5.0 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (568) Value For Money 5.0 (3) Value For Money 4.6 (465) Customer Service 5.0 (3) Customer Service 4.7 (467) ## VoiceOps alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (101)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [View all alternatives](https://www.capterra.com/p/162658/VoiceOps/alternatives/) ## FAQs about VoiceOps Overview ### What company size and specific industries is VoiceOps built for? VoiceOps is designed for businesses in the insurance, travel, and lending industries, especially teams that rely on call coaching and training. It suits organizations that need to monitor calls and review coachable analytics, making it relevant for service-driven companies of various sizes. Features and Usability ### What are the key features of VoiceOps? VoiceOps offers CRM, call monitoring, call recording, and call routing for managing and reviewing customer calls. It also includes IVR for directing callers and conversion tracking plus keyword tracking for measuring call outcomes and identifying terms used in conversations. Getting Started and Support ### What training and onboarding options does VoiceOps offer? VoiceOps provides in person training for teams that want direct, face-to-face guidance during setup and early use. This format supports guided instruction, questions, and demonstrations in a live setting, helping users learn the product through scheduled sessions with an instructor. Getting Started and Support ### What customer support options does VoiceOps offer? VoiceOps offers 24/7 live rep support and chat. These channels give users direct access to help at any time, with live assistance for urgent issues and chat for quicker questions. No reviewer feedback on support experience is available in the catalog data. ## Features AI summary Based on 2,485 Sales Enablement reviews Capterra reviewers point to the following as the features buyers care about most when comparing sales enablement software: - **Contact Management** (**55%** of reviewers rated this feature as critical) - **Contact Database** (**58%**) - **Lead Management** (**52%**) VoiceOps focuses on other functionality that reviewers also rate highly, including **CRM** (**58%**). This gives teams a centralized way to manage customer relationships, keep account details organized, and track interactions across the sales process, helping businesses maintain better visibility into pipeline activity and support more consistent follow-up. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response VoiceOps 9 features ### All Features - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Sales Coaching: Surface insights from key deals, account signals, conversations, and win/loss patterns for offering data-driven coaching or feedback --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) ### Starting price Free trial not available Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TF Tymour F. Sales Ops Internet ### "Reliable call analytics you can coach to" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 We had zero insight into the difference between our top performers and bottom performers, or any real sense of what our reps are actually saying on their calls. VoiceOps solved both of those issues. Pros Accurate transcription, team-wide rollups, breakdowns by skill but easy to drill into calls and see context. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2017 Thanks Tymour - we appreciate your feedback and having you as a customer! DH Dave H. Sales Manager Internet ### "40% increase in effective close attempts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 Unclear what to focus on w/ sales coaching. This has provided that clarity, and we no longer have to listen to hours of call recordings. Pros When we used to sit down with our junior SDRs, we'd hand them their 5 scripts, then walk away. Not until recently did we have a structure for providing coaching to each rep. However, even once we started meeting regularly, as managers we didn't know what to focus on, or how to customize our feedback for each rep. VoiceOps data showed us immediately where to focus for each rep, exactly what skill/tactic is being ignored, and the context for exactly where we see those tactics used by our best team members. It's made our sales coaching effort a more effective process, one that we may not have continued with had we not started digging into our call data. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2017 Thanks Dave! Always appreciated. Let us know if there's anything we can do to make the experience better or the product more functional. CR Cameron R. Head of Sales Financial Services ### "Made coaching new sales reps 10X easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 We had inefficient call shadowing and training for new SDRs. This helped us speed that process up, almost automating the process of preparing for feedback sessions. Whether or not it's a direct effect of the tool, we've also seen a huge increase in cross-selling and up selling from our entire team. Hard to imagine VoiceOps didn't contribute to that increase. Pros We had a pretty complex process for providing feedback to new SDRs as we onboarded them. Most of the feedback was instinctual, and therefore changed depending on which manager was giving the feedback. VoiceOps isn't based on instinct, it's based on data across all calls, so we were able to have consistency in our coaching. That's been huge for us. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2017 Thanks for the kind words, Cameron. We'll keep plugging away on the product, but glad we're making your sales coaching an easier, more effective process. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.